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From Anthony Tasca
on 17-Oct-2011 |
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I kind of have mixed feelings after showing up the next morning to leave. My previous post I had submitted the night before this happened: I had requested that our company aircraft be put in the hangar before thunderstorms arrived and come to find out that our aircraft stayed outside the whole entire time after we had spent in excess of $400 having it cleaned a day prior to coming to Lubbock. Disappointing that companies can't do what you ask them, which makes me wonder with the hotel issue, whether the FBO is really to blame for the whole matter. Maybe we need to take our business elsewhere on the field. Makes me rethink where I will take fuel in the future and whether I will support their other business in Abilene the next time we visit there as well. At least I can black flag one FBO for our corporate flight department.
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From Anthony Tasca
on 07-Oct-2011 |
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The services here are great. As far as hotels go, stay away from the Homewood Suites. Staff failed to mention to Lubbock Aero that due to the football game tonight that they had a 2 night minimum. Did not find this out until going to check in. We were not here for the game. GM at the hotel was rude on the phone and would not give us any break. We took our business elsewhere and will let them dispute it out with the credit card company. Their fault and they still didn't want to correct the problem. Bad Customer Service at it's best. Great service from Emily and Becca for a crazy weekend.
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From Kevin Hunt
on 26-Aug-2011 |
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We stopped in for fuel f/ KSOW to KHDC. A possible issue needed to be checked out on my 206. They jumped right on it and had us back in the air within hours. Superb service.
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From Kurt Hardgrave
on 22-Aug-2011 |
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Good but not great experience delivering our kid for his freshman year at TTech. Was met at the plane with a helpful smile and arranged for fuel. No offer to help with the bags, but I managed to get them to the terminal in one trip. Efficient, friendly service at the desk where they confirmed the $40/nt hangar rate and secured the hotel shuttle van. They do not have the towbar equipment for our DA40. Asked me for my hand tow bar which I retrieved. On my return, plane was pulled just out of the hangar because they had only 1 lineman available. They carted us with our bags over to the plane. Overall the service was good and we will return many times while our son is in school. Just not the service I usually see when the fuel price is north of $6.00+ per gal. Maybe if we are there enough, they will get the towbar for castering nose wheels.
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From William Campbell
on 23-Jul-2011 |
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Stopped at Lubbock Aero on Jul 2nd for fuel another positive experience from them. Though my stops are just fuel and turn, they have always been great and follow up after the visit. Let's you know they appreciate your business.
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From Lex Thistlethwaite
on 09-Jul-2011 |
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Excellent and friendly service at the FBO. No charge for the tiedown with fuel. Fuel price was as advertised - $6.09. They recommended a hotel with a crew rate and arranged for a hotel shuttle to take us to town. Only problem is it took the shuttle over an hour to get to the airport. It wasn't the FBO's fault but get them to call ASAP.
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From Kent Magnuson
on 29-Jan-2011 |
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In today with our N900NE and had best service from all. Thanks folks. Well done.
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From Jerry Green
on 15-Jan-2011 |
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Lubbock Aero is very helpful and professional. Nice people. Also arranged for us to stay at the Overton Hotel, which was terrific -- way beyond expectations. We are not from the area but will stop there again if there is a choice among West Texas stops.
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From Nelson Minar
on 09-Jan-2011 |
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Good service for an overnight in my single piston. Rental car was ready and waiting, front desk helped me get an inexpensive room at the Holiday Inn, line guys were quick to help me out. Overnight tie-down was even thoughtfully on the leeside of a hangar.
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From Kent Magnuson
on 07-Jan-2011 |
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In today with our N21GF, and had 'best of' everything for our needs. Thanks folks. Well done.
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From Austin Walden
on 01-Dec-2010 |
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I flew in a Mooney from Abilene to Lubbock. Usually I rent from a flight school but this time I had my own plane. The weather dropped to freezing the night I landed the airplane. I requested a tie down for the first night and a HANGAR for the second. After I gave the instructions to a woman who probably couldn't pass a basic West Texas smile test, I called back later on the second night to make sure everything was good. I was reassured everything was fine and the plane was in the HANGAR. Lo and Behold, when I got there my Mooney was still outside, in the cold. (My Mooney has no prime, or choke, m20C). I waited about 30 minutes before the ladies got their act together. To their credit, they gave me my airport stay for free (tiedowns are 5 dollars a night aren't they sweet). Gas prices are way too high here. Stop at a little airport before you buy gas here.
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From Bill Rademacher
on 07-Oct-2010 |
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Excellent, efficient staff. Line staff was great. They drove our rental car right to the plane and loaded our baggage without being asked. Desk staff was friendly and helpful in providing info. Treated us like we were flying a biz jet instead of a private single engine Cessna.
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From Steve McLaughlin
on 09-Sep-2010 |
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Good service, friendly staff, available courtesy cars. Staff drove us around to G & G avionics on last trip (golf cart) always a good experience.
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From Joe Cunningham
on 08-Aug-2010 |
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Had a minor problem with a starter early on a Sunday morning. The young lady at the desk contacted their mechanic Vernon Wright who came out uncowled the engine, repaired our starter problem and had us on our way. Vernon's good humor and professionalism are to be commended.
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From Joe Abrahamson
on 12-Jul-2010 |
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Landed in LBB due to thunderstorms and had to overnight here. Was fine until they handed me the "terms and conditions" of service that I had to sign or leave the plane outside. You can leave the plane on the ramp and they will not move it or put it in the hangar but if its in the hangar you have to "release Lubbock Aero from any damages" due to wind etc. So if a storm comes over and blows part of the hangar into the plane you are paying to hangar, you pay for it and the FBO and their insurance walks off scott free? Sorry, the line service was great and desk people fine but will never return here.
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From Richard L. Baker
on 30-Jun-2010 |
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Right on top of everything for me. Plane was fueled and ready to go when I arrived.
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From Charles Balladares
on 24-Jun-2010 |
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Friendly, courteous staff. Good location on airport for quick turn-around with modern facilities. Will return to this location again.
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From Tom Hayden
on 06-May-2010 |
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Good service, very helpful on short notice. Thanks
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From Russell Hyde
on 12-Jan-2010 |
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On a trip from the east coast to the west coast in a C-177 they gave the fastest service you could ask for GREAT JOB
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From Jim Martin
on 04-Jan-2010 |
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Once again Lubbock Aero has provided great service. I do not fly a Jet A aircraft only a T-210 but they provided me with all the amenities and services that the high speed drivers get. Jennifer had my car waiting when I got there and all it took was an email to request it. Thanks again Lubbock Aero and kudos to Jennifer.
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From LeWayne Garrison
on 19-Oct-2009 |
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Had to divert to LBB due to weather at planned stop. Very good service, but fuel price was $1.39/gal higher than planned stop. (About 50-70NM) This is a 28% difference. While everyone deserves to make a profit, this kind of pricing is killing general aviation.
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From Jason Beall
on 15-Oct-2009 |
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First class service. They called a hotel and had a room reserved before I even got inside the FBO. Highly recommend.
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From Phil Hunter
on 06-Jun-2009 |
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Arrived about 8 PM and needed a room. Wasn't a problem. Plane spent the night in a hangar (didn't request it) and all aspects of the service were top notch. Great FBO.
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