|
From Matthew Alton
on 17-Sep-2020 |
|---|
|
|
We come in regularly on a PC12. The staff is always prepared and extremely helpful. It makes our job easy with their great service!
|
|
From William Ward Holbrook
on 15-Sep-2020 |
|---|
|
|
Over the years, I've flown corporate aircraft to all 50 states and this FBO ranks right up there among the best. We come to LA often and the service and support we receive here have never disappointed us. Anyone who has been on the receiving end of Andre's line service or Amy's help at the counter will know exactly what I mean. World call service. World class people.
|
|
From Doug Herbert
on 24-Jun-2020 |
|---|
|
|
Excellent! The best FBO service I've received in a LONG time. Highly recommend!
|
|
From Pieter Waters
on 24-Feb-2020 |
|---|
|
|
HHO is far and away the best FBO in the greater LA area. It's not just the fantastic new terminal or the great price on 100LL that makes HHO such a nice place to stop, it's Jim, Matt, Andre and the rest of the crew that make my time there an out-and-out pleasure. Attentive, helpful, caring service is the norm whether you're in a little Piper Cherokee like me or coming through with a Falcon 8X. I cannot recommend HHO highly enough!
|
|
From Gordon Feingold
on 29-Jan-2020 |
|---|
|
|
I had a great experience at HHO. Really nice folks, very efficient and professional, and excellent pricing. Gotta get used to an alternative to Santa Monica and this FBO and airport are looking good.
|
|
From Scott Brewster
on 07-Nov-2019 |
|---|
|
|
These folks are the best. I use them quite often. Easy to get to LAX.
|
|
From Howard Metz
on 07-Nov-2019 |
|---|
|
|
Landed there a few days back and had to park overnight. Was amazed at the helpful crew and reception team! Also, great to find a full featured FBO that did not rip you off on parking and ramp fees. I'd suggest HHO to anyone flying in to Hawthorne!!
|
|
From Bill Allen
on 09-Oct-2019 |
|---|
|
|
Fuel dispensed by HHO even tho I had intended to do self serve. All staff were courteous and very willing to make my stopover painless. I will always use them when I fly into HHR.
|
|
From Tim Barrios
on 16-Sep-2019 |
|---|
|
|
Great service with even better people. I ended up needing a jump start, which they gladly provided with no mention of a charge.
|
|
From Zachary Smith
on 16-Sep-2019 |
|---|
|
|
What was supposed to be a several-hour sit turned into a quick turn and HHO handled it great. With just a 10 minute heads up they had a fuel truck waiting and an easy in/out spot on the ramp. Friendly service inside and out, including a ride to Eureka for lunch on the return. Two visits in one day and HHO were great for both. Thanks y'all!
|
|
From Dan Wyson
on 06-Sep-2019 |
|---|
|
|
First time to Hawthorne HHO but won't be my last. What a treat to find this great place in the shadow of LAX. No ramp fees, at least three people met me at the plane with a couple bottles of cold water and willing to help in any way they could. Will definitely be making this a regular stop - and fuel was very well priced. Totally unexpected such great service in this area.
|
|
From David Houston
on 04-Aug-2019 |
|---|
|
|
These people at HHO are the best. Fuel prices are good and the customer service is excellent and it looks like they treat everyone the same whether you fly in a C172 or a Corporate Jet. I highly recommend HHO at KHHR.
|
|
From Kayvon Hoveyda
on 25-Jul-2019 |
|---|
|
|
I was so thirsty while I was parking at the ramp and then out of no where, I see a lady yelling out to my airplane with a big smile holding an unopened water bottle for me. That type of customer service is really above and beyond. I will be coming back here with my Beechcraft Duchess.
|
|
From Rusty C
on 16-Jul-2019 |
|---|
|
|
HHO is the best FBO around! Employees are professional, friendly, and accommodating. Always a pleasure to see you guys. Will be back soon. Thanks again for all your services!
|
|
From Roland Baker
on 10-Jul-2019 |
|---|
|
|
Flew in for the day just after July 4th holiday - EXTREMELY accommodating and friendly. Zero min fuel purchase required, Zero landing fees, Zero fees AND they gave me their crew car for the day to run around to meetings with! Incredibly impressed with level of service and not any kind of nickel-and-dime games other FBO's play. I will be back!
|
|
From Randy Beck
on 04-Jul-2019 |
|---|
|
|
Outstanding service - friendly and courteous staff. Several visits over the last month - each stop made enjoyable by the team at HHO. Andre and Amy in the office could not be more helpful and the line guys are fast, efficient and take care of your aircraft as if it were their own.
