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From Kevin Condroski
on 28-Jan-2012 |
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Fast service and excellent prices. They were fueling my plane only minutes after I arrived. I'll be back on a regular basis.
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From Don Ferrario
on 17-Dec-2011 |
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Great fuel stop. Not only the price, but the service was very fast. I watched several planes come and go. Every one greeted and served quickly.
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From Cory Sammons
on 08-Oct-2011 |
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I have been using Five Star at BAF for years on flights from NJ to ME. Until recently they had the best fuel (100LL) prices around and great service. However, on a recent flight (July) I checked fuel prices on AirNav and found that AirFlyte was underselling them by $.05. I decided to go to Five Star anyway out of loyalty and respect for the service they had provided me in the past. I filled my tanks but when I went to pay, the price was $.40 per gallon more than advertised. They told me that it had just changed that morning. I explained why I had chosen them over AirFlyte and asked if they could match their price from the day before. They would not. Just to double check, I called AirFlyte to see if they had raised their prices - they had not. So while I was willing to spend $.05 more per gallon out of loyalty, I ended up spending $.45 more. Worse than the price difference, however, was the lack of consideration for my loyalty. I'm headed to AirFlyte.
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From Mark Weinstein
on 15-Sep-2011 |
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We did our recreational dinner flight to BAF..15 people and 4 airplanes from FRG. The restaurant has taken service and food up several notches. I suggest to anyone who hasn't been here for a while to go back and revisit. Exceptionally good airport restaurant. And Five Star always does its best to provide low fuel prices.
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From Greg Brown
on 06-Jan-2011 |
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I have had good experiences with Five Star in the past. However, on a long trip on Christmas Eve, we landed for fuel shortly before 5 p.M. There was nobody around, although the lights were on. There was no advance information or even a sign on the door to indicate that they would be closed. We were nearly stuck, and would have been if I hadn't been able to access AirNav from my iPhone and find self-serve just a few miles away in Northampton (7B2). Disappointing.
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From Edward Figuli
on 13-Dec-2010 |
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Flew in for the Toys for Tots event. Great service on the ramp. Was met, parked and fueled while getting breakfast in the terminal. Will return for the $100 hamburger.
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From Robert Gilliam
on 14-Sep-2010 |
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Eat at Cal's in the evening. Great price on jet A
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From Dave Stock
on 05-Aug-2010 |
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Have business at several locations in Central MA. KORH and KBAF were/are the two best airports in terms of location. Five Star at KBAF blew away KORH for both service and price! No sacrifice for service with the great pricing. Now only go into KORH for drop off and pickup. Will not have anything to do with them otherwise. Very friendly and Very accommodating! A very well run and organized FBO - very highly recommended!
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From Robert Roseberry
on 19-Jul-2010 |
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Fuel there often. Love the Popcorn and Coffee. The grill wore out so no more grilling!!! Like to see the F15's take off.
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From Stephan Porten
on 15-Jul-2010 |
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Lineman was waiting for me, fuel was fast and efficient; a great experience.... And the price was unbeatable. I will be back for sure.
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From Paul Dutcher
on 14-Jul-2010 |
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Stopped in on 7/6 with my Bonanza and Joe and the guys were very helpful providing excellent service, a crew car, directions to a local eatery, and great fuel pricing.
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From Dave Bornst
on 08-Jul-2010 |
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Stopped in for a funeral in Springfield. Joe set me up with a crew car with great AC on a hotter than heck day. Linemen were there to park me before I could even give them a call on the Unicom. Gas was going in the tanks before I was even ready to get out of the plane. These guys & gals are the best, I'll stop there anytime I get near BAF. A+++++++++, 10 Star!
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From E Labbe
on 05-Jun-2010 |
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Quick Service - Good Price - Big New Ramp - Consistent Hospitality - Can't Go Wrong at Five Star!
