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From Kent Magnuson
on 04-Feb-2012 |
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In today with our N900NE for quik turn. Just right. Nice lobby for pax and crew needs. Thanks folks. Well done.
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From John Rockett
on 29-Dec-2011 |
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Just made a call to FBO. Wanted $40 facility fee for a 172 I'll be there 3 hours. Am I missing something or is this just gouging. The same company owns both FBO’s so no competition. Or 15 gallons gas at 7.09.
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From Perry Ragsdale
on 09-Sep-2011 |
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Even though the facility at Atlantic East is not elaborate, the people here provide extravagant service. I have had the privilege of using this FBO many times and have always had a great experience. I fly a Columbia 400, but you would think it was a Gulfstream by the attention and level of service I get every time. It's all about the great folks that serve here. Keep it up! I'll be back!
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From Carl D Campbell
on 14-Jul-2011 |
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Stopped in for fuel at Atlantic East during our trip between ROA and LFT. Encountered great service and hospitality including use of the crew car for lunch. Definitely recommend use of this FBO for future trips.
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From William Beebe
on 14-Jul-2011 |
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There are two Atlantic FBO's on the field. Make sure you know which one you want, West (RWY6 approach end) or East.
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From Jeff Poplin
on 17-Apr-2011 |
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Stopped in to see the Southern Museum of Flight and eat at Dreamland BBQ. Atlantic provided a courtesy car for 2 hrs and had us out the door in no time. Fast service and highly recommended.
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From Jim Dobbs
on 07-Apr-2011 |
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Landed in Birmingham just before a big storm. Very windy day, they helped me with the bags and had the rental car ready out front. Hail was predicted as well as high winds and heavy rain, so I requested that they put my aircraft in a hangar. They pulled into the maintenance hangar and left it there overnight to protect it from the hail. They went above and beyond to help protect my aircraft (a Piper Arrow, not a jet!). The next day Lacrecia at the front desk was very helpful and helped me get on my way quickly. Fuel prices are in line with a large airport and full service FBO. I will always go to Atlantic in BHM!
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From Daniel R. Hill
on 11-Jan-2011 |
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Arrived at Atlantic Aviation East 01-07-2011 for two nights and was meet at the airplane by lineman. He went and got us a baggage cart for our passengers’ baggage. They also put the plane in the hangar due to strong winds with out having to ask (free of charge). My experience could not have been better! When I arrived (to Atlantic Aviation East), Lil and the crew could NOT have been any more accommodating. Thanks for all your help Lil. Very professional and courteous! Have a minimum purchase of 30 gallons for Twin waived the facility fee. I HIGHLY recommend this FBO to anyone - very GA friendly!! THANK YOU for your exceptional service!!
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From Larry C Hall
on 17-Oct-2010 |
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After reading previous comments regarding Atlantic Aviation, we were reluctant to go to BHM. Called ahead 10/16/17 to see if these people were really this bad! Lil took our call and soon thereafter felt assured that we would not have to mortgage the plane just to pay outrages fees. Our visit today was excellent. Lil and the line guys were outstanding and very professional. We were made to feel at home and there were no surprises. We will return. Have a great day Lil and the BHM EAST team!
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From Leland Waite
on 06-Oct-2010 |
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I stopped at BHM for fuel and taxied to Atlantic East. The staff was very nice and I had a fun conversation with the desk agent (It was nice to meet you Lacrecia!) while my airplane was being fueled. The facility is nice and I stayed only briefly so I did not explore much. Seemed like a great fuel stop and great people.
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From Dave Magee
on 21-Sep-2010 |
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Fly in all the time for business. Lineman is always out and ready to park you. Facility is nice and staff is friendly. Usually have a crew car available.
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From Skip Munn
on 17-Aug-2010 |
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Superb customer service from Lucretia. After I sent my fltplan to FBO via fax, she contacted me and arranged my crew rental car and crew hotel for me. Line service on arrival and departure was friendly and thorough.
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From Jeremy Mikell
on 12-Aug-2010 |
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I was reluctant to fly into this airport after reading some of the negative reviews I read for this FBO. But due to a family illness, I needed to go there today. My experience could not have been better! I called ahead and was very impressed at how I was treated on the phone. When I arrived (to Atlantic Aviation West), Susan and the crew could NOT have been any more accommodating. Very professional and courteous! Fuel is high, as in most larger airports, but a minimum purchase of 15 gallons waived the landing fee. Although they were busy with several arrivals, they never once let us go unnoticed or unattended to. They made us feel as important as the 'next guy' who was probably able to give them a lot more business than our little plane could. I HIGHLY recommend this FBO to anyone - very GA friendly!! THANK YOU for your exceptional service!!
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From Gil Graham
on 25-Jul-2010 |
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$170 fee to visit - dropped to $100 "drop off fee" for a Conquest! I went to Pell City instead. NOBODY likes to be gouged.
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From Lyle Prouse
on 25-Jun-2010 |
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I've flown Angel Flts for a long time but I don't think I've ever encountered the incredible support I got from Atlantic East in BHM today. Lacrecia Burks was just excellent and thanks to the compassionate attitude of Mgr David Moore, they went above and beyond to help with today's flight. THANK YOU BOTH! My next refueling stop at GRD was pretty much just the entire opposite. Some folks really have a heart...And some are just oblivious to the idea of helping others. I really appreciated my experience with Atlantic East! You folks really made my day.
