| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Jan Hoynacki
on 29-Nov-2009
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I spent a few hours at NEW yesterday, and couldn't have had better service. In fact, line crewman Bud Portie called to my attention when I arrived that the nose gear on my Mooney Ovation2 had been turned tight enough to pop some paint on the contact bars. He wanted me to know that he was aware of the limited turning radius of Mooneys, and that my plane arrived in that condition. NO ONE HAS EVER DONE THAT BEFORE! Bud was the first line crewman I've ever had call the nose gear matter to my attention. That was outstanding! I have called the matter to the attention of linecrewmen, but this is the first time I didn't have to initiate it. Great work, AeroPremier! I'll be back!
- From Steve Rials
on 24-Nov-2009
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Wonderful service-we came in today in a Warrior that only needed 10 gal of LL but were treated like the biggest customer they have. Lineman was waiting and very friendly as was the entire staff, used a car to go downtown, no charge for anything but the LL and the price was the lowest FS I've seen. Don't pass this one up if your anywhere close, the service, people and prices are tops!
- From Kelvin Draughon
on 15-Nov-2009
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Lisa, Jessica et al. What great service. The comments posted here on AirNav do not go far enough in describing the entire experience dealing with Aero Premiere. This FBO goes above and beyond the call of duty on so many levels and all with a smile and professionalism!
- From Donald S. McLaughlin
on 22-Oct-2009
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I flew in to Lakefront last week and was blown away with the service from AeroPremier. I was in a Saratoga and was treated like I stepped off of a Gulfstream. Lisa, the manager, had a car waiting to take me downtown for a tight meeting schedule. I had to leave the following morning before a presidential TFR shut things down for the day. The plane was fueled and ready as I pulled up. It took only moments to settle up and step into the plane with cold water, a bag of warm cookies and a complimentary Wall Street Journal. The fuel is extremely inexpensive and landing and ramp fees are waived with purchase. The people and facility have made this my FBO for my next trip into New Orleans.
- From Brandon Laughman
on 10-Oct-2009
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The crew here is great. I called ahead to schedule an oil change for my Piper Malibu. Flew in the same afternoon. An hour and a half later they had me ready to go. Great fuel prices and fast service will keep me coming back. This is the best place to go if you are going to downtown New Orleans.
- From Charles Hansen
on 13-Aug-2009
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Called in about 50 miles out in my BE33 about fuel prices - which were the best on field. The manager said, "so, we'll be seeing you, right?" Excellent and very friendly service. Courteous and knowledgeable line guys. Offered up a crew car and a recommendation for a place to grab lunch. A real pleasure and the right price on fuel.
- From Andreas Iwanowski
on 14-Jun-2009
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We flew in on 06/11/09 for a multi-day photo shoot of the city. AeroPremier Jet arranged our rental car and hotel, both of which were nice. Their temporary building houses all the services that one could hope for in an FBO, but even more important is how they treat customers. We arrived late at night and called them on their ASRI frequency, and the lineman waited for us until 20 minutes after closing at no charge and offered us cookies and cold water after our 4 hour flight! Manager Lisa is also extremely friendly and energetic and will happily refer you to local attractions and hotspots. This FBO is a true representation of the spirit of New Orleans!
- From Gary Air
on 29-Apr-2009
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Get 100% world-class service at Aero Premier. We were flying from California to Orlando, FL, and needed a place to stay the night. Where better than New Orleans' Cajun culture and spice of life? This stop made our trip so much more than just a slog across the country. We will stop here every time we are going to Florida. It was a short 4 hours from Orlando, so we departed later in the day after a night of great drinks and great entertainment and great music on Bourbon St. and Frenchman St. We were offered fresh cookies, water, got us a wonderful taxi ride with the most professional driver I've ever ridden with, and reservations at the Holiday Inn on Bourbon St. For only $69.00. They put our C-128T in a hangar for $20/night and had our plane ready and waiting at noon the next day as promised. The let us print our flight plans on their printer in the planning room before departure. I've NEVER been treated so well! New Orleans will emerge from its challenges better than ever.
- From Aaron Mann
on 05-Feb-2009
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Sonny, you are a rockstar. Jenny, thanks for not calling me an idiot after you offered to print off directions, I declined subsequently calling you 5 minutes later and asking for directions. Can't wait for the new one to open it should be incredible. A+ See you all on Saturday.
- From Allen Lieberman
on 24-Jan-2009
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FIRST class service received yesterday. Offered AOPA discount without me asking.
- From Jim Phelps
on 21-Jan-2009
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This FBO is the as good as any FBO I have ever been with! The personnel really made us feel like they wanted and appreciated our business. They made a hotel reservation, had a rental car ready to go and they had printed out maps to the hotel. You cannot find a more cooperative and friendly staff than AeroPremier at NEW.
- From Glenn Reynolds
on 09-Jan-2009
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We have flown our C182 across country four times and this FBO is the BEST! Jenny set us up with a great hotel (at a great rate); she had maps of where to go and what to do. Our stay in New Orleans was really special and the credit goes to AeroPremier for an outstanding job. This team gets my highest recommendation.
