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From Jason Herman
on 14-Aug-2013 |
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Really poor service at our last visit. They will only allow you to use a crew car if you buy at least 250 gallons of Jet Fuel. The CSR was very unhelpful in suggesting how to get some food before our pax arrived, since the restaurant upstairs was closed. A rental car was offered for over $50/hr. We were told a cab would be a minimum of $40 to go anywhere off the airport in each direction. Unfortunately this facility is one of the worst places I have visited in terms of service.
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From Jay Baird
on 02-Jul-2013 |
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I love places where I can fly my Cherokee 140 and be treated like a jet customer. A van pulled quickly up to our plane, took our luggage and drove us to the terminal sparing us the walk in the 116º heat. Shuttle service to the Las Vegas strip as an added bonus, although it only leaves a specific times, but worth the wait.
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From Theodore Wright
on 23-May-2013 |
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I landed with my Eclipse Jet and stayed on their ramp for 2 days. Upon departure, I asked for a top off and for the line guy to pack as much fuel in as possible as I was going maximum range. They put in 90 gallons. I was informed that they would only waive my ramp/parking fees with a 100-gallon purchase and that although I topped off, 90 gallons was not enough. The woman at the desk was rude and her manager seemed a bit dopey. Upon going out to the airplane and checking my fuel level, it was clear that they did not top it off as I had asked- but filled it to the bottom of the baskets. So, I probably could have taken the 100 gallons to waive the fees. By now I was late and this was not an option. The line guys were nice, however. Next time I will use North Las Vegas. As an aviation charity, it especially hurts to be overcharged and hit with extra fees.
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From John R Fulton
on 04-May-2013 |
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Flew in on a Sunday (Bonanza), line guys were right there, tied the plane down, loaded our luggage into the van, took us to our rental and we were on our way. Stayed for 4 nights our bill was $60, no fuel. Frankly I thought it worth every cent. People are really friendly, helpful and it's easy to fly in and out of Vegas using Henderson.
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From Cindy Tait
on 16-Apr-2013 |
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This is one of my favorite places to fly in to. The staff is friendly and helpful, restaurant good, rental cars on site (Enterprise is the best), clean restrooms and nice pilot planning room. The shuttle often picks us up in the transient parking area and one night at 0230 the security guard met us at the plane and drove us to the gate. Plus, the fuel prices are reasonable.
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From Mark Harris
on 16-Apr-2013 |
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Alice is my hero! I left my suit coat upstairs in the restaurant and didn't notice it was gone till I reached the hotel. Called, and Alice ran upstairs to retrieve it then arranged to have it delivered to the hotel. Yay Alice... I've been flying in here for 7 years or so and have always found it enjoyable.
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From Al Gaines
on 09-Apr-2013 |
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Good place. Much better than North Las Vegas. Renting a car was an expensive option, but at least I didn't have to go off property to return it. I prefer the convenience of on-site car rental. The staff at the terminal was very nice and helpful. Good job, folks.
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From Paul Mitsui
on 31-Mar-2013 |
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Flew in Easter weekend to spend some time with a couple of buddies in Vegas. Was greeted off the runway with a Follow Me van and the driver guided us to a spot and helped tie down the plane. The front desk staff for the most part was helpful and courteous. Was able to square away our rental car pretty quickly at Enterprise as well. On departure, our plane was already fueled and we were able to depart quickly. The only downside is that they didn't waive the $10 overnight parking even with the fuel up. Would definitely be back.
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From Thomas Engdahl
on 08-Feb-2013 |
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I have flown into Henderson on a number of occasions, most recently for the CES show in Las Vegas. The service is great, the line folks met me at the taxiway with a "follow me truck" and brought me to a parking spot. The front desk staff was professional and quick. When I was leaving the pilot before me at the desk was a real jerk to the staff and they just handled his problem (empting his lav tank) with a smile. The Hertz rental car was ready and took no time at all to complete the paperwork. My assistant had tried to rent a car from Enterprise but they were awful to work with so we went with Hertz. The Hertz counter is next to the Enterprise counter and the entire time I was at the counter, the Enterprise lady was making rude comments about a customer who had just rented a car. Amazing...... My recommendation is rent from Hertz.
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From Wallace Brown
on 09-Jan-2013 |
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Very friendly staff, line service, front desk excellent. Only four stars because fuel was pricey, and the $10 per night tie down fee sucked.
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From Zac Armstrong
on 25-Oct-2012 |
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Line service is excellent as well as the front desk staff. Fuel is expensive and reason for the 4 star rating is that even with fuel, ramp fees were still very high and we had other charges as well. Nice having rental cars based in FBO.
