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From Pascal Landi
on 06-Feb-2012 |
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We arrived unannounced at 6:00 PM, 12/06/2011 in a C177RG, for an overnight stay on our way to CA. Susan, at the front desk, found us a decently priced hotel room downtown despite an ongoing pharmacist conference, reserved a dinner table at Emeril's and got us a cab to the hotel. When I mentioned I chose Flightline based upon comments on AirNav, she gave us a fuel discount. There's apparently a coupon online for an even deeper discount. Sorry for the late comment, but great service has to be recognized.
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From Brian Quarles
on 05-Feb-2012 |
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First time to KNEW. Line & CSRs were professional and quick to service and hangar the aircraft during our 4 day stay. Facilities are top notch with a wonderful pilot lounge and the best flight planning room I've seen to date with multiple stations and large screen monitors. We will definitely return. Thanks to all the staff for the friendly welcome.
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From Larry McCullough
on 16-Jan-2012 |
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Stayed at Flightline for a 3-Day weekend visit in a C172. Facilities are 1st Class and the staff was even better. When returning to leave, I phoned ahead and they had the plane ready and parked right in front. Taxi pulled right up to the plane and 4 line attendants showed up to get our luggage. We only had 3 bags. Don't forget to ask for the AirNav special. The rate was better than advertised. Definitely will use Flightline on our next trip. THANKS.
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From Braxton Patterson
on 14-Jan-2012 |
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The service was excellent by your employee Suzann. She was professional and helpful with all my questions of where to go in New Orleans. You sure have gem working for you. I will be recommending all my customers and business partners in my trade. Look forward to coming back to visit again soon.
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From James West
on 03-Jan-2012 |
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Flew in today N7837G, excellent service, nice facility, awesome courtesy car, and great directions to the restaurants. Great fuel price also. I will continue to use this facility on return trips!
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From Eduardo Fernandes
on 03-Jan-2012 |
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Flew in from Miami for New Years. Called in advance Wendy had everything ready. Taxi waiting to pick us up and they put the plane in the hangar. Great FBO!! Friendly and courteous staff.
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From Phil Hanson
on 02-Jan-2012 |
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We flew in Thursday for New Years. Great facility, terrific people, thoughtful and accommodating. One of the best FBO's I've been to. If you're flying to Lakefront, Flightline is the one.
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From Phil Hanson
on 02-Jan-2012 |
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We flew in Thursday for New Years. Great facility, terrific people, thoughtful and accommodating. One of the best FBO's I've been to. If you're flying to Lakefront, Flightline is the one.
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From Chris Stelly
on 26-Dec-2011 |
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Even with a past hiccup here I never gave up on this FBO. Flew in last week for a cruise. Hertz dropped a car for me and Flightline stored my plane for the week. Everything worked perfectly. Really nice folks and a very nice facility. As long as there is jazz and great food, I'll be back!
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From Geoff Nelson, N424RM
on 20-Dec-2011 |
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Flew in for a long weekend with the family in our Lance. Ramp service was great. They promptly got us a taxi and helped load all our stuff. The AirNav Special helped a lot. Tie down was $10 per night. Very friendly folks and nice facilities. KNEW is easy access to downtown. We'll be for sure! Thank you.
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From Austin Brister
on 12-Dec-2011 |
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One of the best FBOs I've ever been to. Very affordable on fuel, waived ramp fee, had top-notch facilities, and were extremely helpful. Will absolutely be going here.
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From Marcus Pradel
on 09-Dec-2011 |
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Great Service. We stopped by on Thanksgiving weekend on the way back from Colorado to Florida. Reasonable avgas pricing, modern building & pilot facilities. Crew car was a Prius!
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From Kevin Cook
on 08-Dec-2011 |
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Called as soon as I landed. Lineman waiting and helped unload our bags right into our rental car parked right next to the plane. Very attentive staff. Everyone was so friendly. Great to see people that love their job.
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From Omeed Alaverdi
on 02-Dec-2011 |
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We arrived at KNEW in rain and wind. The folks at Flightline First quickly arranged a spot in the hangar for our plane and were very helpful and welcoming. They called a taxi for us and provided helpful advice on our New Orleans visit. The fuel price as well as the hangar and tie down fees are very reasonable. I strongly recommend these folks and will definitely be back.
