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From Ted Louis Glenn
on 01-Oct-2013 |
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Good service again. No charges other than for fuel. Rental car from the FBO runs $60 per day.
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From Seth Lynch
on 05-Sep-2013 |
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Great FBO. Had a day trip there and they were extremely professional! Very homey, a great pilot lounge, and great line crew!! Definitely make this your stop for fuel if you are planning a trip through the area
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From Bern Heimos
on 29-Aug-2013 |
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August 16, 2013. I have to completely agree with Mark Brown's assessment on April 22, 2013. I had the same experience. The gentleman behind the counter rarely looked up from his cell phone to answer my questions about transportation. He seemed ambivalent to our requests for the courtesy car. He told me the rental cars were about $60 and declined offering a courtesy car. Mr. Chandler, I read your response to Mr. Brown's comments. I have met you in the past when I land here. I believe you really want to treat all pilots with great service. Perhaps addressing one of the most important elements of customer service in hiring the right people you would eliminate these poor ratings.
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From Mike Hebel
on 14-Jun-2013 |
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We flew in for 2 days on our way to Alaska and were met by Brandon and Matt they arranged a rental for us, hotel reservation, also recommended a few places for us to visit and were very accommodating. The FBO is first class.
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From Alan Cheak
on 29-May-2013 |
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Wife and I flew into Carlsbad in our Comanche 250 on May 16, 2013. Facilities and staff are fantastic. Self-serve Avgas was also right next to Chandler Aviation. Rental car was brought out to the car as we unloaded the plane. Great time at the cave. After 2 days we left the car in the designated spot and took off in a cool New Mexico morning for our next adventure. Excellent FBO
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From David Forster
on 15-May-2013 |
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We flew in to Carlsbad on Monday, May 13. No sooner had I stepped out of the airplane when the FBO rental car pulled up, ready for us to unload our bags. The paperwork for the car was quick and painless and the staff was friendly and helpful. The facilities inside are top notch and very clean. Our departure the next day was delayed due to weather and the FBO was very understanding and generous in handling the unplanned extra overnight with the car. We requested to be present when fueling for departure and the fuel truck was there within a minute of request. We were very impressed with the service received and would definitely come back again.
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From Mark Brown
on 22-Apr-2013 |
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I flew in here with 3 friends in April '13. They called us on CTAF 15 miles out asking if we wanted SS or FS. That was nice. Inside the FBO is great. Places to sleep, eat, lounge, and do work. However, the man behind the counter could have been a bit more customer service oriented. I told him to top us off (FS). After, I asked if we could use the courtesy car for 2-3 hours. He immediately said no and said they had rentals or could call Enterprise. I asked why so stingy on the courtesy car and his response was, we don't lend them out in case other people come in and want to use them. (A nice way to say, we have bigger jets that pay more...) I asked how much the rentals were... $60/day. Even for 3 hours? Yep... Called Enterprise. They were just as bad. Terrible customer service and wanted $120 for a compact. Ended up paying the $60 (which had to be cash) for 3 hours in a pile of junk white truck. Great FBO but terrible customer service.Response from Doug & Terry Chandler, Owners, Chandler Aviation
Customer Service means everything to us at Chandler Aviation! We are very sorry and surprised that you had a bad experience with us. One of our main goals at Chandler Aviation is that we treat all customers the same no matter what size the plane is. We only wish we would have been able to speak to you. Our goal is to have the best service you can find! We hope you will accept this apology and come back and see us again.
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From Melissa Pemberton
on 01-Feb-2013 |
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I was very impressed with the facilities and the kind helpful staff. They have 2 courtesy vehicles with hotels and restaurants nearby. I called ahead and they had a vehicle waiting for me. They use Avfuel, which I always look for to get Avtrip points and high quality avgas. Thanks Chandler Aviation!!
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From Ron Stevens
on 07-Dec-2012 |
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Flew in to visit the Caverns Nat. Park. Outstanding service from line crew (Matt and James), beautiful facilities, very convenient rental car (from FBO; Enterprise was out). Good recommendations for hotel and food. Overall a great experience -- epitomizes the reason we travel GA. We'll be back with friends.
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From A. Travnicek
on 09-Oct-2012 |
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Great stop--self-serve pump is only 200 yards to the FBO (go past passenger terminal) to next building, which is the FBO. Nice decor. We'll be back!
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From Lawrence Long
on 05-Oct-2012 |
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Excellent FBO. We stayed there for 3 nights the last part of Sept. Car was waiting as promised and was a very good car with low rates. We will visit this FBO again if in the area.
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From Paul C. Hollowell
on 23-Aug-2012 |
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Staff is very customer oriented and service is great. We have stayed at this airport several times to visit our son in Carlsbad (what a boom town). Chandler does a first rate job. Thanks to Don Chandler and his team (small though it may be).
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From C. Peter Spies
on 22-Jul-2012 |
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We stopped in for 3 nights earlier this month. Rental car waiting as promised. Overall excellent service.
