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From Renato Sanchez
on 14-May-2013 |
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Flew my Bonanza into St. Louis for a business meeting at a facility a mile down the road from the airport. Decided to use Aero Carter because they have the cheapest gas. I asked them to wash my plane and pull it in a hangar to keep from walking into an oven on my return right after lunch. They drove me down to my meeting, and the plane was topped off, washed, and hangared by the time I came back. Francisco did an excellent job with the wash; it looked great, and the price was very reasonable. And they waived the hangar fee! Thaks a lot to John G, Katrina, Bobby, Francisco, and Erica. Excellent service. Will be back for sure.
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From Mark Brown
on 08-May-2013 |
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This place is a gem. I was recommended Aero Charter by a friend that often flies to and from the STL area. This was my first time here and they treated my girlfriend, my mom and me like gold. Super nice people and a fantastic facility. Cold rain when we landed, met us at the plane with umbrella in hand. Helped with bags and got us inside ASAP. Cookies, candy, coffee/tea, soft drinks all for free and great lounge area. No overnight/ramp fees and I didn't even fill up with gas. Easy to find via roads from St. Louis metro. This place is fantastic and so is the airport! I look forward to visiting Aero Charter soon.
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From Roger Brining
on 07-May-2013 |
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I had emailed to inquire about fees for a 3-night visit. They called and said they would really like my business, so I told them that I usually used Midwest Aviation Center and did not recall paying any fees? I was told on the phone they would be glad to match whatever ramp fee Midwest Aviation Center had. I called Midwest and confirmed that they never charge a ramp fee and put the plane in the hangar in the event of bad weather, since they don't have tiedowns. When I called Aero Charter back to book the rental car, they back pedaled and said while they would have matched any ramp fee their competition charged, since their competition doesn't charge one, they couldn't match it! ??? I guess I'll keep using Midwest Aviation! (I understand the fee, but I don't like their not honoring what they said) “5-15-2013 - Robert Franks, Aero Charter’s line service manager, contacted me and apologized. He was very gracious on the phone. Given the time he took to call me and address my concerns expressed in my original review on May 7th, I will certainly be glad to try Aero Charter again in the future.
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From Johnny Carter
on 24-Apr-2013 |
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Nice FBO. Best fuel prices, helpful courteous employees clean crew car. Easy in an out 26L/8R. Will return.
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From Scott Hode
on 21-Feb-2013 |
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Always have great experiences here. People are super nice and always helpful to our pilots and passengers. We are a small charter company that will be coming back to this FBO. Thanks Aero Charter
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From Jeff Zimmerman
on 15-Feb-2013 |
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Great service as always. Treated the C172 and me like we were a Gulfstream. Thanks all!
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From Alan Cheak
on 07-Feb-2013 |
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Flew into Sprit of St. Louis on Friday Feb 1, 2013 from Atlanta in my Comanche 250. Used Aero Charter based on the comments from AirNav. Excellent services. Kept the airplane on the ramp for the first two nights but after a late movie with family discovered it was snowing pretty good late Saturday night. Called their office to see if they could fit me into their heated hangar. They could. Cost was $95.00 for the night but I was leaving in a couple of days and had to have the plane ready to go. Left Monday morning and when I arrived at the ramp my Comanche was on the ramp, clean of snow, and ready to go. Great service to Jeff and Bob. Sincerely.
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From Frank Bell
on 06-Feb-2013 |
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Stayed overnight here last month, in a PA-30. Very friendly and efficient service. Freezing rain came in overnight, and we were put in the heated hangar without being asked, no charge. THANK YOU, FOLKS! We'll be back. Highly recommended.
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From Mike Jones
on 05-Feb-2013 |
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Got up the morning of 2/3/13 and there was approx 5 inches of wet snow. Called the airport and Jeff said they were blading the runways and tarmac and he would help me remove the snow when I arrived at the airport. When I arrived Jeff had already pulled the airplane in the hangar and had removed all of the snow and ice. His first comments were I was very careful removing the snow and ice and treat these airplanes like they are mine. Got ready to go and the battery was not strong enough for a start in the cold weather. Jeff and John immediately gave me a jump and away we went. This is one of the most friendly and helpful FBO's I have ever visited. Thanks again Jeff & John.
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From Paul Cetinske
on 04-Feb-2013 |
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I have sent several of my planes into Aero Charter, ranging from a TBM to a Hawker. These guys always take good care of us. Friendly staff, very personable, willing to go above and beyond to make sure everything is done right. If you are planning a stop in SUS make Aero Charter your FBO.
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From Gary Shreiner
on 30-Jan-2013 |
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I'm based at KSUS and use Aero Charter as my fuel supplier due to competitive pricing. I've also used this FBO as a pick-up/drop-off point for my passengers from Angel Flight operations. Whether I buy fuel or not, the staff are consistently helpful, courteous and generally supportive. It's a great combination -- good prices with excellent service!