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From Keith McKinley
on 02-Jun-2010 |
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Line personal are great. Place doesn't seem to have the same hospitality of firing up the grill as it has in the past. In any case, the airport restaurant is awesome. I gotta say that I feel bad for the FBO being a BP dealer. That company is not sitting well with me right now..
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From Thom Reilly
on 01-Jun-2010 |
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Five Star not only has the best fuel price within 100 miles (that I know of), but the service is great and the food excellent. We often decide to travel north from FRG on Long Island because of this FBO.
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From David Canter
on 26-May-2010 |
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The rental car and paperwork was ready and the friendly reception from the staff was very encouraging. Fuel prices were the lowest I've seen for a long time. On departure, there were a couple of complimentary cold waters to take with us. Such a nice touch. Even closed the airport for 30 minutes to give us a personal aerobatic show. Wow! A very good place to stop. Watch out for some tight gaps though if you're taxiing to their long-term tie-down area. Good to ask for a lineman to watch the wingtips.
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From Doug Olson
on 21-Apr-2010 |
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Five Star is really, really a good stop! Especially convenient refueling stop for inbound flights to Boston. Great service at a great price. Keep up the good work!
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From Tony DeCristofaro
on 21-Apr-2010 |
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Went to BAF for breakfast but restaurant doesn't open until 11:00. No Problem - Five Star Jet offered crew car and directions. Mission accomplished.
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From Karl P. Young
on 07-Apr-2010 |
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2nd time we have been to BAF in our C550. Joe and the crew at 5 Star do an excellent job. They have been very accommodating. We over fly BDL and save $1000 in fuel. We'll use 5 Star for sure the next time we need to return.
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From Michael Lawless
on 18-Mar-2010 |
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Stopped at Five Star on my way to BOS for an Angel Flight. Called ahead for a quick turn and the lineman was on the ramp upon my arrival. Topped off the A36 in "his personal best time". Engine stop to engine start was 50 gallons and six minutes. I have always been pleased with quality service at the discount price. The restaurant makes this stop even more worth it!
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From Townsend Thomas
on 04-Feb-2010 |
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Diverted to Barnes at 8:30pm tonight in a Cherokee with engine trouble. All FBOs were closed, but Joe from Five Star returned an after hours call to his cell phone. Within 10 minutes, Joe picked me up at the main terminal and set me up with a crew car and hotel room close to the hotel. Great service!
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From Alan Gauthier
on 26-Jan-2010 |
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This is one of the best FBO's in the NE. How can you go wrong - low fuel price and great service! I fly throughout the NE and Five Star is by far the best. A great combination of service, cleanliness and efficiency.
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From Patrick Agahigian
on 14-Jan-2010 |
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An excellent FBO, Joe and Gabby run an excellent operation at Westfield. Fuel prices are low and have never had anything but the best relations with the staff. Barnes is a great stop for the $200 hamburger or for a fuel stop enroute on a trip, and be sure to choose Five Star, you can't go wrong.
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From John L. Moss
on 23-Dec-2009 |
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Five Star is owned and operated by a really dedicated young guy who is making a go of it in the GA business. The fuel price is outstanding and the service mentality is excellent. I enthusiastically recommend them to all pilots.
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From Emiko Pray
on 19-Dec-2009 |
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Stopped on Dec 1, 2009. Great fuel price and great services! Thanks Joe!
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From Andrew Elwood
on 07-Dec-2009 |
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What more can you say? It's an FBO that provides stellar customer service and realistic fuel prices. Nice job guys!
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From Steve Hofmann
on 17-Nov-2009 |
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Super support for a business meeting -- quick assistance on parking and tie down with warmed courtesy car meeting us at the plane so no delay in making our appointment. And friendly support on lunch recommendation afterwards! We'll definitely stop at Five Star for any future visits!
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From Theodore Leb, Piper Aztec 6783Y, home base Republic Airport KFRG
on 11-Nov-2009 |
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Not only they offer the lowest fuel prices in the NE but their hospitality allows you to indulge in their delicious hamburgers and hot dogs. Joe the manager of the FBO goes out of his way to make you feel at home. I recommend them highly and I will use them for many years to come.
