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From Nick DeMarco
on 03-Jan-2012 |
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Extremely helpful and courteous line staff. Beautiful facility. NAA is amazing for any FBO. Their fuel prices are great also. I heartily recommend the folks at NAA.
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From Phil Doherty
on 01-Jan-2012 |
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What a wonderful experience flying into Naples. The lineman was waiting to park me as I taxied in. Before I could get out the wheels were chalked and safety cones surrounded the plane. The facility is superb and the woman working the counter couldn't have been nicer. I look forward to returning.
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From Gary Carter
on 13-Aug-2011 |
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We come into Naples every weekend and I can't say enough about the staff at Naples Airport Authority. Every staff member, Heidi, Kerri, Michelle, Cathy, Katie, and John treat you with such professionalism, and take care of all the little and big things for you. This by far is my favorite FBO to come and visit. Always greeted with a smile, what a way to start or finish your day. Thanks to all of you.
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From Joseph Cooley
on 01-Aug-2011 |
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Totally full service facility that takes care of everything you need. Hangars, tows, hotel rooms, car rentals, fuel, you name the girls at KAPF Airport Authority can do it!! Heidi and Michelle are excellent, very helpful and extremely courteous!! Keep these girls they are the best!! See ya'll again soon!!
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From Chris Silver
on 31-Jul-2011 |
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Flew into Naples few months back to eat at Michelbobs. NAA crew was very pleasant and offered us transportation to and from the restaurant. Also have cheap 100LL!!!
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From Bruce Welt
on 18-Jun-2011 |
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To avoid NAA's high overnight parking rates ($20/night), try parking at RexAir. RexAir has no ramp fee, no fuel purchase requirement and overnight rates that are half of NAA.
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From Nicolai Martens
on 13-Apr-2011 |
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Tower is always very helpful, love to fly into Naples
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From Brendan Keegan
on 08-Apr-2011 |
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The only good thing about this FBO is the fuel prices. We asked for a crew car to grab some lunch and we were told you need to be 25. Excuse me? And I thought the rule for 21 was absurd. I don't know what it is, but apparently there's this notion going around South Florida that 20 year olds are incapable of driving cars: We just took off, flew a plane and navigated to the airport, safely landed, and taxied to the ramp. Letting us drive is such a liability. At least the staff was a little bit friendly. I must say, however, that I will NEVER go back to Naples.
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From Brian Cameron
on 08-Mar-2011 |
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Just got back from Naples and wanted to let everyone know how great the staff was at this FBO. From the linemen to the front desk people- could not have been any nicer or helpful. Add to that the lowest 100 LL prices I've seen in a long time and a very reasonable tie down fee- I can't wait to go back.
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From Don Denny
on 13-Feb-2011 |
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Linemen were right there to help ferry me to and from the terminal. The terminal is beautiful. Gas price at the self serve was outstanding. Overnight for the Bonanza was $20/nt. No ramp fee if you buy gas (full or self). Busy airport but manageable.
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From Gregg Hake
on 27-Dec-2010 |
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Stayed overnight recently and appreciated the service on arrival. One of their new linemen helped me on the way out and did a great job, despite his inexperience. A good attitude goes a long way!
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From Chris Powell
on 17-Oct-2010 |
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Another great experience at Naples. Friendly controllers and parking was a breeze. The staff was very helpful and arranged for a rental when my booked rental never arrived. The only thing I can add is the $20 a night parking even if you buy a top off.
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From William Tomlinson
on 06-Aug-2010 |
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Very nice facility and staff. Was treated well, and will return if in the area. Fuel is reasonably priced.
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From Dan Bryant
on 16-Jul-2010 |
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Good experience this time--my Cherokee among many jets. Greeted by CFI Matthew who helped greatly with luggage and car rental. Desk personnel were also efficient. 100LL & tie down rates reasonable. Enterprise car rep was professional. Plane fueled and ready when needed. ATC helpful in and out with complex departure clearance crisp and clear.
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From Gregorio Cordero
on 22-May-2010 |
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As soon as we exited the runway we were greeted with lineman waiting for us to lead us to our parking, the service was great and a very friendly staff who drove us to the restaurant at the other side of the airport and picked us up. And also the FBO is very nice to. We will definitely return next time!
