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From Joe Champagne
on 12-Jan-2012 |
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Flying to HND and parking with a King Air 90 will cost my employer $40/nite. They now charge by the "footprint". New term in this industry. I'm thinking I will fly to McCarran. For just a "measly" extra couple of hundred bucks I don't have to ride in a smelly taxi. After all, HND's way of thinking "it's just a couple hundred bucks out of the guys pocket. Lookout HND. For a couple hundred bucks it might be worth the visit to a different FBO next to the strip.
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From Paul Fox
on 31-Dec-2011 |
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I have been flying into HND as my preferred Vegas airport destination for years and was shocked to read AJ's negative experience and surprisingly high prices paid. I've always found the service to be exceptional, friendly, and (yes, even with the recent overnight single-engine parking fee increase to $10/night) still very reasonable. So when visiting Henderson over Christmas Day, I asked the customer service staff at the front desk about the negative comment I read. They explained that this involved a Pilatus (not your normal-sized single). The larger planes are usually parked with the bizjets in a more spacious area closer to the terminal building. While AJ may have paid more than what I did arriving in a Mooney, HND assures me their parking and ramp fees haven't changed. Please don't let this one negative opinion change your impression of the excellent customer service from Donna, Scott, Sheila, Alice and all the line folks working day and night to provide us service there.
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From AJ And Carole
on 14-Dec-2011 |
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WOW... Surprise, Surprise. We recently went to Las Vegas for a 4 day R&R and upon returning to Henderson we were presented with a $160.00 tie-down fee. The airport manager has decided to charge tiedown fees by "foot-print" (wing span X length). Based on that, even though we all use the same back-to-back tiedown space, some singles will pay the $40.00/night fee and some twins will pay the $10.00/night fee.
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From Earl Kessler
on 09-Dec-2011 |
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Nice folks but be warned, they just boosted their ramp fees. We used to pay $10 for overnight and just got hit with a $50 charge for the same.
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From Dan Levin
on 02-Dec-2011 |
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This is a wonderful public facility. Clean, bright terminal with all the facilities you could ever want. Plenty of transient parking, and easy access to reasonably priced fuel (SS or full). Just be careful on the approach to runways 35 - there is a nasty ridge that intersects the normal glideslope (already 4+ degrees) about 3 miles out ;-)
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From Dave Biddle
on 01-Dec-2011 |
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Good Service November 19. Met us and helped tie down and drove to terminal. Charges waived since we bought more then 20 gallons at Self Serve Pumps.
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From Trevor Roe
on 28-Nov-2011 |
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Arrived on Thanksgiving weekend for a day trip to Vegas. Could not have been easier to get in and out of KHND thanks to the FBO. We were tied down and shuttled inside the terminal within two minutes of parking. Inside, the rental car was waiting for us and it took only a minute to request fuel. Purchased 19 gallons for $5.53 full service (30 cents off for self service), and they waived the ramp fee. Will definitely use again.
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From Mike Truffer
on 11-Nov-2011 |
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The county-run FBO at Henderson might be the best FBO I've ever patronized, all things considered. Its employees treat even recip drivers like myself well. They're cheerful, cooperative and competent. Bearable fuel prices. Excellent facilities. No one was more surprised than I.
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From Jason Talley
on 09-Nov-2011 |
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Was in for a Saturday night stay and they were great. Had the plane filled up when I came back and were pleasant to deal with. Nice location that allows you to stay away from the mess that is LAS. I will be back.
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From Richard Craig
on 22-Oct-2011 |
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Landed late from Phoenix and was treated well. No crew car and be warned the taxi service is pricy, but hey you are in Vegas right? The lady at the desk was very helpful and even offered us some delicious cookies. We went to the M casino and had probably the best burger I've eaten in a while. When we returned the after hours security let us in and was great to talk with. We used the convenient self service fuel and headed back to Phoenix.
