Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From John Totty
on 08-Jul-2008
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I recently flew into RBD on a last-minute business trip and thankfully Ambassador took care of everything I needed. Rental car arrangements, fuel, servicing.... All done by a cheerful, professional staff. I would highly recommend them and will visit them again. Thanks for all the help! JT
- From Roy Carpenter
on 06-Jul-2008
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Used Dallas Executive as destination to take advantage of lower fuel prices even though it is a 45-minute drive to North Dallas. Found Ambassador Aviation personnel friendly and helpful. Fuel price lower than fuel card program at other FBO's. Hangered my King Air free for 9 nights. I would definitely stop here again.
- From Kevin Schenk
on 24-Jun-2008
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This FBO is awesome. I flew a brand new king air C90 in with a few clients for a meeting and Ambassador did a perfect job. They had the rental car pulled up with the AC blowing before the props stopped spinning and greeted us with smiles. Blair did a fantastic job and his crew is the best that I have ever seen. Asking me if there is anything they can do to make our stay anymore pleasant. After my clients left and were on there way to their meeting they even ask if I would like to put the aircraft in the hangar to keep it out of the sun and I could put the power supply on it to let the Air conditioner run to keep the cabin nice and cool. I would recommend this FBO to everyone. One of the best I have ever been to in my career. Keep doing a great job Blair you guys are on your way to great success.
- From Tom Bond
on 16-Jun-2008
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These are very friendly and helpful folks, and the fuel prices are very competitive. I'll definitely go back.
- From Frank Fisher
on 09-Jun-2008
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This is just a quick note thanking the folks at Ambassador Aviation for the excellent service we received during our short visit on 6/6. The line crew was neat and professional; the facility and staff were top notch. Special thanks to Blair for the excellent customer serivice. We will be back.
- From Jim Monroe
on 30-May-2008
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Outstanding service from the entire staff. The rental car was waiting, the airplane was fueled and ready to go on time. Great job.
- From Randy Foster
on 28-May-2008
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As always it was a pleasure stopping in. It is just a few times a year that I get into Redbird but you are always my first choice. Thanks for the car. Randy Foster Chief Pilot J Bar B Aviation.
- From C Wonderly
on 27-May-2008
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I recently completed a cross-country trip and found the staff at Ambassador to be one of the best I encountered along the way. I would definitely recommend this FBO, and their gas prices are tough to beat.
- From Matt Brenna
on 14-May-2008
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Always impressed with the quality of service at Ambassador. Thanks for all the help!!
- From Michael Hart
on 12-May-2008
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It is refreshing to find a FBO who really goes out of their way to show you that they want to earn your business. Ambassador Aviation is one of those rare examples. They had a map printed out to my destination waiting for me, and their warm hospitality and the professionalism of their ground crews is top-notch. I will stop there again on my next trip to the DFW Metroplex.
- From Virgil Yanta, Sr.
on 08-May-2008
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Best FBO experience ever! These folks bent over backwards to cater to every need--helping with flight planning & weather data eval, offering to feed me, calling several hotels & negotiating good rates, & then even driving me to & fro. My aircraft sat 3+ days inside their spotless, well-lighted hangar--for no fee! Don't fail to see for yourself: you'll not regret it.
- From John Gorley
on 08-May-2008
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The staff at Ambassador were very friendly, very professional and made us and our clients feel at home. They made sure we were very well taken care of. Blair and his crew will definitely be seeing us again. I will encourage future clients to fly into this field and use this FBO.
- From Lon J. Sauter
on 08-May-2008
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Fantastic service, great fuel prices. We will return when we visit Dallas again.
- From Ken Gedney
on 08-May-2008
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On May first, I delivered an aircraft to Redbird and uses Ambassador Aviation as my choice of FBO. I needed to get to Love Field within the hour. The Genereal Manager, Blair, personally drove me to Love Field so I was not late for my meeting. I felt that this was beyond the call of duty.
- From Jeff Jobe
on 07-May-2008
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These folks are a great FBO. Great fuel price, quick with a car and put my PA46 in an empty hangar for three nights. If they have space you get a free hangar. Unbelievable. Nice people also.
- From Jonathan Liss
on 05-May-2008
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Ambassador Aviation did a great job! My car was clean, ready, and full of gas. My airplane was very well cared for. In fact, they placed it in a hangar without being asked to protect it from a storm that came through. Their gas prices were also very attractive. Thanks Ambassador!