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From Logan Jr
on 22-Oct-2012 |
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OUTSTANDING!!! Great folks, great service, and great prices at Henderson Exec, they really took care of us, even in an old Cessna 182.
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From Mason Bailey
on 19-Oct-2012 |
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Alice at the front desk, and the customer service manager (didn't get her name) took care of a ground transportation problem for our party of four. Their attitude toward providing a great customer experience couldn't have been better. Thank you. HND will always be my first choice when visiting Las Vegas.
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From Marty Hench
on 24-Sep-2012 |
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Got there on a Friday night. Ramp crew treated us 1st class all the way - even in an old 182! Donna at the counter was sweet and cheerful. On checkout on Sunday morning, Laura closed out my fuel and ramp fee (reasonable ramp fee too!). I got a call on Monday afternoon from Laura saying that I had been overcharged. I though that was incredibly honest and much appreciated. Saved me almost $100! Thanks HND Exec - You guys are GREAT! See ya soon!
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From Kevin Yetman
on 23-Sep-2012 |
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Meh. Not really impressed. The other pilot I was flying in with gets a substantial discount at one of the rental car companies that was listed as AT HND per the Henderson Exec website. Unfortunately, it was not in fact on site, but a couple miles away. We requested use of their crew car for 5 minutes so that I could drop my other pilot off at the rental office 2 miles away, then immediately return the crew car and have my friend pick me up when he got the rental. Seemed reasonable to me, and the FBO where I work would have been accommodating of this. Unfortunately, Henderson Executive was not. They required a 120 gallon fuel purchase for the use of their crew car (we flew in with a 172), and were not willing to budge even for a 5 minute borrow. We ended up taking a cab, which completely cancelled out the savings on the rental. Thanks for nothing Henderson. Don't list a company as on-airport if they aren't actually there, and you won't transport! Not impressed.
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From C. Peter Spies
on 22-Jul-2012 |
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We stayed overnight in our PA32 on 7/13/2012. Excellent service. Rental car waiting as promised. Would highly recommend.
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From Jeremy Davalos
on 21-Jul-2012 |
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Well, as an Angel Flight pilot, they do not offer any breaks. When calling, the lady at the desk laughed when answering the phone. I explained that I had an upcoming mission and to clarify the fee to do a passenger switch only. With a Cherokee140, I am unable to takeoff with more fuel and they still are adamant on making me pay. To further the problem, she laughed at me while saying that in fact I would pay! Maybe they should look into their customer service and how they do or do not support VPO's.
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From Mark Stratford
on 20-Jun-2012 |
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Back after a short time away. $30 for three nights to park. Requested cab on Unicom was waiting. Properly refueled. No complaints.
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From Casey Dufur
on 13-Jun-2012 |
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Great service and facilities, fees were NOT out of line at all for our King Air E90. We will definitely be back again.
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From Evan Julber
on 02-Apr-2012 |
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Great staff and service. Tip for those overnighting and needing a local hotel: the Wingate by Wyndham is close by, very clean and well maintained, and as a bonus, offers free shuttle service. Great for a RON stay.
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From Ted Louis Glenn
on 29-Mar-2012 |
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We were in town for the weekend. The follow-me van was waiting for us as we entered the ramp. The parking spots have steel cables running across the ramp with three-point tie-down chains that the van driver attached to the plane for us. They had the shuttle to the strip for us (a really nice executive-style sedan). The taxi ride back from the Palazzo was $45 plus tip during a weekday early afternoon. Overnight tiedown fee for a Cessna 182 is $10 per night with the first night waived with fuel purchase of at least 20 gallons. Overall it's definitely much cheaper than McCarran if your stay is at least two nights and you're not renting a car.
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From Bill Campbell
on 05-Mar-2012 |
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Clean, Staff was knowledgeable and courteous. Prices the highest I have ever experienced. $1200.00 for 180 gals 100LL and three nights on the Ramp. WOW! Kind of takes the pleasure out of flying your own plane. Same amount of fuel in Altus, OK $635.00. We all know the airports pay the same amount for fuel. Why do they have to charge so much at HND? Response from Dennis Anderson, Airport Manager, Henderson Executive Airport
Thank you for your comments. We believe that based on a survey of representative general aviation airports our aircraft fuel and service fees are at or below market rate in comparison with others across the country. Per AirNav, 100LL on March 5, 2011 at Altus was $5.25 or $977.03 for 186.1 gallons. The Henderson Executive Airport price of $5.96 results in $1109.16 for 186.1 gallons or a difference of $132.13. Fuel prices differ between wholesale vendors due to the regional area of service, state and local taxes, and transport fees. We hope this helps explain the charges and that you will continue to use our airport.