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From Paul Fox
on 17-Oct-2011 |
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HND is always my preferred Vegas destination. The terminal facility and all the staff are totally GA friendly, whether arriving in large airplane or small. Scott, Donna and Alice at the dispatch desk are now like old friends with each visit. It had to happen though... Parking a single-engine recently went up to $10/night. But that's still not too bad for parking an aircraft in a secure zone on the tarmac under the night flood lighting and 24-hr security. The self-serve fuel pump is a breeze, can service 2 aircraft at a time, is EZ-in and EZ-out, and even has water and compressed air for a tire check. There is complimentary hot coffee and iced tea in the lobby, and two car rental companies to choose from 7 days a week. Don't expect a "crew car", as others have requested, unless you arrive in a thirsty jet and spending at least $1, 000 on fuel. You can either eat in the terminal upstairs in the restaurant, or for just a few bucks get a taxi to a local eatery. You'll love the folks here!
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From Michael Larch
on 14-Oct-2011 |
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I was there for 5 days. They lead you in with a follow me van but won't give you a ride to the FBO. I needed help to push my aircraft because I put it in the hangar there, 5 guys sitting there telling me that they weren’t comfortable helping me pushing it, so I did it by myself. Restaurant girl’s very nice and good food
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From Jack Moses
on 22-Aug-2011 |
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First class FBO. Met plane, directed us to tie down, painless Hertz rental, fueled on time and correct amount, transfers to/from ramp, easy checkout at FBO, clean and well equipped facility. Friendly and professional. Easy access to the strip. Will come back.
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From Marco Barron
on 13-Aug-2011 |
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Building simulated IFR time a pilot friend and I flew in on a Cessna 150 on 6/27/11 from KPOC. We parked and walked to the front desk where we asked if a crew car is available with fuel purchase since we had flown for 2 1/2 hours and were hungry. The lady who helped us said there was a car if we purchased 150 gallons!! I laughed and informed her we had flown in on a 150 and she said she would reduce the required amount to 125 gallons. Obviously with comments like that this facility caters to the big boys and I didn't feel very welcomed. She ended up getting us a cab to a local casino to get food. We filled up our fuel tank at the facility anyway, but on a high note the lady did hand us a bottle of water on our way out.
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From Roger Whittier
on 01-Aug-2011 |
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Flew in for a 5 minute turn around to pick up someone. A loud guy shouted I needed to pay my ramp fee (with tonal inflection that was poor). I asked if that was true since I hadn't stayed overnight, it was the first time I had experienced that anywhere. When I commented that was a first, he was defensive and said it had been that way for years. I don't mind paying fees, but smile and remain professional when you stick it to me. It's not the fee that bothered me, it was the attitude. HND is headed downhill.
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From Ray Meyer
on 04-Jul-2011 |
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Arrived on June 29th about 6pm. was parked and chocked right away. Scotty at the desk was most helpful in arranging ground transportation for everyone. Returned on the 4th and requested fuel, which was done promptly at a reasonable price. I have always gone to VGT, I don't really know why but HND is my preferred stop in Vegas now. Thanks Scott & Donna
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From Ted Louis Glenn
on 03-Jul-2011 |
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We were here a little over a week ago. Arrived late and was met by the security guard who was very professional. He opened the terminal to allow us to use the restrooms. If you're renting a car from Hertz with Gold Service and you're arriving after 6pm (Hertz counter closes) then you can call the Hertz desk directly and arrange to have the keys left with the FBO. If you're arriving after 10pm (FBO counter closes) then you can arrange with the FBO to have the keys left with the security guard.
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From Keith Dorken
on 02-Jul-2011 |
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Arrived and was directed to tiedown immediately. Lineman was moving our luggage faster than I could find it! Great service and wonderful experience on our two week trip around the USA interior.
