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From Skip Barchfeld
on 24-Dec-2009 |
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Spent an overnight at Groton, Stayed at Lanmar, they treated me like a king, took care of all my needs, had to leave before big storm hit, Carl and Christine did everything they could to get me on my way, will use them again next time in Groton!!!
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From Clint Fereday
on 15-Dec-2009 |
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Great stop in GON...Super service at Lanmar. Mike and Wayne took great care of us, we will be back!!
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From Yossi Manor
on 21-Oct-2009 |
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After experiencing a mechanical problem in flight, I landed a company Cirrus SR22 in Groton. I met Johnny Locke, who immediately responded to my need and in short time I was on my way continuing my flight. On behalf of Empire Flight Academy I thank Johnny and Lanmar.
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From Eugene Haller
on 03-Oct-2009 |
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I had an avionics issue that some of my friends said could be resolved by calling Jack Shields of Lanmar Aviation in Groton. After numerous phone calls explaining what was happening to my Autopilot. Jack came up with a plan. I took the airplane there so he can see and test what I was telling him which he did. He suggested that I take the unit back to my original installer and have him do some specific tweaking, which he thinks will correct the problem. He did not charge for his time and advice even though he clearly was entitled to it. That is the reputation he has. But he also does quality and fairly priced work according to the pilots who have used him.
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From Dr. Phil Benanti
on 20-Sep-2009 |
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My wife and I fly into GON frequently on day trips and I can say without reservation that the staff at Lanmar is the most professional and the most outstanding of all the FBO's we've ever visited in our flying experiences in the Northeast corridor. Robert and Wayne have been particularly helpful with all of our needs and their professionalism is second to none. The line service personnel have gone out of their way on several occasions to accommodate all of our needs......special kudos to Carl. Even the GON Tower makes us feel welcome when we visit....especially one controller whose name is unknown. He is very down to earth in his style and his anticipation of our intentions...both upon arrival and departure. We will always return to GON and Lanmar Aviation... Thanks for all your hospitality.
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From Steve Matteo
on 17-Sep-2009 |
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I was there 3 times in the past week. Desk personnel were extremely helpful. Ramp fee waived since I was buying fuel, no landing fee for my Cessna 172 either. Mohegan Sun a 15-20 minute ride. $24 flat fee with Harry's taxi.
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From Drew Brown
on 28-Aug-2009 |
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Lanmar Aviation did a great job while visiting overnight with my Baron.Parking was fast, safe and when I called to ask if they could leave the aircraft in a spot that it would not be towed, compliance was no issue.After meeting with line service, I believe they could have towed my aircraft around the field and it would have been in safe hands.A good thought for those of us who are crazy about the care of our aircraft. Front desk staff very helpful and also knows there business.In a world with few caring and someone throwing a wheel chock at you(if your lucky)this FBO was a breath of fresh air. Thanks for the service. Drew Brown. Independent Aviation Services Inc.
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From Paul E. Himes
on 02-Aug-2009 |
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Flew in this weekend to GON and decided to try Lanmar based upon all the AirNav comments. THEY WERE RIGHT! Fabulous customer service. Robert did a great job at coordinating the car to Mohegan Sun on arrival, as well as being super cheerful and nice. The plane was fueled and on line at the correct time, and we were greeted by name. We were delayed for 4 hours by WX, and Darryl was helpful to us, as well as Robert. They provided crew car, helpful suggestions and general hospitality the entire time, asking often if there was anything else they could do. HIGHLY recommend this as an FBO.
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From Nelson Brandt
on 16-Jul-2009 |
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Stopped in for 4th of July fireworks. On the way out (after 2200) needed a hand with a nav light replacement on a wingtip. Thank you Carl for helping me. It would not have been easy to do it with a flashlight clinched between my teeth. Your commitment to service is extraordinary.
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From Jim Lockyer
on 28-Jun-2009 |
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Prior to arrival at GON, I had sent a couple of emails to Lanmar Aviation inquiring about fees and the cost of a wash and wax for my C172. Each email was promptly and thoroughly responded to by the proprietor Mr. James Edwards. I arrived at Lanmar Aviation and was promptly met by a very helpful lineman. I paid $100.00 for the wash and wax, which included two nights in a hangar. The service was excellent. I recommend this FBO and certainly would use their services again.
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From John L. Moss
on 23-Jun-2009 |
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I've been very pleased with the avionics work done on my Meridian by Jack Shields and crew at Lanmar. He has always gone the extra mile to get things done when promised. I can highly recommend their shop.
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From John Turner
on 19-Mar-2009 |
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We have had Avionics work completed by Lanmar on our Arrow. Outstanding service and quality of work. Jack Shields is always great to do business with and a professional. The FBO service is also outstanding and I would highly recommend this group to anyone.
