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From Cliff Biggs
on 12-Jan-2010 |
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Spent 4 days till 1/09/2010. Great place to stop. Good service, clean, fast and careful. Hangar space available for our Mooney priced right! Used them 3 yrs ago in the old facility and came back again. Will be back next time in Dallas.
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From Mark Overley
on 08-Jan-2010 |
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This was my first time visiting this airport. I checked with all three FBO's prior to choosing Ambassador. Ambassador had the best jet fuel price but the attention to service was equally impressive. Diana helped me with all of my questions and found us a nice hotel at a great price. When we arrived we were tended to right away. One of our passengers had arranged for a rental car but it was at one of the other FBO's on the field and the line guy took him to the FBO to get his car. They put our airplane in the hangar with care then drove us to and from our hotel. These folks mean business and it shows. Thanks for a great stop!
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From Carl Potter
on 25-Dec-2009 |
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Wow! Great airport and great service by Ambassador. Alonzo marshalled us up to the building and had our rental car ready. The next day they had the plane ready to pull out of the hangar and treated us like owners of a biz jet instead of 182S owners. I can't imagine how they treat the big iron. Also, the tower personnel were friendly and helpful. I found this true in my primary training days when I learned to land without incident at Red Bird. We will be back.
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From Peter Rez
on 06-Dec-2009 |
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One of the best FBO's in the country. They hangared the aircraft for free and the fuel price was very low. Friendly efficient service and very convenient for downtown Dallas.
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From Jeffrey Portman
on 10-Nov-2009 |
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We absolutely love this FBO. These folks really know what they are doing and more importantly, they care! Phenomenal service, Phenomenal facilities and Phenomenal fuel prices. In my opinion, the best FBO in the country! We only wish we lived there so we could enjoy these folks everyday.
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From Jack Goodner
on 28-Oct-2009 |
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We have used Ambassador Jet Center for over a year now and cannot say enough about the excellent service we receive there. We have quick turned in less than 25 minutes touch down to take-off, and this is with fuel service. This also says a lot about RBD Tower personnel. Always professional, but always with enough humor to make you smile. Thanks again to Dave, and now to Diana........
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From Todd Abbiatti
on 24-Oct-2009 |
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3rd time here. I was not sure service could get much better, but it did. Everyone is fantastic and very friendly. Great FBO, Jet A at a great price. Really close to downtown, check them out, best in the country....
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From Dr. Vaughn DeCoster
on 20-Oct-2009 |
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Perfect! I called ahead to let the folks at Ambassador know I was coming in and needed a car and hangar space - no problem. When I arrived they had the car on the ramp waiting 20' from my plane, promptly fueled and placed my bird in their hangar. Diana in the office and the line folks are friendly, helpful, made me feel right at home. Service like this is rare... This is my FBO in Dallas. RBD is easy in/out by air as well as by ground.
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From David Whitt
on 02-Oct-2009 |
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These people are great! We have used Ambassador several times, they are very attentive and courteous, have our rental car waiting, and have a nice facility and excellent fuel prices, and everything ready upon our departure. - Cessna Citation.
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From Christopher Anderson
on 26-Sep-2009 |
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This is a great FBO! Unusual to have three FBO's competing at an airport, but Ambassador made their case for me. I emailed all three in advance of my trip. Ambassador got back to me much faster than the others, and with more hospitality. Their fuel price was best, and service impeccable. The staff went above and beyond on our arrival and departure, and they treated my 1968 Mooney with great care. Hangared it free of charge with the big birds. Many thanks to the wonderful woman working the desk on Wednesday (I am embarrassed that I do not remember her name) and to Diana who checked us out.
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From Philip Yeadon
on 25-Sep-2009 |
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Great service, nothing too much trouble. Diane really goes out of her way to make sure all our needs are taken care of, a real asset to the company. Fuel is good value and proximity to Dallas makes it a no brainer. We have now relocated our GIII to Ambassador's new hangar.
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From Chad Bartee
on 24-Sep-2009 |
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This place is awesome. Dave and his guys treated us like royalty. Oh yea, and put us in a hangar free of charge for the night. Also, Jet A with Prist at $3.05 what a bargain. Dallas Exec is a jewel.
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From J. McCarver
on 23-Sep-2009 |
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Great FBO. If going to Dallas area check these guys out! Great service in a clean new facility. Did I menton no FEES! and great fuel prices? Give Dave (ops manager) a call. This was my second visit/first overnight and we will be back. ATC was great, much quicker than DAL and cheaper. Thanks you for the hangar.