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From Karl Gerling
on 29-Nov-2011 |
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Tiedown is $10 per night, plus a $20 service charge unless you buy fuel.
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From John Evans
on 17-Nov-2011 |
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Flew our Cirrus SR20 into Lakefront late one evening, called ahead for a cab which was waiting, taxied right in front, got immediate help with our baggage, very clean and new lounge and restrooms, cool drinks and popcorn available. Plane ready on time for takeoff four days later. Plane filled and right in front. Everyone very pleasant and efficient. Fuel very reasonable, $10/night tiedown. I would return anytime
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From John Bell
on 25-Aug-2011 |
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Arrived in the CJ for a week to escape hurricane Irene. Great service from Tony, Bryce and JP. Great fuel price as well. Best FBO on the field.
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From John Bell
on 24-Jul-2011 |
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Flew in today in the CJ and got treated like rock stars in a Gulfstream! Great service from Curtis and Rob Amos on the line and from Wendy at the front desk!! Can't wait till the next trip!!! Love the flight planning area and the pilot lounge. Thanks!
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From Trent J Corcia
on 13-Jun-2011 |
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Excellent experience with Flightline First this last weekend. Staff was fantastic at helping my family and me with everything that we needed - rental car, maps, fuel, oil, etc. Very clean, modern facilities. Great overall experience and we will be back! Highly recommend these fine folks!
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From Scott Shea
on 23-May-2011 |
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I flew in late on a Sunday and even after I called ahead, the lineman were late on getting out to meet us leading to some initial confusion as to where to shut down. Part of this was my fault as I was calling them up on the wrong freq. (It's 130.8). That was the only issue I had. We were able to get a courtesy car for two hours, but be aware that it's like most places, first come first serve. They recommended a local Mexican place and we had no issues finding the place. The facilities were clean and tidy. The flight planning room had some of the biggest screen computers I have ever seen. We were topped off and on our way in under an hour. A little about NEW, which has nothing to do with Flightline First, but advisable. NEW is a bit nerve wracking with closed field operations. There was a lot of small GA traffic and expect to be getting off the ground in under 5 minutes if you call for your IFR release, or it will be void. Other than that, it's a good place to stop in at.
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From Mike White
on 04-Feb-2011 |
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Great front desk fast line service had us in and out in no time
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From Randel Richardson
on 02-Dec-2010 |
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We use Flightline on a monthly basis and always receive great service. Tuesday November 30 was no exception. The crew of N650RB sends a big thanks to Flightline -- awesome job.
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From Jeff Weller, N41639
on 22-Nov-2010 |
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Visited in October, bought 30 gallons of S/S and there was not a landing fee. Nice people thanks..
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From Claudio Guazzini
on 12-Nov-2010 |
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Very nice service. Crystal at the front desk was really friendly and gave us a lot of help. Fuel really cheap. If I go back to KNEW I'll go for Flightline First for sure.
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From Luke Watters
on 20-Sep-2010 |
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I flew into Flightline First just over a week ago to have dinner with a few friends. I have flown into KNEW many times before, but always ended up at another FBO. I tried Flightline out and will return again for sure. They have the best prices on fuel, and offered us their courtesy car for the evening. The facilities were extremely clean, and the front desk staff very courteous. The line guys had been worked pretty hard that day and were a little slow to respond to a smaller aircraft, but understandable as it was the weekend of a Saint's game. The manager of Flightline personally called me to say thank you for stopping by and apologize for the worn out line guys. He was the most involved manager I have ever talked to of any FBO, and I now understand why Flightline is so highly reviewed. The staff really cares about their performance.
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From Kent Magnuson
on 13-Jul-2010 |
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In today with our Turbo Commander N900NE. Ground accidentally took us here instead of our original plan FBO. Great experience here however. Very nice lobby/facilities for pax and crew. Thanks folks. Well done.
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From Bonny Schumaker
on 11-Jul-2010 |
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Excellent service, very comfortable FBO, friendly, proficient, and exceedingly helpful personnel. A first-rate place and a real pleasure to leave my plane there and work out of there for several weeks at a time. They can also do any mechanical work you might need on your aircraft, get you a rental car and motel, they have high-speed internet and lots of computers to use, very comfortable lounge and work areas. They accommodated a large group of non-aviation people for our project and let us use a roomy office and a large conference room for about 10 days straight. Service above and beyond most FBOs, by far!
