| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Milo Pinckney
on 11-Sep-2009
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JP, Willie, Carol and crew are a great team. I have been using KAZ as my FL base since Marathon sold to Signature. I feel like I am visiting old friends whenever I land there. They make every weekend a pleasure to come to FL. I'll go nowhere else as long as they are there......
- From Drew Coats
on 01-Aug-2009
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Excellent, again. Great, personal service. Very good overnight hangar rates. I look forward to our next visit.
- From Al Edmonson
on 02-May-2009
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Being based in Oregon, we have visited many FBOs across the country. KAZ is by far the most helpful, problem solving FBO we have visited. We left our plane there for a week of Sun & Fun. JP and his staff met and exceeded all our expectation. They offer great service and will be the place we stop when in the area.
- From Paul Burger
on 29-Apr-2009
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Stopped in for Sun-n-Fun. Great service! The rental car was brought right up to the plane. The staff was courteous and knowledgeable. I will come back to KAZ the next time I visit Kissimmee.
- From Eddie Esserman
on 28-Apr-2009
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I was very happy with the service, price and attitude at KAZ. The gas was reasonable, the service prompt, the car planeside and the staff very affable. This isn't a fancy operation, but works like an FBO should. JP even followed up with an email. I was hardly a big sale, 22 gallons. And when we left, they apologized for being out of water. I'd have never known they were going to give me a bottle if they hadn't said they were sorry they didn't have one for us.
- From Denis Doster
on 26-Apr-2009
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KAZ FBO provided outstanding service for my Grumman Tiger during Sun N Fun stop over. FBO staff handled our rental car and hotel reservations and met the plane with the rental on arrival. My transponder needed service and KAZ put me in touch with a local A&P who facilitated repairs. Highly recommend this FBO; will use again when I'm in the area.
- From Martin Wimmer
on 26-Apr-2009
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I've been there a looot of times, received outstanding service, always friendly, always helpful, no matter who was on duty, everyone there knows how to satisfy customers. Want to rent a car? Give them a call; car will be waiting next to your plane's parking position! I can't say anything bad about this FBO, and I've been there like 30 times in the past months. If you're going to KISM, KAZ is your FBO!
- From Wes Steen
on 26-Mar-2009
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OUTSTANDING FBO. Best fuel prices I've seen for a long time, and their service is not only professional, but also very friendly and helpful. Airport is great too. Tower personnel welcomed me to Kissimmee, and they really sounded like they meant it. If you're going to Orlando/Disney/Kissimmee, this is the airport and the FBO to use.
- From Al Amirali
on 19-Mar-2009
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This is an FBO that provides EXCEPTIONAL service. With 15 years in corporate aviation KAZ Aviation can be considered among the BEST. Extremely friendly, knowledgeable, and competent crew that consistently went above and beyond their primary duties. Thank you to JP and your staff for a job well done!
- From Benjamin Eskra
on 11-Mar-2009
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Absolutely top notch service. The staff could not have been more friendly or helpful. Their personal attention was startling. They met our plane, had drinks and popcorn for my wife and son while they unloaded the bags, and had ground transportation waiting. They had the best fuel prices, but I would go back even if they didn't because of the high level of service. My wife commented that out of all of our trips, we have never been treated better.
- From Herbert Gautreaux
on 06-Mar-2009
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The manager, JP Leblanc and his entire staff are first class. My rental car was waiting for me and my baggage loaded. On return they met my car at the plane and assisted in loading. I was furnished bottle water for my trip. Just firs class service. I recommend Kaz to everyone. Thanks!
- From Tom Skaff
on 24-Feb-2009
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Had a great experience. Very friendly and helpful. Top notch FBO.
- From D Laby
on 22-Jan-2009
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Flew into KAZ for a day at Disney. Day before reserved a rental car for $40 from enterprise. I called them from the air to advise I was 10 minutes out. When I landed, the car was running, and driven right to the plane for me and I was helped in unloading. Not to say I would expect this every time, but some FBO's wouldn't even think to do this.. It shows some hustle! Quick registration with Carolina, who was very helpful, and I was off to Disney for the day. Everyone at the FBO seemed interested in making my day a success. A great experience and very well located on the field with plenty of ramp space. I will be back!
- From Terrell Templin
on 13-Jan-2009
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Visited the weekend of jan 9-10-11, 2009. Service was excellent; even though we arrived serveral hours early, our rental car was beside the plane at shutdown, the lineman tied down the plane and put or bags in the car before I could get the sunshades on the windows. We had to drive home -weather- and the KAZ rep called Enterprise to make all the arrangements. Very nice. The FBO itself is not fancy, but we were not in there very long due to the excellent service. Avgas was 3.25--.20 more than the cheapest-1.00 less than the most expensive. The rental was the least expensive of the FBOs, so that more than covered the avgas difference. Have not visited any other FBO on the field, but can recommend KAZ based on this trip.