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From Michael Swain
on 27-Aug-2009 |
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Spent a few hours at Ambassador Aviation on Aug. 26. Diana Sabedra and the line crew could not have been nicer. The facility is excellent. Access into and out of RBD is very easy if you have business in Dallas.
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From John Keller
on 27-Aug-2009 |
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What a great FBO!! PC-12 fueled and placed into hangar for two nights; kept out of the 101-degree heat, too! Excellent customer service attitudes exhibited by all personnel. Obviously, this FBO has great employee training to handle customers from the C-152 to large business jets. Keep up the great work. I'll be back when I am in the area.
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From Geoff Nelson
on 25-Aug-2009 |
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What an awesome FBO. We flew our Arrow in to visit family for 5 days. Tie down fee was waved with our fuel purchase and even better they kept our plane in one of their hangars! David was great and had our plane ready for our early morning departure and even gave me a hand with our bags. We will definitely be back.
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From Matthew Simpson
on 23-Aug-2009 |
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I've been based at Ambassador since February of 2009. By far, the best FBO you will find. Everyone will go out of their way to take care of you, and the fuel rates are extremely competitive.
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From David Perkins
on 20-Aug-2009 |
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Stopped in for a few hours and the Operations Manager, Dave, got us in and fueled right away, even had some hangar space to get us out of the hot sun. Then went inside and was met by Diane, she couldn't have been more helpful with getting our passenger a taxi. She even gave me a tour of the FBO, and it is by far one of the nicest I have seen. I just wish I could have stayed longer! Oh yeah, the fuel was cheaper than I have seen a long time!
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From Paul Kite
on 20-Aug-2009 |
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Great service. Great price. After I was pulled out and fueled at the requested time, I called to say I was delayed so they pushed me back in the hangar until I got there. Wow! I just hope they have room for me next time because they're going to get busy doing this stuff.
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From Terry Small
on 17-Aug-2009 |
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I travel quite frequently and I have yet to find a better place to land and park my Lance. From the courteous service by the flight staff and the overnight free hangar. WOW, what a place!
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From Chip Groner
on 13-Jul-2009 |
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Dropping off a passenger in Dallas, I decided to by pass DAL due to ramp fees and high cost of fuel. Went to Executive for my first time, picked Ambassador based on comments on AirNav. Great service and reasonable cost for fuel. CSA Diana and the line crew offered excellent service.
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From Joseph Mazzei
on 10-Jul-2009 |
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Stopped at Ambassador with our Piper Dakota and were treated like the heavy metal boys. Hangered overnight at no charge and the plane was fueled and pulled out in the morning. The staff was very helpful in directing our family to the airport to pick us up and making our stay a pleasure. Will stop on the way home. Fuel price was great and getting into and out of KRBD was a breeze with no delay.
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From Dan Hill
on 02-Jul-2009 |
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What a great place to fly into. For 13 years I have always flown into Love to go downtown. We should thank this FBO for keeping the Fuel prices down compared to everywhere else in Dallas. Super Friendly people David took great care of both my Bonanza and me. It was 103 when I arrived. They asked if they could put my plane in their Corporate Hanger. I asked them how much and they said not charge for 4 days. I bought as much fuel as I could take on. This airport is faster to downtown than Love is has only three stoplights to Downtown. Love was $7.00 gal and a tie down fee. OH no Tie down fee either. THIS IS THE PLACE TO GO IF FLYING INTO DALLAS. Wish we had a place like this in Atlanta that caters to the pilot.
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From Todd Abbiatti
on 30-Jun-2009 |
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WOW, This FBO is top notch. I was in last week in our King Air 350 and we were treated like royalty. Diane took care of every need (Hotels and Cars) David and line guys treated our plane like their own. You needed it; they did not sit till they found it. Jet A prices were dollars below everyone else. My passengers were in downtown Dallas within 10 min. Wonderful new buildings and hangers. It was over 100 degrees and they put the plane in a hangar for the one night we were there. If you have to go to Dallas, you CANNOT beat this FBO. What a great place, keep up the great work.
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From Ralph Matchett
on 25-Jun-2009 |
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I make about 10 trips a year to the Dallas/Fort Worth area in our Baron. I started flying into Redbird a few months ago and used Ambassador Aviation, which has been an excellent choice. Estimating I buy between 500 to 700 gallons of fuel per year they save me about a $1.00 per gallon compared to where I have been flying into the last few years. The service has been great, facility is nice, and my rental car is always there.