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From Francisco Leyva
on 28-Jun-2011 |
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Was there on Jun 23rd, the follow me car was not ready for us, but upon querying the Unicom, they directed us to a parking spot and the van got to us as we were getting off the plane. It was 5pm and very hot, so the girls jumped in the AC van while we unloaded the plane and drank some cold water provided by the van driver. The terminal staff was happy and helpful, we put in an order for gas and sat down to wait for our ride. We enjoyed coffee and ice tea (complementary) while we waited and admired the terminal. It was $9/night for C182. ON our departure day, the payments were fast and we took a cart with our luggage to the plane. Once the plane was loaded the girls meet us at the plane and it was good by Vegas. Awesome trip and we want to be back soon. Thank you to all the staff!
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From David Russell, N100UW
on 23-Jun-2011 |
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Absolutely one of the best FBO's I've ever been to. Facilities are wonderful, "follow me" always there, line personnel are great and make unloading and loading a non event. Julie and Alice at the desk get me in and out fast and are there to help with any problems that I may have.
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From Douglas Arndt
on 19-Jun-2011 |
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Drove to Las Vegas non-stop 30 hours (1900 miles) from Wisconsin to work on a Warrior that needed repair. Great friendly people. 'Scotty' the lineman was EXTREMELY helpful and by the end of the week is considered a true friend. He helped us get into an air-conditioned hangar the night before the winds were forecast to be blowing at 20-30 with gusts to 40 the next day. It allowed us to finish the job and not have to chase parts blowing around the airport. It is great to see someone that truly loves his job. Thanks! Again! Scotty
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From William H. Thomas
on 27-May-2011 |
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JUst stopped by for self serve fuel. Very modern facility, great on site restaurants and line service offered me tow bottles of cold water I have used North Las Vegas and will definitely use Henderson again. It is easier to fly in and out but Las approach controllers seem to be confused on how to handle you into this airport. Same at VGT... Very busy airspace.
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From Tom Prosceno
on 22-Apr-2011 |
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Arrived on a Friday @ 6:00 p.M had read reviews and made car reservation ahead of time with Hertz. After leaving Denver I had 40-55 kts headwinds. This delayed my arrival @ HND. I text my wife from the plane and she called Hertz to inform them that I was landing at 6:07 pm. Hertz closes at 6:00 pm. The Hertz agent said she would wait a little. I arrived at the counter @ 6:15 pm. The agent was gone. Pretty poor that we let her know I was coming and she couldn't even wait 8 extra minutes. The Enterprise people were excellent. Of course they were busy and only had a big car left. I had to take what I could get. It cost me an extra $72 for a 2 day rental, but I was stuck there. Front desk is average service. More business like than friendly. Left on Sunday. Airport was busy. Front desk again was just business like. Wasn't looking for anything special @ HND. Just an average very busy reliever airport. Fly through the Rockies, most people are friendly and appreciate your business.
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From Randy Eary
on 19-Apr-2011 |
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This is one of the nicest GA airports I have had the pleasure of landing at. Great view of downtown LV as you approach from the south. Staff offered a ride to our plane to assist my slow footed guests. Overnight fee is $9 even with full service fuel purchase. Service and attention were excellent, lunch in the restaurant was also excellent. Seems like fuel and fees are now consistent between KHND and KVGT. Will definitely use again.
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From Lisa Walker
on 13-Apr-2011 |
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I had a forced landing at Jean airport. I had to leave the plane there for repairs by a mechanic based at HND for 2 weeks. After I picked up the plane when it was finally fixed, I got a bill in the mail from Henderson Executive Airport for $9/day for parking at Jean! Outrageous, no posted signs about fees anywhere. No fence around the airport at all, this was highway robbery on top of the $2400 I had to pay to get one mag replaced.
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From Randell Clark
on 12-Apr-2011 |
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Another trip to Vegas, another nice experience with the folks at Henderson Exec. Picked us up at the plane, tied us down, fuel was prompt when requested.
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From Randell Clark
on 21-Mar-2011 |
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Good service again. Plenty of help securing the aircraft, ride to the terminal, called our cab. Will keep coming back.
