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From George Sampas
on 18-Jan-2012 |
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This is what you should know about Lanmar. On August 9, 2011, while my plane was at Lanmar for avionics work, Lanmar's fuel truck backed into my plane. Since that time, I have sent Lanmar and Richard Polidori, the owner, the repair bills, which Lanmar's own insurance agent has advised are reasonable. Lanmar continues to refuse to pay even the repair bills. The owner of Lanmar, Richard Polidori, refuses to discuss why he isn't causing Lanmar to pay the repair bill. There is a very objective story you can review about the accident at the New London Day.
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From Drew Brown IAS Inc. N5888S
on 18-Dec-2011 |
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Still doing a great job. Flew back in with my Baron to go to a show and play some cards at MGM for the night. Super service, heated hangar, rental car 20 feet away, and great staff. It reminds me of the old days in GA. When people really cared about the flying customer. Thanks Lanmar, super job.
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From Jonathan Knopf
on 26-Nov-2011 |
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If you ever fly to Groton/New London Airport, Lanmar Aviation is the place to park your plane! We flew to KGON for a midday family function. The staff at Lanmar was courteous, professional and provided us with a crew car. Great people (thanks Wayne, Meredith, Robert and the ground staff)...Great services and a wonderful facility.
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From Steve Masters
on 24-Jul-2011 |
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Flew in on July 14th for a long weekend with my daughter. The service as always was great. Was greeted by name each time I stopped in to take scenic flights with her friends, and on Monday they called me about some storms coming in that afternoon and offered to put the plane in a hangar. When I departed the next morning they had waived the hangar and parking fees for the fuel I had bought. There may be another facility on the field, but Lanmar is really the only place to go in Groton.
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From Kevin Coughlin
on 21-Jul-2011 |
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Dan at LANMAR saved my night! Flew into GON from Fishers Island low on oil and fuel on a recent Sunday night. Called just before departing 0B8 and Dan said he'd stay late and wait for me to arrive. True to his word, he was there to fuel my airplane and have a couple of quarts of oil ready, not to mention use of the crew car to grab a quick bite. I highly recommend LANMAR and have already patronized them since.
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From Thomas D. Bush Jr.
on 07-Jul-2011 |
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I've flown my Mooney into GON for many years, and always utilize Lanmar's fuel, ramp/hangar space, and services. Bad on me for not getting around to writing a review until now, but better late than never. . . In short, what I'd like to say is that all facets of this operation are consistently spectacular! I'd start naming names of the employees who have made positive impressions, but I'd have to name everyone! Looking forward to my next visit. . .
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From Eugene Haller
on 15-Jun-2011 |
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I had some avionics issues, which were addressed by Jack Shields in a timely and cost effective fashion. I am very happy with the work and just want to let others know that it is a competent and reliable shop.
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From Steve Rider
on 24-Feb-2011 |
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Great FBO. Have lunch at S&P Oyster House in Mystic.
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From Matt Chaifetz
on 21-Feb-2011 |
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Unbelievably happy with my experience at Lanmar. They were waiting outside for us on landing and had a cab waiting for us as we had requested. Since they were going to be closed at our planned departure time, the manager suggested I move the aircraft to GA parking (free). Due to snow, ended up postponing our departure until the following morning and called ahead to ask if they could brush off the aircraft. Arrived only to find that they had towed the aircraft (a Piper Warrior) inside the hangar to thaw out and wiped it down. It was ready to go. The manager wouldn't take any extra money from me even though they hadn't charged me a ramp fee and I had only purchased about six gallons of fuel. They couldn't have been nicer or more accommodating...Will definitely return.
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From Marlin Lamb
on 01-Dec-2010 |
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Arrived at 2:00am, which was over 2 hours later than the planned arrival. Carl was there to take care of our passengers then helped clean up the airplane and make sure I had a hotel and transportation. Always great service.
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From E Timlin
on 18-Oct-2010 |
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I've met a lot of really good, helpful people at many FBOs but I believe today at Lanmar I met the friendliest and most welcoming in my years of flying. Thanks very much to the Lanmar staff.
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From Joe Gilbert
on 13-Oct-2010 |
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Very professional, helpful and courteous staff. Carl made me feel right at home. First class operation. The facility is very clean and well maintained. Fuel prices also very reasonable. One of the best FBO's I've been to yet.