|
|
From John Hayes
on 18-May-2019 |
|---|
|
|
Wow! We flew into KHHR yesterday in a Citation Mustang to attend the 2019 AFW Endeavor awards. Andre and the entire staff made our stop at HHO an amazing experience. They love aviation and treat customers like gold. I wish that all FBOs where this good. I'd give them 6 stars if that were possible. Well done Andre and everyone who helped out...We'll be back.
|
|
From Dave Hultman
on 25-Apr-2019 |
|---|
|
|
Wish every FBO were like HHO! Great service and they make you feel so incredibly appreciated. Thanks Andre, Amy and Mica for making our first trip to HHR such a super experience!
|
|
From Jonathan Shorey, N560RK
on 27-Feb-2019 |
|---|
|
|
HHO gets 5 stars, if 6 were an option they would have got that! They treated us like part of the family. They are a great example of what old fashion FBO service is like. Thank you and see you next time around.
|
|
From Ben Smith
on 26-Feb-2019 |
|---|
|
|
Wonderful service and very accommodating! Would highly recommend.
|
|
From T Crowder
on 06-Jan-2019 |
|---|
|
|
Absolutely amazing service! From the moment I arrived until the moment I was ready to depart. By the time I taxied in, there were 3 people with smiles and water there to greet my passenger and me. They even laid out the carpet. It was like I was arriving in a Citation X instead of my piston. The staff was kin, courteous, and attentive. I will certainly visit again. Thanks for the service and attention to detail!
|
|
From Paul Rosales
on 07-Dec-2018 |
|---|
|
|
What a GREAT FBO located at the midfield!!!!! Rather than drive from the High Desert (Rosamond-L00) to LAX (1:30) to pick up a friend, I flew my RV-6A to Hawthorne (20 min) and stopped in at HHO. I was able to use their Crew Car to get to the airport (10 min), THANK YOU VERY MUCH! There was no ramp fee (thank you again) and I made sure I left the car with more fuel than I found it. The staff that greeted me (Andre, Tuesday & Elizabeth) was beyond kind and made feel quite welcomed. This airport is easy in / easy out so be sure to stop in and say hello to the team at HHO!!!!
|
|
From Peter Edwards
on 21-Nov-2018 |
|---|
|
|
After a very pricey nasty surprise with the 'competition' on the field. The folks at HHO are a real breath of fresh air. I avoided HHR but will happily come back to HHO and their great service. Highly recommended in all aspects.
|
|
From Russ Gay
on 24-Sep-2018 |
|---|
|
|
HHO is amazing. If you are coming to KHHR, this should be your only FBO option. HHO's service, facility and staff are terrific and I can't recommend them enough!
|
|
From Eric Lyman
on 19-Sep-2018 |
|---|
|
|
HHO is the place to go, model service that should be copied by all FBOs. Thank you for all that you guys do for us!
|
|
From Alireza Alivandivafa
on 14-Sep-2018 |
|---|
|
|
I've flown into HHO a couple times now. The building may be tiny, but their hearts are much bigger. Their 100LL fuel farm is technically a self-service pump, but they will do full service for you. They will come up to your bug smasher with cold water and otherwise take really good care of you. A fantastic option.
|
|
From Nicholas Mokover
on 08-Sep-2018 |
|---|
|
|
This is how FBOs need to be. They haven't forgotten the little guys, but haven't sacrificed customer service either. They're always happy to have me even for an hour, and even when I hear them pick up the phone I can tell they're smiling. A true pleasure to work with HHO, no handling charges, no line guys standing by while you pull your own chocks, just straight up professional excellence. I made an AirNav account just to write this review, it's long overdue.
|
|
From Garrett Smith
on 30-Jul-2018 |
|---|
|
|
Amazing FBO, Great Service A+++++
|
|
From Sean Tommervik
on 16-Jul-2018 |
|---|
|
|
The line staff at HHO is phenomenal. The management is running the FBO like a dream. My biggest complaint is Andre might be a Yankees fan. Keep doing what you guys are doing!
|
|
From Jeff Billups
on 06-Jul-2018 |
|---|
|
|
I flew into KHHR today to drop off a pax for LAX and to pick one up. I was in my Cessna 182 and could not have been treated any better. I called ahead and used AirNav.Com FAX system to notify FBO in advance. They had a courtesy car available for me with the A/C on and took my bags to the car and had iced cold water waiting for us. It was 100 degrees today in LA. Jaime at the front desk was very polite on the phone and in person when planning my stop at HHR. All the Customer Service Agents and Ramp Personnel where very polite and extremely helpful. I will definitely recommend HHO FBO to anyone I know who is flying there. Once again, thanks so much!