- From Robert Hardy
on 28-Apr-2008
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Just would like everybody to know that the people at Ambassador were very helpful and went out of their way to help us out. Blair went out of his way to make sure that our stay was the best. Thanks for being there for us.
- From Scott Nichols
on 27-Apr-2008
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The service was excellent, the fuel price is terrific, but the facility is small and Spartan, to put it kindly. And I was stunned to find there is NO CREW CAR. They have plans to upgrade their facility, but until they do this is no place for corporate operators.
Response from George Moussa, Owner, Ambassador Aviation
Scott, we service numerous Corporate Operators each week at our FBO. The "Courtesy Car" has never been an issue as we accommodate everyone who needs transportation to any location. GA and Corporate pilots visit us because they love our low fuel prices and great service. I regret it was an issue on your arrival but we would have had the same situation had our "courtesy car" already been taken for the evening. I did email you offering you a discount on fuel for any inconvenience caused on your next visit. I hope you try us again. Just for your information, we are adding a courtesy car in the very near future - 30 days from now and adding several new hangars. We always hangar overnight stays for free. Sincerely, George Moussa
- From Olef Simonsen
on 12-Apr-2008
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Highly Recommend- we came in for a couple of nights and they had the rental car waiting and space available in the hangar- great service.
- From Dave Fisher
on 10-Apr-2008
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We stopped at RBD on our way back to Minnesota and tied down at Ambassador. They were very helpful and arranged an Enterprise rental car, which they drove out planeside after we arrived. We were very happy with the staff and the service, and we'd use Ambassador again.
- From Ron Landis
on 10-Apr-2008
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We have been using DAL and Addison for years, but at $7.00 plus per gallon, decided to give RBD a try. The distance to our destination was about 15 minutes longer, but the saving in fuel cost at Ambassador Aviation was well worth it. 350 gal X $2.00 per gal = $700. It was worth the 30 minutes to save $700. The rental car and service were exemplary.
- From Jim Pittenger
on 10-Apr-2008
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These guys were great. Lowest fuel price in the area and excellent service. I will use them again when I visit Dallas.
- From Dr Chuck Wyatt
on 21-Mar-2008
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Excellent service and very attentive to all details. Enterprise rental cars of site...Received confirmation phone calls about my scheduled arrival.. Highly recommended
- From David Tanner
on 18-Mar-2008
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Simply put: The best service I've had in 15 years of flying! It pays to let these folks know you are coming. When we arrived, three linemen gave us a progressive taxi straight into a nice new hangar (no charge if you fuel up). Blair went the extra mile, well actually 25 miles, by giving us a ride to our hotel. We stayed three days and during the weekend, I received a text message asking what time we wanted to leave. When we got back to the airport, a lineman washed and waxed my airplane! Well maybe not. Actually he just fueled it, but he acted like he would have been happy to wash and wax it if I had asked him!
- From William Byers
on 17-Mar-2008
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Top Notch Operation! Blair and his staff are very courteous. Upon Arrival Blair found us a hotel, reserved the room, dropped us off, and even picked us up the next morning! Fuel prices are more than fair. Thanks for a pleasant experience!
- From Wendy Reynolds
on 06-Mar-2008
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Parked our Caravan Amphibian with Ambassador overnight recently. It was very windy and severe storms were on the horizon. The line service got us quickly taken care of and even offered to put us in the hangar if we needed. No taxis were to be found so they even booked and drove us to our hotel! Next morning we were fueled and ready to go in no time. Dave and the gang there were great. Not only do they offer great fuel prices, they offer the best service hands down. Thanks!
- From Matt Johnson
on 29-Feb-2008
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My company recently brought 3 C-172s to Ambassador for a week, we chose Ambassador initially because of the low cost of fuel and hangar space, but it's the great service that will bring us back. Dave & Co. made us feel like we were their most important customers. To be frank, their facilities are rather modest, but the staff took care of all our needs, including rental car, hangar and maintenance arrangements promptly and without any of the "would you please get your piston single off our ramp" attitude we received at another Dallas-area airport (rhymes with "Madison") during an afternoon stay.