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From F. Scott Sanders
on 18-Jun-2012 |
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Gotta echo what Ken said earlier. I was there for the Grumman Fly-In also and can't say enough about the place. Matt was very attentive and went out of his way to be helpful and cordial to our entire group, which was quite large. The FBO has been recently remodeled and is really top notch. Will certainly stop in again.
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From Ken Nebrig
on 09-Jun-2012 |
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Held our regional Grumman fly-in at KCNM over the weekend. Matt from Chandler personally parked, tied down and accommodated 20 aircraft and 50 folks in a few hours. Gave us the entire pilots lounge to use as our registration area, arranged pickup of rental cars, and treated us like royalty. He held off fueling aircraft until early morning to avoid expansion due to 107 F temperatures. Excellent service.. Superb facilities... Matt knows great customer service! Great stop!
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From Ted Louis Glenn
on 23-Feb-2012 |
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Good service. I parked, tied-down the plane, and went inside. They told me where I could find the car keys and contract that Enterprise left for me (the FBO and Enterprise don't have an official relationship). They let me drive the rental car to the plane as necessary and it was fueled for me before I returned for departure. I'd come back.
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From Mark Rhodes
on 01-Jan-2012 |
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Stopped on our round trip from TUS to SPI in our Archer. Bucking headwinds on our return to TUS, Aaron met us at the plane, offered the crew car and steered us to the motel and food. Friendly, excellent service and a great stopover FBO. We will return. Thanks
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From Jon Meredith
on 04-Jun-2011 |
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Extremely friendly and great staff. Great FBO. Would definitely stop here again if in the area.
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From Paul C. Hollowell
on 02-Jun-2011 |
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First rate FBO. Responsive staff provides courteous and friendly service even for us piston powered folk. Highly recommended. We will be back.
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From Mark Albery
on 04-Apr-2011 |
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I forgot the zone change and arrived after closing, but got picked up from our hotel in the morning. They also lent the courtesy car that morning for a quick trip to the caverns and they posted back my Tom-Tom that I accidentally left behind all for no extra charge. Very nice FBO and friendly courteous service from the front desk.
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From Tim Welter
on 03-Mar-2011 |
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The Chandler FBO facility is quite nice at the Cavern City airport and the person behind the desk friendly, but I had asked for 30 gal fuel to be placed in the tanks. When my family and I arrived back at the airport the next morning for the trip back to Waco, TX I was presented with the bill for the 30 gal fuel and paid it. However when I preflighted my 182, the fuel gauges were each slightly below 1/4 tank, which is exactly where they were when I landed. No fuel had been added! The guy who was supposed to have fueled my plane was a no show for work that day. The guy working that day put the 30 gal in and the gauges read almost 3/4 tanks, which, with 57 gal in the tanks, is how, they should read (80 gal tanks). This is a real safety of flight issue and I called the head linesman to complain and warn them that the guy who filled out that ticket indicating that he fueled my plane but didn't is a real liability to their company and a danger to pilots.
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From Allen Layton
on 29-Dec-2010 |
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A great FBO! They have their own rental car for a very reasonable price ($60). The stayed open late on Christmas Eve so I could pick-up weather before my departure and even found and returned my phone that slipped out of my pocket.
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From Dave Savage N3760B Baron 55 Austin, TX
on 28-Dec-2010 |
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I stopped at KCNM for fuel and lunch between Texas and Phoenix. The service was outstanding. The FBO is very comfortable and people friendly. We were given a courtesy car and directions to the No Whiner Diner, which I also recommend.
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From Jonathan Hanold
on 11-Dec-2010 |
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Wow has things improved in Carlsbad. I had not been to Carlsbad since the opening of Chandler Aviation. The facilities were top notch, reasonable fuel prices, and very good service. We were there in a Citation Jet, but I watched people being treated very well regardless of the equipment. The sign of an FBO that gets it...
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From Daniel Hagan
on 10-Dec-2010 |
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I fly in here several times a year to visit relatives. Line guys have always been excellent and at the plane as soon as I shut down. Great facility. Last flight was night before Thanksgiving and the FBO stayed open until 8pm to accomodate the arrivals. Keep up the great work!
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From Patrick Andrews
on 29-Nov-2010 |
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The self-serve fuel was priced as advertised and the facility was well maintained. We were a quick turn--our needs were met as expected--thanks.
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From Kevin Hunt
on 14-Nov-2010 |
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Nice FBO, stayed the night and the plane was ready as requested the next morning.
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From Robert Spengler
on 27-Oct-2010 |
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First class, 5 star service!!!!!! Dropped in to Carlsbad due to extreme winds. The staff at Chandler Aviation went out of their way to help hold down and hangar my airplane in threatening and dangerous winds, my sincerest thanks for their efforts and hospitality. The airplane was ready and waiting the next morning without having to ask. The FBO is warm and welcoming, the staff courteous and helpful. Highly recommended.
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From Mark Waggoner
on 17-Oct-2010 |
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One of the nicest FBOs (OK, the absolute nicest FBO) I've ever been to. Had not been here in a couple of years but will now make this one of my regular stops.
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