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From Brandon Abrego
on 12-Feb-2011 |
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I have flown into Henderson Executive a few times in a C-172 and every time has been absolutely wonderful. The staff is very helpful and prompt. Just recently flew into HND afterhours and when I landed a security car pulled up to the plane. I first thought I had done something wrong, but as Jeff the guard came out, he was very nice and offered to help me push the plane back. Jeff then offered to give us a ride to the terminal and grab our bags. At this time the terminal is closed and locked but we were still able to get in and use the amenities. Jeff offered us water and fresh donuts. We had mentioned to him that our ride was still an hour away and he made us feel very comfortable and told us that we can stay there as long as we would like, so we watched TV in the pilot's lounge. Although I have never been to LAS, when comparing the prices of fuel and overnight fees, HND is the place to go. Overnight fee is $7 compared to $20, and fuel is $5.38 compared to $7.91.
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From Richard Weiner
on 01-Jan-2011 |
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Stopped in a few weeks ago. The usual good service and friendly staff. Shuttle to town still only one way, three times a day. Cabs run about $40 to get back. Reasonable ramp fees. Overall a great alternative to McCarran and North Las Vegas. I will continue to use KHND as I have for the past several years.
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From Philip Greenspun
on 15-Oct-2010 |
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Two guys came out and swarmed over us with service: rental car, baggage handling, taxi called, windshield washed. Nice terminal as well and plentiful iced tea.
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From Eric Owens
on 08-Oct-2010 |
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Flew in this evening (10/8/10) in a Cessna 210 to drop some passengers off. I called ahead and spoke with Donna, who was VERY friendly and polite. Called UNICOM 10 minutes out with a last minute taxicab request, and upon arrival the line guys were ready with the luggage cart and taxi was standing by. Excellent service by everyone! I'll definitely return!
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From David Williams
on 27-Sep-2010 |
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All great people. Staff meets you at tie down and help secure the aircraft. Ride available to terminal. Not far so we chose to walk, get the blood going in our legs. Great restaurant in the terminal on the second floor. We will be back! Thanks!
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From Kevin Apel
on 23-Sep-2010 |
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The service was great. $7 per night tiedown fee w/ a free shuttle into town. Note, you must call in advance to reserve the shuttle into town. This is a great alternative to McCarran. Easy in and out. Thanks Henderson Executive.
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From Dan Firestone
on 23-Aug-2010 |
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Flew in the previous weekend after hours, great service and no delays! Thanks Scott! Had a cab waiting as soon as we reached the terminal.
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From Robert Fulton
on 21-Jul-2010 |
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I come into Henderson often for business. The staff has always been kind. However the other day the service I received from one individual was exemplary. I had forgotten to give a fuel order to the desk. When I went to check out Big Scott behind the counter asked why I hadn't put in a fuel order. It hit me. He got a line tech on the situation right away, gave us a cool drink of water and had us driven out to the plane. I wasn't 5 minutes late. I was blown away by the service. They get a lot of planes daily at Henderson, and Scott not only remembered me, he knew the plane and what I needed. Thank you Scott and to the line techs at HND. I am a customer for life!!!!!
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From Jason Beall
on 10-Jul-2010 |
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Very good service and helpful staff.
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From Bill Laningham
on 01-Jul-2010 |
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Arrived at 6:30 PM on June 23rd. No shuttle from parking to terminal and the attendant at the terminal desk made a point of interrupting my reunion with the grand daughter to insist on payment of "landing fees". No ride back to the plane offered. Guess you gotta arrive in a jet to get any service here.
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From Jerzy Orkiszewski
on 01-Jun-2010 |
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We flew in on Saturday before Memorial Day and kept the plane for two days. We got great service: help with tie-down and a ride from our 182 to the terminal. On Monday the plane waited for us fully fueled and the oxygen bottle was full as promised. All this for a $7 per night and a $25 for oxygen. Friendly staff, great facility. KHND just become my favorite airport in LV. Thanks!
