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From Frank Zilka
on 26-Feb-2013 |
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I am the owner of the FBO at 5B2. In this case at ROC I was being picked up by my King Air and directed to the gate to drive in with my rental car for return. I was not allowed on the ramp until the airplane was in and shut down. Three linemen milled around adjacent to the gate, as if we didn't exist, doing nothing. I returned to the desk and asked if the linemen could escort us on the ramp so that we may use the facilities. The door to the FBO and the gate to the ramp were located on complete opposite sides of the building. Three women at the desk told me my airplane was 12 minutes out and I had to wait. There were two airplanes on the ramp with no activity. I understand ramp security, but I have never been to an airport that linemen wouldn't escort you to the ramp. I loaded the airplane by myself. My choice. They epitomize laziness and zero customer service. Wanted there $70 landing fee, I told them bill me, new idiot shows up threaten to stand in front of airplane. US Airports is a JOKE
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From Bill LaFoe
on 02-Feb-2013 |
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Horrible. Most expensive fuel in a long time. $182.50 for parking every 4 hrs. Will not come back.
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From Brian Blazey
on 20-Jun-2012 |
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I brought my aircraft to US Airports for a biennial transponder/encoder check. Line personnel were waiting for my arrival and provided transportation to my office. The aircraft was ready when promised and the cost of the work was exactly as quoted. All of the personnel I encountered were helpful, friendly, and courteous. The avionics department manager was especially helpful and even topped off the electrolyte level in my battery for no extra charge. I had a very positive experience and would recommend using the US Airports service department.
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From Phil Hadlich
on 11-Jun-2012 |
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I flew in as a Volunteer for Rochester Wings. I cannot say enough regarding the help and service we received for this event. The staff and line personnel went well beyond the call of duty to make this event a success. All requests were immediately responded to and completed in an efficient and professional manner. The line crew is the most highly trained crew that I have ever had the pleasure to work with. I found the facilities to be well kept and comfortable. They were a sponsor for this event and waived all fees for aircraft coming to the event along with a discount on fuel plus provided dedicated staff for the event all at their own expense. The also provided all the facilities for the vendors and seminars. Although it is true that FBO's make more profit from BIZjets. This FBO and airport clearly portrayed that they are dedicated to promoting and keeping General Aviation viable in New York and that the dollar is not their only motivator. My heartfelt thanks go out you.
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From Richard Costello
on 10-Apr-2012 |
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We have had the requirement to come to Rochester for the last year and our experience with USAirports has been outstanding. From the professional customer service desk (Julie and Aliza and others), to the line techs, we have had superb service on a consistent basis. Thanks for making our stops at KROC super.
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From Art Heilig
on 20-Jan-2012 |
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Parked at USAirports in a CJ1 on a Thursday evening just before some bands of moderate snow were to hit the area. The linecrew had us fueled and put in the hangar fairly quickly considering how busy they were at the time. The staff is very polite, pleasant to deal with, and were willing to help negotiate a better hangar rate since we were only there for a few hours (and bought fuel). When our passenger finally arrived, we found that a small amount of snow had melted and re-freezed the fan blades. Todd and the other line service techs quickly pulled the airplane back into the hangar, assisted us with removing the ice, and got us pulled back out and on our way in no time at all. You may pay a little more here, but the service is second to none! Thank you!
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From Jim Drake
on 08-Aug-2011 |
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Stayed overnight 8/7 for a wedding. As anticipated, the fees were just over $52 for a Mooney (landing 2.75, handling 36.27, 13.39 parking). Although the handling fee would be waived with a 20 gallon purchase, their price was $1.70/g higher than home drome and the math didn't work). Given none of the satellite airports had rental cars on a Sunday, this was the most reasonable option. Line service marshaled us in from the taxiway and asked if we needed any services. Facility was definitely in need of refresh/refurb although bathrooms were clean. Both line and Counter staff were pleasant. Hertz left our car at the FBO and the Hertz manager met us on arrival to complete the paperwork. Upon arrival for departure on the 8th, found the plane pushed back to the edge of the ramp in standing water. Was able to move myself to a dry spot for preflight and loading. In summary, not a bad experience, but would expect MUCH more for the fees.
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From Samuel Dawson
on 14-Jun-2011 |
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What a dump and a horrible first impression for GA traveling to KROC. You pay a landing fee, ramp fee and a high price for 100LL... For this???
