| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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Average rating: 
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From Michael Harris
on 07-Nov-2011 |
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Taxiing in here today I was greeted by so many smiling guys in blue shirts I thought I was getting ramp checked. Turned out they were Weimaraner lovers, and after a few minutes talking about dogs I was off to DQ in the crew car, which was less than a minute drive. Red carpet, Plexus'ed windshield, the works. Could have been out of there in 20 minutes with my healthy lunch but I was in no hurry. First rate FBO.Response from Bo Ballard, V.P. of Operations, Tri-State Aero
Michael, Thank you for your kind words. Thanks for stopping in. Next time, bring some more pictures to share. Thanks Again!
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From Eric Oxendorf
on 02-Sep-2011 |
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A hot, bumpy 3.3 hr flight from the South was cooled with the friendly, attentive help from Tri-State Aero. A usual stop on my way home past ORD.Response from Bo Ballard, V.P. of Operations, Tri-State Aero
Eric, very nice to see you again yesterday. Thanks for stopping in!
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From George Shehl, Clarksburg, WV (KCKB) BE36 N58SS
on 21-Aug-2011 |
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I stopped Tri-State Aero on the way from CKB in WV to Tulsa, OK in February 2011. I was immediately impressed with the friendly service. Dave Seibert came out to meet us as we taxied in to the ramp after 2hr and 45 flight in headwinds and turbulence. We were hungry and the courtesy car was out. He gave me the keys to his personal truck to go for food about a mile down the road where there are numerous places to eat. The gas prices were high, but the service was fabulous and saved me money in the end. I decided to stop there on the return trip. We had to say overnight due to icing conditions. We were afforded an excellent hotel rate through the FBO and Dave arranged for me to "plug in" my crankcase preheater, supplying the extension cords and electricity at no charge. Sometimes there are intangibles in an FBO, which more than compensate for the "higher" fuel prices. Thanks for great service, Dave. Response from Bo Ballard, V.P. of Operations, Tri-State Aero
Thanks for your kind words George. We are proud of Dave and all of our staff here. Our goal is to provide exceptional, personal service at a competitive price. We look forward to seeing you again soon!
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From Lanny Brooks
on 05-Aug-2011 |
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Working out of Evansville for a week in July. The line crew was very cautious with helping me move the helicopter in and out of the hangar, the fuel truck was always waiting for my arrival. The counter staff was very professional and helpful. Looking forward to my next visit.
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From Doug Moore
on 01-Jun-2011 |
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I was in Evansville for 3 days last month- got great service from everyone at TriState, especially Jennifer, who not only got me an Enterprise car with 5 minutes notice, but also found me some hired labor to help with some heavy lifting at our worksite. Highly recommended!
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From Keith Dorken
on 03-Oct-2010 |
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Stopped to wait for weather to pass over. Crew cab made available to get lunch and wifi available to plot next leg of flight in relaxing pilot lounge. Very attentive line staff.
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From Dennis B. Boykin IV
on 12-Sep-2010 |
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Great fuel stop (and overnight, if necessary) on my typical route from Virginia to Western KS. With three runways, this facility reduces the number of times I have to demonstrate my limited crosswind techniques! As for FBO's, how many times have you gotten a HAND-WRITTEN thank you note? I did, from Tri-State, after a quick stop Labor Day weekend. Staff is helpful, checked on a hotel with a radio call, fueled us quickly, and the lounge even has a direct phone connection to Approach. With four hotels adjacent to the field, this is a great place to stop in.
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From Larry Vognet
on 22-Jul-2010 |
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I had to fly back to Evansville on business this week. I talked to Bo Ballard about the earlier problem we had with service. He was very pleasant to deal with and reviewed the previous charges. He gave us a generous discount on the bill. We are very happy with the outcome and will be returning to EVV often. Thanks again Bo.
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From J.Pierre Held
on 19-Jun-2010 |
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Flew in one evening and thunderstorms developed overnight. The FBO pulled all transient aircraft in the hangar to protect them from possible hail damage. If I had not shown up at 7AM I would not even had known about it. By that time most were already back out. For service like this I do not mind paying a bit more for fuel.
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From Eric Oxendorf
on 18-Mar-2010 |
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The highest price gas of this cross country trip, but a nice airport with radar and more. Always efficient service.
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From Larry Vognet
on 14-Dec-2009 |
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I flew into Tri State Aero last week. The FBO service was fine. Very friendly. HOWEVER, my heater had stopped and my battery needed replaced. Since I was not "scheduled" maintenance the hourly rate was 133/hour. That was bad enough, but they billed me for almost 2 hours to look for any loose wires on the heater. Result, nothing. Then 1.5 hours to replace a battery. They have not become any more transient friendly in their shop than the post below from 2 years ago. If you breakdown try to go somewhere else or bring the lube. Response from Bo Ballard, V.P. of Operations, Tri-State Aero
Mr. Vognet, First of all, I want to thank you for your business. You will notice on your invoice that you were charged our normal shop labor rate to replace your battery, not the $133/hr unscheduled rate. You will also notice that we sold the battery to you below list price. The 1.5 hours for battery replacement came from us having to remove your old battery, charge the new battery, reinstall your old battery temporarily to troubleshoot your heater issue, remove your old battery, and finally install the new one...all at our normal shop rate. You were charged for the additional 2 hrs of troubleshooting your heater at the unscheduled rate. Our technician did find a problem with your heater. However, we were not able to continue working on your aircraft since you had to depart. Please feel free to give me a call if you would like to discuss further at 1-800-473-2904. Thanks again.
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From Tomas Gasper
on 10-Jun-2009 |
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Great people. Very friendly and helpful, nice facilities and WiFi is available. Quoted gas prices are often without tax and FET charges so it's a bit pricey but they deliver their end of a full service FBO. Will definitely return when I need to go to Evansville.
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