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From Randell Clark
on 01-Jun-2010 |
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Very nice facilities and staff. However, flight planning computers were a disaster and practically worthless.
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From Jorge Morante
on 30-May-2010 |
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Flew in on Saturday May 29th. At 6:15 PM to watch a concert in Las Vegas. We flew out the same night at 5:30 AM (or morning basically). This has been the BEST FBO customer service we could of obtained. When we landed we got picked up from the plane by the van and lineman helped us carry our luggage and tie plane down. Inside at the lobby, the nicest lady in the FBO world, helped us. Since our departure back home was in middle of the night, the security guard waited for us at our scheduled arrival time at the terminal. He had prepared coffee for us and turned on all the lights to the rooms we needed for flight planning and to change. I have got to say the services here on the ground went way beyond my expectations. Sadly, I can not say the same for the controllers. In the evening when we landed they sounded as If my small 172 was a bother to welcome even though I was the second of only 2 planes coming in. In the AM for our departure an even WORSE attitude.
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From Robert M. Cottell Jr.
on 23-May-2010 |
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Beautiful terminal, but the worst service I have found. Line requests are carried out slowly if at all. If you need a GPU or fuel asap you are SOL... 30-60min wait times are common when they are NOT busy. In the past 2 years of using this FBO about twice a month they haven't been able to provide acceptable service even ONCE. Unfortunately there are no other options on field. IF you have a choice, exercise it. If you have no timetable to keep, enjoy your wait.
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From Anthony Tasca
on 20-May-2010 |
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Absolutely the worst service today. I called in 20 mins before arriving and asked for coffee, ice & newspapers. I took my coffee pot in since the line guy was too lazy to & was given my newspapers.. After waiting 40 mins after arriving I had to get my own ice and get my coffee pot. After being inside dealing with the poor service that I paid for, my passengers had been let through the gate and were unloading their luggage without the assistance of any line service techs. I called their General Manger Dennis Anderson right away just to have a lame excuse that they were busy is why I didn't get helped. I'm sorry but it was slow and it's still not an excuse when you have people behind the desk that could have come out to the plane. If this weren’t a charter, I wouldn't be here. I would rather pay more $$ at LAS at Atlantic because I would never have waited this long for any service there. Good thing I didn't need fuel, who knows how long I would have waited.
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From J J Anderson
on 16-May-2010 |
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Nice facility! Landed after hours and the security guard helped me unload and tie the aircraft down. Helpful and pleasant. Self Service Fuel Island worked great!
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From Ed Casey
on 27-Apr-2010 |
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I just returned from KHND. The service was excellent, however, I rented a car from Hertz. When I returned it at 7:30am, there was no one at the Hertz counter so I left the keys with the airport counter. I had just filled the car with gas before I turned it in. I just received an email receipt from Hertz with a charge of $24.99 for gas. I will never rent another Hertz car and recommend that others use another car rental.
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From Matt Melendrez
on 02-Apr-2010 |
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I flew in for a three night stay last weekend and service was great. The line guy was friendly and helpful and the folks at the counter were friendly as well. When I was ready to depart the plane had been fueled as requested and everything was in order. I will definitely return.
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From Jonathan Walter
on 15-Mar-2010 |
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Busy little place! Great stop for GA through Private Charter. Fuel is competitive, service is outstanding! Line guys are Pros! Certainly takes some of the pressure off flying into such a 'Big' place. Hope to return soon!
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From Jim Blotsky
on 24-Feb-2010 |
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Great service as always when we haul people to Vegas. Desk and line people have ready smiles and helpful hands for big and small iron.
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From Mark Peters
on 08-Feb-2010 |
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What a snap. Land, self-serve fuel, park, eat, FBO calls cab and you’re at the strip.