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From Peter Edwards
on 01-Mar-2012 |
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Really great staff and a good facility but $40/night ramp fee for a duke!!! Get real please!!
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From Bob Bassett
on 10-Feb-2012 |
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They waived the high landing fee with 15 gal fuel. And fuel only $5.57 gal. FREE shuttle to our hotel on the strip, last shuttle leaves at 4 pm. Call to put your name on reservations for shuttle because they can fill up quick. Only problem with everything, besides the casinos taking your $$$$$$$, there is no shuttle and we had to take a cab, about $60.00. Have a good trip.
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From Joe Champagne
on 12-Jan-2012 |
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Flying to HND and parking with a King Air 90 will cost my employer $40/nite. They now charge by the "footprint". New term in this industry. I'm thinking I will fly to McCarran. For just a "measly" extra couple of hundred bucks I don't have to ride in a smelly taxi. After all, HND's way of thinking "it's just a couple hundred bucks out of the guys pocket. Lookout HND. For a couple hundred bucks it might be worth the visit to a different FBO next to the strip.
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From Paul Fox
on 31-Dec-2011 |
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I have been flying into HND as my preferred Vegas airport destination for years and was shocked to read AJ's negative experience and surprisingly high prices paid. I've always found the service to be exceptional, friendly, and (yes, even with the recent overnight single-engine parking fee increase to $10/night) still very reasonable. So when visiting Henderson over Christmas Day, I asked the customer service staff at the front desk about the negative comment I read. They explained that this involved a Pilatus (not your normal-sized single). The larger planes are usually parked with the bizjets in a more spacious area closer to the terminal building. While AJ may have paid more than what I did arriving in a Mooney, HND assures me their parking and ramp fees haven't changed. Please don't let this one negative opinion change your impression of the excellent customer service from Donna, Scott, Sheila, Alice and all the line folks working day and night to provide us service there.
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From AJ And Carole
on 14-Dec-2011 |
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WOW... Surprise, Surprise. We recently went to Las Vegas for a 4 day R&R and upon returning to Henderson we were presented with a $160.00 tie-down fee. The airport manager has decided to charge tiedown fees by "foot-print" (wing span X length). Based on that, even though we all use the same back-to-back tiedown space, some singles will pay the $40.00/night fee and some twins will pay the $10.00/night fee.
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From Earl Kessler
on 09-Dec-2011 |
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Nice folks but be warned, they just boosted their ramp fees. We used to pay $10 for overnight and just got hit with a $50 charge for the same.
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From Dan Levin
on 02-Dec-2011 |
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This is a wonderful public facility. Clean, bright terminal with all the facilities you could ever want. Plenty of transient parking, and easy access to reasonably priced fuel (SS or full). Just be careful on the approach to runways 35 - there is a nasty ridge that intersects the normal glideslope (already 4+ degrees) about 3 miles out ;-)
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From Dave Biddle
on 01-Dec-2011 |
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Good Service November 19. Met us and helped tie down and drove to terminal. Charges waived since we bought more then 20 gallons at Self Serve Pumps.
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From Trevor Roe
on 28-Nov-2011 |
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Arrived on Thanksgiving weekend for a day trip to Vegas. Could not have been easier to get in and out of KHND thanks to the FBO. We were tied down and shuttled inside the terminal within two minutes of parking. Inside, the rental car was waiting for us and it took only a minute to request fuel. Purchased 19 gallons for $5.53 full service (30 cents off for self service), and they waived the ramp fee. Will definitely use again.
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From Mike Truffer
on 11-Nov-2011 |
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The county-run FBO at Henderson might be the best FBO I've ever patronized, all things considered. Its employees treat even recip drivers like myself well. They're cheerful, cooperative and competent. Bearable fuel prices. Excellent facilities. No one was more surprised than I.
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From Jason Talley
on 09-Nov-2011 |
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Was in for a Saturday night stay and they were great. Had the plane filled up when I came back and were pleasant to deal with. Nice location that allows you to stay away from the mess that is LAS. I will be back.
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From Richard Craig
on 22-Oct-2011 |
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Landed late from Phoenix and was treated well. No crew car and be warned the taxi service is pricy, but hey you are in Vegas right? The lady at the desk was very helpful and even offered us some delicious cookies. We went to the M casino and had probably the best burger I've eaten in a while. When we returned the after hours security let us in and was great to talk with. We used the convenient self service fuel and headed back to Phoenix.
