|
From Sean Tommervik
on 16-Jul-2018 |
|---|
|
|
The line staff at HHO is phenomenal. The management is running the FBO like a dream. My biggest complaint is Andre might be a Yankees fan. Keep doing what you guys are doing!
|
|
From Jeff Billups
on 06-Jul-2018 |
|---|
|
|
I flew into KHHR today to drop off a pax for LAX and to pick one up. I was in my Cessna 182 and could not have been treated any better. I called ahead and used AirNav.Com FAX system to notify FBO in advance. They had a courtesy car available for me with the A/C on and took my bags to the car and had iced cold water waiting for us. It was 100 degrees today in LA. Jaime at the front desk was very polite on the phone and in person when planning my stop at HHR. All the Customer Service Agents and Ramp Personnel where very polite and extremely helpful. I will definitely recommend HHO FBO to anyone I know who is flying there. Once again, thanks so much!
|
|
From Alex Knox
on 05-Jul-2018 |
|---|
|
|
HHO staff provides some of the most professional and friendly service anywhere I fly. Job well done. See you soon.
|
|
From CR Sherman
on 05-Jun-2018 |
|---|
|
|
Great service and comfortable facility. Andre is a One Man A-Team, and Amy is friendly an accommodating. Both are total pros!
|
|
From Philip A Russ
on 31-May-2018 |
|---|
|
|
I've been flying into HHR about once a week for the past couple months. HHO has the BEST staff of any FBO period. Sincerely welcoming and they actually care about their customers! As a corporate pilot, it's a very refreshing experience to find this kind of service.
|
|
From Randy Latimer
on 09-May-2018 |
|---|
|
|
I must concur with all of the 5 star ratings and positive comments about HHO FBO. It was my first time flying in to KHHR in my 182. I came in, unannounced to drop my wife and daughter of and for them to Uber to LAX for their flight. I was greeted by Andre and staff who treated me as if I had just pulled up in a Gulfstream. My plan was to drop off, call an Uber and go, however, Andre offered me the crew car to take my family to LAX. They unloaded the bags and loaded them in the crew car and off I went. When I returned, I must have chatted for another 30 minutes. Gotta say...This is one of the Best FBOs I've visited in my 10 plus years of flying! Thanks for the service and hospitality... HHO Rocks!
|
|
From Randy Coursolle
on 16-Apr-2018 |
|---|
|
|
We chose HHR due to a planned late evening departure and the lack of noise abatement. I'm not sure how long they've been open, but what a great place, their terminal is small but adequate. Jim and Matt went way out their way to accommodate our needs, the Uber driver dropped the ball and Jim ended up giving me a ride to the hotel. I believe they will do almost anything to help you out, I highly recommend this FBO.
|
|
From Alex Knox
on 07-Apr-2018 |
|---|
|
|
HHO and Matt working the line once again provided excellent service. Thank you. I'll be back soon.
|
|
From Pete Ford
on 25-Mar-2018 |
|---|
|
|
Jimmy, Amy, Wally and Marlon make HHO a great place. Recently had a battery die on my Velocity XL RG and they helped me charge it along with making the time waiting easy. This is a well-run, quality group of aviation professionals that make Hawthorne airport a great place to land in the LA basin. Expect the best when you go to HHO. I'll be back! Godspeed
|
|
From Carl Rossi
on 25-Mar-2018 |
|---|
|
|
I hate to keep piling on but yes these folks are every bit as helpful and accommodating as the previous commenters have written. I had a sudden trip come up which required me taking a flight out of LAX (I'm based in San Diego). I arrived unannounced at HHO early Saturday Morning [0715 local] in my Columbia 400 and was treated like I was stepping out of a G5. When I walked into the beautiful new FBO I mentioned that I needed to get a ride [as in cab or Uber] to LAX, the FBO Manager, Andre [a classy gentleman in every respect] instantly offered to take me over there in a crew car. This was my second visit to HHO in the past 6 months and on both occasions the treatment was precisely the same. I recommend them without hesitation and I wish that other FBO's would take a lesson from their approach to customer service.
|
|
From Dan Richard
on 24-Mar-2018 |
|---|
|
|
These folks are incredibly friendly and accommodating. When we pulled up, they were all out to welcome us, offering water and asking what else was needed. They offered a crew car, which I didn't need and were just professional and warm in every way. The fuel price was the best on the field. I had been flying into Burbank, but Hawthorne turns out to be closer to downtown LA. Outstanding FBO!!
|
|
From Ethan Tobias
on 23-Mar-2018 |
|---|
|
|
HHO is an outstanding FBO and is truly a pilot's FBO. I flew my 182 into Hawthorne and was nothing but pleased with the great customer service from all team members. No ramp fees, great people, and quality treatment. Thank you HHO!
