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From Steven Lynn
I called over a week in advance to have a rental for a weekend. When I called the day before to confirm I got an Ooops! "Let me see if I can get you a car" Turned out I did get one. Also wanted to know if there were any landing fees, I was told NO by the lady I talked to, when I arrived I was charged $75.00. I told the man at the desk I already called and was told No Fees he just replied "well she must not have known what she was talking about" ** Left hand has no idea what the right hand is doing. ** I'll just go to Traverse City next time!!
From Herb De La Porte
Could not be happier. Staff met us at the self-service pumps, sent us on our way in the crew car. When we came back, the plane was filled and ready to go. Considering it was well below freezing, it was truly appreciated