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From Steve Cartwright
on 24-Jun-2009 |
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I'm a customer for hangar and fuel, and my experience with Ambassador has been excellent. They are always customer friendly and ready to help. Recently, when a storm damaged the hangar doors trapping many airplanes inside, they worked the weekend to repair the doors and saved me from scratching an important flight. David the manager and Albert on the line are outstanding people. There is another FBO on the field that does not keep promises. Do business with Ambassador and you will be pleased!
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From Patrick MacFarlane
on 23-Jun-2009 |
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I have been flying into Dallas for years and Ambassador has consistently provided exceptional service and great fuel prices. If you are headed to Dallas or need to make a fuel stop, Ambassador at Executive is where you need to go. The new building looks great!
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From Trent J Corcia
on 31-May-2009 |
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Blair and the guys always do a great job for me departing and arriving at Ambassador at RBD. I am based here at Ambassador in one of their hangers and cannot recommend them enough. Low fuel prices, excellent service, highly trained staff, brand new building... Come check them out. You'll be glad that you did!
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From Michael McCollum
on 25-May-2009 |
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Flew a commercial flight in to Dallas Executive and used Ambassador. Great people, outstanding service, sparkling new facilities, low-priced fuel. What more could you ask for in the Dallas area. I'll be back!
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From Greg Mink
on 27-Apr-2009 |
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Great new facility. Rental cars were waiting on the ramp when I pulled up. The next day when I left, the staff cleaned and refilled my coffee jug and gave me a bag of ice. Stuck me in the hangar overnight just to be nice. Blair and the guys do a great job. I'll be back!
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From Mel Rushton
on 15-Apr-2009 |
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I frequently fly into the DFW Metroplex, and I always visit Ambassador Aviation at KRBD. I was there again last week, and given a tour of their brand new facility. They have the most friendly staff, great service, and great prices. Now their facility is first class, as well!
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From Charles Swan
on 04-Apr-2009 |
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Very good experience. Very nice new facility. They were working on the final touches with their new facility on March 26th, installing cable and weather computers. Pax car was waiting out front when we showed. No crew car, but manager personally drove me to get lunch. Seemed very appreciative, eager, and sincere for you business! I would definitely stop back. Thanks
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From Jam Zayer
on 31-Mar-2009 |
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Ambassador Aviation was great! Friendly service, Free Hangar, and Cheap fuel...What more do you want out of an FBO! We will definitely be back!
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From Agustin Cavazos
on 30-Mar-2009 |
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Great place to stop! Nice facility. Courtesy and rental car were unavailable. The manager personally dropped us off at a restaurant 5 miles from the field. When ready we called him and he picked us up in a matter of minutes.
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From Jason Brady
on 14-Feb-2009 |
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Ambassador was efficient and convenient. When I stated I might have a problem with my starter, they were ready to assist and had already contacted a mechanic if the problem materialized. Fuel Prices were very reasonable and the service was courteous. My stop for Dallas for certain.
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From Phil Yoder
on 12-Feb-2009 |
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Flew into Redbird (Dallas Executive) for our annual SimuFlite recurrent training - the folks at Ambassador were outstanding - cheap fuel AND they put the plane in the hangar GRATIS for the three days we were there. Did the same for us last year. Had the rental car ramp side and our bags in the car before we secured the plane! Highly recommended!!
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From Daryl Miller
on 09-Feb-2009 |
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Recently performed two quick turns (Citation Bravo) with Ambassador and had two very positive experiences. Both times the staff was quick, efficient, and helpful. Some of the highlights were the short turn around times, the ability to handle a last minute catering order, and also proved their honesty by catching a mistake and correcting a fuel receipt on their own. You can tell that Ambassador is staffed with people who want to thrive and value excellence, and we as pilots can only benefit from that.
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From Jeff Li
on 05-Feb-2009 |
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First trip to RBD in our King Air 350. Outstanding service and I'm looking forward to their new facility opening. We'll be back!!
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From Remy Blanchaert
on 26-Jan-2009 |
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I was going to Dallas for a meeting and Executive was the closest field to my destination. I was initially reluctant to go there because of a bad experience (at Cutter) on a previous trip. I call Ambassador and discussed with them the necessary arrangements. I received a follow-up call with my rental confirmation. We arrived at Executive airport on a very cold Saturday morning. The folks there had the car warmed up and the paperwork sitting out for us to fill out and go to our meeting. Ambassador is a very nicely run operation with incredible "people friendly" staff. Don't waste your time with anyone else on the field! Great service and appropriately priced fuel!!