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From Todd Fuller
on 25-May-2010 |
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I took my sister here on Monday May 24th just to drop her off with my Cessna Skylane RG single-engine. Unless you are a corporate pilot and someone else is paying your aviation related bills, I'd remain on guard if you must land at BHM. I called ahead Sunday, and Wendy said Atlantic would charge "only" $10 for dropoff and if you are on their ramp for 30 minutes or less. But, she would not be there on Monday. When I landed, I was asked which Atlantic I wanted to taxi; didn't know before, but there are two Atlantic Aviation FBOs on the field. I went to Atlantic West. Line crew seemed friendly, but were busy, and did not hang around my airplane much, which I actually like. I asked the desk staff if I could buy an Atlanta sectional. Turns out, they don't stock a single aeronautical chart. They said to try the flight school in the next hangar to which I walked. I assume because they felt like they let me down, they never asked for a fee when I landed.
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From Christopher Cook
on 16-May-2010 |
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More to the story - I emailed David Moore at Atlantic about our experience on May 8. David responded, and stated Atlantic waives the facility fee when 15 or more gallons are purchased. I think what contributed to the problem was that we attempted to split the fuel bill on two different cards (sharing expenses!), but the POS didn't recognize this. Holly York, the Customer Service Manager for Atlantic has credited my card for the $40 facility fee. The lesson here is if it doesn't sound right, keeping asking questions! Thank you David and Holly.
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From John Hubert
on 10-May-2010 |
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Since Atlantic is the only FBO on the field, they can charge any rate they want for a ramp fee, and they do!! What a rip off!
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From Christopher Cook
on 08-May-2010 |
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Flew into BHM and Atlantic West on Saturday, May 8, to visit the Southern Museum of Flight. Used the crew car to drive to the other side of the field, which was nice. On return to the FBO, purchased 15 gals for the Skylane, and was also charged a $40 facility fee, and a $5 security fee. Lady at the desk said the facility fee was based on aircraft, and $40 is for single engine, and is charged even if you are just dropping off passengers. Beware...
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From Jonathan Dunn
on 06-Mar-2010 |
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Thanks Atlantic East at Birmingham, experience was great, crew and staff were great. Nothing was an issue ever! Got treated like we were in a G4. Hotel shuttle was due to pick us from main passenger terminal, Atlantic staff re-routed shuttle to pick us up from the FBO. Aircraft was pulled to the front that morning, excellent. We then had a flat battery and GPU was pulled out of the hanger quickly and we were on our way. Thanks Atlantic
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From Kent Magnuson
on 04-Jan-2010 |
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In for quick turn yesterday with our Turbo Commander N900NE and had best of everything. Thanks folks. Well done.
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From Kent Magnuson
on 24-Sep-2009 |
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Into Atlantic East last nite with our Turbo Commander N900NE and sure had everything just right for us. Thanks folks. Well done.
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From Charles Belcher
on 31-Aug-2009 |
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What a rip off. High fees, astronomical fuel prices. The new Butler/Signature on the block. Bessemer is a way better value.
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From Mike Jones
on 12-Aug-2009 |
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$200 ramp fee even with the purchase of 90 gallons of Jet A, really slow turn around. Got much better service at the two other airports I used same day with no fees.
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From Brian Connelly
on 19-Jul-2009 |
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Excellent service. I would go out of my way to use them again. Flew into KBHM from Panama City to pick up wife from a commercial flight. Atlantic Aviation gave me great information beforehand in assisting me to plan this trip. They let me borrow their crew car to go pick up the wife from the terminal. They have nice PCs on site to get updated weather information. Their accommodations are very inviting with relaxing rooms, a big screen television, comfy couches, and a kitchen area. My only expenses were for 18+ gallons of their 100LL fuel, which I found a little high...But then again it's an international airport and they didn't charge me for ramp fees, tiedown fees, or anything else. One of their employees, Lacrecia Burks, was extremely helpful and courteous. Call ahead to make sure that she's on duty the day that you're traveling and you won't have anything to worry about.
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From Steven L. Stilts
on 09-Jul-2009 |
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Flew in to take my Son to an appointment at UAB. Courteous friendly staff; gave me a crew car to make the appointment at no charge. After we left they called and left a voice mail on my cell that we had forgotten a bag and offered to ship it to us next day. Highly recommend this FBO.
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From Jason Crandall
on 18-Jun-2009 |
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Flew to Atlantic BHM the other day for a 3-hour business meeting. Service was top notch. Parked me right up front and never touched the airplane. Gas was $4.90 a gallon and ramp fee was waived with fuel purchase. They gave me their crew car no charge. I will be back. Good job. Thanks.
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From Larry Fox
on 13-Jun-2009 |
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Atlantic has a monopoly on the field - so outrageous prices and all kinds of hidden extra fees. Avoid at all costs.
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From George Bock
on 18-Mar-2009 |
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Hide your wallet when you stop at either location. $150 Fee or 90 gallons of overpriced fuel. The rental car had a $22. Convenience fee also tacked on.
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From Dan Harris
on 05-Mar-2009 |
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I arrived in a hurry to get parked, check out a rental car, and get to a local hospital in time for my mom's surgery. The very courteous and accommodating Atlantic Aviation folks helped me unload my Grumman, packed up the rental car which they drove out to the ramp, and had me on my way in a very short time. Great Customer Service! I'll definitely be back.
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