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From Philip Mattison
on 30-Dec-2012 |
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Arrived 12/28 for an overnight. I had called in advance to inquire about hangar price and if I could get my plane washed. The hangar price was $187.00 to overnight my Cessna 340! for one night and they offered they could wash it for $75.00. So $262.00 for an overnight and a wash. I called around and found the other FBO's on the field were $100.00 to hangar and $75.00 to hangar. But much more for the wash. So the total was about the same across the board. I wish I had chosen another FBO the wash was not done properly. They did get the gear legs degreased but left hard water standing on the plane to air dry. The water spots were so bad on the windows that I could not see forward flying west into the setting sun. Now after one flight the plane looks dirtier then before they washed it. So the lesson is next time pay $75 for the hangar and $187.00 for the wash! Same total cost but... I will not go here again. I even tipped the guys $20.00 that night!!!
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From James Bockholt
on 08-Dec-2012 |
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Higher prices doesn't mean better service. Aero Charter has the most reasonable fuel prices at KSUS, and during our visit NOV 29Th the service was perfect. Very friendly, eager, helpful personnel, both on the phone prior to our arrival, as well as during out arrival, then late night departure. Many Thanks!
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From Donald W. Harper
on 08-Oct-2012 |
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Absolutely awesome. We arrived for the long weekend and Aero Charter was our choice. Immediately upon shutdown they took care of my wife and son, gave us some free water, cleared up a snafu with Enterprise, and helped us load our bags into the car. Leaving on Monday they had the plane pulled up to the front door, fueled as requested. The desk attendant let us out to the plane, and two line staff rushed to help us with our bags, then they parked the car for me while I took care of the bill and we were on our way. I didn't need the fuel but I had them top it off anyway - they earned it.
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From Bill Cola
on 23-Sep-2012 |
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OUTSTANDING FBO. I'm lazy...Read all the other comments. :)
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From Aaron Rye
on 08-Sep-2012 |
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We love using Aero Charter! Their service is 2nd to none! From line service to front desk, and from maintenance to management, the staff makes us feel genuinely welcomed. They have truly built a great team that cares about the bottom line: customer satisfaction! Thank you!
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From Jeff Zimmerman
on 13-Aug-2012 |
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Fantastic service! Took care of my hotel and rental car reservations even changing them when my trip changed. Thanks for all your help, you make this easy!
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From Brian Dunsirn
on 31-May-2012 |
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I'm very impressed with Aero Charter and continue to use them whenever flying to SUS. The service is excellent with cold drinks in the lobby, beautiful conference room for meetings and a friendly and knowledgeable staff. My TBM is in good hands with Aero Charter.
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From Jeffrey Meyer
on 29-May-2012 |
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Very friendly staff with great service. My airplane was parked on their ramp for a few days and they put it in their hangar for a night at no charge because of severe weather. In the morning they had it on the ramp ready to go. They treated my 172 as if it were a corporate airplane.
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From Shashi Kanth
on 27-May-2012 |
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WOW! I was browsing through the comments and bumped into one of my own from way back in 2009! And what do you know - the folks there remembered my family and me! Rachel has an excellent memory! Once again, three years later - their service was impeccable (though the fuel price had gone up considerable from 3 years ago :) A great stop - highly recommended. Thank you guys!
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From Kevin Loppnow
on 16-May-2012 |
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This is EXTREMELY simple, Aero Charter is the top notch FBO. The service there is amazing. Everything that you want or need, they are there to help you! A huge thanks to Lisa, Todd, and Ned. Three really awesome people! If you are going to KSUS, it's not even a question, you have to go to Aero Charter, and I promise you will not be disappointed!
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From Timothy T. Michaelsen
on 09-Jan-2012 |
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I have not landed at the SUS airport in about 8 years. But... I will go out of my way to do business with Aero Charter, Inc. again. Wonderful support, good fuel price and very helpful personnel. Thank You...Over and Out
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From Mike Bare
on 25-Aug-2011 |
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A breath of fresh air at SUS! Our first visit today was outstanding. Very comfortable crew lounge and nice new crew cars. Everyone was exceptionally professional and courteous. A special thanks to Francisco Tartabini who handled everything from our passenger's rental car reservation to greeting our aircraft upon arrival. This will be our new home when visiting SUS.
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From Tim Buchman
on 26-Jun-2011 |
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We had the distinct privilege of visiting Aero Charter when we flew a Skylane up from Atlanta. We might have been a small single-engine plane, but the arrangements and reception were absolutely first rate. The staff bent over backwards to make sure that every one of our needs were met. We have had many FBO experiences, and this ranks among the very best. Make it a point to stop by when you visit SUS.
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From Charles Barrack
on 29-Mar-2011 |
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These guys did a great job on everything from preplanning my trip through great follow up and resolution of a problem with the rental car two weeks after the visit. Everyone at Aero Charter was very professional.