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From Jack Penn
on 07-Oct-2010 |
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I have been coming to KGON for years, this is a first class FBO. These professionals like Robert at the desk and Carl at Line Service just to name a few, always make us feel special. Nice and Modern facility, rental cars, local attraction suggestions and good price on fuel, all with a smile. If they have a restaurant and rooms for overnight, they could have been a four star hotel. I highly suggest using this FBO.
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From Brian Bross
on 02-Oct-2010 |
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Had an overnight in GON and Lanmar was great as usual. Carl was great. He met us in the parking lot and brought our bags to the plane then made sure we had everything we needed. Even provided us with some much needed humor. We definitely felt like special guests.
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From S. Lamont McEvitt
on 18-Sep-2010 |
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From 8/30/10 through 9/1/10 Lanmar hosted EAA's B17 on its annual tour. Bob Taylor and I as project managers and on behalf of EAA, EAA Chapters 334 (Groton) and 166 (Hartford) would like to thank Lanmar and Jessie Edwards for support above and beyond the call of duty. The event was an outstanding success. Jessie worked with us for months planning the event and was a major reason we were so successful. EAA management and the flight crew were extremely complimentary about their visit "second to none". All Lanmar staff assigned to the event did an outstanding job and it was hot on the line during the static display. We had ten WWII B17 crewmembers attend the event and all were elated with their visits. Again Jessie, thank you for all of your hard work, hospitality and support, which played a major role in the success of the event. We hope to visit again next year.
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From Todd Ritchey
on 13-Sep-2010 |
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First time at Lanmar, positive experience. Good service, good prices. Highly recommend if in the Groton area.
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From Paul Vidal
on 01-Sep-2010 |
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Greeted by Mike as we arrived. Very pleasant and friendly. Invited us inside to get coffee. Spoke with Katie about facility. Very nice people who seemed to appreciate this customer. They deserve high praise.
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From Andy Robinson
on 15-Aug-2010 |
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First class operation. Very professional.
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From Drew Brown IAS Inc. KDXR
on 23-Jul-2010 |
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Once again, Lanmar Aviation has done a fine job with service and staff that knows what Aviation is about. Every visit if for the day or RON with my Beech Baron is handled with a touch of class and a winning attitude that this business lacks in the past few years. Hats off to a great FBO. Thanks!
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From Francis Henkel
on 13-Jul-2010 |
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Had to divert to KGON due to weather. Parked over by Lanmar for overnight and received excellent help! Wendy & Bill were excellent and very accommodating. We were treated like we were family. I would recommend Lanmar to anyone needing the services they provide and if ever diverted again, will land at GON with the knowledge that we will be taken care of with no hint of animosity what so ever.
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From Gregg Hake
on 10-Jul-2010 |
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Flew in for a meeting and the service was great. Courteous lineman and helpful front desk. Two thumbs up.
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From Richard Bertoli
on 02-Jul-2010 |
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These folks deliver top notch customer service along with fast, but high quality workmanship. Their reputation stretches across the northeast and is well deserved. I highly recommend them!
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From Louise Anderson
on 26-Jun-2010 |
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Four aircraft and eight people from KFIT flew in 6/18/10 for a visit to Mystic. James met us on the ramp for parking, provided us with the (reserved) courtesy van, directions to the restaurant and answers to few other questions from our group. We dropped off the van when we returned and our planes were refueled. Very friendly, courteous and appreciated service!
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From Michael Heir
on 20-Jun-2010 |
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Made a quick stop to take a break while on a long trip. Staff very friendly and made us feel welcome and told us about the area. Plan to return to visit Mystic sometime soon.
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From Rich Clarken
on 25-May-2010 |
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Flew a Skyhawk into Lanmar for a day trip to Mystic with the family. The service was outstanding. The staff was very helpful and friendly and they drove our rental car right to the plane. With all the corporate jets parked there I expected to be ignored but we were well taken care of.
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From Adam Hicks
on 20-Feb-2010 |
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Went in today to have a faulty S-Tec autopilot looked at as well as an oil change for a Cirrus SR22 G3. Found service to be efficient, friendly and thorough. Jim Flores diagnosed the issue fairly quickly and showed me exactly what was causing the auto to not communicate with the PFD. I think guy that runs it is named Jack who is easily recognizable from his Boston accent. He was helpful as well. Would recommend these guys especially if you're a newbie Cirrus pilot like myself.
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From Skip Barchfeld
on 24-Dec-2009 |
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Spent an overnight at Groton, Stayed at Lanmar, they treated me like a king, took care of all my needs, had to leave before big storm hit, Carl and Christine did everything they could to get me on my way, will use them again next time in Groton!!!