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From James Knox
on 26-Jan-2009 |
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Ambassador hardly needs the additional praise, but deserve it anyway. As the song says, just some good ol' boys... They are extremely helpful, eager to please, and seem to genuinely enjoy seeing customers. I will definitely use them again.
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From Jack Goodner
on 20-Jan-2009 |
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Ambassador Aviation went above and beyond what we have come to expect from the FBOs we use on a weekly basis. I gave David our requirements a week prior to our arrival and our entire request were met. David called two days prior to check on our itinerary. We landed late due to an ice storm and our vehicles were warmed up on the ramp, because Dave had followed us on FlightAware. Aircraft was fueled and in a hangar before the crew left the area. Crew Hotel could not have been a better choice. Departure was flawless. It is our destination of choice in Dallas.
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From Denver Stacy
on 07-Jan-2009 |
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Flew into RBD Christmas night around midnight line service was waiting with car and snacks best fuel price on field. Will return.
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From James Webb
on 16-Dec-2008 |
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I have flown all over the U.S. In my Comanche, but I have never experienced such a wonderful quality of service as I did at Ambassador Aviation. When I arrived (late) the line supervisor gave me (and several boxes) a ride into downtown Dallas and helped me carry the boxes into the hotel. Then, when the weather got bad, he put my plane in the hangar -- without charge! Even the fuel price is the lowest on the field. I will definitely use Ambassador Aviation and will return to Dallas Executive (RBD).
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From Matt Gierstorf
on 22-Nov-2008 |
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Ambassador is a fantastic alternative to any FBO in Dallas. Blair and David provided a professional and personalized experience for my passengers and I. Ambassador would be my first choice for future trips to Dallas.
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From Shel Standley
on 19-Nov-2008 |
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Upon arrival a lineman met us and rental car was planeside before passengers could exit aircraft. Ambassador Aviation is a very professional operation that puts customer service first. Blair emailed to apologize that he was unable to meet us personally during our visit. I was very impressed with this FBO and that Blair thought enough to contact us concerning our visit to his facility. Blair will definitely have another opportunity to meet us on our next trip to Dallas.
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From Jim Shelton
on 19-Nov-2008 |
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All you can say about this FBO---"I'LL be back"
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From Nick Wilkerson
on 17-Nov-2008 |
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Linemen and taxi were waiting upon arrival. Fuel prices were lowest around and were treated like we were in a jet. Our next trip to Dallas, we will be going to Ambassador again. Also, they drove me to get food while I was waiting on my passengers. You couldn't find better service anywhere.
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From Jim Durborow
on 14-Nov-2008 |
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A pre-arrival phone call to confirm services by Ambassador was a nice touch. The rentals were waiting planeside for the passengers, prompt fueling and very friendly service. Blair and everyone at Ambassador did a great job. Thanks again. Hawker 900XP
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From Jeremy Walker
on 04-Oct-2008 |
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My first time into Dallas Executive will for sure not be the last. Blair was very helpful once we arrived and since they didn't have a courtesy car available at the time, he offered to drive me and two friends to the Subway down the road, which was way beyond what we expected. By the way we weren't in anything more than a 172 and were treated like royalty! Thanks for all your help and we can't wait to come back!!
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From Joe Latham
on 30-Sep-2008 |
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I selected Ambassador Aviation for 3 nights this past weekend based upon the AirNav comments -- and they exceeded my expectations. Blair and his crew could not have been nicer or more accommodating. Even though I did not need very much fuel, a rental car, or a hotel, I was treated as a distinguished visitor and they hangared my DA40 for 3 nights. We'll be back!
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From John C. Isaacs III
on 29-Sep-2008 |
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Ambassador Aviation rates as one of the top FBO's anywhere. All our requests were met promptly, including 3 rental cars that were waiting at the aircraft as soon as we were stopped. All their personnel were friendly and accommodating. All this with the bonus of the cheapest fuel in the Metroplex area and no charge for 2 nights hangar. If you can find better service than this, I don’t know how. Thanks to Blair and all the crew at Ambassador.
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From Sydney King
on 23-Sep-2008 |
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Thanks to all the crew at Ambassador and especially to David Lutrick for truly red carpet treatment on our recent visit to Dallas. Not only was everything done in a most professional way, it was done with smiles, laughs, and a dispatch that made us want to come back soon. Thanks all and especially David. Syd King, San Antonio
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From Stella Pratt
on 16-Sep-2008 |
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Where do I begin? Last week when we were trying to find a FBO in order to evacuate our aircraft & get a hangar to accommodate our Falcon 2000 & Hawker 800, before hurricane IKE reeked havoc on Houston I made a phone call to Ambassador Aviation and was transferred to Blair D. What an amazingly courteous person. Not only were they able to find room for us they also personally drove our crew to Love Field to catch a commercial flight back to IAH. Without this kind of service we were sunk for sure. Hats off for a job well done with red carpet treatment, Ambassador Aviation are at the top of our list for trips back to Dallas in the future! Regards, Waste Management, Inc/Aviation Department.