- From Geoff Nelson
on 28-Nov-2008
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KAZ made our first family trip to Disney easy and enjoyable. From the phone calls to the service on arrival and departure, everyone at KAZ was extremely helpful and nice. KAZ arranged taxi service with Celebration Taxi. The service was excellent and fares were very reasonable. We left our Cherokee there for 5 days and everything was ready to go when we were. We can't wait to go back!
- From John Evans
on 14-Nov-2008
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Excellent service, pleasant and efficient staff, taxi came right to the plane. Just an all around pleasing experience.
- From John Lee
on 07-Nov-2008
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Why go to any other place at ISM. Been back 3 more times since my visit in 5/2008. Service still great. They know your name when you land, very personable. Thanks J.P. And everybody else at KAZ. Will be back soon.
- From Bill Harris
on 07-Nov-2008
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I visited KAZ Aviation the 4th and 5th and was very pleased with the service there. Truly a very friendly and outstanding FBO. They have plenty of parking, and anticipate your needs exactly. Rental cars from Hertz available, and ready and waiting next to your plane as you stop. Great Job guys! I actually had called another larger FBO first, and they put me on eternal hold, and then wouldn't answer the phone. Called KAZ next, and was certainly pleased with the prompt service. They handled the rental car reservation for me as well.
- From John M Cutcher
on 26-Oct-2008
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Outstanding service! JP and his professional crew get it. I saw CE150 receive same great customer service that was provided to the corporate jets. Discounted fuel and no fee zone that is rare these days. We were driven to MCO by JP and Carol loaned us her car when the crew car was in use. You won't be disappointed. KAZ will earn your business. Among the best. Thanks for a job very well done!
- From Paul Gernhardt
on 22-Aug-2008
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I am in Orlando several times a year and always use KAZ. Extremely friendly service. Rental car is always brought to the plane and help unloading provided. They have never failed on special requests (plane wash, special rental car, etc). Great fuel price. Others on the field may be less per gallon, but total bill may be more expensive due to additional fees.
- From Ralph Morales
on 11-Aug-2008
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Recently chose KAZ Aviation when we flew in for a 3-day stay. The service was truly outstanding! Jean Pierre (manager) and a lineman met us at the plane with our rental car and could not have been more accommodating. You will not regret choosing KAZ if you fly into KISM.
- From Steve Bennett
on 02-Aug-2008
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Kept plane there for a week while family did Disney - very nice people and very good service. It does not usually work out this way, but we were able to get an Enterprise Rental car at KAZ for cheaper than our friends got one at Orlando International. We'll use KAZ again.
- From Mike Krasny
on 17-Jul-2008
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July 15 through 17, 2008 Forced to land because of weather. Met by lineman at the plane..great service...water, coffee, free use of crew car for lunch...awesome ladies behind the counter, and manager Jean-Pierre all greeted me when I came in from the ramp. Needed to stay overnight..free transportation to hotel, reservations made...Jean-Pierre (the Boss) picked me up the next day. Rented a car at very low rates...plane was weathered in for two days....no charge. No fuel purchase. I am a single engine pilot...could not have been treated better if I was flying a Lear or Gulfstream. These are great people to deal with. I highly recommend KAZ. Thank you very much.
- From Jack Arceneaux Sr
on 07-Jul-2008
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Great Service from Jean Pierre and his group. This will be my FBO of choice when visiting ISM. They really make you feel at home, and for once the line guys are not lazy. Small FBO with a great attitude.
- From Steven Fults
on 02-Jul-2008
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These folks are the best of the best! JP was awesome and I highly recommend to anyone their services. Best service I have ever received! Thank......
- From Carlos Roca
on 06-Jun-2008
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Great experience. We flew from SAT and had notified them in advance of our arrival. They had our taxi waiting on the ramp when we arrived and the driver already had directions to our destination. On departing the plane was fueled and ready on time. Great service, not sure Signature could have done any better. We will be back.
- From James Hall
on 28-May-2008
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They run a top-notch organization. Met us at the plane with our rental car. The staff was efficient and very service oriented. Great FBO!
- From Steven Busuttil
on 23-May-2008
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Landed at ISM and pulled into KAZ Aviation. Both the airport controllers and KAZ staff were extremely friendly and helpful. It's been a long time since a tower operator welcomed us to a airport or city, nice touch. The KAZ folks could not have been better there with our car and helped with tie down and bags. Plane was ready when we were set to leave as promised and the bill was more than reasonable. All in all a pleasant experience and would recommend it highly.
- From John Lee
on 15-May-2008
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What a great FBO. Rental car brought to plane as soon as shut down. No tie down fee or other fees with purchase of fuel, which was very reasonable. Line personnel were fantastic in helping with bag. Counter reps were very friendly. JP manager was very friendly and helpful. One of the best experiences at FBO. Will be back to KAZ next time in Orlando area.
