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From JD Worley
on 25-Oct-2011 |
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Excellent service received at Landmark! Had some Mx issues with our little single and they took care of me every step of the way with a smile. Thanks very much Landmark!!
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From John Abraham
on 14-Jul-2011 |
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I left the aircraft in their hangar for 3 nights and called ahead the night prior to leaving and told them my departure time so that they would have the aircraft ready when I arrived at the airport. When we arrived at the airport the plane was not outside yet, the lady at the counter walked out the front door and drove off and did not return for 30 minutes. Finally after a 30-minute delay they moved the aircraft out. I taxied across the field to SS fuel where they listed it as Guaranteed on AirNav at $5.19. When I arrived over there it was $5.54. I called the FBO and they had no clue how to handle this and the manager was not in (never seems to be when I call). I was told they would look into this and call me back to take care of it. This makes a difference when you put in 100 gallons. I called several times over a few weeks and have NEVER gotten a response from the manager or anyone else from there. I am very disappointed in the service I received.
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From Doug Garrou
on 18-Jun-2011 |
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Top-notch service for me and my Cherokee when picking up a passenger a few weeks ago. Let me use the courtesy car overnight when storms prevented my planned departure. That was a terrific convenience and a real cost saver. Line service was attentive and fast. Very happy with this operation.
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From Walt George
on 23-Dec-2010 |
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It was after midnight when we arrived at Landmark, the fourth fuel stop on a Cessna 150 ferry flight which originated that morning in Dallas TX. Before we could even get situated inside the FBO, the linemen had relocated the aircraft a short distance away and tied it down. They extended (and we accepted) a courtesy shuttle ride to our hotel halfway across town. Sometime during the overnight period, as space became available in the corporate hangar, Landmark had tucked the C150 in between a King Air and Citation, allowing for a leisurely preflight inspection the following morning. The plane was pulled out and topped off within five mins of asking. First class treatment, first time there, regardless of what you’re flying! Kudos!
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From Jason Davis
on 04-Nov-2010 |
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My experience with line service as well as Claudia was excellent. Both were professional and courteous as well as attending to our needs during our stay. Thanks! Furthermore, I would like to comment on facility fees and ramp fees from previous posts. It is extremely expensive to operate an FBO. Imagine walking in a restaurant sitting down, drinking water, not ordering food, using the bathroom, monopolizing a table, and leaving without paying.... It's no different than using an airport or FBO.
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From Louis Vocelle
on 20-Sep-2010 |
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See my comments from last year. The only difference is now a charge overnight fees no matter how much fuel you buy. A real bummer in my opinion. However, the staff remains courteous and helpful.
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From Jay Phillips
on 11-Aug-2010 |
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I called a week before arrival asking for hangar space for my small single engine plane for 4 days and was told 'no problem'. Called the day before arrival and again told 'no problem'. On arrival I asked for hangar and top-off. When I arrived and paid I was told they gave me a discount on fuel and hangar. Got to the plane and from the dirt on the wings it was clear it had never been in the hangar. In addition, Claudia (front desk) was less than friendly to our hosts who came to pick us up. I'd rate them 'poor' but the line guys were very friendly and helpful. I'll try someplace else next time.
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From Forrest Ward
on 26-Jul-2010 |
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I made a short notice visit to the landmark Avionics shop for a broken radar. Todd and Vince dropped whatever they were doing to jump on my problem. They allowed me to watch while they trouble shoot the problem (very professionally), once they had determined the faulty part they were able to dig up a replacement part for my 30+ year old radar and quickly make the repair. Vince gave me a run down on issues to watch for in the future, and after they reinstalled the box, they performed operational checks and adjustments that resolved a tilt problem I've been dealing with for 4 months. They took ownership of my problem and made my problems go away! If you are struggling with an old radar (or an old auto pilot), give these guys a call!
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From Richard Traunero
on 25-Jul-2010 |
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Better experience this time. Friendly people, rental car ready to go. I had ordered fuel I didn't really need, but they hadn't fueled it two days later when I was ready to depart. They looked all around for the order, but it couldn't be found. Not a big deal, I didn't really need it, they waived the facility fee for the trouble, and I had them put in 10 gal. All in all a good place to go.
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From Kevin Morrison
on 30-Jun-2010 |
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Flew in to help my daughter move. Very quiet field. Reasonable fees. Only complaint is that I asked to be fueled up upon arrival. Upon checking the tanks the next am I noted the lack of fuel. No response on radio so I had to walk back to counter. Friendly tower controller.
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From Randell Clark
on 24-Apr-2010 |
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Nice facility and both the line guy and the ladies at the desk were very helpful.
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From Nathan Cronquist
on 31-Dec-2009 |
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Very friendly and helpful people at Landmark. Used the SELF SERVE pumps to fuel, which saved some $ on fuel cost. Nice FBO.
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From Louis Vocelle
on 24-Sep-2009 |
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I have been here three times visiting my daughter who is a freshman at Wake Forest. Yes, fuel is higher than surrounding smaller airports, but the airport is extremely convenient to the school and the Landmark staff could not be friendlier or more helpful.
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From Joe Ludwikowski
on 09-Aug-2009 |
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Flew in with my daughter and son-in-law who were house hunting prior to starting graduate school at Wake Forest. The folks at Landmark couldn't have been nicer. We got Gulfstream treatment in our C-182. I would recommend this FBO to anyone!
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From Todd Miller
on 15-Apr-2009 |
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Stopped in to tour Wake Forest with my daughter. 1st class service, had courtesy car ready for us when we arrived. Quality of the service is the same for piston singles as for G-550's.
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From Dave Cox
on 02-Apr-2009 |
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Used this FBO many times now. Staff is always courteous and efficient. Stopped in this last time with little notice and a serious transponder problem. Our Citation was diagnosed, repaired, refueled and ready to go in a little over an hour. Avionics and maintenance shop here highly recommended.
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From Frank Lee
on 23-Feb-2009 |
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Went in late in the evening on a Thursday night. Had called ahead requesting a quick turn and all I can say is wow.. Before I got out of the plane the fuel truck was in front of it, and I was topped off before I got out of the restroom! GREAT SERVICE! Have used them a number of times and calling ahead improves service DRASTICALLY! A++
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