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From Herbert M. Sharp
on 11-Jul-2010 |
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These folks will climb walls for you. That's right 15ft walls, go through a 3' by 2' hole at the top and hang drop 15' to the floor of the other side to open a locked door to a room I had to get into to inspect some logbooks. Saved me a day out of my weekend and $$$. The General Manger J Brayton Matthews no less did this for me (He is in great condition). Professional, great facility and nice folks. No other FBO at Lakefront for me. Feel sorry for the competition.
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From Dave Galloway
on 10-Jun-2010 |
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Parked at Flightline First on June 8th. Ordered a top off of the mains in my King Air and one quart of oil (BP-2380) in right side engine. While most everything was very good, the fellow punched holes in the can of oil with a screwdriver - a no no - then proceeded to climb up a ladder and remove the fuel cap. That's when I screamed. He was actually going to pour the oil in the fuel tank. Need I say more? Response from Brayton Matthews, General Manager, Flightline First
There is no reason for not asking when you don't know ... I spoke at length Mr. Galloway and he is a fine gentleman and said he would visit our FBO again. He's truly a forgiving pilot. I thank you for that. The lineman was terminated; Flightline has "ZERO TOLERANCE POLICY" and in such an incident my line managers are required to file a written report and they both will retrain on procedure to prevent any recurrence.
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From Dan Shaw
on 14-May-2010 |
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Went to Flightline First a few days ago in my Baron, was extremely impressed by the service and attention. They certainly seem to treat piston aircraft as well as the big jet customers. They even had a few local restaurant recommendations that turned out to be amazing. I will definitely come back the next time my business takes me to New Orleans.
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From Steven Daniel
on 28-Apr-2010 |
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As a follow-up to last trip to KNEW. Brayton Matthews at Flightline contacted me; he informed me that the Avionics shop and Maintenance were not part of Flightline and that they only rent the space. Furthermore, he additionally apologized for the problems I encountered. I personally find this refreshing that a manager follows up and makes sure customers are happy. It is also a testament to how excellent AirNav works; I will visit this FBO again to give them another chance.
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From Steven Daniel
on 24-Apr-2010 |
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Absolutely, the worst FBO experience that I have had. I flew in on a Sunday and informed them that my strobes were inoperative and I required service. I subsequently called everyday to check the status, I was assured that it was being worked on, after three days nothing was done and I was told since it was a French plane it would require more time to get parts. Well, fascinating since nothing was determined and the strobe is a Whelen. I subsequently moved the plane to another FBO and it was repaired the next day. Also, the plane was supposed to be hangared, after the second night, they moved it to the ramp to make room for a social event without informing me.
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From Chris Stelly
on 10-Apr-2010 |
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I've commented on this FBO previously, very nice facility - however the last two visits my car was not available upon arrival. The first time I spoke with a woman earlier in the day and was assured there would be a vehicle waiting. Upon arrival there was no vehicle or even a notation that I had called. The person at the counter did allow me the use of a nice crew car. Two days ago I sent an e-mail requesting a vehicle. Upon arriving at 8PM, I was not only told there were no cars, but that they never received my e-mail (which I have since verified was sent). At least the person at the counter took the time to find an FBO on the field that had cars. I moved my plane there. Flightline First is a really nice FBO, but the last two visits have been disappointing.
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From Gil Graham
on 02-Mar-2010 |
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I used this FBO several times with outstanding service every time. No complaints. Very nice inside.
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From Steve Lepage
on 28-Feb-2010 |
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I flew in to Flightline First to pick up 4 passengers. They literally walked from the cab through the front door to the ramp. No services were needed and no fuel needed. Not even a bathroom break. I was charged $20 for the use of their door! Unless you are burning JetA, avoid this place. Other FBO's on the field are EAGER for your business. Don't patronize FBO's that deliberately try to deter piston singles like Flightline.
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From Scott Schroeder
on 28-Dec-2009 |
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I landed here in early October 2009 to sit out some thunder storms rolling in. Outstanding service! They had my plane put away and the front desk hostesses helped me locate a suitable hotel and called a cab. Easy in and out makes this one a definite the next time I land here.