- From Scott Lord
on 22-Apr-2008
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I have used into KAZ twice over the last couple of months. Both times I flew into KISM I was flying a DA40. Upon taxing to the ramp, I was met both times by lineman who was waiting for me. On the second arrival, J.P. the station manager came out to greet me personally. On my first visit, I had a crew car available for my use. I would say that KAZ excels at customer service and satisfaction. They will attempt to accommodate any (reasonable) request that you have. In the subject area of fuel prices, they lay in the middle ground. They aren't the most expensive on the field, but also not the cheapest. But where they are slightly more in fuel prices, you will get your money return if excellent service and no ramp fees (with a fuel purchase-even 2 gal). KAZ is a new FBO at KISM (or at least under new ownership) and are trying to recruit new clients. With the service that they have provided to me in the past, I will continue to use them in the future.
- From Wendy Barrett
on 16-Apr-2008
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The staff is helpful and professional. Stopped at KAZ in 02/08 and returned on 04/15/08 and both times they helped me w/rental cars and hotels and even provided me a ride. Will visit again. Highly recommend giving them a try.
- From Steve Lin
on 14-Apr-2008
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Great service!! Left the plane there for several days to visit Sun n Fun and Disney; everyone at KAZ was very friendly and helpful, and no ramp fee. (We did buy fuel but not sure if it was required.) Rental car pulled up to the plane, and cold drinks were provided! Planning to use KAZ for all future trips to KISM.
- From Darren Lewis
on 14-Apr-2008
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Excellent Service! We flew our King Air 90 into KISM for Sun-n-Fun. Jean-Pierre, the general manager was waiting for us with our rental car when we opened the aircraft door. Every one of the staff went out of their way to help with the little details. All the arrangements were perfect, including some last minute hotel changes. They even waived our overnight fees with our fuel purchase. This is some of the best service I've seen from an FBO and I would highly recommend Kaz to anyone. Next time we are back at KISM we will be at Kaz.
- From Eric Ibscher
on 14-Mar-2008
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A great place that really goes the extra mile! We are basing with KAZ for a few days, and the line service is excellent, the rental car was pulled up and ready to go, and Tony set up accommodations even last minute and during spring break! KAZ has made us feel very comfortable, and the service is much more personable than at the bigger chain FBOs, plus the fuel is cheaper. I will stop in any time I am in the area.
- From Jeni Cotter
on 13-Mar-2008
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Our Midsize jet went in last week for a quick turn. Tony at the FBO had talked with us several times prior to arrival to make sure everything was in line when we got there. Everything was flawless. Best customer service in the Nation. Fuel prices great too.
- From Robert A. Edwards
on 25-Feb-2008
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Outstanding service, ready to help out, and open late. They were very accommodating with rental, fueling plane, and helping with preflight. I will definitely use them again on my visit to Orlando and the parks. Thanks KAZ.
- From Elizabeth Danford
on 24-Feb-2008
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Go see Tony the manager at KAZ and he will treat you right -Tony gave us top-notch service with true southern hospitality. Flew in on a very busy night (Valentine's night which was also the weekend of Daytona 500); nevertheless, at 7:30 pm a friendly lineman directed our little Skyhawk to parking and pulled the crew car up to the plane for unloading. They dropped us off at our hotel. Upon returning 4 days later, plane was topped off as requested. We had to stay an extra night to avoid weather, so Tony had the FBO get us a room near the airport at their special rate. He also gave us the crew car for an extended period of time and refused to take my $20 offer for gas (we put fuel in anyway for him). Also, we wanted to depart at 6 am but FBO doesn't open routinely till 7 am, so Tony called one of his linemen in an hour early for us at no charge. We fly a Skyhawk but were treated like we owned a Jet. Thanks, Tony!
- From Greg Burch
on 18-Feb-2008
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Considered other FBO's, but KAZ earned our business. Very responsive to our pre-arrival questions. Upon landing, lineman met us with Enterprise rental, helped load it, and provided cold drinks. Within 15 minutes of arrival, we were driving to the hotel. Good facilities & they're upgrading them. Hospitality & customer service top notch. Competitive pricing and close to runway 15 & Hwy 192. KISM & Orlando controllers are a class act too. KISM and KAZ will be our home for Orlando future trips. Thanks KAZ for making us feel valuable!
- From Charles Proctor
on 18-Feb-2008
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Very helpful staff. Prompt attention to all needs. Comfortable crew car. Convenient location on airport and easy access to 192.
- From Greg Hamilton
on 30-Jan-2008
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We were pleasantly surprised at KAZ Aviation. We called ahead and the lineman had a rental car waiting right beside our Archer. He then helped us unload our 2 year old and our luggage into the car. It was great to have someone help. Then when we went inside, the woman at the desk was also very courteous and helpful, providing us directions to our destination. She even managed to give our daughter a stuffed animal. The fuel price was competitive because they were no tie down fees, unlike the other FBO. I would strongly recommend KAZ Aviation for anyone visiting Orlando. Also when we returned to our Archer the lineman again helped us load everything back into the plane which was topped off and ready to go when we got there--a thoroughly pleasant experience. When you're flying to a new place it's always nice to have one less thing to worry about and when you fly to Orlando, using KAZ Aviation will help you relax.
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