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From Robert Beverly
on 28-Aug-2011 |
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Weekend visit was handled very professionally by a competent and friendly staff. Rich Air goes out of their way to take care of their customers. Carol's Airport Cafe adjoins the FBO and is highly recommended for her home cooked meals!
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From Bill Melson
on 02-Aug-2011 |
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Great service all the way around, very friendly folks and willing to go above and beyond. Thanks for taking care of the Global for us...
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From Brian Boehlecke
on 08-Sep-2010 |
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All service folks at Rich Air were extremely helpful. Evin arranged to have a rental car available at the airport for us to pick up on a holiday and booked a super nice motel at a great rate. Highly recommend both Rich Air and the motel they book at a special rate for pilots.
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From Daniel Camero
on 30-Aug-2010 |
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Great Service! First time to Glens Falls. They arranged a car service for us and it was waiting and ready to go when we got there. Was in and out in a few minutes. Will definitely be back.
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From Chris Hurley
on 17-Aug-2010 |
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I've been to Rich Air several times in a Cherokee and have received nothing but the best service every time. The staff and facilities are very nice and the fees/ fuel prices are reasonable.
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From Scott Stout
on 02-Aug-2010 |
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Top notch service. We called in advance to let them know we would be arriving after they closed due to weather, but they stayed past closing to ensure we got our rental car. Sure enough, taxied up our car was waiting, cooled off, and ready for offloading of our stuff. When we arrived back the next day, fuel order was handled promptly while I did flight planning.
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From John M Hirt
on 28-Jul-2010 |
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First time landing at Glen Falls. Ramp staff was very friendly and helpful. Very clean facility. Sagamore shuttle pulled up to the plane, making it easy to transfer our luggage. Beautiful area! We'll be back!
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From Kurt Gruendling
on 14-Jul-2010 |
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I flew down to Glens Falls with my kids this past weekend for a day at the Great Escape. The staff at the FBO was awesome! They fueled the airplane and arranged for a cab while we ate breakfast in the cafe. It was a very hot day and even gave us cold bottled water for the cab ride over the amusement park. The taxi service they called was terrific. The whole trip couldn't have been easier. Thank you!
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From Dave Mullins Contract Pilot Services
on 12-Feb-2010 |
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Called Rich Air a day in advance to tell them I'd be arriving with company personnel. Was greeted by first name on the radio as I taxied off the runway, the red carpet was waiting as was a "pretty" lineperson for a change! Terri Ellis took the best care of my passengers and me all day long. The facilities rival anything you'll find anywhere and the view on final for RWY 01 is beyond compare. I fly for a living and go to FBO's all over the country Rich Air was a treat! All the best to the crew @ KGFL!
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From David Windmiller
on 23-Jan-2010 |
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Flew in, in an MU2 for skiing at Gore. Staff was awesome and accommodating. Rental cars were warm and waiting. Airplane was hangared for a snowstorm and out and waiting for us when we arrived. Well done, thank you!
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From Christopher Carrozzella
on 08-Jan-2010 |
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Good way to start New Years on 1/6. Arrived close to closing time. Fueled up. Due to weather concerns we wanted to wait around and plan our instructional flight back to CT. Rather than kick us out at the 6p closing time, the staff graciously (Ann Pollard) allowed us to stay as long as we wanted to keep us safe and warm. She even allowed us to take the courtesy car to nearby hotel for dinner. We returned after midnight and went on our way. Thank you Rich Air. Can't wait to come back when it is warmer to enjoy the beautiful Lake George area.
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From Mike Nelms
on 29-Nov-2009 |
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Pricy FBO: Arrived Thanksgiving Day (Thurs) in King Air 90. Rich Air was closed which was surprising. Gave fuel order next day and time of Sunday departure, surprised plane not fueled when arrived Sunday, even more surprised parking was $50 per day even after 200 gallons of expensive Jet A (they waived 1 day parking with fuel only).
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From Henry Neimark
on 14-Oct-2009 |
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What a pleasant experience. Terry was a delight - cheerful and helpful, and the new look is great.
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From David Newton
on 08-Oct-2009 |
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Absolutely fantastic service! We were not familiar with the airport so, while taxiing to the ramp, they radioed directions to the parking area. They brought our rental car to the airplane and helped unload all our "stuff". They even provided great directions to our hotel and suggested some great sites. Best service we have ever had.
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From Bruce Mowery
on 27-Sep-2009 |
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I operate a Robinson 44 helicopter out of Glens Falls Airport and many times I am in the middle of flying an event where I need a quick turnaround for fuel and I can depend on the line guys like Tom to make sure that that happens. Thanks to all the staff at GFL. Your service is most appreciated.
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From Alex Kuhn
on 22-Sep-2009 |
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Flew in on 9/19 and had a great experience. Before we even got to the taxiway the staff asked us by radio if we needed anything, and arranged for a crew car for a couple of hours. Everyone was very pleasant and made us feel welcome. Gas was comparable in price to other area locations.