|
|
From Alex Knox
on 05-Jul-2018 |
|---|
|
|
HHO staff provides some of the most professional and friendly service anywhere I fly. Job well done. See you soon.
|
|
From CR Sherman
on 05-Jun-2018 |
|---|
|
|
Great service and comfortable facility. Andre is a One Man A-Team, and Amy is friendly an accommodating. Both are total pros!
|
|
From Philip A Russ
on 31-May-2018 |
|---|
|
|
I've been flying into HHR about once a week for the past couple months. HHO has the BEST staff of any FBO period. Sincerely welcoming and they actually care about their customers! As a corporate pilot, it's a very refreshing experience to find this kind of service.
|
|
From Randy Latimer
on 09-May-2018 |
|---|
|
|
I must concur with all of the 5 star ratings and positive comments about HHO FBO. It was my first time flying in to KHHR in my 182. I came in, unannounced to drop my wife and daughter of and for them to Uber to LAX for their flight. I was greeted by Andre and staff who treated me as if I had just pulled up in a Gulfstream. My plan was to drop off, call an Uber and go, however, Andre offered me the crew car to take my family to LAX. They unloaded the bags and loaded them in the crew car and off I went. When I returned, I must have chatted for another 30 minutes. Gotta say...This is one of the Best FBOs I've visited in my 10 plus years of flying! Thanks for the service and hospitality... HHO Rocks!
|
|
From Randy Coursolle
on 16-Apr-2018 |
|---|
|
|
We chose HHR due to a planned late evening departure and the lack of noise abatement. I'm not sure how long they've been open, but what a great place, their terminal is small but adequate. Jim and Matt went way out their way to accommodate our needs, the Uber driver dropped the ball and Jim ended up giving me a ride to the hotel. I believe they will do almost anything to help you out, I highly recommend this FBO.
|
|
From Alex Knox
on 07-Apr-2018 |
|---|
|
|
HHO and Matt working the line once again provided excellent service. Thank you. I'll be back soon.
|
|
From Pete Ford
on 25-Mar-2018 |
|---|
|
|
Jimmy, Amy, Wally and Marlon make HHO a great place. Recently had a battery die on my Velocity XL RG and they helped me charge it along with making the time waiting easy. This is a well-run, quality group of aviation professionals that make Hawthorne airport a great place to land in the LA basin. Expect the best when you go to HHO. I'll be back! Godspeed
|
|
From Carl Rossi
on 25-Mar-2018 |
|---|
|
|
I hate to keep piling on but yes these folks are every bit as helpful and accommodating as the previous commenters have written. I had a sudden trip come up which required me taking a flight out of LAX (I'm based in San Diego). I arrived unannounced at HHO early Saturday Morning [0715 local] in my Columbia 400 and was treated like I was stepping out of a G5. When I walked into the beautiful new FBO I mentioned that I needed to get a ride [as in cab or Uber] to LAX, the FBO Manager, Andre [a classy gentleman in every respect] instantly offered to take me over there in a crew car. This was my second visit to HHO in the past 6 months and on both occasions the treatment was precisely the same. I recommend them without hesitation and I wish that other FBO's would take a lesson from their approach to customer service.
|
|
From Dan Richard
on 24-Mar-2018 |
|---|
|
|
These folks are incredibly friendly and accommodating. When we pulled up, they were all out to welcome us, offering water and asking what else was needed. They offered a crew car, which I didn't need and were just professional and warm in every way. The fuel price was the best on the field. I had been flying into Burbank, but Hawthorne turns out to be closer to downtown LA. Outstanding FBO!!
|
|
From Ethan Tobias
on 23-Mar-2018 |
|---|
|
|
HHO is an outstanding FBO and is truly a pilot's FBO. I flew my 182 into Hawthorne and was nothing but pleased with the great customer service from all team members. No ramp fees, great people, and quality treatment. Thank you HHO!
|
|
From Daxton Sorensen
on 23-Mar-2018 |
|---|
|
|
HHO has got to be one of the most friendly and nicest FBOs that I have ever visited. HHO is now my go to FBO in southern California and will always have my business when I'm in town. Great facilities, great people, great prices. Overall an amazing experience!!!!