- From Jeff Eriksen
on 23-Dec-2008
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Stopped into AeroPremier on Sunday for a quick turn in a CJ2. Courteous, competent, and helpful. GPU was connected right away and fueling was efficient. Nothing fancy, but their service was top drawer and there attention to detail both on the ramp and in the FBO was much appreciated. Thanks!
- From Todd Gibson
on 17-Nov-2008
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Flew down to lakefront yesterday (Sunday) from Shreveport, LA. I called the day before and told them I needed the crew car to go to a kid’s b-day party at the zoo. When I landed, they took real good care of my plane. Had the crew car waiting along with a map having turn-by-turn directions to the zoo from their FBO. When I returned, they had a little box of cookies and bottled water waiting for my trip home. They got the best cookies on the field! Next time I'm in New Orleans I'll be using them.
- From Po Ming Teng
on 03-Nov-2008
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What a GREAT FBO!! Friendly people all round and great service. The moment we pulled our plane onto the ramp, they brought our rental car right up to the plane and helped us unload!! Everyone on the ground from the linesman (Sonny), Customer Manager (Jenny) and even the GM (Keith) did their level best to give us one of the best experiences we've had in a looong time. I will definitely visit them again when I come through KNEW.
- From Philippe Maillot
on 02-Nov-2008
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On November 1, 2008 we flew to NEW, our first time flying to New Orleans and picked AeroPremier based on the comments found on AirNav. We were and are extremely pleased with their service. Jenny suggested restaurants, made hotel reservations and arrangements for a taxi. Keith's team took care of the airplane and made sure that even the smallest detail was not overlooked. We definitely will come back and will also recommend AeroPremier!!! Cessna 172BW
- From Lyndon Nugent
on 06-Oct-2008
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Great FBO. The staff goes out of their way to make your trip as pleasant as can be. Rental cars were waiting when we arrived. Plane was on-line when promised. Staff is very courteous. Convenient location on the field. Well worth the visit.
- From Lucas Allen
on 15-Sep-2008
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What a fantastic FBO! We visit dozens of FBO's and this has been by far one of the best and personalized experiences we have received. I cannot even begin to list the extras that Corey and Jennifer and the line guys provided. Thank you very much for everything.
- From Jonathan Boudreaux
on 17-Aug-2008
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Amazing service by amazing people. Facilities were great and so were the cookies. Thanks for all the help in getting a rental car on short notice and for the speedy refuel.
- From Danny Lowe
on 13-Aug-2008
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Wow! Carpet at the door, Car at the door with the air on, and a hangar for the airplane that night. Simply the best most professional staff at KNEW. Thanks for the outstanding service.
- From Daniel L. Paternoster, DVM
on 23-Jul-2008
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Great experience! Keith and Jenny emailed info during planning, met us with cold drinks on a hot, humid afternoon arrival, and had our Comanche in the hangar for us to unload in the shade.
- From Ed Hash
on 05-Jul-2008
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Excellent service! Keith Holcomb goes out of his way to satisfy his customers. I arrived late Sunday afternoon and I had called ahead for a rental car. When I arrived I realized that I didn't have my driver's license with me and Enterprise would not let me rent the car without it. Keith drove me to the Avenue Plaza and came back for me the next morning. He wouldn't even accept my offer of a tip! I will definitely stop here again any time I come through New Orleans.
- From Steven Peretz
on 25-Jun-2008
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This new, locally-owned and managed FBO provides top notch. Our arrival at NEW last Saturday afternoon in a Columbia 400 required that we have the engine examined to correct a hot-running cylinder. Aero Premier's general manager, Keith Holcomb, a former TWA pilot and a current A&P, offered to inspect the engine Sunday morning and report the condition. The next morning at 9am he called as promise and managed to correct the problem fast enough so that we could leave Sunday afternoon as scheduled. He also provided hangar space and topped off our 02 system at very reasonable pricing. In advance of our arrival, and during our stay in New Orleans, Aero Premier's front desk girls, Jenny and Cory, called us several times to see if we required any special services, thereby fortifying the tradition of Southern hospitality. Keith and his team work 12-hour days to make sure everything goes just right and so far their efforts have paid off handsomely in a tremendous customer service experience.
- From Geoffrey Cochrane
on 16-Jun-2008
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I stayed with AeroPremier Jet Center during a recent visit to New Orleans. I was initially concerned that they might not cater to piston aircraft but that is not the case. Their service was far above average. They provided a fuel discount, a reasonable hangar rate and good accommodations / line service. Four stars...
- From Dharamjeet Birthare
on 26-May-2008
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Happy to see lakefront airport growing up again, it’s very exciting for us trainee pilots to meet more people in aviation while we are growing in aviation! Good luck!
- From Keith Dorken
on 28-Dec-2006
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Arrived in pouring rain and fog. Was taxied directly into their 'new' (waiting to be fixed) hangar where we escaped the rain. Attendants arranged for hotel, and left our plane in the hangar during our stay at the regular outdoor tie down rate. Excellent service.
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