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From Bruce A Batelaan
on 12-Apr-2013 |
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Flew in with a Bellanca late March. Very professional line guys. Nice clean building with very nice facilities. Great ladies behind the front desk, very knowledgeable about the local area. Overall very pleasant experience.
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From Ben Cook
on 05-Dec-2012 |
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Great service but still charging RON fees when buying overpriced fuel?
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From Rick Dorgan
on 05-Nov-2012 |
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I have been flying into ECP since the day it opened and without exception my experience with Sheltair has been outstanding. The line supervisor (Jack) has never failed to provide 100% professional, top notch, line service and is always ahead of the game. He expects this from all of his line crew and they have never failed to make me look good to my passengers. When Jack's not there Dustin makes sure that everything gets taken care of too. If all FBOs shared this attention to detail my job would be a whole lot easier. They are friendly too. Great job guys!
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From H. Patrick Derrick
on 29-Oct-2012 |
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Stopped in for the weekend (nephew's wedding). I have never commented on service before (good or bad) but due to the stellar service by Jack and Crystal I felt compelled to send this in. Upon arrival Jack was at the plane (C-172) welcoming me and tying me down before I could open the door. Rental car to plane, help with bags, fuel discount with fill-up. Outstanding service and experience. Thanks Jack and Crystal!!!
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From Roy Rudolph
on 05-Oct-2012 |
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Staff and facilities are second to none. Always attentive, friendly and efficient. Yes it costs a little more for fuel, etc... But they have to pay their bills too. The airport is not in town or on the beach so plan accordingly for ground transportation.
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From Erin Patrick Pierce
on 27-Sep-2012 |
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William, Josh, Dave, and Crystal work very well together, and remember to have fun! I enjoy visiting FBOs where the crew cuts up with the customers a little. These are neat folks. They hustle like they should, and treat me like an old friend.
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From Barry Sprayberry
on 06-Aug-2012 |
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The staff is GREAT! You cannot exit the property if you fly in after hours. They have a punch pad coded gate, but it is chained and padlocked. You have to call them out ($100) to get out. Don't really understand Sheltair's thinking behind that.
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From Joseph Piazza
on 24-Jul-2012 |
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Great FBO, freezing pilot's lounge with no temp control. Blankets?
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From Gene Fraser
on 20-Jul-2012 |
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Hard to imagine a better stop. Easy in and out, fast friendly service, and a great facility. No difference on the level of service based on aircraft type. I saw how the treated the two Citations that came in after me. Highly recommend a stop if you are in the area!
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From Steven Durrett
on 30-Nov-2011 |
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The friendliest, most accommodating line guys anywhere, bar none! They really do go the extra mile. Beautiful new facility.
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From Dave Stock
on 17-Oct-2011 |
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I flew in for a night to visit family and the experience was great. It was late and the lineman tied the a/c down and topped it off quickly. Gas price is high, but the top-off discount was larger than I expected. The facility is brand new and waiting for my ride was comfortable. The airport is not on the beach, but close enough to get where I needed to go. I will return.
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From Mark Womack
on 16-Aug-2011 |
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On 8/12 we flew in as a lifeguard flight in our helicopter. I requested a quick turn in order to reposition over to the hospital while we were 5 minutes out. This was accomplished in less than 8 minutes! Absolutely amazing.
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From Johnny Caruso
on 14-Aug-2011 |
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When I arrive at SheltAir I have always experienced friendly and professional service by all employees. The line guys are courteous and get things done (can do attitude). The first time I went to SheltAir, Jack Smit made me feel like I knew him for years. Everyone I have interacted with has put the customer first. An old saying comes to mind, It's not when you get into the business, it's when the business gets into you, and the employees at SheltAir are into the business of quality service.
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From Bob Nunn
on 25-Jul-2011 |
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Had to divert here because of weather. However, it was a great stop. Line guys were friendly and professional. While there, another storm cell passed over. However, when I got back to my plane (Cherokee 6X), it had been tied down and secured. Great service and friendly folks. We'll be back.
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From John Schumacher
on 09-Jul-2011 |
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Fuel price was a bit on the high side, but service was excellent. Met promptly by line service with rental car. Crystal and the rest of the front desk staff were great. New cable tie-downs worked well. Looking forward to their new facility.
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From Martin Hulme
on 09-Jul-2011 |
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Just went up there to visit new Grandbaby. I fly an experimental, so not much fuel needs. Line guys were on the ball, personally directed to parking, greeted and helped. Tie down fees and fuel as advertised, but no ramp fees. Temp trailers adequate for now, into new building next week. Free Internet, they put down their lunch to run us to the main terminal so family could pick us up easier. No complaints, no surprises. Hopefully this will continue in this groove and keep the service up. Highish fuel cost only profit from small aviators like me who buy 15 gals max. Not bad, will be back.
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From Steve Bennett
on 02-Jul-2011 |
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Kept our single engine Piper there overnight last night and had a very good experience. Gas was $5.89 a gallon after $.50 discount - cheaper than my home airport, parking is $12 per night. They took my wife to commercial terminal to pick up a rental car there - 1/2 of SheltAir and let us bring on ramp to unload plane. Line guys even retied my 3 poor tiedown rope knots. I'll be back.
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From Andrew Woltman
on 26-Jun-2011 |
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On 09JUN2011 I flew into KECP for the weekend in a piper warrior. Fuel prices were a little high however, there is a discount if you top off of $.50 per gallon. Their temporary facility is well equipped and has all the amenities of any of their regular facilities. I will be a return customer of KECP and can't wait till the new SheltAir facility opens
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From Robert Hall
on 25-Jun-2011 |
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Ramp guys rude and down right nasty. Receptionist very nice and helpful seemed aggravated at the ramp guys. Fuel high, ramp space small with few tiedowns. Aircraft destroyed in storm last night because it was not tied down Go to Destin for better service!!!!!!