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From Ray Trapp
on 09-May-2010 |
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Arrived in a C-172 on 5/8/2010 and departed on 5/9/2010. Everyone was very helpful. Bought 14 Gal of 100LL at $4.43/Gal. Ramp fee was waived did not ask how much that was. $20 tie down for the night was not. Easy in and easy out.
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From Mark Cameron
on 04-May-2010 |
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Please Check into membership with Corporate Aircraft Association.
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From Craig Schoeppner
on 21-Apr-2010 |
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The customer service reps are top notch! Michelle and Cathy are two of the best csr's we deal with. I don't like the fact that I am not allowed to tip the line service people. When I get good service it is my decision to tip for that service or not, management of this facility should not make that decision for ME.
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From Adam Rosenbloom
on 30-Mar-2010 |
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Flew in with a PA-46 for five days. Great fuel prices for such a busy airport. On the way in, a lineman helped me with bags and gave me a (short) ride to the terminal, which was appreciated because I was coming from Chicago and still wearing jeans and a long sleeve shirt. Naples is hot.
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From Darren Wilson
on 24-Mar-2010 |
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As frequent fliers (at least 12-15times/year) into KAPF, we have always enjoyed going to Naples and appreciate the positive experiences we have had there. The Customer Service Reps and Ramp Service personnel have always gone out of their way to assist the crew and the passengers. Their friendly smiles and can-do attitude are something I wish we saw more of on the road.
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From David Abbott
on 23-Mar-2010 |
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I have been using the Naples airport for the last 2-3 years. At times it can get very busy. Even with all the traffic, I have found the people that work there (controllers, ground personnel and customer service representatives) to be very professional and friendly. They are always willing to help. The NMAA FBO has a new look-Clean-Bright-Welcoming. Great place, great people.
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From Kurt Vogel
on 21-Mar-2010 |
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We stopped in for an overnight in Naples, and had a great experience both arriving and departing. Everyone associated with the "Authority" seemed proactive and willing to help: from the lineman who squirted water on our windscreens to remove the morning dew (and whose name I'm sorry I did not get), to Leslie with her most cheery attitude delivering "supplies" so early in the morning, to Cathy behind the counter who does all that she can to make sure our trip departed on time, I found the experience made my job all the easier. I look forward to he next visit to Naples!
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From Rick Polinsky
on 19-Mar-2010 |
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We flew our single engine in for the day and were treated first class. Every line person and desk personnel were responsive and very helpful. They also only require a ten-gallon minimum to waive the ramp fee and their price was over a dollar less than our base rate, so how can anyone be unhappy! Very good experience all around!!
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From Fred Bursch
on 15-Mar-2010 |
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Arrived on 3/9 and found no one to direct me to tie downs. I walked into the FBO to find about 6 linemen just sitting around a table. They did come out of help with luggage, but only after asking. Fuel was cheap but overnight tie down was $35 per night - highest I have ever paid. Monopoly pricing.
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From Jason Pauxtis
on 03-Feb-2010 |
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The new building is very nice, bright and spacious. All facilities were clean, especially the bathrooms. The computers were fast, but oddly the AOPA website was blocked because it was defined as "entertainment." DUAT works fine. The lady and gentleman at the front desk were both very uninterested in my business and seldom made eye contact. Ramp fee waiver was ten gallons. Will return to FBO with hope of seeing desk staff act as professional as they look.
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From Charles Paulk
on 31-Jan-2010 |
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The new GA terminal is beautiful and functional, the staff is friendly and helpful and fuel prices are very competitive for small GA planes. Naples is a great place to visit and the airport staff will help you have a nice visit.
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From Larry Olson
on 12-Nov-2009 |
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$65 overnight for a light twin (handling and overnight fees.) We need a user group to fight this robbery!
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From Todd Carlton
on 21-Oct-2009 |
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Arrived in a Citation on Saturday October 17 and stayed until October 19. No problems with the staff, helpful but nothing over the top. We had to get catering for us and our passengers. The CSR sent us to the restaurant there in the terminal. He was adamant that we give him our credit card number before he would put our lunch boxes together. Once we got the bill we discovered why he wanted payment ahead of time. $146 later we had 4 turkey sandwich box lunches....you heard me right $146 for four turkey sandwiches. The boxes consisted of turkey on white bread with fresh fruit and a bag of "Lays" potato chips and a brownie for dessert. Obviously you expect to pay a little more for catering than you would just getting something "to-go" but this was more than a little excessive. We will find our own catering from now on.
