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From Justin McElvaney
on 05-Sep-2013 |
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I called the morning of my flight to get any information about the flight and flying into the Signature facility. The lady on the phone said they are open 24 hours, and when I asked if it was on the northeast side of the field she acted like that was a strange and random question. Anyways, flew in that evening to pick up a dog. We were on the ground for about 20 minutes. We were informed for our aircraft we had a minimum 30 gal 100LL purchase or a $72 "handling" fee. I explained how I called ahead and asked and was told nothing of a handling fee or minimum fuel purchase. Was told only suggestion for the future is specifically ask the question "is there a ramp fee/handling or service fee?" because "is there anything I need to know" is not a specific enough question. Will NOT be purchasing fuel here on personal GA flying or professional flying EVER.
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From Jeff Lewis
on 16-Apr-2013 |
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Stopped in Huntsville on a Sunday afternoon for the quick turn on our way to Texas. Donna and Jody were very efficient and extremely helpful. By far the best customer service of any Signature Flight Support I have seen.
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From Mike McCorkle
on 29-Mar-2013 |
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Have good service but their ramp fee is crazy. Single Engine Turboprop less than 20 mins to pick up 2 people and it was $230.00. Will not go back unless we have too.
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From Juan J. Leon
on 10-Jul-2012 |
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Stopped in for fuel at midnight on a long cross-country flight. Burt was the "whole show" on that shift. He is extremely professional - from fueling to customer service to ensuring that all our needs were met so that we could continue quickly on our way. He even offered to make a fresh pot of coffee for us. Efficiency and a smile! I will stop by there again.
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From Brian Dekle, N813HC
on 29-May-2012 |
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Donna was extremely nice and got me turned around quickly. I will definitely stop here again.
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From Tony Burrow
on 17-Feb-2012 |
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We arrived late and unexpectedly to this unfamiliar airport due to weather. The staff was over-the-top helpful to get us off to eat in their crew car and even made overnight arraignments in a very nice hotel for a very good price. They offered to keep my older Bonanza in the hangar overnight due to storms approaching (even though the Bo was very humble in a hangar with so many nice aircraft around it) and didn't make us feel like intruders or "low class" flyers... :-) I can honestly say the staff is outstanding and I've never been treated better at an FBO. Thanks for really caring about simple GA, your kindness is worthy of award... I noticed a couple of comments regarding "fees", I didn't experience this, but I did take on 45 gal of 100LL and maybe that waived the fee. However, even if there had been fees I would not have complained, these folks are exceptional from my previous experience with other FBO's.
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From Todd Parker
on 18-Jan-2012 |
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If you aren’t burning jet fuel, you're a second-class customer here. I called ahead to have my Skyhawk pulled out of the hangar and topped off. When I got there, plane was still in the hangar. A Lear pulled up and got immediate service. I've had similar experiences at every Signature facility I've ever been to. I had to come here due to weather otherwise I would not have. To the best of my ability, I will permanently boycott all Signature facilities.
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From Walt Woltosz
on 18-Nov-2011 |
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What a rip-off! Flew in from Durango, CO to pick up two friends after reading here that there was a 60 gal minimum or there would be a $60 "handling fee". Bought 100 gal Jet-A at one of the highest prices in the nation. Only took that much because of the exorbitant price, and we only had a 30-minute hop to Auburn. Was then told I was being charged a $381 handling fee because I had not met the minimum (they discriminate by airplane size - ours is a 1979 Citation 551). The minimum was 175 gallon (x $7+/gal!). So I had them add another 75 gal to cancel the $381 handling charge. No way will I ever return here to get ripped off again.
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From Jon Nevin
on 11-Jul-2011 |
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Incredible and unexpected customer service. David went above and beyond to help us out due to late night arrival due to weather diversion. Fresh coffee and breakfast, a welcome snooze lounge. Great job David!
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From Jeff Pett
on 12-Apr-2011 |
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Diverted to HSV in our PA28-235 due to weather after Sun n Fun. We could NOT have been treated any better! They tied us down for the storm, offered a car and directions to the world's BEST BBQ place, then got us a good discount at the Sheraton and offered a car to go to dinner that night. With our refuel there were no extra charges added to our bill. One of the best experiences we have ever had at an FBO anywhere.
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From David Barnes
on 27-Mar-2011 |
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I landed my BE-55 /12WL at KHSV on March 25 to pick up two passengers. I was enroute KSYI to KGKT for a weekend in Gatlinburg with friends. Have been here before several times, yet it has been a couple of years. Nice facility, experienced line crew. What a shock! Quick stop. No services needed. I got slammed with a $60 landing fee. Tried to negotiate for some fuel to waive fee. 30 gallon minimum. I had 5 passengers in the Baron and could not carry that much more fuel so had to pay. Definitely not a friendly GA experience. I told the passengers when I bring them back we are stopping at Madison county (no landing fee) and getting a cab back to KHSV to pick up the car.
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From Steve Boyd
on 28-Jan-2011 |
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Seemed to be friendly people, charged us an arm and a leg for ramp fees though. In addition, we were there for 3.5 hrs, waited 2.75 hrs for a courtesy car (couldn't risk leaving when it finally got back). What was funny is that some military flight students walked in and asked for a car after us and they were given the line van, which was NOT offered to us at all. No one offered to give us a ride or anything when all we wanted was some fast food. Ridiculous in my opinion. I will avoid this place at all costs in the future.
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From Randy Buttram
on 30-Nov-2010 |
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Arrived Thanksgiving Day at dark ahead of a cold front. Was met by very friendly and helpful line crew. Hangared my bonanza at a discount. Alissa was the shining star. She knows what great personal service is all about, keep up the good work.
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