Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From R Crews
on 07-Apr-2024 |
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We flew our Cherokee to AVL for a day trip to the Biltmore. Everyone at Signature was awesome. Very accommodating. A big thank you to the whole staff.
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From Ron Roberts
on 26-Oct-2023 |
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It was not as bad as you might think. There is a lot of heavy traffic going into KAVL during the fall season. We had 3 GA airplanes and Signature treated us as nicely as they did the Jet guys, and there were a bunch of them. Fuel was a bit expensive compared to home, but SS was a couple of bucks cheaper. Our TOTAL charge from Signature after buying 32 gal of SS fuel was $7.00 (seven). Parked for the weekend and enjoyed their transport on and off the ramp. Reserve a car with the National agent right there in Signature. Better service and better cars. Hats off to the staff at Signature.
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From JC Parker
on 25-Aug-2022 |
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I have flown into AVL several times over the last few years and see a distinct improvement in the friendliness and service for the single-engine piston guys. The line folks are safe and courteous and the desk team is very helpful. Buying fuel waves the handling fees and the SS 100LL is much closer in price to the surrounding airports. I'll happily return soon.
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From Bill Bennett
on 03-May-2022 |
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We had good service in our single engine Trinidad (even though they also had several jets on the apron). The line guys came out with our rental car quickly. They tied down the plane. First class all the way. When we returned the next afternoon, they were quite busy with a lot of jets. Inside and out was busy. They loaded our bags and drove us to our plane, which had been relocated a little further away (but still walk-able). The prices were within reason, sure I would like cheaper but this is a busy place with limited room. The airport runs well, even though we were small, they mixed us right in with the airlines and business jets, we felt very well taken care of by the Control Tower and TRACON.
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From Chris Malone
on 10-Aug-2021 |
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My aircraft partner picked me up at AVL and flew me back to GSO in our PA-28. He was on the ramp for maybe 30 minutes. Landing and handling fee $34. We're a Signature based customer at GSO. No reciprocity between Signature FBO's. Sad.
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From Tony McLean Brown and Kelli Darlin
on 19-Jul-2021 |
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One of the best FBOs we've visited. Great front desk staff and the line folks are fantastic. Friendly place with great service. Easy parking and good gas prices. Helpful with quick turns and longer stays with crew/rental cars. Looking forward to going back! Highly recommend.
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From Steven W. Rutherford
on 04-Jul-2021 |
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I, like many pilots, have read some scathing negative reports concerning Signature, AVL operations and costs. As a pilot that has been regularly flying into AVL for the last 16 years, I must push back on some of the posted negatives. I'm sure no operation can come through 100% of the time and be able to satisfy each and every customer that arrives--and I definitely would love to see fuel a bit more competitive--but the rest of the concierge services offered by this Signature operation offsets the higher costs in spades. I am allowed to pay for monthly parking at a reasonable cost, they ALWAYS greet us with a smile, bring our vehicle out on the tarmac to us upon arrival, and always have offered to assist in any way possible during a need. Also, I understand that this Signature FBO is now under a new manager--Mike Haynes. I have personally dealt with Mike for years while he was on the line and am confident that he will bring this operation to an even higher standard. Happy Flying!
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From Todd Miller
on 30-Apr-2021 |
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Was apprehensive with all of the negative reviews. I generally avoid Signature and Atlantic as a matter of habit, but a rental car was not available at Rutherford, and was here, so we had no choice. Had no problems or delays of any kind getting clearance, taxiing or departing. Line service was prompt and friendly. National car rental was quick and easy, line service drove it out to the plane. Total fees were $84 for 2 nights for a piston single, not at all out of line for a Signature monopoly destination. The only reason for 4 stars instead of 5 was the women in the office, while not rude, were definitely not friendly.
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From Lee Sublett
on 28-Aug-2019 |
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I had previously posted about my experience at Signature, but now I need to make a correction. After my post, (Chuck) the manager personally contacted me, and he very graciously offered to reverse the handling fee and adjust the fuel price. Due to the manner he handled my comments, I must commend him, and state that I will be returning to Asheville. Thank you very much Chuck.
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It was not as bad as you might think. There is a lot of heavy traffic going into KAVL during the fall season. We had 3 GA airplanes and Signature treated us as nicely as they did the Jet guys, and there were a bunch of them. Fuel was a bit expensive compared to home, but SS was a couple of bucks cheaper. Our TOTAL charge from Signature after buying 32 gal of SS fuel was $7.00 (seven). Parked for the weekend and enjoyed their transport on and off the ramp. Reserve a car with the National agent right there in Signature. Better service and better cars. Hats off to the staff at Signature.
My aircraft partner picked me up at AVL and flew me back to GSO in our PA-28. He was on the ramp for maybe 30 minutes. Landing and handling fee $34. We're a Signature based customer at GSO. No reciprocity between Signature FBO's. Sad.
Was apprehensive with all of the negative reviews. I generally avoid Signature and Atlantic as a matter of habit, but a rental car was not available at Rutherford, and was here, so we had no choice. Had no problems or delays of any kind getting clearance, taxiing or departing. Line service was prompt and friendly. National car rental was quick and easy, line service drove it out to the plane. Total fees were $84 for 2 nights for a piston single, not at all out of line for a Signature monopoly destination. The only reason for 4 stars instead of 5 was the women in the office, while not rude, were definitely not friendly.