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From Forrest Holly
on 11-Jan-2010 |
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I can only echo the other positive reviews. I'll just add that yes, the shuttle is now pre-scheduled at something like 10 and 1, call ahead to see. We missed it so took a cab, but it was only $35 downtown and a very nice cab and driver. The restaurant upstairs was just perfect for a quick lunch before leaving. Very friendly airport and FBO. And $5 a night for a SEL seems too good to be true.
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From Frank Frauenhoff
on 18-Dec-2009 |
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When spending $500 on fuel, it would be nice if the county would waive the $7 parking fee for the day. If they're that short on money, raise the gas price a penny a gallon. Exceptional service from all the personnel.
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From Daniel Lubell
on 28-Nov-2009 |
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Flew into HND for the second time in a year. Service was again great. Follow Me van must keep on the radio, as he was ready in the ramp area as I was just getting off the active. Line man had plane tied down (securely and carefully) and bags in the van before I was out of the cockpit. He then rushed us to the van that was waiting to get us into the city. Make sure you call ahead (I called 2 hours ahead) that you are coming. The desk staff was also great, on arrival and departure. Plan a cab on your return to HND or lose enough money for your hotel to give you a limo ride. This airport is friendly, no matter the size of your plane, though the fueler did call her "the *little* Cherokee" (;>)
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From Michael Miya
on 22-Nov-2009 |
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Flew in Nov. 15th for a quick lunch. Busy airport, watch out for terrain on base entry. Easy to park even without follow me van. Shuttle to the Strip needs to be reserved ahead of time and you will need a taxi to return. Food is good and priced fair. Fuel is also very fair. Returning next week.
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From Rick Michaelson
on 09-Nov-2009 |
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Henderson Exec gave us great service. We flew in for a Bette Midler concert. The complementary limo service to Caesars Palace was waiting at the terminal when we arrived. The 'Follow Me' driver helped tie down my DA-40 then loaded our luggage and drove us to the terminal. Our only other expense was a cab ride back to the airport the next day. Nice. I had heard they discouraged piston SEL aircraft but that was certainly NOT the case.
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From Jeff Manley
on 08-Nov-2009 |
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Have landed at HND I think 3 times before in the last 3 years and found the service the last couple of years very good, with my last stop last week not as good. Got there about 7:30AM in my Arrow and walked to the main terminal. Inside was advised the shuttle schedule has changed to just 3 times per day. I'd get a rental next time or go to McCarran as the cab service is $100 round trip HND/strip/HND. Returned about 4:30 was also charged a $5.00 parking fee even with an $80 plus off the truck fuel purchase, I should have questioned the parking fee, but found it to be of little consequence after the $100 cab fees. I don't find it to be as good as it used to be when the convenient shuttle service ran, if I wouldn't have been traveling alone I also would not have minded as much. Could have flown myself or commercial into McCarran for less $$, for me it's not as good of an option as it was.
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From Tyler Griffin
on 05-Oct-2009 |
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Another vote for KHND. Landed around 8PM "follow me" van was there right at the apron with no delay. Lineman tied down the plane and unloaded bags into the van before I finished folding charts. Everyone was extremely friendly all around---even opened up the upstairs bar for me while I waited for a friend to pick me up. Departure was the same deal: plane already fueled; ride out; bags loaded on; and airplane untied. Parking basically free ($5/night) plus no fees (at least there weren't any with my fuel purchase). Extremely well run, and excellent facilities (terminal, briefing room, etc.) Efficient ATCT and long, well-maintained parallel runways. Only disadvantage is that the surrounding terrain makes for circling-only approach minima, so LAS might be the only alternative if the weather really moves in.
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From Michael Katz
on 01-Oct-2009 |
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I cannot say enough good things about this airport and the people that run its operations. From the moment we arrived they were courteous, helpful, and friendly. Even the local Hertz rental car dispatcher, Keith, helped us out and saved us money. The facility is very nice. They run an FBO the way that pilots like to see an FBO run and they help make the general aviation flying a special experience.