|
|
From Daxton Sorensen
on 23-Mar-2018 |
|---|
|
|
HHO has got to be one of the most friendly and nicest FBOs that I have ever visited. HHO is now my go to FBO in southern California and will always have my business when I'm in town. Great facilities, great people, great prices. Overall an amazing experience!!!!
|
|
From Levi Maaia
on 15-Mar-2018 |
|---|
|
|
Both the line crew and office staff is excellent! HHO offers friendly service to everyone. I arrived in a Cessna 182 and was greeted with a smile. No ramp fees and beautiful amenities.
|
|
From Jon Howell
on 05-Mar-2018 |
|---|
|
|
Amy and the staff at HHO made my visit easy and fun, from the first phone call planning overnight parking to my arrival on the ramp. Great hospitality, including a golf cart ride over to the airport diner (which is top shelf, too). Reasonable parking prices, and no ramp fee was refreshing after parting with a ramp fee at a nearby airport where I stopped only for fuel.
|
|
From John Sanderson
on 18-Feb-2018 |
|---|
|
|
Absolutely amazingly positive experience. The staff went way out of their way to help us with ground transportation, luggage, and just about they could possibly think of to be helpful. Very much appreciated!
|
|
From Alex Knox
on 25-Jan-2018 |
|---|
|
|
Hawthorne Hangar Operation did a fine job for me. Good price for 100LL in LA basin. They took care of my plane and me immediately. Thank you Jim, Andre, Amy and staff. Even got a ride to LAX from Andre. I'll be back. Thanks.
|
|
From David Martinez
on 23-Jan-2018 |
|---|
|
|
Friendly, helpful atmosphere and great prices to boot.
|
|
From Tom Nulman
on 20-Jan-2018 |
|---|
|
|
The line crew was waiting and ready to assist me when I landed and while I waited for my passenger. The office staff was friendly and efficient and very welcoming. The fuel price was very, very good low. The facility and operation is first rate and I will use them when whenever I go to KHHR!
|
|
From James Sullivan
on 30-Dec-2017 |
|---|
|
|
I cannot say enough great things about HHO. I was greeted by friendly and accommodating staff - Bush held the door open on my Mooney and Amy was waiting outside with water bottles. The new facility is gorgeous. The fuel is more than a dollar less than the other vendor on the field at the time of writing. Ops manager Jim Schulte has a reputation in the industry that speaks for itself. Find out for yourself why HHR is the new SMO. The unparalleled service for GA customers while a G650 is parked on the ramp is what keeps me coming back.
|
|
From Brian Murphy
on 29-Dec-2017 |
|---|
|
|
Recently tried the new HHO FBO at HHR as it's just under 5000ft runway and easy access to LA basis. Very nicely done facilities and one of the best FBO teams I have experienced in the last 6yrs piloting my Eclipse. Amy, Matt & Andre really understand the value of great customer service and made me a fan that will definitely be back many times and have already recommended to other aircraft owners that frequent the area. CAA fuel was an added bonus along with no overnight or ramp fees and even offered GPU at no cost.
|
|
From John Campbell
on 29-Dec-2017 |
|---|
|
|
Unbelievably helpful and friendly staff.
|
|
From Joe Bechtold
on 09-Dec-2017 |
|---|
|
|
Adding to the chorus of comments below: Amy, Dre and team went well above and beyond all expectations. I flew a Tiger in to ferry my family over from LAX to Catalina, a couple pax at a time and was only able to take on 8 gallons each trip for W&B. Amy was there every time, greeting my family, offering water and popcorn, hauling bags and even helping some who went to the other FBO with a ride in the golf cart to HHO. All of this, in addition to a lower price for fuel. One tip: they need more signage for taxis/Uber to find the building; I suggest you give the FBO phone # to the taxi/Uber driver for directions before heading out, or you might end up in the wrong spot.
|
|
From Matthew Smith
on 27-Nov-2017 |
|---|
|
|
Andre, Amy, and Matt made my visit to Hawthorne an amazing experience. Kudos to the team, they are going above and beyond. The facilities are very nice, and the new lobby/office they're working on looks great! They took great care of my plane just as if I was in a jet (I fly a single engine piston), fuel prices are reasonable, and there are no fees for day parking. Overnight parking rates are reasonable for the location, and they have hangar and ramp space available. I will definitely be back! Thanks again!
|
|
From Cory Baxes
on 18-Nov-2017 |
|---|
|
|
By far the best experience I've had at any FBO. Amy, Andre, and the rest of the crew treated us like family, even though it was our first visit. They provided top-notch, personable service right down to the most minute details, like holding open the door for us on our little Piper Archer. I will definitely be back here, even if it's just to hang out here again.
