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From Charles Ivester, N2365S
on 03-Feb-2012 |
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Excellent FBO with a comfortable lounge. They took great care of my Malibu and me. Highly recommend.
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From Earl Werner
on 17-Nov-2011 |
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Brought a group of Duck hunters in a King Air on Friday and left on Sunday. On arrival brought the cars to the plane and returned them to Hertz on our departure. Overall great service. In the 1970's Bergstrom maintained my plane when I lived in the area. Very nice to see that a Company can make it this long in General Aviation. And it is due to their superior Customer Service.
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From George Ford
on 19-Oct-2011 |
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Five Diamond service. A pleasure to work with. This is the type of service you get at luxury hotels but without the cost. These are REAL people that really care and it shows. I flew in and the rental car was waiting at the front door for me and the price was already discounted. Fuel price was excellent and I look forward to coming back. Super clean operation inside and out.
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From Brett Hopper
on 08-Sep-2011 |
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Traveling up and down the West Coast, Bergstrom is always a welcome stop. My passengers and I are consistently impressed with the smoothness of their services. I personally like the level of knowledge that all their employees have. What a difference it makes, they have the "whole" package. Bergstrom has really helped us during the last few years as our company has grown in the Tri-Cities area. A big thank you from our team at Dutch Bros. Coffee!
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From Jay Hulbert
on 05-Aug-2011 |
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Flew into Pasco for a business meeting and ended up hanging out for about an hour at Bergstrom. Staff is extremely friendly and helpful, offered a courtesy car. Coffee was good, facility is clean and comfortable. Highly recommended stop!
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From B Reynolds
on 01-Aug-2011 |
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These people know what service is all about. We were there for the Airshow. At the last minute we had an electrical problem. The Bergstrom crew jumped in to help and we got it started at the last minute. A great group of people, like family. I hope to be back soon!
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From Hugh Batten
on 18-May-2011 |
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I recently used Bergstrom Aircraft FBO on a trip through KPSC. I was very impressed by the professionalism of the staff from the line crew to the customer service representatives. We flew in with a Learjet with an exorbitant amount of luggage in which was handled politely where many line crews would have not. Car rental, hotel, aircraft staging were all handled effortlessly by Bergstrom and I would highly recommend any jet crews coming through Pasco to use Bergstrom for their FBO services.
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From Tristan Gossens
on 15-May-2011 |
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Great place. Super friendly and helpful. Services are always prompt and done well. I fly all over the US and Canada and this is my favorite FBO!
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From Jay S Jump
on 29-Apr-2011 |
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Flew down to meet a client. The situation necessitated a private conference. The conference room was taken at the facility, but they graciously offered up the office of one of their staff members, and allowed us to have our meeting in private. I thought this was over the top as we were imposing upon them, but true to their spirit of customer service, they made us feel welcome, offered to bring in some water or whatever we needed. That is the kind of service I am always flattered to receive. These guys will always have my business when I fly into Pasco.
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From Benjamin Quinby
on 04-Mar-2011 |
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Bergstrom always gives us great service. We had a minor maintenance issue and the folks here did a great job.
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From Doug Chapman
on 20-Dec-2010 |
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Many thanks to Donna and the rest of the crew for providing great service and a welcoming attitude. They seem to truly appreciate their customers.
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From Tim Decker
on 05-Oct-2010 |
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Bergstrom Aircraft FBO was Outstanding! Great facility, with friendly, and fast service. I highly recommend using Bergstrom when at Tri-Cities.
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From G Miller
on 04-Sep-2010 |
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Nice folks, with fast, friendly service. Nice little shop inside with regional wines as well. Would gladly visit again! They took great care of us.
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From Richard McClay
on 06-Jul-2010 |
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Had a business trip but was not sure I could make it due to weather so I called a week ahead and had them set up a rental car "just in case". When I arrived (forgot to update them that I could make it) the car was waiting and they even shopped around to get the best rate WOW what great service. Had them fill the OXY and fuel the night before my departure arrived at 5:30am and my receipt was waiting on the desk, dropped of my rental car keys and we were off. I wish all my FBO experiences were like this....
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From S. Kelley, Citation VII Check Airman, Asst. Chief Pilot
on 15-Jun-2010 |
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It was refreshing when "The Canadian" asked questions about the proper servicing of our Citation VII prior to actually working on it, as opposed to so many other FBO's where personnel don't read placards or ask questions and just guess on what to do. The other line service technician even hooked up the grounding cable at the proper location, which I don't think I've seen happen in several years. Customer service was very helpful as well. Overall excellent job. Thanks!
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From Katherine Schake
on 18-Jan-2010 |
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The atmosphere at Bergstrom Aircraft, Inc. is very pleasant. The staff is warm, friendly, and very helpful. Our stay in Pasco, WA has been an extended one, and Bergstrom Aircraft, has been excellent at accommodating our needs. Fueling has been prompt, hangar space has been provided, and our airplane has been well cared for.
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From Kevin Bloxham
on 24-Nov-2009 |
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Thanks again to all the crew at Bergstrom... Had vacuum pump fail. They flew in part had me going again couple hours
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From Randy Anderson
on 12-Oct-2009 |
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We're a 135-charter operator and last week we flew several organ transplant teams into Bergstrom's after hours. Amber was a tremendous help coordinating crew/passenger transportation and keeping the FBO open for us late into the night.
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From Kiki Winchester
on 02-Oct-2009 |
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The Bergstrom FBO is by far one of the best that we have ever flown into. We travel extensively across America, with our dog Sydney, and Bergstrom is our favorite stop. From the first time I walked in the doors to inquire about transient parking to now, every time we hit KPSC the service is amazing. They greet us like family, have plenty of biscuits and love for the dog, and the mechanics are courteous, prompt and skilled. And, they have a flight school too, so, if one needs any refreshing - this place has it all.
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From Brad England
on 01-Aug-2009 |
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Flew the Pilatus into PSC for the first time. Bergstrom took care of us. Hotels and rental cars (great Bergstrom pricing!) were all completed from one call. Had to leave earlier than anticipated, but fueling was done in a hurry with a smile, and gpu was quickly connected so we could cool the plane before pax arrived. Donna and Peter were great to work with, would definitely stop in again!
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From Art Jacob
on 31-Jul-2009 |
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A fantastic FBO in one of those out-of-the-way, well-run, professional airports one gets the pleasure of visiting. When PSC/Ground asked where we were parking, I said "the FBO" to which they replied, "which one". Needless to say, the right selection was made. The people were friendly, service immediate and professional, a crew car was made available, and they even sell WA-area wines in their store (the prices were great! but wt/bal dictated we couldn't buy any). PSC was a pick from the map, which was the limit of our fuel, plus reserves, and we're glad we chose it - we will visit again. Also, Bergstrom has a small flight school and the Instructor, who was assisting at the desk (Peter), was helpful and friendly. What a hidden gem. Plus, the controllers were friendly, professional, patient and accommodating, especially to a pilot unfamiliar with the area and airport.
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From Trent Batey
on 20-Mar-2009 |
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Flew into Pasco on a military guard lift on a C130. Purchased a large amount of fuel, 22k lbs. That being said I have flown into countless FBO's around the country and purchased the same amount or more and never received the level of personal service that Bergstrom provided. From the time we contacted them 10 minutes out on the radio we were welcomed with a warm "glad you guys are here how can we help". Malin Bergstrom, Michel Pelletier and the entire Bergstrom staff could have not have possibly been more personal and helpful. A+++++++ FBO hope to return some time in the future.
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