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From Michael Nassour
on 04-Mar-2011 |
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Great FBO & outstanding customer support from Kristen
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From William Harms
on 27-Oct-2010 |
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I have had avionics work performed by Aero Charter on my PA28 on several occasions. The most recent was transponder replacement and panel relocation. The avionics personnel were very friendly and helpful in this process. I appreciated their suggestions on the panel layout and the effort made moving equipment in a very old panel. Of the three different companies who have done avionics work on my plane at Spirit, their work has been the best and most reliable. I would highly recommend them for avionics support.
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From Chris Vaughan
on 18-Oct-2010 |
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The guys at Aero Charter are fantastic! I flew in on a Sunday evening in a Saratoga and was treated exceptionally well. The facility is extremely nice and the staff very welcoming. This is a great addition at KSUS, where other FBOs can be a little less accommodating to GA aircraft. Thanks guys for a wonderful visit - I'll certainly be back!
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From Greg Batie
on 12-Oct-2010 |
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Flew in on a Saturday morning. Chose Aero Charter after reading reviews that they were accepting of small planes (C-172). That could not be more true. Great people very helpful, look forward to going back again. Truly believe they will meet us again as a friend.
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From Gregg Hake
on 30-Sep-2010 |
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Flew in for an overnight stay and the lineman brought the car up to the plane, helped us load the bags and went out of his way to make us feel like a million bucks. Kristen made a great first impression at the front desk and got us pointed in the right direction. Kudos to whoever is doing the hiring and training at Aero - your efforts are paying off!
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From Dennis B. Boykin IV
on 12-Sep-2010 |
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Look up the term 'outstanding customer service' in the dictionary and you'll see Ron's picture there. Convenient location, great service, and fantastic attitude. I'm usually an Executive Beech customer, but since Signature bought them out, I'll be back to Aero Charter again.
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From Jeff Mackey
on 02-Sep-2010 |
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I had a very good experience on three separate visits over a 10-day period of time. In each case I was met on the ramp and my rental car brought out to the plane, Fuel was the least expensive on the field. The ramp fees were $15/ day for a C-172 with the first day being waived with fuel purchase. They secured an Enterprise rental for $43/ day. I dealt with Ron, Kristin, and Mike, all of whom seemed to go out of their way to make my visit a success. I will certainly be back as they have earned my future business.
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From Douglas Bush
on 30-Aug-2010 |
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Visited 26Aug2010 for two days in the Cessna 210. Fuel price was as listed on AirNav. Ramp fee was $15/day, first day waived with fuel purchase. They arranged a rental car for me.
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From Michael Baker
on 19-Aug-2010 |
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Aero Charter did a great job handling our aircraft during an overnight trip to Spirit this week. Thanks
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From Jack Cassada
on 27-Jul-2010 |
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Flew in on 25JUL2010, called just prior to T/O to arrange for rental car. On arrival the line crew met us promptly w/ carpet!! Very friendly and courteous. Inside the FBO personnel were extremely friendly and helpful as well. Car was waiting and running w/ the A/C to cool it down for us. Gave us free water/drinks and snacks. I have flown 'corporate' for 30+ years and have not received better service even in the G FIVE (Gulfstream)!!! Give these guys the business they earn it!
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From Erik Adams, N65KA
on 27-Jul-2010 |
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Great Service combined with inexpensive fuel. Arrived late on Friday and was greeted by 2 linemen with big smiles that gave very clear taxi directions. They quickly refueled the King Air and directed me to some excellent BBQ. Bobby was super helpful. Air Charter is run very well. I will definitely return here in the future. Thanks for your superior service.
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From Joe Abing
on 18-Jun-2010 |
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A fellow pilot and myself landed at KSUS on 6/18/10 after a 5-hour flight and a diversion. On approach we were asked where we were parking, and choose Aero Charter out of random. We were immediately satisfied with the quality of service. Three linemen marshaled us in and greeted us, and treated us as though we hadn't flown in on a 172. We asked for a top-off and a courtesy car, and before we knew it, keys were in hand and the Skyhawk was topped off. As storms developed over our destination preventing our departure, the employees told us to 'make ourselves at home' and offered us accommodations for as long as we needed. All said and done, I am more satisfied with this FBO than any other FBO I have ever been to. Thanks, Aero Charter.
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From John Keller
on 07-Jun-2010 |
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Our "quick turn" here on a quiet Sunday (the 6th) was our first time to KSUS in over three years. Decided to try the FBO mainly based on fuel price, but was pleasantly surprised with the amenities of the FBO. Personnel had us fueled and "billed" quicker than our little bit of needed rest. When needed; due to weather and passenger needs, we will revisit this excellent FBO! It was a great stop!
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From Alex Strickland
on 01-Jun-2010 |
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Aero Charter was a great overnight stop. They arranged our rental car, which was next to our plane upon arrival, the ground crew was excellent. Fuel prices the lowest on the field. When we left the next morning the aircraft was out of the hangar, fueled and ready to go.
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