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From Steve Ravel
on 23-Aug-2008 |
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Literal red carpet treatment. Jet level treatment for my fixed gear single. Fair fuel price as quoted and my rent car was waiting--all on my first visit.
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From Terry Small
on 20-Aug-2008 |
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Upon calling Ambassador prior to leaving my home airbase KBPK, I knew I had made the right choice in selecting Ambassador Aviation. Even though the rental agencies did not have a rental car available, the lineman at Ambassador went to another FBO and procured me a car and had it waiting upon my arrival. They insisted on unloading the plane and loading our baggage into the rental. To top it off, they hangared the plane for no extra charge! Why would you TRY anywhere else? Anytime I am in the general area, there is no doubt where I am going! Great Work Guys!
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From Lee Buckley
on 11-Aug-2008 |
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I fly a PC12 Pilatus. The service at Ambassador makes every other place I've ever been look poor by comparison!!! Every opportunity to go the extra distance is cheerfully taken for action. Low fuel costs are only the tip of the iceberg. What we got: Advance coordination for hotel, rental car, courtesy rides, Fox cart external power, early morning departure / fueling / pull-out, no-charge hangar storage over the weekend, cheerful service. What we didn't get: Attitude, high costs, glass and stainless steel terminal. We'll be back!
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From Tom Eckinger
on 08-Aug-2008 |
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Once again I have had a very positive experience at Ambassador. They service my C421 and crew with great professionalism and enthusiasm. I will continue to make this airport and FBO my stop for business in Dallas.
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From Dr. Vaughn DeCoster
on 07-Aug-2008 |
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Outstanding service - my family flew in to visit with family in our Piper Cherokee and were treated like we had arrived in a Falcon! The folks at Ambassador couldn't do enough for us, even put the plane in a hangar without a charge! The facilities are clean, good weather access, and nice television area, especially for the kids when I was unloading the plane. We'll be back.
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From Michael Mitchell
on 01-Aug-2008 |
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I visited Ambassador July 29-30 2008. This decision largely due to other comments here on AirNav. Upon arrival, I find my rental car at plane side with the air cooling and a professional crew assisting me with bags and other items. It is rare to find this attention to detail in the piston world along with reasonable, the lowest in the Dallas area, fuel charges.
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From Robert Beach
on 30-Jul-2008 |
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I flew into Dallas Executive to go to a convention and visit the Kimbell Art Museum. I stayed a week and rented a car for the first few days of my Stay. The drive into Dallas is shorter than you think. "Ambassador" lived up to their name! The car was waiting for me upon touchdown with the AC running. Cool! They rolled out the red carpet and had ice-cold water waiting for my passengers and me. They made it easy for me to return the car early. My airplane was well cared for and ready for my departure. I will return to Ambassador Aviation every time I need to be in the Dallas Fort Worth area. My advice...."Go there because they care."
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From John Totty
on 08-Jul-2008 |
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I recently flew into RBD on a last-minute business trip and thankfully Ambassador took care of everything I needed. Rental car arrangements, fuel, servicing.... All done by a cheerful, professional staff. I would highly recommend them and will visit them again. Thanks for all the help! JT
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From Roy Carpenter
on 06-Jul-2008 |
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Used Dallas Executive as destination to take advantage of lower fuel prices even though it is a 45-minute drive to North Dallas. Found Ambassador Aviation personnel friendly and helpful. Fuel price lower than fuel card program at other FBO's. Hangered my King Air free for 9 nights. I would definitely stop here again.
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From Kevin Schenk
on 24-Jun-2008 |
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This FBO is awesome. I flew a brand new king air C90 in with a few clients for a meeting and Ambassador did a perfect job. They had the rental car pulled up with the AC blowing before the props stopped spinning and greeted us with smiles. Blair did a fantastic job and his crew is the best that I have ever seen. Asking me if there is anything they can do to make our stay anymore pleasant. After my clients left and were on there way to their meeting they even ask if I would like to put the aircraft in the hangar to keep it out of the sun and I could put the power supply on it to let the Air conditioner run to keep the cabin nice and cool. I would recommend this FBO to everyone. One of the best I have ever been to in my career. Keep doing a great job Blair you guys are on your way to great success.