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From Boyd Birchler
on 24-Nov-2009 |
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Was there during the Hurricane Ida and was well taken care of. From the time we arrived until we left we were treated like visiting members of the family! They tied my plane well and made sure it stayed tied. Winds never got over 50 but that’s enough to get you worried about the security of the plane. No need to have worried they took good care.
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From John Vossman
on 08-Nov-2009 |
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Landed for fuel and to stretch legs. From the lineman to desk personnel you could tell they like their job. Great attitudes and service from everyone. Fuel price $3.85 was the best on the field. I didn't mine to get this price I had to use the selfserve. I had a problem in the past with another FBO ripping my fuel cell, so I like fueling my own plane.Even though I used self serve, I was still offered a crew car and no landing or ramp charge. A+ FBO
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From Dennis Long
on 01-Nov-2009 |
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I visited the Big Easy for a conference and selected FlightLine First to tie down and fuel my V35B. The smiles and friendly service made me feel good as I left my plane and went into town (they had already called a cab for me). Severe wx was moving in a couple of days later and I called to ask if they had hangar space. They somehow "stacked" the planes in the big hangar and made mine fit! Thank you FLF. I highly recommend them!!
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From Michael Katz
on 10-Oct-2009 |
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Very friendly staff and nice facility. Great to see KNEW up and running.
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From Will Stroud
on 21-Sep-2009 |
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Flew in for the weekend to visit a friend. The staff and FBO did a fantasic job on all aspects of the visit. Keep up the good work!
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From Brandon Johnson
on 09-Sep-2009 |
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Went about a week ago. Unbelievable service... Showed up and they were there to meet us with a follow me car. They had already called a cab and were super friendly. They went so far as to tow off and tie down the plane and then place it by the self serve (right next to) before we arrived at the airport for departing.... And all this for free!! They were really amazing and the new FBO looks great.
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From Tommy Shelton
on 24-Aug-2009 |
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Landed @ KNEW after dark in C414 on 8/24/09. Went into Flightline First. Ali Amarena was behind the counter. She anticipated our every move with transportation and food, even going to p/u my dinner. The facility was new and first class, but Ali made one feel at home. Will surely return to this FBO. They even have the lowest price fuel. Who says you can’t give great service and be reasonable w/your prices too?
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From Eddie Esserman
on 20-Aug-2009 |
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We spent a July weekend in New Orleans and thought ramp tie down would suffice for my A36. I did ask in the event of inclement wx to put me in a hangar. While we were downtown a storm blew up and I called and asked to be put inside. They said, they'd already done it! Imagine that. I suspect the plane stayed inside for the duration. The gas price really is the best in town, the folks at Flightline First are really that: FIRST RATE. Go to New Orleans, they need your visit. The food's great, hotels are a deal and Flightline First will take great care of you in the Big Easy. You can relax if your plane is at Flightline.
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From Chris Stelly
on 02-Aug-2009 |
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Flew into NEW the first week of June (sorry I'm just getting around to this post!) with my wife after we realized her passport had expired days before a family cruise. This was without a doubt the nicest FBO we've ever visited! I know you read that often but one visit here and you will agree with all the other positive posts! As my wife said when she exited the rest room, "Even if you don't need to go, YOU NEED TO GO check out the rest room!" We'll be back in a less stressful time!
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From Wayne Mudge
on 22-Jul-2009 |
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I was exceptionally impressed with the GREAT customer service provided by Fightline First. The "lineboys" were the best seen to date. They helped load/unload the plane, provided ice for our cooler, towed the plane to make self-fueling convenient, provided a golf cart to carry our luggage, and called a taxi. Did I mention they were friendly and nice? Attaboys for Flightline First.
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From Ronnie Pennington
on 16-Jul-2009 |
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Very nice place to refuel, and grab a bite to eat. Awesome crew car, and the staff could not have been better. Thanks for the good service.
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From Michael Frank
on 10-Jul-2009 |
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Flew into Lakefront on a Veteran Airlift Command hero flight mission. Flightline First was very accommodating and supportive of this worthy cause. Extended the "red carpet" treatment to my passenger. I'll use Flightline First whenever I'm in New Orleans!
