| Comments from AirNav users |
|---|
Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Dr. Robert E. ONeil
on 30-May-2009
-
I came in on Thursday (N578CP) with an overnight stay. I asked them to bring to rental car out to the plane because it was about to storm, took 20 minutes, then couldn't get them to open gate to let me out (10 minutes). Called @ 7 AM on Friday morning and asked to have the plane up front for a 12 departure. Took me 30 minutes to get back to the FBO, no signs @ airport. Ten more minutes to get the gate open & of course, the plane was in the "back 40 parking", when I arrived I asked for my AOPA fuel discount, of course your desk staff forgot, another 10 minutes to correct that error. Finally departed @ 1 PM. Lets' put it mildly, your staff is NOT paying attention, so next trip we'll try Landmark.
- From Ladd Bovey
on 12-May-2009
-
Pleasure to RON with. Staff fell all over themselves to be helpful. Not used to this treatment when arriving in a C-172! Help with baggage and courtesy car has earned my business on the next trip to RDU.
- From Kevin Preisendorf
on 06-May-2009
-
Our company has been going to Southern Jet/TAC Air for years. Joy, Jamie, and Katie the whole bunch are always a pleasure to work with. Keep up the good work!!
- From Mark Rothrock
on 04-May-2009
-
I wanted to follow up on my previous experience with TAC Air at RDU. I wrote to the manager of TAC Air, and received an e-mail and phone call from Teresa Yates, the manager of TAC Air. To begin with, she refunded the fees I was charged. She also apologized for the poor experience I had there that day. She said she investigated my complaints and the employee in question and the airport authority. We had a pleasant conversation, and I sincerely appreciate her taking the time to correct this issue.
- From Mark Rothrock
on 27-Apr-2009
-
I landed my rented Cessna 172 at RDU for 10-15 minutes and checked out the new GA terminal. When I went to return to my aircraft, I had to access the ramp through TAC Air. I was told I had to pay a $10 facilities fee. I have never been charged any fee like this in the past, and I was not advised upon arrival that there were any fees. When I tried to question the fees, I was told if I didn't pay, they would call the airport authority, which would come and fine me. I paid the fee, but I will never return. I also called the airport authority after returning home, who said they were not aware of any such fees, and the FBO was out of line to threaten to call them to fine me.
- From Rick Sorrell
on 18-Mar-2009
-
Landed at RDU for Angel flight. Chose TAC Air over Landmark because of previous experiences with Landmark at other airfields. TAC Air was a pleasant experience. Staff was very helpful and courteous and the facility was first class. TAC Air will be my choice next time too.
- From Gene Cartier
on 07-Feb-2009
-
Fly into RDU about once a month. Have always had good service from TAC Air. Nice facility and friendly service even though I don't burn Jet-A.
- From Louis Hegedus
on 27-Jan-2009
-
I visit RDU once a month, with a Trinidad TB21GT. I always park at TAC Air, which is one of the best FBOs I have ever visited. This is the first time I have ever posted a comment about an FBO! Beautiful (even luxurious), well-equipped, and efficient facilities, friendly and helpful personnel, low parking fees (first night waived with fuel purchase), excellent and low-cost car rental, crew car, ...A pleasure to encounter such a well-managed facility.
- From Bob Williams
on 12-Jan-2009
-
I have used TAC Air several times over the last year after experiencing firsthand the uncaring customer service at the other FBO on the field. Always first class professional service from TAC Air.
- From John Matthews
on 04-Jan-2009
-
Stopped by in my Cessna 182 on the way to Atlanta over the holiday period. Service was efficient and friendly and the first night of parking was waived with fuel.
- From Michael Lawless
on 26-Dec-2008
-
Stopped by for the holidays in a BE36. Drawn in by the $0.60 cheaper fuel. Facilities are as nice or nicer than Landmark. Line service was great. $10 parking per night, first night waived with fuel purchase (7/10 gal min, I think). No other ramp or landing fees were charged.
- From Lok Uk
on 03-Sep-2008
-
Flew in from Canada on the 18th with an Aztec. TAC Air is the best FBO I have been to so far! Not only do they have excellent facilities, but their service is just world class. The price for avgas is a bit expensive, but Joy was very helpful & gave us a 25 cent discount. TAC Air made life easy on me....they informed customs about our late arrival, handled our rental car, took care of our pilots & airplane. A+
- From Adam Zucker
on 19-Aug-2008
-
Just flew into RDU from Philly for a BBQ held by a fellow AOPAer. The event was held at TAC Air. I have to say for a big FBO at a class C field the folks at TAC Air could not have been friendlier or more accommodating. I often feel like a flib at some of these bizjet FBOs. Flew in in a Saratoga but these folks treated me like like I was flying a Lear. If I'm back at RDU I'll be at TAC Air.
