| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Mark Brown
on 21-Jul-2008
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Diverted to Raleigh on July 6th because of weather. The folks at TAC Air were excellent. They provided a rental car and hangar space for my Arrow. Could not have asked for better service. Thanks again.
- From Anthony Stephenson
on 14-Jul-2008
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I have been coming to Southern Jet/TAC Air for nearly a decade. It is one of the best FBOs you will find in the country. Joy, Jamie, Katie, Katlin are great gals and they really take care of you at the Customer Service desk and the line guys are always there waiting at the door when you arrive. We do a lot of early morning departures...5am..ish sometimes, it is good to have someone there to help you depart at that hour of the day. Do miss the Starbucks since the change over!! Other than that, it is great! Make sure you choose TAC Air when you come to RDU. I really appreciate all they do for our company when we fly in.
- From Jim Heidere
on 08-Jul-2008
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We parked and left our Cessna 170 with TAC Air from July 3rd to the 8th 2008, and found only prompt cheerful service from every one of their staff and crew. I expressed concern about lack of tie downs at their ramp, and discovered when I returned that they had moved the old taildragger into the hangar for me, without any additional charge. This is very unusual and considerate treatment. The FAA controllers were also solicitous of our unfamiliarity with the large ground layout of runways and taxiways. All this makes RDU a good place to use in transit.
- From Keith Ruskin
on 18-May-2008
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In a word, WOW! The line staff had my rental car parked next to the airplane before the prop had stopped and unloaded my luggage without even being asked. The CSR had already taken care of all of the paperwork so I didn't even have to enter the building - I drove off the ramp and was on my way. On the way back, my airplane had been fueled and pulled in front even though I had given them short notice of an early departure. And all this for a single-engine piston! I'll be sure to use TAC Air again!
- From Matthew Moran
on 04-May-2008
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Flew into Raleigh for a brief stop in my Archer. Very friendly and courteous staff! Great Facilities too! I'll be back for sure.
- From Will Simmons
on 05-Jan-2008
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This is the former Southern Jet, which has always been a great experience for us. The old crew is still there to serve you with a smile. On several occasions when the crew cars were out the desk staff has given us the keys to their personal vehicles. This is southern hospitality at its best.
- From Kelly Sullivan
on 29-Dec-2007
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Called TAC Air at RDU for a rental car. I arrived late. Called ahead to make sure the car would be there. Told they were there 24/7. Arrived but NOT met by lineman. Inside he was on his cell phone. Barely off his cell phone long enough to get my car. Took almost an hour to handle something that could have been done in 10 minutes. Called to complain. Said I was not a GIV driver, arrived in a Bonanza. They apologized, saying next time it might be a GIV. Emailed the manager. Quick return email. Long apology. Week later at RDU. Prop had barely stopped. Al, the line manager, had car waiting. WOW! Departing, called to have plane fueled. Arriving, plane was at the door. Al said he wanted to see me a minute before I left. Inside, Al and Katie had a nice golf shirt with the TAC Air logo for me. A very genuine attempt to please a displeased customer. And for them, I'm sure, a very small customer. Will continue to use TAC Air when business takes me to RDU.
- From Tim Rhyne
on 13-Oct-2007
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Came in late night of 9 Oct about midnight. Desk crew had departed but Brandon, night lineman, got our rental car and brought it planeside. On departure next day, Katie handled the remaining tasks to ease our way homeward. All for a Cessna 150! I've been to this FBO location twice before in our company 421 and received same level of service.
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