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From Tom Bond
on 16-Jun-2008 |
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These are very friendly and helpful folks, and the fuel prices are very competitive. I'll definitely go back.
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From Frank Fisher
on 09-Jun-2008 |
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This is just a quick note thanking the folks at Ambassador Aviation for the excellent service we received during our short visit on 6/6. The line crew was neat and professional; the facility and staff were top notch. Special thanks to Blair for the excellent customer serivice. We will be back.
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From Jim Monroe
on 30-May-2008 |
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Outstanding service from the entire staff. The rental car was waiting, the airplane was fueled and ready to go on time. Great job.
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From Randy Foster
on 28-May-2008 |
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As always it was a pleasure stopping in. It is just a few times a year that I get into Redbird but you are always my first choice. Thanks for the car. Randy Foster Chief Pilot J Bar B Aviation.
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From C Wonderly
on 27-May-2008 |
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I recently completed a cross-country trip and found the staff at Ambassador to be one of the best I encountered along the way. I would definitely recommend this FBO, and their gas prices are tough to beat.
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From Matt Brenna
on 14-May-2008 |
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Always impressed with the quality of service at Ambassador. Thanks for all the help!!
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From Michael Hart
on 12-May-2008 |
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It is refreshing to find a FBO who really goes out of their way to show you that they want to earn your business. Ambassador Aviation is one of those rare examples. They had a map printed out to my destination waiting for me, and their warm hospitality and the professionalism of their ground crews is top-notch. I will stop there again on my next trip to the DFW Metroplex.
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From Virgil Yanta, Sr.
on 08-May-2008 |
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Best FBO experience ever! These folks bent over backwards to cater to every need--helping with flight planning & weather data eval, offering to feed me, calling several hotels & negotiating good rates, & then even driving me to & fro. My aircraft sat 3+ days inside their spotless, well-lighted hangar--for no fee! Don't fail to see for yourself: you'll not regret it.
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From John Gorley
on 08-May-2008 |
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The staff at Ambassador were very friendly, very professional and made us and our clients feel at home. They made sure we were very well taken care of. Blair and his crew will definitely be seeing us again. I will encourage future clients to fly into this field and use this FBO.
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From Lon J. Sauter
on 08-May-2008 |
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Fantastic service, great fuel prices. We will return when we visit Dallas again.
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From Ken Gedney
on 08-May-2008 |
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On May first, I delivered an aircraft to Redbird and uses Ambassador Aviation as my choice of FBO. I needed to get to Love Field within the hour. The Genereal Manager, Blair, personally drove me to Love Field so I was not late for my meeting. I felt that this was beyond the call of duty.
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From Jeff Jobe
on 07-May-2008 |
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These folks are a great FBO. Great fuel price, quick with a car and put my PA46 in an empty hangar for three nights. If they have space you get a free hangar. Unbelievable. Nice people also.
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From Jonathan Liss
on 05-May-2008 |
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Ambassador Aviation did a great job! My car was clean, ready, and full of gas. My airplane was very well cared for. In fact, they placed it in a hangar without being asked to protect it from a storm that came through. Their gas prices were also very attractive. Thanks Ambassador!
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From Robert Hardy
on 28-Apr-2008 |
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Just would like everybody to know that the people at Ambassador were very helpful and went out of their way to help us out. Blair went out of his way to make sure that our stay was the best. Thanks for being there for us.
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From Scott Nichols
on 27-Apr-2008 |
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The service was excellent, the fuel price is terrific, but the facility is small and Spartan, to put it kindly. And I was stunned to find there is NO CREW CAR. They have plans to upgrade their facility, but until they do this is no place for corporate operators. Response from George Moussa, Owner, Ambassador Aviation
Scott, we service numerous Corporate Operators each week at our FBO. The "Courtesy Car" has never been an issue as we accommodate everyone who needs transportation to any location. GA and Corporate pilots visit us because they love our low fuel prices and great service. I regret it was an issue on your arrival but we would have had the same situation had our "courtesy car" already been taken for the evening. I did email you offering you a discount on fuel for any inconvenience caused on your next visit. I hope you try us again. Just for your information, we are adding a courtesy car in the very near future - 30 days from now and adding several new hangars. We always hangar overnight stays for free. Sincerely, George Moussa
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From Olef Simonsen
on 12-Apr-2008 |
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Highly Recommend- we came in for a couple of nights and they had the rental car waiting and space available in the hangar- great service.
