| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Jim Loach
on 01-Aug-2009
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Even though extremely busy during AirVenture week, they provided great service and a positive, can-do attitude. They were courteous, efficient, professional, and provided outstanding service. The Volunteers set up in the lobby were friendly, helpful and excellent ambassadors for Appleton and AirVenture. I'll be back!
- From Tom Madigan
on 23-Mar-2009
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As a result of a bird strike, we were forced to divert to ATW. The staff at Maxair was terrific and was able to assist our crew in every way. I would highly recommend their services.
- From Michael Caban
on 19-Feb-2009
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Great service received on 2/15. Called ahead and told them I would be arriving after the desk had closed and asked them to plug in my airport car heater/battery maintainer with an extension cord. I arrived around 20:15 and the car was plugged in (started fine and made heat quickly after sitting for 2 weeks) and line service guy helped me get my things out to the car. Great Job Maxair!
- From Mark Hangen
on 20-Oct-2008
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Management reached out to me to understand my concerns of Oct 4th. Credit where credit is due. They informed me that the person I had talked with was improperly trained. It turns out that 1) the FBO is open until 10, not 9 as I had been informed and 2) unless you need services, there is no fee to access your aircraft after 10pm as they can contact public safety to provide access. I am delighted that they care enough to not only read comments but to respond.
- From Mark Hangen
on 04-Oct-2008
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$150 call out for "after hours" access to your airplane. Go somewhere else. Terrible service. Bad attitudes abound.
- From Marcus Williams
on 17-Aug-2008
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Even though very, very busy during AirVenture week, they provided great service and a positive, can-do attitude. They were very courteous, professional, and gave excellent service. I had planned to go directly into OSH, but was diverted to ATW when the parking areas filled up, and even though I hadn't called ahead, Maxair was very accommodating.
- From Ted Doran
on 16-Mar-2008
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I am in and out of ATW fairly regularly and also find Maxair friendly and helpful the tower staff is also very helpful and accommodating. A well-run operation.
- From Michael Caban
on 18-Feb-2008
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Great FBO with wireless Internet in lobby, crew lounge, and weather room. All the desk folks and line crew I've met are great. Shawn and John on the line are pilots and they have gone the extra mile for my bird and me when I am there. Maintenance was also very accommodating to service a strut with fresh 5606 and Nitrogen for me one evening.
- From Ken Hammond
on 27-Jul-2007
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We tied down at ATW for several days during AirVenture. Very organized crew directed us to our grass parking spot and helped us push back into the parking spot and tie down. We found the service to be friendly and helpful even with the huge number of people coming and going. We filled out a card for fuel and oil orders and placed it on the prop when we arrived. The plane was fueled and ready when we departed. Great controllers at ATW as well. Very easy procedure in and out during AirVenture.
- From Tyler Reinhard
on 09-Feb-2007
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Landed at ATW at about 6pm on 2/8/07. Very friendly office girl, got us set up with their crew car so we could go get some dinner. Got back around 8, they were just locking up but were still very friendly. Wouldn't accept money for crew car gas, saying it was a free service they offered (we took no fuel) - unexpected and appreciated. For being the only FBO on the field, I thought they were a very well run operation. Will be back.
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