Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Spencer Napor
on 28-Jul-2019 |
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The line guys might as well be a pit crew with how fast my Caravan was consistently fueled. Extremely nice and professional, their service was faster than 99% of the airports I've been to and they took great care of the Caravan I was flying. The CSRs were very helpful and upbeat and made everything easy including our rental car receipts.
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From David Cartwright
on 24-Jul-2019 |
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Great facility and team. Stopped in 2x over the weekend in our Baron to ferry my daughter to a Best Buddies Leadership conference at the university. Welcoming line personnel were out right away to guide us in and desk agent arranged one of their courtesy cars- a Cadillac SUV! Amazing. Fuel truck had me topped up when I got back and the made the trip like clockwork. Facility was clean and updated. My thanks to a great team effort to make that a pleasant place to visit!
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From David Pankratz
on 22-Sep-2018 |
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RON'd on Aug 15-16 due weather. All persons I met from Cook were professional, courteous, and capable. Clean facility, and on request, my aircraft was promptly fueled and hangared, and the manager kindly gave me a ride to my nearby hotel. When I departed the next morning, I needed oxygen bottle refilled, and all was smoothly handled. I recommend Cook for quality of service and lower fuel prices.
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From Phillip Perry
on 30-Jul-2018 |
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We repositioned our airplane from Tennessee to KBMG to avoid some weather that was expected to impact our trip to Oshkosh. We didn't have a car or hotel, and it was late in the evening. We flew in our RV-10 and needed only about 26 gal; a relatively small purchase but it didn't matter to the folks at Cook. They were waiting on us with a courtesy car parked on the ramp and had lined up a few hotel choices for us. Now for the icing on the cake. Due to a time zone miscommunication (We thought they were Central and not Eastern) we arrived about 30 minutes after they closed. They looked us up while we were flying, found our tail number via ADS-B to confirm we were still coming, and had someone waiting on us - smiling. It gets even better. Soon after we arrived home we got a very thoughtful thank you card from them. And all of this for a piston airplane needing 26 gallons of fuel! I highly recommend them. We WILL be back!
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From Lori Fussell
on 21-Jul-2018 |
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Flew in for refueling and needed a quick turnaround to beat weather in to my next destination. Cook Aviation delivered with two lineman to fuel and a lovely lady inside to assist with the paperwork while I quickly checked weather. Fabulous team to help when you really need it!
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From Dan Herr
on 02-Apr-2018 |
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Great CAA fuel stop: truck with two hoses immediately at the plane, Cadillac crew car for lunch, GPU, friendly and competent service. I look forward to my next visit.
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From Paul M. Ferroni
on 26-Mar-2018 |
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We used Cook Aviation for two weeks, with two aircraft, while working on a mapping project. Their service was great and the employees were a joy to work with. We found their pricing fair and were most accommodating with our requests. We look forward to seeing them again. Thanks Rex and staff!!
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From Bud Cool
on 07-Mar-2018 |
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Came in for an overnight stay on 3/3/2018...Found a great facility and friendly people! When I got home I was recording my fuel usage and discovered I was charged for more fuel than I could have possibly used, so I called back on Wednesday and asked if they could check their records. The quantity on my invoice checked out with their log sheets, so I thought that was the end of it. However, a few minutes later I was called back & was told that after further investigation they found the error and would be crediting my card - what GREAT customer service!
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From Helen Woods
on 02-Mar-2018 |
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These people were wonderful! I found myself ferrying a plane home across the country in the winter. I pulled in to the FBO just as they were closing late one evening. They found me a hotel, got me a discount on the hotel, told me where to eat, and loaned me a crew car for two days while it snowed. They plugged my engine preheater in the day before my departure and helped me pull my plane across an icy ramp to the sun to melt before I left. Fuel price was very reasonable and the people wonderful. You can't ask for more!
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The line guys might as well be a pit crew with how fast my Caravan was consistently fueled. Extremely nice and professional, their service was faster than 99% of the airports I've been to and they took great care of the Caravan I was flying. The CSRs were very helpful and upbeat and made everything easy including our rental car receipts.
