Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Carl L. Hopkins
on 20-Feb-2020 |
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Came back again to pick up my family. Everything as nice as a few days ago. Ate at "The Landing". Busy but they warned us when we walked in that the kitchen was backed up. Still not a long wait. And food was good. Would come again.
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From Carl L. Hopkins
on 16-Feb-2020 |
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Very happy. Ground told me where to park and gave me the frequency to call for a van. The van came right away and helped unload the plane and load the van. We all went into the nice terminal. I dropped off my passengers and checked in and out with the desk; got some fuel and headed home. My daughter had a car reserved and got it with no problem. I'm going back tomorrow to pick them up and expect the same top notch service. Going to try the restaurant for lunch tomorrow.
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From Nick Moore
on 19-Feb-2019 |
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Flew to KHND in a single engine piston and couldn't have had a better experience. Tie downs for single engine are south of the fuel farm off txwy Echo. While tying down, we were met with the follow me van to drive us to the terminal. Made a reservation ahead for just one night and was quoted $15 with no additional services as expected per their website. They offered free bottles of water while checking in. On departure, process was smooth and easy. I paid the fee and did a final weather check in their pilot's lounge. Received a ride back to the plane in their van and was on my way. Overall, had a pleasant experience and highly recommend KHND when flying to the Vegas area.
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From Floris Oldenbroek
on 21-Nov-2018 |
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Terrible experience with the line crew. Just landed and received lots of attitude that we parked in the wrong area. The gentleman told us tower tells you where to park but that was not the case. We come to Vegas 4-5 times a year but normally fly to VGT. Will be going back to VGT from now on.
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From Allen Mathews
on 15-Sep-2018 |
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Consistently great service. Arrived on a very hot and windy day. Danno made us feel very special. He not only parked and tied down our plane and then grabbed our bags; he cheerfully helped us put the planes cover on. Once inside, the always pleasant customer service reps continued making us feel like their only customer.
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From Dylan Rex, N212LV
on 14-Aug-2018 |
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Wow. A great FBO! The service that was provided was amazing! We were treated as if we were a g650 but we were just a small Cirrus. I regret not getting the line guy who met us in the follow me and parked us. He even tied down and offered cold water while he tied it down. I should mention we did make a reservation and we did call in on Unicom to give them the heads up we where coming.
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From Tom Komer
on 25-Jun-2018 |
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HND continues to provide an excellent alternative to LAS. I fly in here regularly and it's always a pleasure.
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From Terry Hemmen
on 19-Jun-2018 |
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I have gone into HND about 6 times in the last few years. Most times were typical, but landing in our Commander June 18th was superb. The van was waiting to direct me to a parking spot and the driver "MIKE" was tying the plane down before I had my door open. He loaded our baggage, drove us to the terminal and would not accept a gratuity. The ladies were very professional and their policy of buying 20 gallons of 100LL waived the $15 fee for one day. We always use Enterprise since they are in the building (AOPAP9) discount code when reserving. Couldn't be happier. Easy in/out of the Class B with Las Vegas approach control. The ground controller will get you a transponder code and frequency if you want it before taxing. Easy to fuel at their 24 hour self serve pumps.
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From Michael Dunlevie
on 13-Apr-2018 |
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I stopped in to pick up my wife from her parents in Henderson. Last time we used Boulder City because her parents live smack dab in the middle between the two airports, so tried HND Saturday 3/31. I checked their website and it says "NO LANDING FEES." I checked the website Fee Estimator, which takes you to their reservation form. To use it you have to give your name, plane data, email and phone. No data, no estimate. I was there about 30 minutes and got hit with your $15 fee. They called it a "facility fee" instead, which I find deceptive. Why advertise no landing fee but no mention of the facility fee? I wrote their customer service and got the computer generated "give us 3 days and we'll get back to you." Ten days later nothing. If they truthfully put on their website there's a $15 charge unless you buy (10 or 20 gallons) fuel that would at least be the truth. Aside from the fee issue the line staff was very nice.
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From Matthew Schmitzer
on 20-Mar-2018 |
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While customer service has room for improvement, the facility is great and so is the airport. Pros: Follow Me Vans (Fantastic!), crew room, parking, and restaurant. Overall good visit.
