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From Greg Lindstrom
on 06-Feb-2012 |
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As an update to my previous post the Mgmt of the Jackson FBO called me and refunded a $140 hangar fee.
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From Greg Lindstrom
on 30-Jan-2012 |
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The first thing said to me by the lineman was that they really had no time for me and they had 20 jets coming in within the next 2 hours (basically I was in the way). WX came in and I had to leave my airplane there for 14 days on tiedown (charged $15 per day) I called the first morning it was clear enough to fly out and asked that my airplane be put in a heated hangar to thaw out. I was first told that was impossible, when I responded that I would be unable to depart unless the airplane was preheated they were able to comply with my request. After I drove 4.5 hours to get to Jackson Hole, I found my airplane in an unheated hangar with several inches of snow and ice on the wings. I spent an hour clearing the snow and ice and had to cold start my T206. I was charged 14 days on tiedown. I was charged $140 for 4.5 hours in an unheated hangar. I paid a landing fee. I bought 54.3 gallons of fuel at $6.46. I just can't find a way to like these guys...Sorry!
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From Terrence Cross
on 25-Jul-2011 |
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Excellent service by the line guys. They helped us with our mountain of bags and helped sort out our rental car reservation with Hertz, all cheerfully and quickly. The refill on our portable O2 tanks was short, but the $25/tank price for the service was reasonable enough. There's a $9 landing fee (not the FBO's) in addition to overnight parking. Overall, a good experience for a single engine piston. I recommend it.
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From Jerry Richey
on 09-Jul-2011 |
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Was at JAC this weekend on corporate flight in an Encore. Service overall was good, fuel prices on the high end for FBO this size and amenities offered. Was there for several hours around the noon time period and needed a car to go eat lunch. The one and only courtesy car was gone and we were stranded with no place to eat. Called dominos as a last resort since we were flying 4 more legs and had to eat something. This FBO is stuck way out of town and needs more than one courtesy car!!!
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From Willie Martin
on 19-May-2011 |
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$6.70 a gallon when airports on all sides aren't even brushing $6? I recommend West Yellowstone, Driggs, Big Piney, Alpine, WY or somewhere nearby that isn't trying to screw you.
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From Jason Davis
on 06-Feb-2011 |
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I will not dispute the fact that the service is top notch; however, every single time I have ordered jet fuel, I am always charged a few gallons more than what I ordered..... Every single time! I ordered 300 and was charged 302.6 etc..... I finally questioned it and the answer was "the truck is hard to stop on the exact amount" I disagree considering I run an FBO..... You ask for 300 you get 300..... Response from Jeff Brown, President, Jackson Hole Aviation
Jackson Hole Aviation fuel trucks use a Contrec computerized fuel delivery and management system. The quantities are automatically calculated and recorded to a tenth of a gallon. The vast majority of deliveries are within a few tenths of a gallon of what is requested due to the accuracy of the system and the inability to stop on whole numbers. All our Jet A trucks pump 300 gpm. In addition, the system calculates and records additive concentrations to prevent low concentrations. The system does not make mistakes. You get exactly what is recorded by the computer. We apologize for any inconvenience this may have caused, as we believe the benefits far exceed the disadvantages.
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From Guy Edwards
on 25-Oct-2010 |
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I flew my Mooney into Jackson on Friday and departed Saturday. They are very pleasant to work with. Fuel is more expensive and there is a small landing fee but Jackson is a long way from anywhere and the airport sits on National Park property so it's not unexpected for a stop like this to cost a little more. The views are priceless and I always enjoy my stops in Jackson and Jackson Hole Aviation makes it easy.
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From Paul Szostak
on 06-Sep-2010 |
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Fantastic service! We arrived in our beat up old T-41C and they showed us every bit as much courtesy as if we had pulled in flying a G-IV. We had reserved a tie-down spot ahead of time to park our Mescalero while taking the family to Yellowstone, but had done our own car rental through Hotwire ($25/day, compact, with National in the terminal). Staff was nice enough to drive us down and wait while we got the car, then drive us to our spot! Turns out Bill Gates arrived on the Jet just behind us...On our way out, Harrison Ford was stepping out to the flight line to fire up his Husky...Too cool. With just a 4-gallon gas purchase, all handling fees were waived and they even gave me a 9-volt battery for my intercom when I realized I'd left it on the entire weekend, for no charge. Excellent service, I hope we can make it back.