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From Paul Fox
on 17-Oct-2011 |
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HND is always my preferred Vegas destination. The terminal facility and all the staff are totally GA friendly, whether arriving in large airplane or small. Scott, Donna and Alice at the dispatch desk are now like old friends with each visit. It had to happen though... Parking a single-engine recently went up to $10/night. But that's still not too bad for parking an aircraft in a secure zone on the tarmac under the night flood lighting and 24-hr security. The self-serve fuel pump is a breeze, can service 2 aircraft at a time, is EZ-in and EZ-out, and even has water and compressed air for a tire check. There is complimentary hot coffee and iced tea in the lobby, and two car rental companies to choose from 7 days a week. Don't expect a "crew car", as others have requested, unless you arrive in a thirsty jet and spending at least $1, 000 on fuel. You can either eat in the terminal upstairs in the restaurant, or for just a few bucks get a taxi to a local eatery. You'll love the folks here!
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From Michael Larch
on 14-Oct-2011 |
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I was there for 5 days. They lead you in with a follow me van but won't give you a ride to the FBO. I needed help to push my aircraft because I put it in the hangar there, 5 guys sitting there telling me that they weren’t comfortable helping me pushing it, so I did it by myself. Restaurant girl’s very nice and good food
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From Jack Moses
on 22-Aug-2011 |
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First class FBO. Met plane, directed us to tie down, painless Hertz rental, fueled on time and correct amount, transfers to/from ramp, easy checkout at FBO, clean and well equipped facility. Friendly and professional. Easy access to the strip. Will come back.
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From Marco Barron
on 13-Aug-2011 |
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Building simulated IFR time a pilot friend and I flew in on a Cessna 150 on 6/27/11 from KPOC. We parked and walked to the front desk where we asked if a crew car is available with fuel purchase since we had flown for 2 1/2 hours and were hungry. The lady who helped us said there was a car if we purchased 150 gallons!! I laughed and informed her we had flown in on a 150 and she said she would reduce the required amount to 125 gallons. Obviously with comments like that this facility caters to the big boys and I didn't feel very welcomed. She ended up getting us a cab to a local casino to get food. We filled up our fuel tank at the facility anyway, but on a high note the lady did hand us a bottle of water on our way out.
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From Roger Whittier
on 01-Aug-2011 |
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Flew in for a 5 minute turn around to pick up someone. A loud guy shouted I needed to pay my ramp fee (with tonal inflection that was poor). I asked if that was true since I hadn't stayed overnight, it was the first time I had experienced that anywhere. When I commented that was a first, he was defensive and said it had been that way for years. I don't mind paying fees, but smile and remain professional when you stick it to me. It's not the fee that bothered me, it was the attitude. HND is headed downhill.
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From Ray Meyer
on 04-Jul-2011 |
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Arrived on June 29th about 6pm. was parked and chocked right away. Scotty at the desk was most helpful in arranging ground transportation for everyone. Returned on the 4th and requested fuel, which was done promptly at a reasonable price. I have always gone to VGT, I don't really know why but HND is my preferred stop in Vegas now. Thanks Scott & Donna
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From Ted Louis Glenn
on 03-Jul-2011 |
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We were here a little over a week ago. Arrived late and was met by the security guard who was very professional. He opened the terminal to allow us to use the restrooms. If you're renting a car from Hertz with Gold Service and you're arriving after 6pm (Hertz counter closes) then you can call the Hertz desk directly and arrange to have the keys left with the FBO. If you're arriving after 10pm (FBO counter closes) then you can arrange with the FBO to have the keys left with the security guard.
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From Keith Dorken
on 02-Jul-2011 |
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Arrived and was directed to tiedown immediately. Lineman was moving our luggage faster than I could find it! Great service and wonderful experience on our two week trip around the USA interior.
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From Francisco Leyva
on 28-Jun-2011 |
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Was there on Jun 23rd, the follow me car was not ready for us, but upon querying the Unicom, they directed us to a parking spot and the van got to us as we were getting off the plane. It was 5pm and very hot, so the girls jumped in the AC van while we unloaded the plane and drank some cold water provided by the van driver. The terminal staff was happy and helpful, we put in an order for gas and sat down to wait for our ride. We enjoyed coffee and ice tea (complementary) while we waited and admired the terminal. It was $9/night for C182. ON our departure day, the payments were fast and we took a cart with our luggage to the plane. Once the plane was loaded the girls meet us at the plane and it was good by Vegas. Awesome trip and we want to be back soon. Thank you to all the staff!