|
|
From Ryan Klassovity
on 24-Oct-2017 |
|---|
|
|
What can I say other than OUTSDANDING SERVICE!! Amy and Dre were world class when greeting our Citation Encore. I can't say enough about how well we were treated when visiting KHHR a few weeks ago. Top notch temporary facilities, very outgoing staff and a nice crew car to get us around town while waiting for our PAX to finish business. Plus the fuel prices were more than reasonable at both the retail level and using a contract card. The renderings of their new facility were amazing and I cannot wait for it to open. It's gonna be a beautiful FBO. There is nothing holding them back from becoming the #1 FBO in the greater Los Angeles area. This is my "Go To" FBO in LA and it's worth making a stop at KHHR.
|
|
From Sunny Sethi
on 23-Oct-2017 |
|---|
|
|
Just landed here this afternoon and Amy, Andre, and Matt all met me planeside. Andre was quick to chock the plane and Amy was waiting with two bottles of cold water, as it was 100degs. Here today. Car was ready with AC running and Amy quickly helped with rental car paperwork. From pulling up to their ramp to hitting the road was no more than 5mins. Beautiful facility and excellent staff all around.. Other FBOs should take note. Oh and I flew in my little Piper Arrow not a Citation jet.
|
|
From Jonattan Menjivar
on 23-Oct-2017 |
|---|
|
|
This is by far the best FBO in Los Angeles, we've been to other airports and FBO's in the area and they surpassed our expectations going an extra mile with great service and the right attitude to get things done. We are more than happy to recommend this place to everyone.
|
|
From Duffy Fainer
on 19-Oct-2017 |
|---|
|
|
Wow. Thanks for having this option at HHR, offering us GA owners an affordable access to LAX and the area. Amy, your personal touch was really appreciated.
|
|
From Jim Webber
on 16-Oct-2017 |
|---|
|
|
Flew into Hawthorne in a Bonanza for a passenger pickup at LAX. Parked at HHO and was met by Matt and Andre, who provided a courtesy car for my use, and had the aircraft fueled and positioned for departure by the time I got back from LAX. Friendly and efficient service. Highly recommended.
|
|
From Pierluigi Rolando
on 12-Sep-2017 |
|---|
|
|
This is by far the best FBO I've used in the LA area. Fees are waived if you buy their very inexpensive avgas, line personnel are kind and very quick to get things done, they have crew and rental cars, a nice lounge (and a new one is coming up next month), and are very easy to work with in general. Thoroughly recommended.
|
|
From Brett Cook
on 12-Sep-2017 |
|---|
|
|
Jim did a great job taking care of us. They are open 24/7 and this will be a great alternative to SMO. They are currently upgrading the FBO lounge and pilot amenities. Space X is headquartered on the field and things are beginning to "happen" at HHR.
|
|
From Mike Busch
on 06-Sep-2017 |
|---|
|
|
As a frequent prior transient customer of JetCenterLA, I decided to give HHO a try this trip. I was drawn initially by the 100LL price that was $2/gal less than JCLA, but I was truly surprised and delighted by the exceptionally attentive service. HHO had my Enterprise rental car standing by, and took care of unloading a large volume of luggage from my Cessna 310 and loading it into the car for us. I was impressed. I'll definitely be back.
|
|
From Jordi Munoz
on 19-Aug-2017 |
|---|
|
|
Loved it! Great service and great airport, especially when a 777 going to LAX was landing ~1.2 away from me! Usual service you can expect from a reputable FBO, charming people and they are expanding fast. I also like their location at the airport, just land (Rwy 25) and turn left.
|
|
From Andrew Gresh
on 11-Aug-2017 |
|---|
|
|
I concur with Stuart. My family and I and our Stationair had a great experience with HHO. Andre parked us and had our bags loaded into the rental car while we finished paper work. Smooth, quick and friendly. Thanks Jim!
|
|
From Stuart Sims
on 09-Aug-2017 |
|---|
|
|
First rate operation. Easy to work with, everyone went far beyond the call of duty for my COL4 (TTX). The hangar is clean and neat, the staff is happy and the company clearly has a plan for the future. Andre, Kevin and Jim are a class act. They have Enterprise rental cars on site which I find easier and less expensive than the too common Go Rentals. There is plenty of hangar space and reasonably priced 100LL. The facility is a little hard to find from the street, but worth the search. Airside it's midfield almost opposite the tower. They're in the process of building a new facility so the existing reception area isn't huge but it had everything I needed as a pilot. As of this writing there is a conference room and a nice sitting area for passengers. They didn't have any tiedown space when I arrived but offered me a reasonable rate on hangar space. I have used FBO's in 46 states plus DC and 4 provinces. My treatment at HHO rates in the top 2 or 3 FBO experiences anywhere.
|
The line staff at HHO is phenomenal. The management is running the FBO like a dream. My biggest complaint is Andre might be a Yankees fan. Keep doing what you guys are doing!