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From Steve Chefan
on 24-Aug-2010 |
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We flew in on August 15th in our Baron for 8 days at the last minute with no reservations. Bonnie was able to get us a great room at the Snow King resort for the entire time. We couldn't find lodging anywhere ourselves and almost didn’t come. Thanks Bonnie and Jackson Hole Aviation for the great service. Your service is exemplary for everyone, not just the jets.
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From Chuck Crinnian
on 06-Jul-2010 |
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Although the fuel price is higher than average, it is not out of line when compared to the auto fuel prices at local gas stations. This is one of the most beautiful places to fly into and stay. Jackson Hole Aviation went all out to get us a good rate at a local resort (Snow King), rental car, and ramp space during our 4th of July visit. Our Mooney was treated well on the ramp full of Biz Jets. Service is rule 1 here, we have made this our Independence Day tradition-best Western town to be in for the 4th!
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From Ken Maples
on 28-Jun-2010 |
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As others have said, they are a little on the expensive side, but the service is absolutely top notch. They will do everything possible to help make your experience nice. Great lobby with a nice flight planning area. Free popcorn and lemonade!! I'll be back.
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From Christopher Kroen
on 16-Jan-2010 |
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I have been flying large corporate jets in and out of this facility for years and have found nothing but good things to say about Jeff and his staff. As most of you know, it's a rare thing to find an airport with only one FBO that cares about its service, and they do far more here. Recently, we had the unfortunate event of needing an engine changed in the field on our Gulfstream. The monumental task would not have been possible without the super human effort put out by the entire FBO staff to assist us and our Rolls Royce/Gulfstream team on site. This is truely a first rate facility doing its best with what is has. The staff here is what makes the difference. -Highly Recommended.
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From Kent Magnuson
on 17-Nov-2009 |
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Stopped here recently with our Turbo Commander N900NE and had a speedy quik-turn. Always a pleasant stop for passengers and crew who enjoy the nice lobby area. Thanks folks. Well done.
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From Jacques DuBois
on 10-Sep-2009 |
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Arrived at Jackson Hole Aviation one week ago with a large jet. Received a very great experience with the ramp workers who assisted us. Our passengers had been picked up from, literally, around the world for a special reunion. While waiting for friends to transport them we were helped by two wonderful people. Between them they had lived in, or traveled to, everywhere my passengers were from! Bright, articulate and professional they provided very rare assistance. Look for the names Aaron and Jodi. They are the best.
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From Glen Longarini
on 26-Aug-2009 |
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Flew in my SR22 a couple of days ago. Busy ramp with lots of jets. Was treated well on the ramp and in the office. Nice lounge, only one briefing station for a busy place, but the staff let me go behind the counter and use their computer to print a flight plan. Fees where commensurate with an FBO of this type.
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From Chuck Wetzell
on 29-Jul-2009 |
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Two Tuesdays (7/21 & 28) in a row we arrived at very busy times and received great service. Lean crew, however a blonde gal seemed to be covering most of the ramp beautifully. Calm, confident, experienced moves. Just what owners and crews like to see. We'll be back.
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From Jean Morin
on 05-Jul-2009 |
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We just spent two nights in KJAC and cannot wait to go back. Our 182 was treated like a jet, the car was next to our plane within minutes, the hotel reservations where as requested. The fuel is a bit dear...? You get what you pay for. Just wait to see the hotel prices.... Bottom line, great FBO, real Pros and since they are busy, call them in advance to avoid delays or disappointment.
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From John Womack
on 05-Jul-2009 |
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E-mailed for reservation for Cessna 210 for June 18-21, 2009. Beth answered accurately and promptly. $7.75 landing fee, $10.00 handling fee waived for fuel purchase, $10.00 per night for tiedown (we paid $20 per night a few days later in Heber City, UT, 36U). After instrument approach follow me car led us to tiedown with our rental car parked alongside. Lineman, John, fly’s a Cessna 310 from Jackson and gave advice on arrival and departure routes for cloudy conditions. Facility and people were first class. Will not hesitate to return.
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From Jason Beall
on 28-Jun-2009 |
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What you would expect from a posh airport in an expensive mountain town. Staff was friendly and service was good. Rental car was waiting when we arrived. Will be back.
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