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From Bobby J Kirby
on 18-Sep-2009 |
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There is nothing friendly here. They run the place like a prison and make excuses why they can't be friendly. To use the self-fueler you need an appointment for certification by their staff member. I can remember when Naples was the best little airport around. GO ANYWHERE ELSE-Jim at Immokalee was very friendly and inviting. It's a hike through the love bugs back to Naples though. Sorry APF!
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From Andreas Iwanowski
on 01-Jun-2009 |
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We stayed for a few hours in Naples on May 24th. It had been a few months since I had last been there, so I got very confused that they moved everything to the airline terminal. Nonetheless, the service was great, and they provide everything inside the airline terminal, including flight planning and a pilot lounge. A pleasant experience all around. N17386.
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From Blanchard L Brooks
on 14-Apr-2009 |
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Info for SEL A/C, as the previous commenter said, find another A/P. Things you find out after the fact $20 Ramp fee waive with fuel, 10gal or more, $20 over night per night, non waivable never any services only thing you here from the ramp personnel is, make sure you sign in at the front desk. Fuel cost is very high compared to other airports having the same operating capacities in the Local area Example Ft. Myers 25 miles north with cheaper fuel and much better services. I have left a comment there if one should desire to read. I will not be using this airport again it's always the same thing from the time you park until the time you leave. And I have a home there. I will be using Ft Myers only a short drive for a much better experience. I still wonder how they can say "It's the best little country airport in the Southwest, " when they charge those kind of prices with the services that I haven't received.
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From Bob Litwinski
on 13-Apr-2009 |
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The old FBO location is closed for rehab and may reopen in Nov 2009(?). Everything for general aviation is at the airline terminal, which I think is great. Lots of room, all the rental cars, even the Landings Cafe, which I never knew existed. Scheduled airline service to return in Nov 2009 so I assume general aviation will be kicked out as that won't work well with TSA.
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From JD Carney
on 18-Mar-2009 |
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I will make this simple. Land somewhere else!!!
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From Dan Herr
on 09-Mar-2009 |
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Great avgas price. But tie down is expensive: $35/night for a piston twin.
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From Chris Powell
on 08-Mar-2009 |
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Very clean and helpful. The line people were waiting in front of the FBO and carted me and my baggage to my plane, which was tied down far from the office. What would you expect for a small single engine? But all and all it was very nice, cheap fuel, and $20 a night.
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From Eric Post
on 25-Feb-2009 |
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I have been flying into Naples Airport for three years and have always received top-notch service. The line personnel always meet our aircraft and assist us in the unloading of passengers and bags. Cathy, Michelle, and John have always taken care of our passenger’s needs and us.
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From Chad Dubbs
on 24-Feb-2009 |
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Just got back from Naples yesterday and had a great experience with NAA. Grant it is a little expensive, but the convenience and professionalism is what you are paying for. Avis car rental is right across the room from the NAA counter. Gas was very cheap for that area!! Will be back soon!!
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From Anthony Perea
on 22-Feb-2009 |
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I flew in today to Naples and was somewhat skeptical after reading some of the messages here. But I was quite surprised. The controllers were very friendly and helpful as I approached for landing on my slow light sports aircraft (LSA). The FBO staff was very professional and immediately took care of us. Since we were only stopping by for a quick lunch and visit of downtown they were able to arrange the use of a courtesy car with Avis for 90 minutes. It allowed us to have a nice lunch in downtown and a stroll through Fifth Avenue. On the way back there were 8 jets ahead of us waiting to taxi for takeoff. We waited for about 20 minutes to reach the runway. This is a very busy airport therefore this was expected and we didn't mind. Would definitely go back and would recommend flying into Naples.
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From Ian Killowry
on 20-Feb-2009 |
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Have flown in here 3 times now in a PA28. First two times service was pretty good but slow but on my last visit the service was terrible. I contacted the FBO on entering the ramp but got no response so I waited for a lineman to guide me to park but instead they just looked at me and ignored me. I eventually pulled in to where I parked before and shut down. I approached a lineman and he said I definitely can't park there, and that he'd have to move it. That was fine but after I paid for the fuel I came out to find my plane tied up in what looked like a storage area and which proved next to impossible to taxi the plane out of. Definitely won't be going back there again
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