|
From Todd Parker
on 18-Jan-2012 |
|---|
|
|
If you aren’t burning jet fuel, you're a second-class customer here. I called ahead to have my Skyhawk pulled out of the hangar and topped off. When I got there, plane was still in the hangar. A Lear pulled up and got immediate service. I've had similar experiences at every Signature facility I've ever been to. I had to come here due to weather otherwise I would not have. To the best of my ability, I will permanently boycott all Signature facilities.
|
|
From Walt Woltosz
on 18-Nov-2011 |
|---|
|
|
What a rip-off! Flew in from Durango, CO to pick up two friends after reading here that there was a 60 gal minimum or there would be a $60 "handling fee". Bought 100 gal Jet-A at one of the highest prices in the nation. Only took that much because of the exorbitant price, and we only had a 30-minute hop to Auburn. Was then told I was being charged a $381 handling fee because I had not met the minimum (they discriminate by airplane size - ours is a 1979 Citation 551). The minimum was 175 gallon (x $7+/gal!). So I had them add another 75 gal to cancel the $381 handling charge. No way will I ever return here to get ripped off again.
|
|
From Jon Nevin
on 11-Jul-2011 |
|---|
|
|
Incredible and unexpected customer service. David went above and beyond to help us out due to late night arrival due to weather diversion. Fresh coffee and breakfast, a welcome snooze lounge. Great job David!
|
|
From Jeff Pett
on 12-Apr-2011 |
|---|
|
|
Diverted to HSV in our PA28-235 due to weather after Sun n Fun. We could NOT have been treated any better! They tied us down for the storm, offered a car and directions to the world's BEST BBQ place, then got us a good discount at the Sheraton and offered a car to go to dinner that night. With our refuel there were no extra charges added to our bill. One of the best experiences we have ever had at an FBO anywhere.
|
|
From David Barnes
on 27-Mar-2011 |
|---|
|
|
I landed my BE-55 /12WL at KHSV on March 25 to pick up two passengers. I was enroute KSYI to KGKT for a weekend in Gatlinburg with friends. Have been here before several times, yet it has been a couple of years. Nice facility, experienced line crew. What a shock! Quick stop. No services needed. I got slammed with a $60 landing fee. Tried to negotiate for some fuel to waive fee. 30 gallon minimum. I had 5 passengers in the Baron and could not carry that much more fuel so had to pay. Definitely not a friendly GA experience. I told the passengers when I bring them back we are stopping at Madison county (no landing fee) and getting a cab back to KHSV to pick up the car.
|
|
From Steve Boyd
on 28-Jan-2011 |
|---|
|
|
Seemed to be friendly people, charged us an arm and a leg for ramp fees though. In addition, we were there for 3.5 hrs, waited 2.75 hrs for a courtesy car (couldn't risk leaving when it finally got back). What was funny is that some military flight students walked in and asked for a car after us and they were given the line van, which was NOT offered to us at all. No one offered to give us a ride or anything when all we wanted was some fast food. Ridiculous in my opinion. I will avoid this place at all costs in the future.
|
|
From Randy Buttram
on 30-Nov-2010 |
|---|
|
|
Arrived Thanksgiving Day at dark ahead of a cold front. Was met by very friendly and helpful line crew. Hangared my bonanza at a discount. Alissa was the shining star. She knows what great personal service is all about, keep up the good work.
|
|
From Drew Coats
on 08-Aug-2010 |
|---|
|
|
This is an excellent overnight stop. The staff is friendly and helpful. They secured an excellent rate for us at the Sheraton Four Points, which is located on the field, within walking distance, hangared our Cessna 172 for $41, and topped us off at their weekend rate. I highly recommend this FBO.
|
|
From Bob East
on 31-Jul-2010 |
|---|
|
|
$280.00 ramp or 120 gals @ $5.97 they have good people, weather machine, popcorn, etc. But they ROB General Aviation
|
|
From Frank Sewell
on 09-Jul-2010 |
|---|
|
|
Landed a KingAir 200, was there for 2.5 hours and was charged $275!!!!! Fee would have been waived with a purchase of 120 gallons at $5.95!!!!!! People were nice and helpful, but for $275, they should be! ATL overnight does not charge this much! First time I remember jet fuel being more than 100LL! We will be going somewhere else next time!
|
|
From John Pinter
on 24-Jun-2010 |
|---|
|
|
I flew into HSV last week without any plans. I was met by Erica who called the 4 Seasons for me then drove me over there. Tina at the desk was also very helpful and friendly. Overall Signature had reasonable prices, a first rate facility, and a staff that was eager to please even a piston jockey.
|
|
From J. Bonilla
on 16-Apr-2010 |
|---|
|
|
I visited Signature in Huntsville April 11, and had a great experience with their services. From the arrangements of lodging and rental car, to the service of their front desk personnel (David and Kathy) to the lineman (Justin) they all show great customer service. I left my airplane (C-182) parked for 4 days and put 10 gals of fuel. They waived all fees and gave me a fuel discount for putting fuel on Sunday. Great and modern facilities and amenities. No doubt that I'll be back and go to Signature HSV again.
|
|
From Tom Wilson
on 28-Jan-2010 |
|---|
|
|
Super nice and helpful and after I managed to take off and leave my briefcase they hunted me down and overnight it to me. Thanks so much, Great Job.
|
|
From Doug Stone
on 03-Jan-2010 |
|---|
|
|
My wife and I ran into weather during a cross country in October and stopped at KHSV to wait things out. The service at Signature could not have been better. Our experimental RV10 could just as well have been a Citation based on how we were treated by everyone associated with customer service. I don't know the details of the December incident mentioned in the previous two comments, but our personal experience is that Signature runs one of the best FBO operations we have ever visited. We will definitely be back.
|
|
From Brant Kyser
on 05-Dec-2009 |
|---|
|
|
I was with Mr. Komara when we flew my personal aircraft to HSV in order to fuel our friend's aircraft we had flown a few days prior. Not only is fuel expensive, but they accused us of stealing our friend's aircraft as well as insinuating that we stole my own aircraft. Nothing says customer service like accusing your customer of being criminals!!! I highly recommend going to 3M5 or MDQ instead.... No ramp fee, less expensive fuel, and more friendly service.
|
|
From Aaron Komara
on 05-Dec-2009 |
|---|
|
|
A friend of mine owns an airplane that is based in the T hangars at the field and allows me to fly it if I put gas in it. We flew the airplane a couple of days ago and did not have time to put gas back in it. We flew over today, in another airplane, called the FBO to get gas and they promptly filled it up. When we taxied around to pay for the gas and leave, the desk guy, would not let us pay for fuel since they did not have a card on file for the aircraft. The guy directly accused us of trying to steal the airplane! We asked to speak his supervisor and he was not there. We were then refered to what appeared to be the line manager. The guy at the desk asked the line manager what to do and was told to let us pay for our fuel. UNBELIEVABLE!!!
|
|
From Robert Whitinger
on 27-Aug-2009 |
|---|
|
|
We had a nice experience with Signature at KHSV. The staff was friendly and professional. With the weekend 50 cent 100LL discount, the gas price was "same as home". The ramp fee for our Mooney was $28, but is waved with a 7+ gallon fuel purchase. We stayed at the Four Points airport hotel and got a great King room for the $64 Signature rate. It was just a two minute walk from the FBO and the room had a nice view of Rwy 36R. (Good sound insulation too). With the Space and Rocket museum a few miles away, this makes for a great weekend getaway spot.
|