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From Jared Max Hendler
on 29-Jan-2011 |
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The line staff and the desk staff were very friendly. The fees are a little crazy. I called ahead to check fees. I was told $35 handling (waived with 20 gallons) and a landing fee of $10. In the end, they charged me an additional $10 parking fee because I was there longer than 4 hours. So landing, plus handling plus parking plus $6.22 fuel. Oh, and to put the plane in the hangar for 5 hours, they quoted $235. This airport clearly needs a second FBO. Monopolies result in this type of experience.
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From Don Travis
on 29-Jan-2011 |
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I got in touch with the airport management and the management of US Airports. OK let’s give them credit for resolving my prior comments. After a very brief conversation, they resolved the fee issues and proved that being a volunteer and rescuing animals is something worthwhile. My thanks to US Airports for their support on this past mission and their invitation for the future missions!
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From Don Travis
on 23-Jan-2011 |
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Landed at KROC on an animal rescue mission with 17 dogs on board. Met by the representatives of a no kill shelter who accepted them. As soon as everyone left I got slammed by a $70 landing and handling fee. The line service stood and watched the whole time and did nothing. Fuel was over $6.00 a gallon, are you kidding me. We will let everyone in the rescue community to stay far away from KROC
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From David Ward
on 12-Nov-2010 |
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Enough with the fees already. My Skyhawk was on the ramp for 2 hours and I got hit with their $36 "handling fee". $10 landing fee. The girl at the counter was great and arrange for my rental car quickly. I rented a small car for $35 for the day.
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From Bill Zink
on 09-Nov-2010 |
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I called to check about their fees. $36 ramp fee waived with 20 gallons of their overpriced ($6/gal vs. $4.50 elsewhere) gas. I asked about waiving the fees since I was doing an animal rescue flight through pilot and paws and I'd have to send my "paperwork" to their vice president for approval. I do a lot of rescue flights and angel flights too and this is a pretty poor way to support people volunteering their time and trying to support general aviation. Do us all a favor and take your business to one of the other local outlying airports and maybe this FBO will get a clue when they realize their business is going elsewhere. Oh I forgot to mention the $9 landing fee.
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From Mischa Irsch
on 18-Oct-2010 |
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Fees + fees + fees + $5.65 100LL = $$$ We stayed over night and considering that these guys are the only FBO in town they can pretty much get away with charging ridiculous prices. They're more interested in the private jet traffic instead of the smaller GA guys like us. I'd recommend flying into an alternate airport unless you're willing to pay $35/night. Did I mention they charge fees?
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From Daniel O'Roark
on 23-Sep-2010 |
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Flew into ROC last weekend for a family visit in Rochester. Very convenient airport and easy in and out. As expected for New York, pretty expensive to land there, refuel and park for a few days. One accepts that and moves on. What was not acceptable is that I was charged ~ $34 to have air put in the main gear tires (DA 40). This is a maintenance job at US Airports, not a line job as at most other places. Nice people there and reasonable service but charging for air is over the top.
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From Zsolt Pulai
on 04-Aug-2010 |
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Four of us flew to KROC today in my Piper Saratoga to attend a business meeting in the city. The airport is nice, taxiways are simple to follow. The FBO greeted us nicely, they did not move our plane (it was at the same place), and the facilities are clean and comfortable. They called a cab for us, too. I can give 9 out of 10 on the scale for this FBO. The only unpleasant thing is the $12.9 landing fee (no ramp fee was charged since we bought 30 gallons of 100LL, even though it was more expensive than elsewhere), but they also need to make money on something ;) I can recommend this airport and FBO. Thank you!
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From Kent Magnuson
on 01-Aug-2010 |
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In today with our Turbo Commander N900NE and getting the "best of' everything". Thanks folks. Well done.
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From Alex Desemery
on 05-Jul-2010 |
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Friendly staff and offered me a courtesy car to buy a map. Nice FBO.
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From Paul McGhee
on 28-Jun-2010 |
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My recent visit in my Mooney incurred a $9.06 landing fee, $21.43 for the overnight, and I purchased 38g of fuel at $5.60. No waiving of any fees. Overall, a very mixed experience. The airport is great for GA operations, with the GA area nicely separated from the big jets. Lots of instrument approaches. The people who work at the FBO were terrific, very nice and very helpful. But the facilities are, well, in need of updating. No showers, just a tiny bathroom, and a dumpy lounge. And those fees! I stopped during the LPGA championship, and the place should have been teeming with biz jets. But hardly an airplane of any size was in sight. There are much better GA options in the region.
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