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From Keith Smith
on 04-Nov-2009 |
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I'm at the FBO right now, with free WIFI, and two free cheese dogs, fresh off the grill with mustard, ketchup and relish, and a bottle of water. Honestly? Where else can you get this? Oh, that and some of the cheapest gas in the northeast.
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From Richard Branca
on 05-Oct-2009 |
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Great place to visit. Best fuel prices around and friendly and courteous service. Restaurant is good and has wonderful view from the upper deck.
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From Stephen W. Brumit
on 22-Sep-2009 |
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Stopped in for lunch and a top off on Monday. Was met with smiling faces but also informed that the airport restaurant is closed on Mondays and that the crew car was in use already - great! Not to worry, those same smiling faces offered to cook us hamburgers and hot dogs on their grill - complementary! I fly a single engine! The prist additive and the ice cream sandwiches for desert were also complementary! What else is there to say - you're missing the boat if you don't stop there. I live in Tennessee and know hospitality when I see it. You will see it too.
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From Kurt Ponsor
on 17-Sep-2009 |
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Horrible, horrible customer service. Five Star has cheap gas, and you get what you pay for. They didn't chock my plane even though their ramp has a slight slope. I needed some help with filling my landing gear strut, and they wasted three hours of my time by leading me to believe they were going to help. My time is worth more than the $8 of savings. Luckily, the other FBO helped me out of my trouble. I will never do business with Five Star again. If you do, I recommend you watch their linemen and check the gas meter.
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From Robert Hasselbarth
on 17-Sep-2009 |
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Diverted here in a Lear 45, superb service. Thanks again for the awesome job!
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From Jim - That'S All Folks
on 16-Sep-2009 |
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Stopped here for a day on 9/10... Great service. Called ahead about a rental car ($42 per day), they brought it out to the plane even before the prop stopped spinning :) Great fuel price... About the only thing is they moved the plane, and didn't tie it down :(
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From John Hayes
on 14-Sep-2009 |
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Fantastic prices, friendly people, a great facility...this is an almost perfect fuel stop. We stopped at Five Star in our Citation and loved it. The only thing that tarnished the experience is the letter that arrives a month later with an invoice for a landing fee. It was $11 for us--not much; but, the hassle factor is absurd! Why not collect the fee at the point of sale?? It probably costs $8 of someone's time just to process the bill. IMHO, this is a creeping user fee policy that should be stopped. You folks in Westfield should be working on your city council to get them to understand the value of your airport and get this fixed.
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From Bruce Robbins
on 03-Sep-2009 |
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Five Star is a great FBO! I flew into Barnes to visit the Basketball Hall of Fame. They gave me a courtesy car to use for the day and directions to the HOF, and I didn't even buy any gas (rental). I tried to give them some money to show my appreciation and they would only take $5.00 to cover the auto gas. Free bottles of water and I was on my way. No doubt, I will stop back there on my next visit. Thanks for great service!
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From Keith Smith
on 28-Jul-2009 |
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Having read the comments on this board, expectations were high when I flew in on Jul 24 for a quick turn to pick up fuel and file to my next destination. I was not disappointed. Flawless, friendly service. It certainly doesn't hurt that pretty much everyone who works there is a GA pilot! That explains a few things. We returned later in the afternoon with 3 other planes for a late lunch at the restaurant and continued to receive excellent service. If only every FBO had this attitude! No F-15's were operating the two times I visited that day...Oh well, I have no choice but to come back and try again!
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From Joseph Rickman
on 16-Jul-2009 |
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Great experience! Although not the largest in size, I find Five Star to be one of the best FBO's I have been to. The fuel price for 100LL was and continues to be the best in the area. The line service and customer service reps were extremely professional and were there to help as soon as I taxied up on the ramp. Keep up the good job!