- From Lenny Miller
on 27-Feb-2008
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The service at Ambassador was a breath of fresh air! We go to Dallas regularly, and Love Field is closer to our destination, but the FBO's at Love don't cater to piston twins. We were tired of paying their large overnight fees and high fuel prices. I emailed Blair and he had a car waiting for me, and David behind the desk couldn't have been more helpful. Thanks guys, we'll be back! Lenny Miller
- From Creighton Ring
on 27-Feb-2008
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The staff at Ambassador was accessible and professional from start to finish. They anticipated our needs at every turn. Our crew has collective corporate experience spanning twenty-five years. We are very pleased with the non-bureaucratic, customer-focused attitude and performance by their dedicated professionals and will be back when visiting Dallas.
- From Joe Mendyk
on 14-Feb-2008
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Flew into KRBD from Houston and parked at Ambassador Aviation. I have been flying for 6 yrs now and I can't think of any place that I have been where the people were as nice and courteous as Ambassador Aviation. I highly recommend them. Blair went above and beyond to help me get to my final destination by personally driving me there because there was no taxi available on short notice.
- From Kenneth Climie
on 15-Dec-2007
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Repositioned airplane to RBD-Ambassador for month of Nov-2007 while runway at TKI was resurfaced and airport closed. What a great experience! Friendly, knowledgeable staff. Even though they knew I would be a temporary tenant Ambassador took very good care of me and the airplane. --Thanks...!!!
- From Rocky Schwartz
on 13-Dec-2007
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During the month of November 2007, I moved my MU2 to RBD from TKI [while runway resurfacing was accomplished at TKI].. Ambassador provided hangar and fuel for my MU2 at rates that were more attractive than any other FBO in the DFW area ... The service was exceptional [for example ... When I took my plane to Tulsa for multi-day overnight service.. Blair gratuitously provided "taxi service" for me from DAL to RBD (on a Sunday afternoon during a Cowboy game, no less) for me to retrieve my then stranded car at RBD ... All with a smile and plenty of "thanks for the business”].. Line crew efficient and friendly ... While their current FBO staging facilities are modest, I am looking forward to seeing their new FBO that I am told is to be built in 2008 ... Ambassador is a first class, exceptional FBO that I highly recommend ... I will be back ...
- From Marvin Homsley, Citation 97DD
on 20-Nov-2007
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Cheap fuel prices brought me into your FBO but the exceptional service and friendly attitude will keep me coming back. Your people went above and beyond the call of duty to meet our every need. You are not big but you are the best.
- From CJ Verdaglio
on 09-Nov-2007
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On our last 13-city, two-day, coast-to-coast flight in the Citation, Ambassador Aviation stood out from the rest. The customer service and responsiveness was the best of any of the FBOs on our trip. We came to Ambassador for their exceptionally-low fuel prices that were lower than everyone else in the Dallas area. When we arrived, the fuel truck was ready. Line service was polite and attentive. It was the owner's birthday. Upon arrival, the manager, Blair Descourouez, of Ambassador met us on the ramp with birthday cupcakes (works better than a whole cake in an airplane), complete with candles, plates and napkins. Mr. Descourouez personally went and picked up all of this for us at no charge just to make our flight for the owner. Ambassador went above and beyond in the service we received; it was the highlight of the trip. We will certainly use Ambassador as our FBO of choice in the Dallas, TX area for its fuel prices and its people. We look forward to seeing their new building in 2008!
- From John Cook
on 27-Oct-2007
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We often land at RBD and enjoy the excellent service and good fuel prices Ambassador offers. Recently we landed and experienced a nose wheel shimmy, Ambassador immediately hangared the aircraft for repairs. Through the week repairing the aircraft, all of the staff including the owners and manager frequently checked in offering any assistance. On departure there was no charge for hangarage or any services. The rest of the money gouging FBO's should take note on how to treat customers and keep general aviation alive.
- From Alan Burns, N8354Y
on 24-Oct-2007
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Excellent service, and good prices.... These folks really understand customer service! -
- From Edward Gibbs
on 09-Oct-2007
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*UPDATE* Ambassador Aviation made a call to me regarding my first comment and affirmed me that our plane was hangared. If I do go back to RBD, I'll be stopping at Ambassador.
- From Edward Gibbs
on 07-Oct-2007
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Made a phone call to Ambassador to inform them what time I'd be arriving. Due to weather, we were about 30 minutes late and found no one to greet us. When we entered the FBO we told them who we were (tail number). We were told the airplane would be hangared, since we were staying in Dallas for 2 nights, but when we arrived back the plane looked like it was never moved. Fuel was cheap, but that was about it.