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From Dave Fisher
on 10-Apr-2008 |
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We stopped at RBD on our way back to Minnesota and tied down at Ambassador. They were very helpful and arranged an Enterprise rental car, which they drove out planeside after we arrived. We were very happy with the staff and the service, and we'd use Ambassador again.
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From Ron Landis
on 10-Apr-2008 |
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We have been using DAL and Addison for years, but at $7.00 plus per gallon, decided to give RBD a try. The distance to our destination was about 15 minutes longer, but the saving in fuel cost at Ambassador Aviation was well worth it. 350 gal X $2.00 per gal = $700. It was worth the 30 minutes to save $700. The rental car and service were exemplary.
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From Jim Pittenger
on 10-Apr-2008 |
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These guys were great. Lowest fuel price in the area and excellent service. I will use them again when I visit Dallas.
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From Dr Chuck Wyatt
on 21-Mar-2008 |
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Excellent service and very attentive to all details. Enterprise rental cars of site...Received confirmation phone calls about my scheduled arrival.. Highly recommended
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From David Tanner
on 18-Mar-2008 |
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Simply put: The best service I've had in 15 years of flying! It pays to let these folks know you are coming. When we arrived, three linemen gave us a progressive taxi straight into a nice new hangar (no charge if you fuel up). Blair went the extra mile, well actually 25 miles, by giving us a ride to our hotel. We stayed three days and during the weekend, I received a text message asking what time we wanted to leave. When we got back to the airport, a lineman washed and waxed my airplane! Well maybe not. Actually he just fueled it, but he acted like he would have been happy to wash and wax it if I had asked him!
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From William Byers
on 17-Mar-2008 |
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Top Notch Operation! Blair and his staff are very courteous. Upon Arrival Blair found us a hotel, reserved the room, dropped us off, and even picked us up the next morning! Fuel prices are more than fair. Thanks for a pleasant experience!
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From Wendy Reynolds
on 06-Mar-2008 |
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Parked our Caravan Amphibian with Ambassador overnight recently. It was very windy and severe storms were on the horizon. The line service got us quickly taken care of and even offered to put us in the hangar if we needed. No taxis were to be found so they even booked and drove us to our hotel! Next morning we were fueled and ready to go in no time. Dave and the gang there were great. Not only do they offer great fuel prices, they offer the best service hands down. Thanks!
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From Matt Johnson
on 29-Feb-2008 |
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My company recently brought 3 C-172s to Ambassador for a week, we chose Ambassador initially because of the low cost of fuel and hangar space, but it's the great service that will bring us back. Dave & Co. made us feel like we were their most important customers. To be frank, their facilities are rather modest, but the staff took care of all our needs, including rental car, hangar and maintenance arrangements promptly and without any of the "would you please get your piston single off our ramp" attitude we received at another Dallas-area airport (rhymes with "Madison") during an afternoon stay.
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From Lenny Miller
on 27-Feb-2008 |
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The service at Ambassador was a breath of fresh air! We go to Dallas regularly, and Love Field is closer to our destination, but the FBO's at Love don't cater to piston twins. We were tired of paying their large overnight fees and high fuel prices. I emailed Blair and he had a car waiting for me, and David behind the desk couldn't have been more helpful. Thanks guys, we'll be back! Lenny Miller
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From Creighton Ring
on 27-Feb-2008 |
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The staff at Ambassador was accessible and professional from start to finish. They anticipated our needs at every turn. Our crew has collective corporate experience spanning twenty-five years. We are very pleased with the non-bureaucratic, customer-focused attitude and performance by their dedicated professionals and will be back when visiting Dallas.
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From Joe Mendyk
on 14-Feb-2008 |
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Flew into KRBD from Houston and parked at Ambassador Aviation. I have been flying for 6 yrs now and I can't think of any place that I have been where the people were as nice and courteous as Ambassador Aviation. I highly recommend them. Blair went above and beyond to help me get to my final destination by personally driving me there because there was no taxi available on short notice.
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From Kenneth Climie
on 15-Dec-2007 |
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Repositioned airplane to RBD-Ambassador for month of Nov-2007 while runway at TKI was resurfaced and airport closed. What a great experience! Friendly, knowledgeable staff. Even though they knew I would be a temporary tenant Ambassador took very good care of me and the airplane. --Thanks...!!!