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From Scott Crenshaw
on 09-Jul-2009 |
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Great FBO. Had to stop at BAF due to low ceilings. They set me up with a car rental, tied down the airplane for couple days, and made everything as easy as can be. Great fuel prices, too. Also, the kids got to see four F-15s do afterburner takeoffs, followed by near vertical climbs. That made up for having to drive a rental car home.... I'll be back.
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From Richard Bergstrom
on 29-Jun-2009 |
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I stopped in today for a fill up and was pleasantly surprised to see that Five Star still has the cheapest 100LL around. I always start or end my trips at Five Star because I can't see paying $.50 to $1.50 more for the same fuel elsewhere. Great service, free popcorn and low prices! These guys can't be beat!
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From Anthony Troitino
on 28-Jun-2009 |
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Flew in today with 2 other airplanes for breakfast. Confirmed with the lineman that avgas was $3.19/gal as posted on AirNav. After breakfast, went to settle the bill and was astonished the price was $3.49! I was told the price had just changed but I did not see a fuel delivery truck while at breakfast on a Sunday morning! Makes one wonder about the honesty of the operation! Response from Joe Occhiuzzo, General Manager, Five Star Jet Center
Dear Anthony, I am truly sorry to hear about your experience. As you can see from all of our other comments, your visit is not the norm and we strive to give our guests the best possible experience. While we regret having to raise our price because of the current market, we are still the best value in the entire northeast and will continue to be. If you had brought this to my attention I would have certainly taken care of you-- in fact-- if you stop in again, please see me and I will discount your fuel purchase as a one-time customer service gesture. We take great pride in our customer service, and no one will be allowed to fall through the cracks! Sincerely
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From Greg Brown
on 10-Jun-2009 |
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Flew in for a quick top-off. They were great, offered coffee, etc., while we waited. You can't beat the price, and the service was terrific. Being a beautiful early summer Sunday morning, they were busy and we had to wait 20 minutes to get our fuel, but that's not a complaint. Restaurant looks great, too, although we didn't go.
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From Barry Burke Jr.
on 07-Jun-2009 |
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Five Star rules!! $3.09 Avgas, a lineman who is ready to park me from 1/2 a mile away, and asks if we need a quick turn or we're doing lunch, and a fast and professional ringout by a friendly young lady. Five Stars is right! Thanks again!
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From Ronald Dilling
on 25-May-2009 |
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I flew into BAF today for fuel and breakfast. My first time at Five Star and everyone was absolutely terrific. The restaurant on the field was closed for Memorial Day so they gave me their crew car and directions to a local place, which had great food. Got back to the field in time to see a pair of F-15's departing. Will be back soon!!
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From Lee Verrone
on 18-May-2009 |
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This FBO is a real gem. With the fuel prices as low as they are I would return. Add in the super friendly service, F15's on the field, the arresting wire in case you come in a little hot, and a burger it's a non-brainier great FBO.
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From Frank Roethel
on 19-Apr-2009 |
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Arrived Friday morning (April 17) and could not have received better attention. It's a class operation and they go the extra mile to insure all your needs are met.
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From Name Name
on 03-Apr-2009 |
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Absolutely outstanding service. Arrived very late, had everything set up and ready for me. Will definitely use them anytime I fly into BAF
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From Mark Weinstein
on 26-Mar-2009 |
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We stopped by just at closing time with 7 planes, 6 wanting fuel because they have the best price in the area. They took care of us no problem. The restaurant (except for the soup.. Too salty) is just fine. I give Five Star 10 stars.
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From Martin Weiss
on 04-Mar-2009 |
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Five Star should be called 10 - star! Great service, friendly and clean. I keep my SR22 at Southbridge so it's an easy flight over for fuel (savings of almost $2.00 per gallon from my home airport and over $3.00 per gallon from our summer place on Martha's Vineyard). My high school buddy - Paul B'Shara owns the restaurant by his name. Great place there too.
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