- From Tom Inman
on 03-Oct-2007
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My first trip into RBD was a pleasant surprise. The line crew met us with our rental car and loaded it in two shakes. I requested a nacelle wash for our C90GT and was told the overnight hangering was no charge. When I arrived the next day I found a sparkling plane and was told the wash job was "no charge". Absolutely the best FBO I've experienced in the past decade!!! I'll be back!
- From Tim Wrenn
on 28-Aug-2007
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The staff at Ambassador Aviation did an excellent job helping us arrange rental cars and crew hotel rooms (special crew rate). Also had a good fuel price. Jerri, Tim, and Vernon did a great job and met are every need.
- From Thaxter Price
on 12-Jul-2007
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I had a very nice experience with Ambassador. It was my first time into Dallas Executive (It'll always be Redbird to the old timers.) I e-mailed them to ask their location on the airport. I received a prompt reply and a welcome. I was met on the ramp with a beverage, and my plane fueled and hangared (FREE) for two nights. The folks their are very friendly and committed to taking care of you. I can recommend them to you.
- From Lee Carson Captain, Citation SII
on 17-Apr-2007
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Our recent experience with Ambassador Aviation was wonderful. Initially, their fuel prices attracted us during our 10 days of training in a Cessna Citation SII. However, once there, we appreciate having the plane in their hangar when not training. We did contact the other two FBOs on the field, but we are conservative spending money, and seek to get the best service from vendors. In the future, we will return, their location is convenient to downtown Dallas and other parts of the city. Enterprise auto rental will deliver/pickup vehicles as well. I look forward to continued usage of Ambassador's great service.
- From Jason Rogers
on 19-Dec-2006
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The staff at Ambassador did an excellent job of handling our last minute changes. They contacted our pax and arranged transportation from DFW to their facility. A+ Service. Good fuel price too.
- From Jeff Taylor
on 17-Dec-2006
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Good service. Picked because it was cheapest full serve on field. Even though it was good weather and was only staying several hours, they hangared the aircraft until my departure. Had the aircraft ready when I called heading back. No problems whatsoever.
- From Joe Cunningham
on 27-Aug-2006
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Called ahead on Friday asked for rental car for a Saturday afternoon arrival. Arrived a bit later than anticipated (3pm) on Saturday, and the facility didn’t look like the FBO on the website. Looks as if Silver State Helicopters moved into the facility depicted on the website. No one on the ramp. Called them on AIRINC with no response. Went to Cutter and were greeted promptly and secured rental car. Drove down to Ambassador to make sure we didn’t mess them up on the rental car. We roused a gentleman who knew nothing of our planned arrival.
- From Bill Strawn
on 21-Aug-2006
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Arrival on 8/18 was great. Met me at the plane with the rental car, quickly had me ready to go. However, arrived at FBO Sunday 8/20 and lineman did not know where they had hangared my plane. While he searched hangers I saw large sign in office saying where it was. Unfortunately, the lack of awareness where to look for the info on my plane by the on duty lineman got me off 45 minutes late. Will use again, but next time I will make sure I know where they hangar my plane before I leave the FBO.
- From Jim Dippel
on 07-Aug-2006
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Recently stopped in at Ambassador and was very pleased with the service I received. Gas prices were reasonable, cheapest on the field, the linemen were very friendly and efficient and Ambassador even provided a hangar to keep my RV4 in, out of the hot Texas sun for the day....
- From Richard Greb
on 09-Jun-2006
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Flew into Dallas Executive and was met by very efficient and courteous line crew. Topped up at $3.84/gal--June 5, 2006 pricing. Great pricing for downtown location and transient pilot. As with other posts, Ambassador offered to hangar my Columbia 400 for no charge overnight. New 'wheel-lift type' tugs. Plane was pulled first thing in the morning as requested and ready to go upon return to the field. Would recommend.
- From Alex Bruzzano
on 07-Apr-2006
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Great service from start to finish! Jonathan and Felix are some of the top linemen I have met so far. Everything was flawless from start to finish, from hotel to fueling to being placed in the hangar for free (a service I have never received). Best price on Jet A on the field! Comfortable crew lounge and ok facilities. If you come to Red Bird, you owe it to yourself to stop in at Ambassador.
- From Alan R. Stahlman
on 27-Mar-2006
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Stayed overnight with our Caravan. Great fuel prices and service for a Dallas airport. They took fantastic care of us.