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From Colin Higgins
on 06-Jul-2009 |
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Visited Lakefront airport on 7/5/09 and used Flightline First for my Piper Aztec. Simply put, Flightline First is the best FBO I have ever visited. I have flown professionally as a corporate jet pilot for several years and have traveled worldwide- my experience on 7/5/09 at this FBO was an example of what all FBOs should aspire to.
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From Michael Barnett
on 21-Jun-2009 |
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Amazing FBO! My friends and I flew in here for a two-day vacation. The staff was friendly (also very cute...), hangar service for our Tiger was only $10 more a night than leaving it out in the rain, and all the drinks were free. Also, when we needed to find the best nightlife in the city, calling the FBO and asking them proved far more helpful than the concierge at our hotel. Rock on!
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From Paul Soule'
on 28-May-2009 |
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Stopped by for fuel and lunch. Very helpful, and a great crew car! They couldn't have done more!
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From Kent Magnuson
on 16-May-2009 |
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Stopped here today in our N900NE Turbo Commander and had best service and friendly people.
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From Edward Askins
on 07-May-2009 |
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Excellent facility and fuel prices. The staff was friendly and helpful. Overall a very nice experience,
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From Zachary Falkenberry
on 03-May-2009 |
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Great facility! Staff was friendly from the first phone call. Provided a very nice SUV, with GPS, as the crew car. Alli was fantastic at assuring we received great service. Upon arrival, the linemen were waiting for us on the ramp. They marshaled us in a professional manner. The line staff promoted a professional appearance that left me more than comfortable leaving my aircraft in their hands. Upon departure, one of the linemen, a Braves fan (Go Braves!), stayed 30 min over for us. He was quick to be of service in any way possible. We took on fuel at the self-serve pump, which was in good condition, easy to use and an outstanding price. If you are coming to New Orleans, I think you will find Flightline First to be the best option for outstanding customer service, modern facilities, and great fuel prices.
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From Dico Reijers
on 17-Apr-2009 |
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Great FBO... Their new building was almost complete. The taxi pulls up right to the plane to get your bags. The self-serve pump was U/S however they filled us up and charged us the same SS rate. Lucy at the counter is a ball of energy and loads of fun.
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From Michael Nassour
on 28-Mar-2009 |
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Brought some guys in for golfing on 3/18. Flightline crew had the rental car pulled up to the plane as soon as we taxied in, loaded clubs, & provided directions. Great service!!
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From Michael McLaughlin
on 23-Mar-2009 |
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Dealing with Flightline First was an absolute pleasure on my first ever flight into Lakefront Airport. Now that I know the level of service to expect, I can safely say there will be many more visits for us in the future. Thanks again!
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From David Savage
on 20-Mar-2009 |
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I stopped in 3/14 on the way to Florida. Self-serve fuel price was great and FBO was very comfortable for a portable building. Good flight planning area and cold drinks available in the vending machines. The Flightline folks were all very nice. I would recommend a stop here if your travels take you near New Orleans.
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From Paul McCracken
on 08-Mar-2009 |
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Great service and genuinely friendly folks, even during the chaos of Mardi Gras. I will be back.
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From John Linder
on 01-Mar-2009 |
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Flew in for Mardi Gras in a 182. Quite simply the best service and friendliest staff I have encountered yet in my 350 hours of flight time. Tie downs were 10 a night self-service fuel was reasonable. Would highly recommend.
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From Omer Perlstein
on 26-Feb-2009 |
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It's my second time landing there, and you know what? I wished I lived closer and could have come visit much more often, my friend and I landed there on Feb. 23rd for the Mardi Gras celebrations, and service was unbelievable! Starting from the nice, polite helping lineman that went out of his way to make us feel good (even with our old 172...) and than the service at the counter was so nice and helpful, car rental has never been easier and they upgraded our compact priced car to a very nice and comfortable car, before we even realized it, our stuff was in the trunk of the front parked rental car (all by the staff!) everybody there was so friendly and gave us such a welcoming feeling, will definitely do my best to go back there! Good luck with the new building that's supposed to be opened soon.
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From Dave Morris
on 21-Feb-2009 |
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Great service from the CSRs and good advice on flying around the Mississippi Delta from some instructors there. Cab ride to the French Quarter was $28 and $20 coming back to Lakefront. Nice crew cars to go get lunch.
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