|
|
From Levi Maaia
on 15-Mar-2018 |
|---|
|
|
Both the line crew and office staff is excellent! HHO offers friendly service to everyone. I arrived in a Cessna 182 and was greeted with a smile. No ramp fees and beautiful amenities.
|
|
From Jon Howell
on 05-Mar-2018 |
|---|
|
|
Amy and the staff at HHO made my visit easy and fun, from the first phone call planning overnight parking to my arrival on the ramp. Great hospitality, including a golf cart ride over to the airport diner (which is top shelf, too). Reasonable parking prices, and no ramp fee was refreshing after parting with a ramp fee at a nearby airport where I stopped only for fuel.
|
|
From John Sanderson
on 18-Feb-2018 |
|---|
|
|
Absolutely amazingly positive experience. The staff went way out of their way to help us with ground transportation, luggage, and just about they could possibly think of to be helpful. Very much appreciated!
|
|
From Alex Knox
on 25-Jan-2018 |
|---|
|
|
Hawthorne Hangar Operation did a fine job for me. Good price for 100LL in LA basin. They took care of my plane and me immediately. Thank you Jim, Andre, Amy and staff. Even got a ride to LAX from Andre. I'll be back. Thanks.
|
|
From David Martinez
on 23-Jan-2018 |
|---|
|
|
Friendly, helpful atmosphere and great prices to boot.
|
|
From Tom Nulman
on 20-Jan-2018 |
|---|
|
|
The line crew was waiting and ready to assist me when I landed and while I waited for my passenger. The office staff was friendly and efficient and very welcoming. The fuel price was very, very good low. The facility and operation is first rate and I will use them when whenever I go to KHHR!
|
|
From James Sullivan
on 30-Dec-2017 |
|---|
|
|
I cannot say enough great things about HHO. I was greeted by friendly and accommodating staff - Bush held the door open on my Mooney and Amy was waiting outside with water bottles. The new facility is gorgeous. The fuel is more than a dollar less than the other vendor on the field at the time of writing. Ops manager Jim Schulte has a reputation in the industry that speaks for itself. Find out for yourself why HHR is the new SMO. The unparalleled service for GA customers while a G650 is parked on the ramp is what keeps me coming back.
|
|
From Brian Murphy
on 29-Dec-2017 |
|---|
|
|
Recently tried the new HHO FBO at HHR as it's just under 5000ft runway and easy access to LA basis. Very nicely done facilities and one of the best FBO teams I have experienced in the last 6yrs piloting my Eclipse. Amy, Matt & Andre really understand the value of great customer service and made me a fan that will definitely be back many times and have already recommended to other aircraft owners that frequent the area. CAA fuel was an added bonus along with no overnight or ramp fees and even offered GPU at no cost.
|
|
From John Campbell
on 29-Dec-2017 |
|---|
|
|
Unbelievably helpful and friendly staff.
|
|
From Joe Bechtold
on 09-Dec-2017 |
|---|
|
|
Adding to the chorus of comments below: Amy, Dre and team went well above and beyond all expectations. I flew a Tiger in to ferry my family over from LAX to Catalina, a couple pax at a time and was only able to take on 8 gallons each trip for W&B. Amy was there every time, greeting my family, offering water and popcorn, hauling bags and even helping some who went to the other FBO with a ride in the golf cart to HHO. All of this, in addition to a lower price for fuel. One tip: they need more signage for taxis/Uber to find the building; I suggest you give the FBO phone # to the taxi/Uber driver for directions before heading out, or you might end up in the wrong spot.
|
|
From Matthew Smith
on 27-Nov-2017 |
|---|
|
|
Andre, Amy, and Matt made my visit to Hawthorne an amazing experience. Kudos to the team, they are going above and beyond. The facilities are very nice, and the new lobby/office they're working on looks great! They took great care of my plane just as if I was in a jet (I fly a single engine piston), fuel prices are reasonable, and there are no fees for day parking. Overnight parking rates are reasonable for the location, and they have hangar and ramp space available. I will definitely be back! Thanks again!
|
|
From Cory Baxes
on 18-Nov-2017 |
|---|
|
|
By far the best experience I've had at any FBO. Amy, Andre, and the rest of the crew treated us like family, even though it was our first visit. They provided top-notch, personable service right down to the most minute details, like holding open the door for us on our little Piper Archer. I will definitely be back here, even if it's just to hang out here again.
|
We come in regularly on a PC12. The staff is always prepared and extremely helpful. It makes our job easy with their great service!