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From Rocky Schwartz
on 13-Dec-2007 |
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During the month of November 2007, I moved my MU2 to RBD from TKI [while runway resurfacing was accomplished at TKI].. Ambassador provided hangar and fuel for my MU2 at rates that were more attractive than any other FBO in the DFW area ... The service was exceptional [for example ... When I took my plane to Tulsa for multi-day overnight service.. Blair gratuitously provided "taxi service" for me from DAL to RBD (on a Sunday afternoon during a Cowboy game, no less) for me to retrieve my then stranded car at RBD ... All with a smile and plenty of "thanks for the business”].. Line crew efficient and friendly ... While their current FBO staging facilities are modest, I am looking forward to seeing their new FBO that I am told is to be built in 2008 ... Ambassador is a first class, exceptional FBO that I highly recommend ... I will be back ...
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From Marvin Homsley, Citation 97DD
on 20-Nov-2007 |
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Cheap fuel prices brought me into your FBO but the exceptional service and friendly attitude will keep me coming back. Your people went above and beyond the call of duty to meet our every need. You are not big but you are the best.
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From CJ Verdaglio
on 09-Nov-2007 |
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On our last 13-city, two-day, coast-to-coast flight in the Citation, Ambassador Aviation stood out from the rest. The customer service and responsiveness was the best of any of the FBOs on our trip. We came to Ambassador for their exceptionally-low fuel prices that were lower than everyone else in the Dallas area. When we arrived, the fuel truck was ready. Line service was polite and attentive. It was the owner's birthday. Upon arrival, the manager, Blair Descourouez, of Ambassador met us on the ramp with birthday cupcakes (works better than a whole cake in an airplane), complete with candles, plates and napkins. Mr. Descourouez personally went and picked up all of this for us at no charge just to make our flight for the owner. Ambassador went above and beyond in the service we received; it was the highlight of the trip. We will certainly use Ambassador as our FBO of choice in the Dallas, TX area for its fuel prices and its people. We look forward to seeing their new building in 2008!
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From John Cook
on 27-Oct-2007 |
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We often land at RBD and enjoy the excellent service and good fuel prices Ambassador offers. Recently we landed and experienced a nose wheel shimmy, Ambassador immediately hangared the aircraft for repairs. Through the week repairing the aircraft, all of the staff including the owners and manager frequently checked in offering any assistance. On departure there was no charge for hangarage or any services. The rest of the money gouging FBO's should take note on how to treat customers and keep general aviation alive.
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From Alan Burns, N8354Y
on 24-Oct-2007 |
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Excellent service, and good prices.... These folks really understand customer service! -
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From Edward Gibbs
on 09-Oct-2007 |
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*UPDATE* Ambassador Aviation made a call to me regarding my first comment and affirmed me that our plane was hangared. If I do go back to RBD, I'll be stopping at Ambassador.
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From Edward Gibbs
on 07-Oct-2007 |
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Made a phone call to Ambassador to inform them what time I'd be arriving. Due to weather, we were about 30 minutes late and found no one to greet us. When we entered the FBO we told them who we were (tail number). We were told the airplane would be hangared, since we were staying in Dallas for 2 nights, but when we arrived back the plane looked like it was never moved. Fuel was cheap, but that was about it.
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From Tom Inman
on 03-Oct-2007 |
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My first trip into RBD was a pleasant surprise. The line crew met us with our rental car and loaded it in two shakes. I requested a nacelle wash for our C90GT and was told the overnight hangering was no charge. When I arrived the next day I found a sparkling plane and was told the wash job was "no charge". Absolutely the best FBO I've experienced in the past decade!!! I'll be back!
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From Tim Wrenn
on 28-Aug-2007 |
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The staff at Ambassador Aviation did an excellent job helping us arrange rental cars and crew hotel rooms (special crew rate). Also had a good fuel price. Jerri, Tim, and Vernon did a great job and met are every need.
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From Thaxter Price
on 12-Jul-2007 |
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I had a very nice experience with Ambassador. It was my first time into Dallas Executive (It'll always be Redbird to the old timers.) I e-mailed them to ask their location on the airport. I received a prompt reply and a welcome. I was met on the ramp with a beverage, and my plane fueled and hangared (FREE) for two nights. The folks their are very friendly and committed to taking care of you. I can recommend them to you.
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From Lee Carson Captain, Citation SII
on 17-Apr-2007 |
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Our recent experience with Ambassador Aviation was wonderful. Initially, their fuel prices attracted us during our 10 days of training in a Cessna Citation SII. However, once there, we appreciate having the plane in their hangar when not training. We did contact the other two FBOs on the field, but we are conservative spending money, and seek to get the best service from vendors. In the future, we will return, their location is convenient to downtown Dallas and other parts of the city. Enterprise auto rental will deliver/pickup vehicles as well. I look forward to continued usage of Ambassador's great service.
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