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From Earl Werner
on 05-Apr-2013 |
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Arrived for a 3-day visit. Had the rental cars meet the plane on the ramp. Reasonable minimum fuel requirement and fees for our King Air. Less crowded and much easier access to the runways than from the other FBO. Very good service.
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From Thomas Cook
on 27-Jan-2013 |
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Flew in from Orange County in a C172. Rampies were great. Staff was great and got us a crew car for lunch. Perfect service no complaints.
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From Adam Edelstein
on 13-Jan-2013 |
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Flew in from LA one Saturday morning in a Cirrus for a flight up the coast and ended up at Signature with no appt. They arrived without notice to marshall the plane into a spot and for a mere 7 gal in 100LL, all fees were waived. Fuel was pricy, to be fair. Staff at the FBO was great. Convinced us to take a crew car into town, since the Elephant Bar that we came up for wasn't open yet (11am on Saturday). Easy ride downtown (about 15 minutes) and worth the trip. Wheels up about 90 minutes after we first landed. Great airport/FBO/town. Will be back.
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From Thomas Daniel
on 13-Oct-2012 |
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I am coming here often, because of UCSB and the service is getting a bit slow lately. Nobody to show where to park or help with bags the last few trips. Also, there are extra fees: - $0.194/gallon for "CAP Prop. Defense Fee" - $5.00 "infrastructure fee" - $30.00 handling charge waived with fuel purchase on the positive side, you get $0.50/gallon off for fuel on weekends.
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From Fred Lowerre
on 19-Aug-2012 |
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Flew in to SBA today to drop off my wife for a commercial flight to Dallas. SBA ground directed me to Signature where I was met by a line handler who shuttled our luggage and us to the lobby. The landing fee was waived with a 7-gallon purchase. We requested a shuttle to take us to the terminal and within 5 minutes a van met us for the ride over. The driver even waited a few minutes at the terminal while I walked my wife up to the check in counter. I was then transported back to Signature. My plane was already fueled, I was given a cold bottled water and I was on my way. Good Job!
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From Earl Werner
on 14-May-2012 |
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As usual, excellent service for a quick turn in my Baron. Also, only required 20 Gallons of fuel to waive the Ramp Fees. They gave me $0.50 off per Gallon on Friday and Sunday afternoons.
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From Bill Bedell
on 12-May-2012 |
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Made 3 trips in/out with a Global Express 5/9-11 when SBA was packed with bizjets. Signature's service was excellent as they accommodated our constantly changing schedule during a time of heavy jet traffic. Operationally, pilots should be ready for a "slam-dunk" arrival when approaching from the east and SBA is landing Rwy 25. ATC will provide vectors to the south of the VOR/GPS final approach course while you attempt to descend as rapidly as possible.
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From Maxwell Rosenberg
on 22-Apr-2012 |
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Love Signature SBA. Same staff..Same great service.
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From Jim Holcomb
on 07-Nov-2011 |
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They tried to charge me a 25 cent per/gal sur-charge on top of their already high price to pay for their failure to simply post a warning, required by a law suit, about the dangers of 100LL. They're being sued until they post the warning. Sounds like they're trying to make their problem our problem! I will just get fuel somewhere else.
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From Dana Weinreich
on 08-Aug-2011 |
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I flew into KSBA on an Angel Flight and used Signature. They were very helpful and waived our parking fee and gave a $1.00 off discount on our fuel. Gave us a ride to nearby golf course after our patient was taken care of and picked us up as well. Very happy with the staff.
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From Richard Weiner
on 05-Jun-2011 |
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Flew in this weekend in our Cheyenne - decided to try Signature. Lineman directed us to parking and set the chocks. Beverly and Denise took care of everything inside and arranged for a ride to the Hertz building while my pax had cookies and water bottles in the comfortable lobby. Despite the continuous flow of jet customers, I was treated very well. "Handling fee" ($110) waived with 70 gal; no weekend discounts on the rather expensive Jet A. But good service and very reasonable overnight tie down fee. Stacy had everything ready to go on my arrival back to the FBO today and they returned the Hertz car for me. MUCH better prices (and service) than Atlantic, where they don't seem to care about business from a lowly turboprop.......
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From Thomas Daniel
on 09-May-2011 |
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There is a 50 cents per gallon discount on weekends. Handling fee is waived with fuel purchase. Excellent service.
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From Brian Von Herzen
on 22-Apr-2011 |
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$20 overnight and $40 unless 20 gallons for a light twin. After 10 pm there's a $75 per hour callout fee
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From Kent Burke
on 17-Apr-2011 |
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Well, perhaps today was an off day for the Signature staff, but my experience was so-so at best. Flew in for the day with some friends and there were no linemen to guide us (not a big deal). The person at the counter didn't seem very eager to offer us much help, so we headed off to find our own way around Santa Barbara. They did have tasty cookies in the lobby though (a nice bonus after a long flight). The ramp fee was waived since we purchased fuel.
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From M Nagy
on 13-Apr-2011 |
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I tell you my experience at Signature at KSBA could not have been better. The people are so friendly. They waived the "Handling charge" with only 7 gallons of fuel purchased and loaned me a crew car, gave me local directions and I had the use of their facilities. I won't go anywhere else when I travel to Santa Barbara.
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From Chris Johnston
on 11-Oct-2010 |
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Filled up with gas at the self-serve, and was looking for transient parking. Ground sent me over to Signature. No line attendant, so I parked my plane as far away from the door as possible out of courtesy to "customers." Walked in and asked if there was a restaurant. Counter person asked for my tail number, and told me of the $29 "handling fee!" I told her she's got to be kidding, but wasn't going to argue. NOBODY TOUCHED MY PLANE!! $29 is a stiff price to ask for food directions. She was decent enough to ask her boss if they could waive it...Which they did. BEWARE...There is NO FREE PARKING ANYWHERE ON KSBA! Fuel up at MAG self serve, and be on your way!
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From Scott Glaser
on 10-Aug-2010 |
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At first glance Signature was a good FBO. Both my passenger and myself called ahead about fees for our one night stay and were told that the parking fee was waived with fuel purchase. When I went to pay, the $15 parking fee was on the bill. There was a $68 "handling fee" that was refunded. When I questioned the attendant she explained that the handling fee is waived, not the parking fee. I fly a small single engine airplane, there was no handling required. A refund of an amount that provided no real service is not a refund. Further, this company should have honored what we were told on the phone and did not. Buyer beware.
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From Michael Venturino
on 28-Jul-2010 |
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A quick turn to pick up an Angel Flight passenger. Arrived in my Beech Debonair at 9:45 AM, departed blocks at 10:05 met by a lineman, fuel order was quickly taken, the handling fee waived and the terminal amenities were excellent. I'll be back
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