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From Brent Marinan
on 22-Sep-2009 |
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Flown my Mooney in there many times and am always impressed by their over-the-top service. In my experience, it is one of the top FBO's in the country. A van always pulls up to help with bags and takes you back to the terminal. Will be in again this weekend and always look forward to it. Top-notch and friendly! Thanks guys!!
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From G August
on 17-Sep-2009 |
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Arrived at Henderson in our C182 and was greated by a very friendly van driver who helped us push the plane back to a tie-down, loaded up our bags and drove us to the terminal. Enterprise has a desk inside with our car ready to go. Super friendly staff, 100LL $4.50, overnight parking $5.00 and a "terminal area" fee of $5.25. On departure, a friendly van driver took our bags to the plane. Good job, Henderson!
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From Inger Fahmi
on 25-Aug-2009 |
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Excellent, friendly service from the folks at Henderson Airport. Upon arrival in our Turbo Arrow we were promptly greeted by a gentleman who loaded our luggage into the airport van, drove us to the terminal, and was quite helpful. Our fuel order was filled promptly. Tiedown was just $5/ night for a piston single. We rented a Hertz car, although a sign indicates that the free shuttle does indeed operate three times per day to the Strip. Reservations are required at least one hour in advance. The new exec. Terminal building is sparkling-clean and spacious. Excellent flight-planning area, and there's a restaurant upstairs. What more could a GA pilot want?
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From Tony Calvillo
on 11-Aug-2009 |
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First Class FBO, first time in here as I have always flown into KLAS or North Vegas. Next time I have to fly to LAS I will fly here. Crew car was available for a quick bite at the strip. Next time will try the restaurant upstairs.
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From Cleatus McDonel
on 12-Jul-2009 |
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THIS IS THE WORST AIRPORT I HAVE EVER EXPERIENCED. I am a ferry pilot landed a 1943 PA20 at HND. On landing I blew the tail wheel tire. The A&Ps on the field were too busy with jets to bother with me and wouldn’t even try to help. A local private pilot offered up an A&P friend. He found parts for me at the NORTH LAS VEGAS airport (a great place) and when they were changing the tire the airport manager arrived on scene and said that he was going to call the police if our A&P touched the aircraft. We ended up changing the tire/tube ourselves while the A&P drove around the field until we were done and then came back to inspect it (but not touch). It appears to me that this airport manager wants the small aircraft OUT to make room for the jets and is willing to make it tough on the little guy. I even asked to borrow a crew car (which is advertised on here) and was first lied to and then told that if I could put 250 gallons of Jet A in my piper I could have one. HORRIBLE ATTITUDE. Response from Dennis Anderson, Airport Manager, Henderson Executive Airport
I can assure Mr. McDonel that we are happy to service all types of aircraft at Henderson, including single-engine pistons, and many other AirNav comments here attest to our desire to provide the best possible customer service. The difficulty was that instead of using one of our based service providers specializing in piston aircraft maintenance, he attempted to use an independent A&P that has not met insurance or other requirements and is not authorized to work at any of the five county-owned airports. The guidelines for use of crew cars are simple and posted online. Our customer service representatives tried their best to assist Mr. McDonel and we hope he comes back.
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From John Wiegenstein
on 02-Jul-2009 |
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What everyone else said! We flew in our RV-6 recently to catch a concert in Vegas. This FBO has top-notch service, friendly people, and a very nice facility inside with lots of amenities. Overnight tiedown was $5 per night, and full serve fuel was not too much more than self-serve. The line crew even did a nice job cleaning the bugs off the canopy for us - all we did was ask, and it was done quickly and at no cost while we ate a good breakfast at the restaurant upstairs. Definitely a good place to fly into if you are going to Vegas. Be aware, though, that you will get skinned for $40+ for the one-way cab ride to or from the Strip area. Might be better to rent a car if you will be there for a couple days.