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From Dave Wurfel
on 09-Mar-2018 |
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Before flying in saw the FBO had a crew car. Upon arriving was told if I was buying 100LL could not use the car and there was a $15 landing fee unless you bought $20 fuel. Lady was pretty blase. Alas though there is restaurant on the field upstairs the FBO and the food and service were most excellent. The fuel price was ok so bought fuel and was on my way. Wish they would put that info on their site.
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From David Lincoln
on 18-Jan-2018 |
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Landed here on 14JAN18 from a coast-to-coast M20TN flight. Excellent facilities, controllers, and services. Also, very nice restaurant overlooking the runways in the terminal. Convenient multiple self-serve pump island as well.
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From Eric Cook
on 09-Dec-2017 |
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The service at Henderson airport is always excellent. I call ahead to set up my eta and advise what services I will need and the staff always takes care of our requests. Everyone from the CSR's to the line staff needs to be commended on their excellent service.
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From Todd Miller
on 28-Nov-2017 |
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I wasted so much time debating where to land in Las Vegas, based on so many negative reviews at all of the airports. I picked Henderson in the end because Enterprise was onsite, so hopefully that would at least go well. I have been to many airports and KHND was as good as any. Follow Me van waiting on the ramp. Parking short walk to the terminal. Rental car upgraded and waiting on the ramp side of the terminal. Every employee from the ramp to the desk to Enterprise friendly and efficient. Overnight fee was pricey at $55/night, $15 refunded with fuel purchase. I guess that's the highroller surtax? Just once, I would like to see an FBO put their fee schedule on their website. Response from Karina Tarnowska, Customer Service Supervisor, Henderson Executive Airport
Mr. Miller, The Clark County Department of Aviation has recently redesigned the Henderson Executive and North Las Vegas Airport websites to include a "Fee Estimator" tool. Based on type of aircraft, duration of stay, current price of fuel, quantity of fuel, and other services requested the "Fee Estimator" automatically calculates all the fees that will be charged during your stay. We also appreciate the importance of preplanning and we encourage you to visit to our website to try out this new functionality. Best Regards
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From Mike Arnold
on 30-Oct-2017 |
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Customer service seems to be a low priority for the front desk staff at this location. Our company has traditionally used this airport for commercial operations into the LAS area, but repeatedly have dealt with rude and ambiguous (at best) desk staff. Treat me rude as flight crew is one thing, but treat my passengers poorly and I start having passengers tell me "these people don't seem to care about customer service one bit" it's time to start looking at Atlantic/McCarran for a shift to operations, and deal with the fees associated. This is not a reflection on the line staff/van drivers/fuelers, who are competent and friendly, but with the inside customer service desk staff who seem to have a general disregard and dislike for anyone that walks into the terminal that they have to speak too. I undertsand and have seen there has been some retirements/new hires, but perhaps it's time the Clark County Aviation Authority gives some "People" training to the HND desk staff.
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Came back again to pick up my family. Everything as nice as a few days ago. Ate at "The Landing". Busy but they warned us when we walked in that the kitchen was backed up. Still not a long wait. And food was good. Would come again.
Terrible experience with the line crew. Just landed and received lots of attitude that we parked in the wrong area. The gentleman told us tower tells you where to park but that was not the case. We come to Vegas 4-5 times a year but normally fly to VGT. Will be going back to VGT from now on.
While customer service has room for improvement, the facility is great and so is the airport. Pros: Follow Me Vans (Fantastic!), crew room, parking, and restaurant. Overall good visit.
Before flying in saw the FBO had a crew car. Upon arriving was told if I was buying 100LL could not use the car and there was a $15 landing fee unless you bought $20 fuel. Lady was pretty blase. Alas though there is restaurant on the field upstairs the FBO and the food and service were most excellent. The fuel price was ok so bought fuel and was on my way. Wish they would put that info on their site.
Customer service seems to be a low priority for the front desk staff at this location. Our company has traditionally used this airport for commercial operations into the LAS area, but repeatedly have dealt with rude and ambiguous (at best) desk staff. Treat me rude as flight crew is one thing, but treat my passengers poorly and I start having passengers tell me "these people don't seem to care about customer service one bit" it's time to start looking at Atlantic/McCarran for a shift to operations, and deal with the fees associated. This is not a reflection on the line staff/van drivers/fuelers, who are competent and friendly, but with the inside customer service desk staff who seem to have a general disregard and dislike for anyone that walks into the terminal that they have to speak too. I undertsand and have seen there has been some retirements/new hires, but perhaps it's time the Clark County Aviation Authority gives some "People" training to the HND desk staff.