- From Tom Sisk
on 12-Aug-2008
-
I can't say enough about the folks at TAC Air - I'm based out of RDU and see them every time I fly... And sometimes just stop in to say hello, even if I'm not flying. I've had groups of pilots fly in several times and the folks at TAC Air have gone out of their way to take care of everyone and make sure all is well - even to the point of moving planes so everyone could park near one another for the day. I recommend them totally, without reservation. I do wish the fuel prices at RDU were lower, but I don't see that as TAC Air's fault - they're just responding to the situation they find themselves in, I fear. That airport's an expensive place to do business!
- From Mark Brown
on 21-Jul-2008
-
Diverted to Raleigh on July 6th because of weather. The folks at TAC Air were excellent. They provided a rental car and hangar space for my Arrow. Could not have asked for better service. Thanks again.
- From Anthony Stephenson
on 14-Jul-2008
-
I have been coming to Southern Jet/TAC Air for nearly a decade. It is one of the best FBOs you will find in the country. Joy, Jamie, Katie, Katlin are great gals and they really take care of you at the Customer Service desk and the line guys are always there waiting at the door when you arrive. We do a lot of early morning departures...5am..ish sometimes, it is good to have someone there to help you depart at that hour of the day. Do miss the Starbucks since the change over!! Other than that, it is great! Make sure you choose TAC Air when you come to RDU. I really appreciate all they do for our company when we fly in.
- From Jim Heidere
on 08-Jul-2008
-
We parked and left our Cessna 170 with TAC Air from July 3rd to the 8th 2008, and found only prompt cheerful service from every one of their staff and crew. I expressed concern about lack of tie downs at their ramp, and discovered when I returned that they had moved the old taildragger into the hangar for me, without any additional charge. This is very unusual and considerate treatment. The FAA controllers were also solicitous of our unfamiliarity with the large ground layout of runways and taxiways. All this makes RDU a good place to use in transit.
- From Keith Ruskin
on 18-May-2008
-
In a word, WOW! The line staff had my rental car parked next to the airplane before the prop had stopped and unloaded my luggage without even being asked. The CSR had already taken care of all of the paperwork so I didn't even have to enter the building - I drove off the ramp and was on my way. On the way back, my airplane had been fueled and pulled in front even though I had given them short notice of an early departure. And all this for a single-engine piston! I'll be sure to use TAC Air again!
- From Matthew Moran
on 04-May-2008
-
Flew into Raleigh for a brief stop in my Archer. Very friendly and courteous staff! Great Facilities too! I'll be back for sure.
- From Will Simmons
on 05-Jan-2008
-
This is the former Southern Jet, which has always been a great experience for us. The old crew is still there to serve you with a smile. On several occasions when the crew cars were out the desk staff has given us the keys to their personal vehicles. This is southern hospitality at its best.
- From Kelly Sullivan
on 29-Dec-2007
-
Called TAC Air at RDU for a rental car. I arrived late. Called ahead to make sure the car would be there. Told they were there 24/7. Arrived but NOT met by lineman. Inside he was on his cell phone. Barely off his cell phone long enough to get my car. Took almost an hour to handle something that could have been done in 10 minutes. Called to complain. Said I was not a GIV driver, arrived in a Bonanza. They apologized, saying next time it might be a GIV. Emailed the manager. Quick return email. Long apology. Week later at RDU. Prop had barely stopped. Al, the line manager, had car waiting. WOW! Departing, called to have plane fueled. Arriving, plane was at the door. Al said he wanted to see me a minute before I left. Inside, Al and Katie had a nice golf shirt with the TAC Air logo for me. A very genuine attempt to please a displeased customer. And for them, I'm sure, a very small customer. Will continue to use TAC Air when business takes me to RDU.
- From Tim Rhyne
on 13-Oct-2007
-
Came in late night of 9 Oct about midnight. Desk crew had departed but Brandon, night lineman, got our rental car and brought it planeside. On departure next day, Katie handled the remaining tasks to ease our way homeward. All for a Cessna 150! I've been to this FBO location twice before in our company 421 and received same level of service.
|
|