- From Juan G. Rodriguez Citation 500.
on 06-Mar-2006
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I was impressed with service and convenience. Friendly helpful service, rental car by the airplane, help to get dinner reservation's and best of all, 10 minute drive from downtown Dallas. When leaving Dallas, plane was ready, ice at hand, cover's removed and stowed, just ready for preflight. Definetly I am returning.
- From Jack Sheehan
on 02-Mar-2006
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My first eperience at Ambassador was a wonderful one. I arrived at night and had selected Ambassador based on the fuel price (AirNav.com) and the idea that at larger FBO's a small experimental Velocity gets noticed by the pilots but not treated well by the FBO if they have jets to take care of. I was greeted by a very polite and knowledgeable line man and offered a hangar at no cost. I was picked up by a friend. It was a very short ride to the downtown convention center and hotel area. When I departed after 3 nights (still in the hangar) the taxi from the Hilton downtown was only $25. I was only able to take about 10 gallons (sorry I wish I could have bought more) the price was very resonable for a metro area. The folks there during the day were great and just kept wanting to do more for me. I will definitely be back at Ambassador when in Dallas
- From Carter Olson
on 05-Feb-2006
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Ambassador Aviation provides great service on many levels, including inexpensive fuel, free hangar storage, and a customer-oriented staff; if you're looking for a quick fuel stop or a place to tie-down in the Dallas area, Ambassador Aviation is a top choice, even when arriving in a lowly Skyhawk. However, if you need ground transportation, you should plan it in advance, because the location is more out-of-the-way than you would expect, considering its proximity to Dallas and DFW; additionally, staff couldn't offer a courtesy ride, because only one employee was on duty. I finally paid $150 in taxi rides to go back and forth to DFW for a connecting flight. Bottom line: this is a fine place to stop, but evaluate your ground transportation requirements before selecting this airport. (By the way, ATC casually refers to the airport as "Redbird," which apparently is a former name; note the RBD identifier.)
- From Steven J. Coulter, MD
on 28-Dec-2005
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Flew to Dallas for the holidays. Flew into KRBD Christmas Eve. I was topped off with some of the least expensive fuel in the metroplex. Then, they kept my 210 in their hanger at no charge. It was pulled out ready to go when I arrived the day after Christmas. Great hassle-free service at a major market airport. I hihgly recomend KRBD and Ambassador for your next trip to Dallas.
- From Trent J Corcia
on 15-Nov-2005
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After doing much research into the airports in the DFW area and comparing these airports with where I live (near downtown DFW), Dallas Executive/Redbird Airport is the perfect fit for me and my airplane. After comparing all of the facilities at RBD, I chose Ambassador to hanger my plane. They keep the lowest fuel prices on the field; they have friendly linemen and a knowledgeable staff. As an aircraft owner hangered with Ambassador, they have been great! I cannot say enough great things about them. I have never had a negative experience with these guys. They are top notch! Hats off to you! Keep the hanger and fuel prices down! Keep up the great work!
- From Mark Morris
on 06-Oct-2005
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Revised from Sept. 30. While I still feel Ambassador is not up too par with other FBO's located on RBD, they do listen and care about their customers. I respect FBO's that read AirNav and adjust as necessary. Thank you for taking the time to respond swiftly.
- From Mark Morris
on 30-Sep-2005
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The worst FBO experience I have ever had in my 3 years of flying. Showed up after 3 hours of flying, topped off the tanks and requested a courtesy car to get some food at a local spot. The response was as if I had requested a kilo of plutonium, followed by a near interrogation of why I would need a car. Long story short, we were taken to a restaraunt in a sad sad excuse for a car, the worst of which I had ever ridden in (and I have spent some time in Tijuana). This was followed by a 20 minute attempt at processing our credit card, which had to be explained step by step over the phone. No coffee, no tea, no popcorn, no mints... nothing. They had the cheapest fuel on the field, but trust me, it isn't worth it.
Response from George Moussa, President, Ambassador Aviation
Dear Mark Morris: You forgot to mention that we picked you up in a 2004 Lexus from the restaurant, or the fact that we informed you that we did not have a courtesy car available upon your arrival. One of our line guys offered to take you in his own personal car to be courteous and accommodating which you freely accepted. The credit card machine was acting up and we apologize. That can happen anywhere. We offered to refund you for the 15 gallons of gas you bought for your C-152 but you refuse to answer my repeated emails. We ALWAYS do anything we can for a customer. Coffee and mints are there everyday. Maybe you just did not see them.
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