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From David Russell, N100UW
on 23-Jun-2011 |
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Absolutely one of the best FBO's I've ever been to. Facilities are wonderful, "follow me" always there, line personnel are great and make unloading and loading a non event. Julie and Alice at the desk get me in and out fast and are there to help with any problems that I may have.
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From Douglas Arndt
on 19-Jun-2011 |
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Drove to Las Vegas non-stop 30 hours (1900 miles) from Wisconsin to work on a Warrior that needed repair. Great friendly people. 'Scotty' the lineman was EXTREMELY helpful and by the end of the week is considered a true friend. He helped us get into an air-conditioned hangar the night before the winds were forecast to be blowing at 20-30 with gusts to 40 the next day. It allowed us to finish the job and not have to chase parts blowing around the airport. It is great to see someone that truly loves his job. Thanks! Again! Scotty
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From William H. Thomas
on 27-May-2011 |
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JUst stopped by for self serve fuel. Very modern facility, great on site restaurants and line service offered me tow bottles of cold water I have used North Las Vegas and will definitely use Henderson again. It is easier to fly in and out but Las approach controllers seem to be confused on how to handle you into this airport. Same at VGT... Very busy airspace.
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From Tom Prosceno
on 22-Apr-2011 |
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Arrived on a Friday @ 6:00 p.M had read reviews and made car reservation ahead of time with Hertz. After leaving Denver I had 40-55 kts headwinds. This delayed my arrival @ HND. I text my wife from the plane and she called Hertz to inform them that I was landing at 6:07 pm. Hertz closes at 6:00 pm. The Hertz agent said she would wait a little. I arrived at the counter @ 6:15 pm. The agent was gone. Pretty poor that we let her know I was coming and she couldn't even wait 8 extra minutes. The Enterprise people were excellent. Of course they were busy and only had a big car left. I had to take what I could get. It cost me an extra $72 for a 2 day rental, but I was stuck there. Front desk is average service. More business like than friendly. Left on Sunday. Airport was busy. Front desk again was just business like. Wasn't looking for anything special @ HND. Just an average very busy reliever airport. Fly through the Rockies, most people are friendly and appreciate your business.
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From Randy Eary
on 19-Apr-2011 |
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This is one of the nicest GA airports I have had the pleasure of landing at. Great view of downtown LV as you approach from the south. Staff offered a ride to our plane to assist my slow footed guests. Overnight fee is $9 even with full service fuel purchase. Service and attention were excellent, lunch in the restaurant was also excellent. Seems like fuel and fees are now consistent between KHND and KVGT. Will definitely use again.
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From Lisa Walker
on 13-Apr-2011 |
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I had a forced landing at Jean airport. I had to leave the plane there for repairs by a mechanic based at HND for 2 weeks. After I picked up the plane when it was finally fixed, I got a bill in the mail from Henderson Executive Airport for $9/day for parking at Jean! Outrageous, no posted signs about fees anywhere. No fence around the airport at all, this was highway robbery on top of the $2400 I had to pay to get one mag replaced.
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From Randell Clark
on 12-Apr-2011 |
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Another trip to Vegas, another nice experience with the folks at Henderson Exec. Picked us up at the plane, tied us down, fuel was prompt when requested.
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From Randell Clark
on 21-Mar-2011 |
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Good service again. Plenty of help securing the aircraft, ride to the terminal, called our cab. Will keep coming back.
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From Brandon Abrego
on 12-Feb-2011 |
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I have flown into Henderson Executive a few times in a C-172 and every time has been absolutely wonderful. The staff is very helpful and prompt. Just recently flew into HND afterhours and when I landed a security car pulled up to the plane. I first thought I had done something wrong, but as Jeff the guard came out, he was very nice and offered to help me push the plane back. Jeff then offered to give us a ride to the terminal and grab our bags. At this time the terminal is closed and locked but we were still able to get in and use the amenities. Jeff offered us water and fresh donuts. We had mentioned to him that our ride was still an hour away and he made us feel very comfortable and told us that we can stay there as long as we would like, so we watched TV in the pilot's lounge. Although I have never been to LAS, when comparing the prices of fuel and overnight fees, HND is the place to go. Overnight fee is $7 compared to $20, and fuel is $5.38 compared to $7.91.
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From Richard Weiner
on 01-Jan-2011 |
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Stopped in a few weeks ago. The usual good service and friendly staff. Shuttle to town still only one way, three times a day. Cabs run about $40 to get back. Reasonable ramp fees. Overall a great alternative to McCarran and North Las Vegas. I will continue to use KHND as I have for the past several years.
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