Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
From Christopher Gill
on 14-Mar-2024 |
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Flew into KMTH from KCLW to see a bit of Marathon, and get a seafood lunch. The line personnel were fantastic- we were treated to a crew car (they have several, get there early)- and given a great place to get lunch. Took a 5 minute drive to "Island Fish"(great view -on the water) and had Grouper platter that was fresher than any I've had. Got back to Million Air, plane was fueled up and ready-Everyone there was as professional as you would expect- Thank you Million Air, and a Special Thank You to Jessica for her professionalism and cheerfulness- she definitely made the visit wonderful- even gave us a delicious Key Lime Pie! Cannot wait to make a return flight!
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From Ben Rider
on 06-Jan-2024 |
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Didn't have us fueled or ready, Unprofessional.
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From John B
on 10-Nov-2023 |
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I stopped for the night at MTH a few weeks ago; in doing my planning I noticed that Million Air had the turbine-centric FBO facility to the west, while the "no name" GA facility to the east looked more appropriate to piston parking, so I headed that way. Wrong. Million Air now has both facilities although I saw no signage that the east building was MA. Since I was there, I tied down for the night; the lineman and front desk lady were friendly and helpful, no issues there. My services used consisted of an overnight tiedown for an RV-8, a toilet stop and a cup of coffee. Million Air charged me $69 for the privilege. I understand charging for an overnight stay and I'm okay with a reasonable fee, but 69 bucks? That's just stupidly exorbitant. I specifically parked at the east ramp to avoid Million Air, but with their monopoly, they got me anyway. A prime example of why many piston GA pilots hate the big FBOs; Signature, Atlantic, Million Air. Response from Nettie Mayer, General Manager, Million Air Florida Keys Thank you, John B for your comments. We do reference on AirNav that we service piston aircraft at the east end of the ramp, jets on the west end. Your feedback illustrates the need to perhaps rework our listing, so those details are not missed by anyone as they are doing their planning. Although the Million Air branding is currently smaller in detail on the piston end of the ramp, continuing renovations will improve that . . . including signage on a larger scale. The overnight fee for lodging a single piston is $25, not $69. The $69 charge was for the complete invoice, detailing the overnight fee, security fee of $4.95 and the $35 facility fee that was waivable with the purchase of ten gallons of fuel. The islands of the FL Keys are a unique and wonderful place. We hope you enjoyed your visit and perhaps we will have the pleasure of seeing you again on a future trip.
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From Michael Bergen
on 10-Nov-2023 |
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This was our first time flying to the Keys. As a result, I was unfamiliar with the airport layout. After a long day flying from Maryland, upon landing we were looking for the Million Air FBO building that is pictured on their website. Wrong location, as there are two different ramp areas: one for piston and where the Million Air building is located is for turbine only. As we have a M35 Bonanza we were at the wrong ramp but no help from personnel on the Unicom or the frequency they have posted at the ramp entrance. No effort to marshal us to the proper ramp 1/4 mile away; just a bunch of meaningless hand gestures from a lineman. A woman finally walked out and came up to the plane to direct us through the open door, though she had a hand held radio. Further, no indication that the piston ramp is Million Air with a general name on the outside. In the 40 years of flying I have never experienced such poor ramp etiquette. However the young man Michael got me calmed down and on our way. Response from Nettie Mayer, General Manager, Million Air Florida Keys We appreciate Mr. Bergen sharing his thoughts. Feedback on how we can improve is always welcome. Although it would seem that being upset or frustrated would make one a bit cantankerous, the excessive display of profanity used in addressing the lineman (Michael), was indeed poor etiquette and it's appreciated that Mr. Bergen can recognize Michael as being a gentleman. Mr. Bergen shared with Michael that he was on a frequency that was, in reality, that of Miami Center. This explains why staff attempts to communicate with him were unsuccessful. Our referenced website features the posted ARINC GA frequency of 131.45, ARINC Jet frequency of 130.55, and our phone number. The very AirNav site on which Mr. Bergen shared his opinion clearly states that we service piston aircraft at the east end of the ramp, jets on the west end. Alas, we don't live in a perfect world and sometimes a lack of preparation or communication creates confusion. We will use this opportunity as a teachable moment.
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From Chris West
on 21-Jun-2023 |
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We recently celebrated our 25th anniversary at East Sister Rock Island, near Marathon, and the entire team at the Million Air FBO from the front desk to the line service was absolutely awesome! Everyone was very friendly and helpful and they even brought us a complimentary key lime pie on both our arrival day and our departure day. Everything went like clockwork from the moment we arrived in our Piper M350. Highly recommend this FBO!
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