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From William Molloy
on 19-Dec-2008 |
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Jack Shields and Lanmar Aviation is the best avionics shop in the Northeast. Jack diagnosed and repaired a difficult autopilot problem for my SR22. He also did a nice job on my WAAS upgrade, saving me a lot of money and aggravation by using a little common sense. I wouldn't trust anyone else with my plane now.
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From Jim Werme
on 13-Dec-2008 |
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We had to make two round trips to get all our passengers to Lanmar Aviation. The Manager and Staff drove our first passengers to Foxwoods while we were in route. Thank you Carl for staying late to help with the second load and getting our transportation taken care of, Lear N930PJ.
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From Keith Wardlow
on 05-Dec-2008 |
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LANMAR handled our aircraft in a professional manner and met all of the expectations from the crew. All the tools the crew needed to accomplish a successful mission were at our disposal. Our clients with Flightworks were discretely moved from the aircraft to ground transportation without any exposure. The departure was after hours from LANMAR and arranged at a reasonable rate. Carl in line service was very helpful with an on time departure. Thank you!
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From Arnold Sperling
on 27-Nov-2008 |
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We expect good service from all of the FBO's that we use but this is about great service. We flew our Meridian into Groton yesterday to drop a friend of ours off at Lanmar. Before the engine was shut down, two employees were at the plane saying that we had a major oil leak from the engine. Jack Shields gave us the crew car and we went to lunch. Upon our return the starter generator was removed, new seals were installed and the reassembly was almost completed. The run up was dry. The maintenance department arranged to send the bill to Pratt and Whitney, tanks were topped with discounted fuel and we were on our way south before sunset. If you want stellar mechanical or avionics service, Lanmar is for you. Arnold Sperling, M.D. N999NG
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From Richard Pouch
on 23-Sep-2008 |
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Inbound to KGON lost the lamp in my Sandel 3308. The front desk contacted Jack Shields who jumped in and ordered a new bulb overnighted from Sandel and had it installed when it arrived the next morning. Kudos to Jack and the Lanmar crew. I will return.
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From David Wilcox
on 19-Sep-2008 |
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Had a slight problem with getting topped off with fuel when I didn't want to be. They took care of it for me and put air in my tires while they were at it. They have a good crew over there.
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From Michael Kalish
on 31-Jul-2008 |
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James Edwards went way beyond the call of duty for us. The GA after-hours coded gate was broken, and the airport manager was of no help whatsoever in arranging entry back on the field at midnight. James offered on his own to come back and open the Lanmar facility at no charge so we could get to the plane. What an outstanding young man!!
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From Andy Shuman
on 28-Jul-2008 |
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Weather was bad and I landed in a PC-12, my pasenger was there in his limo and ready to go. He asked how was the weather can we get out of here. I said yes. Then one of your line guys says in front of my pax "you're not going anywhere." Don't tell me how to do my job. To that line guy we went non-stop from GON to PBI. Tricks of the trade on how to get out with ground stops going on.
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From Erik Eloop
on 22-Jul-2008 |
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Flew in with a Challenger 604 on 7-21-08 to pick up 5 pax. Both Cody & Mike did an outstanding job!
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From Kathleen Draughon
on 22-Jul-2008 |
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We stopped at Lanmar last weekend in our C182. Everyone working there treated us admirably. Our car was brought to us, and everything was handled professionally and everyone friendly! We had a cooler spill in the back of the airplane, and the linemen were great helping us. We had to leave the cargo door open for drying. On the day we left, we found that our cargo door had been closed as promised, and the carpet was dry. Mike helped us with our rental car, and made our departure effortless. We were just about to taxi, when Mike came running out with my driver's license from our rental car! I had stupidly left it in the cup-holder and Mike was efficient, found it, and got it to me before we left!! Thank you, Mike!! We recommend this FBO, and will be back.
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From Heath Goldstein
on 13-Jul-2008 |
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Stopped in for Fuel. The FBO door was open, but no one was inside, and no one came after about 1/2 hour.
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From Mike Kolich
on 25-Jun-2008 |
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I always receive fantastic service here. Recently, we had a late night pick up that we needed to turn quickly, CODY from line service was the only one there. He was quick and efficient in providing services and helped us get 30 people and bags in and out in 20 mins. THANKS!
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From Franz Edson
on 24-Jun-2008 |
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The purpose of this letter is to recognize Lanmar Aviation for their outstanding support of the New England Bonanza Group (NEBG) Fly-In to Groton, CT, on May 17, 2008. In particular, the NEBG would like to commend James Edwards. Mr. Edwards volunteered one of Lanmar's large hangars for the breakfast and donated use of Lanmar's van. He personally handled all arrangements with the field, provided friendly and capable personnel to help get the planes parked, and also provided discounted fuel for the Fly-In participants. I have kept my Bonanza in a Lanmar T-Hangar for over two years, so I am accustomed to their commitment to service and customer satisfaction. However, their support of the Fly-In exceeded even their high standards. In a world where customer service seems like lost art, Lanmar aviation, and their entire staff, is a breath of fresh air.