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From William Flowers
on 19-Jun-2011 |
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On June 11, 2011, I was traveling to ECP to pick up my daughter who was arriving on a commercial flight. I wanted to fly down and pick her up rather than drive from Dothan, Alabama. After reading the scary comments here I gave SheltAir a call to inquire about their fees. I told them I would be making a short stop, needed no services or fuel and asked what the ramp fees would be for my King Air B200. They quoted me $125.00. The four hour round trip drive wasn't that bad after all. I strongly suggest calling ahead of time to confirm their fees lest you be surprised.
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From Chuck Alvarez
on 26-May-2011 |
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Last week, I landed at this airport with my family in our King Air for a few days in Panama City, and left disappointed in this new FBO. The first issue was that this new airport is in the middle of nowhere. The old airport was much closer to Panama City. Secondly, for a remote Class D airport, it is exceedingly expensive. The FBO is charging Class B airspace prices for fuel ($6.60/gal for JetA), Ramp Fee ($70) and tie down fee ($50 per night for a twin). This is not even close to a Class B FBO facility. The FBO is a doublewide trailer. They have no hangar space. They had the ramp torn up for service, so we had to carry all our gear (family of 5) to the vehicle and back. I asked several times to speak with the Sheltair GM (Mike Lerma) who never called me back. Bottom line: I would avoid ECP. Destin is nicer airport with completed facilities, lower prices and equal proximity to all the beaches in the area. We will definitely go to Destin next.
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From Marcus Williams
on 08-May-2011 |
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$7.21/gallon? Really? You won't see me going anywhere near there. I generally don't wish ill upon aviation businesses, but this will cause me to make an exception. The relocation of what used to be a fantastic GA and commercial airport, right next to downtown Panama City and only 20 minutes from the beach, to a swamp in the middle of nowhere, shutting down all competition and jacking prices to the moon? I've never seen gas more expensive anywhere ... Napa, Glacier Park, Jackson Hole, heck, even San Francisco has cheaper gas. This is completely astonishing.
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From Bill Warnell
on 24-Apr-2011 |
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After reading some of the less than positive reviews for SheltAir I decided to call ahead for pricing. We were told that the only fees we would be charged for 4 nights would be a $12 per tie down fee. We could not have picked a better place to stop. They are building a new facility since this is a new airport but the hospitality was 1st class from everybody at SheltAir. We had 4 days of beautiful weather and good golf. SheltAir even offered to return our car to the Hertz counter and they charged us exactly what they promised!
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From Trace Lewis
on 18-Mar-2011 |
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Took a Seminole in for an overnight with some Spring Break fun and had a good experience. The temporary FBO is very nice and well equipped, beware though that the beautiful new airport is located in the swamp and has no cell phone reception. Because of this, we couldn't get our planned ride to the airport, but the desk staff connected us with a good cab and rate at the Hampton Inn. Would use them again.
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From Danny Dunn
on 10-Oct-2010 |
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I appreciate the staff at SheltAir willingness to go beyond the scope to serve us, with excellent service. They are facing the challenges of a new airport, temporary FBO, While doing and excellent job with Superior but very personable service.
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From C Winship
on 06-Sep-2010 |
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Flew into ECP for the first time yesterday. Excellent service and friendly folks. No ramp fees for a day trip, reasonable overnight fees...Thank you!
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From Kevin Cook
on 02-Sep-2010 |
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Flew into Northwest Florida Beaches Intl Airport (What a name) on 31 Aug 2010 and stopped at the only FBO there. Very friendly and professional staff, crew car was nice and well maintained, a not to far of a drive to Panama City Beach. No landing fee, which is a plus for now, definitely will have to visit again when the building is complete. Thanks guys!
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From Steve Fleet
on 29-Aug-2010 |
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I flew my Seneca II into ECP for the first time this weekend and had a great experience. The airport is brand new, so there is much construction still going on (FBO is in a temporary trailer). Great location for the FBO - taxi to the last turnoff and you run right into it. The service was great. It was raining very hard when we arrived and the line guy ran in and came out with an umbrella for my px's. Fuel is a little pricey, buy waived the tiedown fees with purchase. I would recommend it. The tower was very courteous & helpful with a hairy approach in terrible weather.
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From P David Miller
on 03-Aug-2010 |
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Really nice FBO. The desk staff and line crew have always been professional, helpful, courteous and friendly. They have my car at the wing with the AC on and help with the bags. They are now in a doublewide trailer awaiting construction on a new FBO. There have been a few minor problems after the move, but the manager, Scott Daniluk, is very accessible and anxious to make things right. Fuel is a bit expensive, but not out of line for a major airport and they always waive a night with fuel. They close at 10PM which can be a bit of an issue if I am running late, but I am hoping that the increased traffic will prompt them to stay open longer in the future. Overall a class act.
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From Nick Shultz
on 30-Jul-2010 |
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Our recent visit was not good, high fuel prices most taxiways closed FBO in a trailer looks like it opened too soon and is not complete. I would rather be at PFN it was a great airport with great service.
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From Paul McClure
on 03-Jul-2010 |
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SheltAir has moved to KECP. Came in over the 4th weekend and they are not ready for service. They had more than 40 planes from Challengers to C152's wedged into the small ramp. The FBO is a trailer and the area surrounded by sand piles to keep out swamp water. I hope I can get out. On the positive side, the line crew was the most efficient and hard working I ever saw..... And the ECP runway is long and wide. Just make sure you update your database so you can find it.
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From Don Johnston
on 28-Jun-2010 |
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SheltAir closes their PFN operation at 10:00pm CDT on 6/28/2010. The airport will remain open to GA operations until 6/30/2010.
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