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From Miles Worthen
on 18-Apr-2009 |
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Flew into Henderson at about 8:30 and was greeted by a follow me van. Was taken into a parking spot on the crowded ramp and was greeted by an extremely nice lineman. He helped me with all of my bags and even took me around and showed me some of the big corporate iron that had flown in. They arranged a great hotel, Wingate Inn, with a free shuttle and excellent Henderson pilot rate for the night. The FBO also provided a free shuttle to McCarran for me to catch a commercial flight. They went above and beyond the call of duty for a guy flying a Cherokee 180. Cannot wait to go back!
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From Tom Moody
on 06-Apr-2009 |
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Back again! Love flying into this airport. Had a rough flight over and Alice & Donna had some "Vegas Water" ready for us when we got in. Some of the nicest people you'll ever run into at this terminal.
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From Brian Rennie
on 01-Apr-2009 |
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Have flown in here quite a few times and the people are ALWAYS some of the most friendly and helpful people at an FBO I have found. The airport to fly into for Las Vegas
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From Bo Landess
on 28-Mar-2009 |
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Flew in for the first time in a C172 and the "Follow me" van was right there to greet me and had my plane tied down before I could get the door open. I opened the baggage door and they had my bags out and into the van without me touching them. Tie down was $5, counter help had me directions to the hotel and out the door in less than 15 minutes. The next day I was departing in a very stiff wind and the guys helped out adding a quart of oil by supplying the funnel and shop towels while I preflighted. It is by far the best FBO I've experienced and they have succeeded in setting the bar extremely high. Excellent work. Highly recommended.
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From Les Soltes
on 21-Mar-2009 |
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Landed at KHND for the first time on Thursday - Coming from SMO it is a shorter flight than to North LV which saves flying around the Class Bravo. The Follow-Me van was right there, took me to a close tie-down ($5!) and helped me tie down my Duchess. The counter help was amazing, and the shuttle works three times a day now, with a 30-minute notification (10am, 1pm, and 4pm) but only one way. I see no reason to go anywhere else!
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From Tom Moody
on 16-Mar-2009 |
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Landed at HND for the 3rd time in 2 months and everything was great! No "follow me" van this time, but come on if we can't park our planes; we've got other problems. Alice at the front counter was a pleasure and one of the single most reasons why we will be back next month! Free shuttle rides have stopped, can't blame them in this economy, but Hertz is in the lobby and for $29.99 you can save alot of money.
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From Curtis Norton
on 11-Mar-2009 |
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The lack of a shuttle will make us put up with the issues at KVGT. With a 50-dollar cab ride to the strip and a 45-dollar return even KLAS seems a reasonable alternative at those prices. Used HND in the past and enjoyed it tremendously and the staff was great. This time however there was no van/linemen to meet us at the ramp (not such a big deal) followed by a lackluster effort by the counter help. Does leave a mildly bitter taste.
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From S. Dupuis
on 23-Feb-2009 |
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Landed HND, FBO great, Upstairs restaurant awesome as per usual. Great Shuttle ride to Hotel. We were told this is the last week of the free shuttle. MAJOR BUMMER! I hope the airport comes up with equivalent service :(
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From Alan Horowitch
on 22-Feb-2009 |
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I have had excellent service at Henderson. Three times over the past 2 months -- and returning this week for another business trip. I don't understand some comments on the poor service. Lineman and counter personnel are some of the friendliest around. Being a #1 customer, I usually rent from Hertz and receive excellent service from Keith, though I've had very good rentals from Enterprise in the past. Besides the large, clean, and modern facility, gas prices are pretty cheap and the overnight for my 310 is a whopping $5. A couple of years ago I used to fly into LAS -- what a disaster. If the controllers aren't kicking you around Class B on approach (and departure), the linemen are surly (but always have that open hand ready for your tip), and the counter personnel treat you like you just killed their dog. All of this for a mere $50/night (at that time -- more now). Avoid LAS like the plague that it is and go to one of the nicest FBOs around at HND.
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