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From Andreas Bentz
on 05-Jun-2008 |
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The folks at Lanmar do a wonderful job; the facility is beautiful, but more importantly, Betsy (CSR) and Carl (line) made us feel like we were part of the family.
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From Ted Gordon
on 01-May-2008 |
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My aircraft is stationed at GON and recently I had it waxed and detailed at Lanmar. They did a fine job. Ask for John.
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From Bill Sorbie
on 26-Apr-2008 |
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Staff very professional, friendly and courteous. Carl was particularly helpful.
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From Alan Birch
on 14-Apr-2008 |
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Returned to Lanmar April 5-8 Louise got us a car & a room on short notice. The service and people are great. Louise remembered my comment on AirNav July 24 2007 on landing fee and tie down fee and said they were too much and credited me for the difference.
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From Jeff Espenship
on 30-Mar-2008 |
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I highly recommend Lanmar Aviation! I arrived with my airplane having avionics difficulties. Lanmar put me in touch with Jack Shields. His team immediately set to work. At first they couldn't duplicate the problem; they persistently chased the "queer-trons" until finally they found it. The honest assessment was "We can't fix it, best to replace it." Next, Jack and his team did a lot of research. Jack handed me all the information, with options. And the topper is, he didn't charge me a penny - unheard of in aviation today. They put my airplane back together and away I went - back to Atlanta. The entire team at Lanmar, line guys to the front desk staff ALL went above and beyond the call of duty for me. I showed up as just an "everyday customer", but flew out thinking that the folks at Lanmar know how to treat their every day customers right! Thank you very much for your kind hospitality Lanmar - I WILL BE BACK!
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From Bob Case
on 04-Jan-2008 |
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Stopped at Lanmar today for fuel and to have lunch at the Italian restaurant in the terminal building. Great food at the right price.
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From Pierre Wicker
on 01-Nov-2007 |
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I keep my Cirrus SR22 in one of the T-hangars that Lanmar manages on the airport. The line staff is always courteous, helpful and prompt when I need a top off. The maintenance shop became an authorized Cirrus Center approximately one year ago. Bill Kluepfel and Jack Shields (the Avionics manager) have been providing me with top-notch service. I highly recommend them to any Cirrus owner or any other pilot in the area who needs maintenance or repair work on his/her airplane.
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From John DeLillo
on 21-Oct-2007 |
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Jack Shields and the folks at Lanmar Aviation provide me with great service on my Cirrus aircraft. First time I've ever had an avionics shop call me after a repair was made to follow up and make sure everything was OK! Thanks, Jack!
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From Eugene Kurzrok
on 22-Sep-2007 |
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Great avionics shop, very professional and friendly. Jack Shields, formerly of Columbia, now avionics manager at Lanmar has done extensive work on my last two airplanes, a Comanche and a F-33 Bonanza, We have been more then satisfied with his work and his follow-up.
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From Harry Copperman
on 15-Sep-2007 |
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Top notch avionics shop. Worked on my STEC Autopilot and King Radar on my Piper Meridian. Jack Shields is the Avionics Manager (used to work at Columbia). He's a great combination of avionics expertise, customer service, and a "nice guy." Ask to be added to the distribution list for his "Lanmar Avionics Newsletter."
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From Dave Bigwood
on 31-Jul-2007 |
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After dropping off pax at Lanmar we discovered a maintenance issue. After hours for even the line service, the maintenance manager himself drove out to the airport while the line tech patiently waited. After performing night-saving maintenance for us, they wouldn't even take a dime. Thanks to this top-notch group of people. We can't thank you enough.
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From Alan Birch
on 24-Jul-2007 |
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Flew in to GON for the week Lanmar service was great getting us a rental car from Hertz with a good weekly rate. The car was on the ramp waiting for use at arrival. All Lanmar's people were a pleasure to deal with. I was a little surprised with the $8.00 landing fee and $15.00 per night parking fee. I guess that's the price for landing in CT.
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From Philip Greenspun
on 08-Jun-2007 |
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We stopped by in a Robinson R44 to inspect the service facility (we also have a Cirrus SR20 that never likes to spend too much time away from a warranty service center) and were impressed by the work that we saw underway (mostly on jets) and the attitudes of the guys.
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From Adam R.
on 22-Feb-2007 |
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Top-notch operation. Flew in for business in a Cirrus and was treated like royalty. Great place!
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From Bendrix Bailey
on 14-Feb-2007 |
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Lanmar, an authorized Cirrus Service Center with both airframe and avionics capability hosted a representative from L3 Communications to address a problem for me. The service in every aspect was excellent! Dave who performed the work is a real craftsman who takes obvious pride in the quality and neatness of his work. They were fast and got the job done. Very pleasant facility, clean and comfortable. Great casual Italian restaurant next door. I would recommend Lanmar to any New England Cirrus owner.
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