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From Clint Fereday
on 15-Dec-2009 |
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Great stop in GON...Super service at Lanmar. Mike and Wayne took great care of us, we will be back!!
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From Yossi Manor
on 21-Oct-2009 |
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After experiencing a mechanical problem in flight, I landed a company Cirrus SR22 in Groton. I met Johnny Locke, who immediately responded to my need and in short time I was on my way continuing my flight. On behalf of Empire Flight Academy I thank Johnny and Lanmar.
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From Eugene Haller
on 03-Oct-2009 |
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I had an avionics issue that some of my friends said could be resolved by calling Jack Shields of Lanmar Aviation in Groton. After numerous phone calls explaining what was happening to my Autopilot. Jack came up with a plan. I took the airplane there so he can see and test what I was telling him which he did. He suggested that I take the unit back to my original installer and have him do some specific tweaking, which he thinks will correct the problem. He did not charge for his time and advice even though he clearly was entitled to it. That is the reputation he has. But he also does quality and fairly priced work according to the pilots who have used him.
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From Dr. Phil Benanti
on 20-Sep-2009 |
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My wife and I fly into GON frequently on day trips and I can say without reservation that the staff at Lanmar is the most professional and the most outstanding of all the FBO's we've ever visited in our flying experiences in the Northeast corridor. Robert and Wayne have been particularly helpful with all of our needs and their professionalism is second to none. The line service personnel have gone out of their way on several occasions to accommodate all of our needs......special kudos to Carl. Even the GON Tower makes us feel welcome when we visit....especially one controller whose name is unknown. He is very down to earth in his style and his anticipation of our intentions...both upon arrival and departure. We will always return to GON and Lanmar Aviation... Thanks for all your hospitality.
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From Steve Matteo
on 17-Sep-2009 |
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I was there 3 times in the past week. Desk personnel were extremely helpful. Ramp fee waived since I was buying fuel, no landing fee for my Cessna 172 either. Mohegan Sun a 15-20 minute ride. $24 flat fee with Harry's taxi.
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From Drew Brown
on 28-Aug-2009 |
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Lanmar Aviation did a great job while visiting overnight with my Baron.Parking was fast, safe and when I called to ask if they could leave the aircraft in a spot that it would not be towed, compliance was no issue.After meeting with line service, I believe they could have towed my aircraft around the field and it would have been in safe hands.A good thought for those of us who are crazy about the care of our aircraft. Front desk staff very helpful and also knows there business.In a world with few caring and someone throwing a wheel chock at you(if your lucky)this FBO was a breath of fresh air. Thanks for the service. Drew Brown. Independent Aviation Services Inc.
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From Paul E. Himes
on 02-Aug-2009 |
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Flew in this weekend to GON and decided to try Lanmar based upon all the AirNav comments. THEY WERE RIGHT! Fabulous customer service. Robert did a great job at coordinating the car to Mohegan Sun on arrival, as well as being super cheerful and nice. The plane was fueled and on line at the correct time, and we were greeted by name. We were delayed for 4 hours by WX, and Darryl was helpful to us, as well as Robert. They provided crew car, helpful suggestions and general hospitality the entire time, asking often if there was anything else they could do. HIGHLY recommend this as an FBO.
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From Nelson Brandt
on 16-Jul-2009 |
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Stopped in for 4th of July fireworks. On the way out (after 2200) needed a hand with a nav light replacement on a wingtip. Thank you Carl for helping me. It would not have been easy to do it with a flashlight clinched between my teeth. Your commitment to service is extraordinary.
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From Jim Lockyer
on 28-Jun-2009 |
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Prior to arrival at GON, I had sent a couple of emails to Lanmar Aviation inquiring about fees and the cost of a wash and wax for my C172. Each email was promptly and thoroughly responded to by the proprietor Mr. James Edwards. I arrived at Lanmar Aviation and was promptly met by a very helpful lineman. I paid $100.00 for the wash and wax, which included two nights in a hangar. The service was excellent. I recommend this FBO and certainly would use their services again.
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From John L. Moss
on 23-Jun-2009 |
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I've been very pleased with the avionics work done on my Meridian by Jack Shields and crew at Lanmar. He has always gone the extra mile to get things done when promised. I can highly recommend their shop.
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From John Turner
on 19-Mar-2009 |
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We have had Avionics work completed by Lanmar on our Arrow. Outstanding service and quality of work. Jack Shields is always great to do business with and a professional. The FBO service is also outstanding and I would highly recommend this group to anyone.
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