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From Lee Pokoik
on 28-Aug-2009 |
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It’s cheaper to fly to 5B2 if you are going to Saratoga Springs.
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From George Luaces Jr
on 18-Aug-2009 |
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Rich Air is a class act. Arrived with our aircraft and 7 passengers including the owner of the company. From my first contact with them a few days prior to our arrival, they have all the details covered. They arranged my request for 2 rentals including an oversized SUV, coordinated our hotels and set up catering for the departure. Steve, the Customer Service Manager, called in on his day off to ensure our request were met. The entire staff is friendly and ready to help make your visit to Glen Falls issue free. I have managed several FBO's including one at a large airport. The service I received from Rich Air rivals any of the larger locations nationwide. GREAT JOB!!!!!
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From Alan Enman
on 09-Aug-2009 |
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Excellent service. Flew in during one of the first nicer weekends this summer. All of the main ramp parking was taken, but I was directed to the overflow/long term parking, from where I was promptly picked up in te club car and given a cold bottle of water. Very friendly service, and even received a few cents off of fuel due to the 'inconvenience' of being parked so far away. Wonderful place!
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From Peter Rheault
on 08-May-2009 |
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I fly a corporate C-414A for a consulting company and my passengers really appreciate the prompt and friendly service provided by Rich and his team of Jane, Jason and Dan. They always find a way to surprise on the up side. I know that the rental car and any other service that we request will be handled right. Thanks guys and from me and all my passengers a big Thank You.
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From Adam Broun
on 04-May-2009 |
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Stopped in for breakfast and some fuel. Quick, friendly service, recommended.
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From Kurt Thomas
on 03-Apr-2009 |
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Top Notch Service. After diverting into GFL, the service was absolutely perfect. FBO employees were more than accommodating. They went well out of our way to make our quick stop a pleasurable one. Even let us use a hangar to fix the aircraft. I can't say enough about the great service. And the diner is great too! This is the way all FBO's should treat customers!
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From Brad Wolansky
on 29-Mar-2009 |
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The GFL FBO changed hands 1/1/09(amongst controversial circumstances-many locals liked the "old" FBO but the City put the contract to bid and new management was selected). Anyhow, I flew in yesterday for the first time since the change. While all the familiar FBO faces are gone, the new ones are smiling/eager. The lobby was totally re-done and clearly they are trying. Gas was $4.20. (If they really want to create traffic, they should lower the gas prices. ALB, just a hop away, was $3.09 SS). Tessie, the woman who ran the airport diner for years with an attitude, is back P/T with her friend Carol running the place. Hopefully the new FBO is giving Carol a better financial deal than the high lease costs the previous 15 restaurant managers faced. Carol/Tessie did a great breakfast-the place was hopping with its great view/location. This is a terrific airport with great facilities, a new FBO that's trying hard, and two great ladies in the diner trying to be accommodating.
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From Chris Nesin
on 28-Mar-2009 |
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Just went in yesterday in a Citation. We got first class treatment. CSR came out and greeted our passenger, which you never see at an FBO anymore. Transportation was waiting. Inside was a fantastic, newly remodeled FBO with all new computers, weather stations, and a well-appointed pilot lounge. If you are IFR, they will give you the number to call Albany approach for clearance (no ground freq). Hope to go back.
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From Andrew Taylor
on 10-Mar-2009 |
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Had some survey work to do in the Glenns Falls area and landed at KGFL. We were going to top off after we got done with our work but to our dismay Rich Air was closed. We specifically told the front desk we would be back to get some fuel. We were NOT notified that they closed early. This caused a lot of inconvenience for such a simple mistake by this FBO. Will not come back to this airport. Response from Rich Air GFL
Dear Mr. Taylor- All of us at Rich Air are very sorry for the miscommunication on your recent visit. We have been striving for the highest level of service since beginning operations in GFL on January 1st. We hope you'll forgive one or two stumbles as we train new personnel and complete an extensive remodel of the old terminal. The new reception desk, pilot briefing area, corporate pilot snooze room, executive catering kitchen and passenger lounge have just been completed! If you are ever in the area again, we'd love the opportunity to make it up to you-we'd certainly be reaching out to you if we had your contact information. In the event that anyone is ever in need of fuel after hours at GFL, the call-out number is now posted and we have staff just a few minutes away. We encourage area pilots to stop in and visit the new facility and enjoy breakfast or lunch at the Airport Cafe (Open 8 AM - 2 PM). Our fuel is always fairly priced and we hope that you'll enjoy top-notch service!
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From Jim Rollo
on 16-Feb-2009 |
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Flew my Lance into GFL for the weekend. Great Service by the Line crew and Jane behind the desk. They waved one nights parking for my fuel purchase. Great fuel price for the area. In the past I've used RME because it's just as close to my final destination in the Adirondacks, but GFL has better service and prices. I'll be back.
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