| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Marc Coan
on 01-Jul-2008
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A reminder: While the airport is tower-controlled, it has no local radar coverage. And center can't see you when you get much below 10, 000 or so...So HEADS UP: see and be seen. (Very advisable to throw on all the lights when you get below 8000.) In addition, be advised that the tower rarely uses the ground control frequency; ATIS will advise you to contact the tower on tower frequency for ground operations. SAF is basically a mountain airport. Small planes should plan arrivals and departures before 11am or near sunset in the spring and early summer to avoid winds that can really howl.
- From Craig Groff
on 20-Jan-2008
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Very nice facility. Line guys were a little slow getting to my plane for fill up, but they were very nice and personable! I would use them again!
- From Mark Dymond
on 07-Jan-2008
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Stopped in @0300 on Dec 26. Tried SS pump with 4 different credit cards, no joy. We slept in the plane until 0630 or so. It was cold (13f). The FBO apologized, and said the card reader has probs when that cold. They honored the SS price with truck fuel.
- From Dinjer Shefki
on 17-Nov-2007
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Nice Airport, nice FBO, friendly people at the desk, booked us hotel at discount, Hertz car ready when we arrived. Computer available for pilots flight planning etc. Would use again happily.
- From Willie Martin
on 09-Oct-2007
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Best FBO I have seen in my flying experience. Best line crew I've been around also, especially at night. Back in January, Santa Fe had 3 feet of snow on the ground. In regards to not towing a Mooney in 3 feet of snow with an inch of ice underneath, I do not blame them. If you've no experience in towing, the ice will guide the airplane all over and it could easily cause the airplane, not the tug or tower, to exceed it's turn limits and bend up the suspension truss. Best FBO in the Southwest!
- From Christopher Dean
on 08-Sep-2007
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Linda and Todd at the desk were extremely helpful in arranging transportation for our passengers. Additionally, the Line Crew was very professional and helpful during our 6-hour stay. The previous positive comments are no fluke -- this is a quality operation!
- From Thomas Ronay
on 27-Aug-2007
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A great visit at the end of July. The line crew and desk staff was very helpful in arranging a car and hotel in short order. They even put us in a hangar when a storm rolled in! Thanks for the great service!
- From Lawrence Calder
on 01-Aug-2007
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Air/Jet Center FBO seems to be more GA friendly, though the same company now owns both FBOs on the field. The price of fuel is slightly cheaper here. Although I expected to be charged one night parking, Leslie in the office waived both nights with the purchase of fuel, even though I did self-serve for the $.50 savings. However, due to the hassle of getting to the self-serve station, on this busy field, I would not do self-serve here again. It doesn't pay for the loss of time. Staff in office and linesman was very helpful and friendly. Bathrooms were clean. Would return.
- From Nat Litter
on 06-Jul-2007
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Great experience. Had to base out of KSAF for three weeks while on business. Very professional, but very busy. I was impressed with the service received with the amount of traffic (esp. Biz jets) in and out. During those three weeks, I made at least a dozen flights. Every morning I arrived, I found the plane fueled and oxygen serviced. Best prices around. Will be back in the fall.
- From David Taylor
on 28-Jun-2007
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Always enjoy stopping at SFAC, very courteous and accommodating staff. Todd helped us a bunch; thanks folks. Comfortable FBO.
- From David Miller
on 09-Jun-2007
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Stopped overnight on way back to Denver from LA. Staff helpful and honest-they let me know that the self serve was less expensive without having to ask if there was a self serve. Staff stated they were trying to be more accomodating since others in past were put off by FBO not mentioning an option of self serve. They were very helpful with car rental and hotel as well. Nice facility and lineman greeted us to tiedown.
- From Eldon D. Chuck
on 22-May-2007
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5/17/07. My second fuel stop during my KMQJ to KHND trip. This is a nice airport and Santa Fe Air center is a very courteous FBO. They lead you to a tie-down; quickly refuel the aircrafts, and nice facilities. Not the lowest cost Avgas, but they are very busy. Did not have a chance to stop in at the main terminal and visit the restaurant, but Center has basic stuff - Coffee, vending machines, etc. Not bad, not great.
- From Ken Maples
on 23-Jan-2007
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Stopped in for the night and they were very nice. They got us a very good hotel discount in town. Cold overnight so we had them put the plane in the heated (50 degrees F) hangar for $72. The FBO office is nicely appointed and has a weather computer and a separate internet connected computer. Nice place, reasonable service.
- From Chris Schmelzer
on 05-Jan-2007
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Very unimpressed with their GA service. On my arrival watched a gentleman with a Mooney who called for deicing earlier in the day and was told no problem arrive to be told by line service "Tough luck, we didn't get to it--go brush it off yourself" He was also told they couldn't hangar it because his Mooney had a 'weak nose wheel' (rather than just knowing the turning limits). I waited over an hour for a ground power start, only to have the cable they had not work correctly and have it blamed on me (we later proved this by connecting directly to the battery). Most unimpressive. They appeared to service the kerosene burners no problem however.
- From Brian Rogers
on 11-Dec-2006
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I picked up 2 employees at the Air Center on 12/09. The self-serve pump worked beautifully, and was $3.35/gal. The line staff and manager Tony went above and beyond in my opinion to accommodate us. We needed to park our equipment show truck some place until our return on 12/11. This truck is nothing short of a tractor-trailer. We were allowed to park inside the airport fence in a secure area, and it could not have been nicer or smoother for us. We will be back again.
- From Mark Dymond
on 05-Dec-2006
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Landed SAF around 0630 on Nov. 18 and taxied to the SS, due to the price posted on AirNav. It was inop but no signs to that effect. Taxied over to the FBO and they gave me truck fuel but honored the SS price. Said they were waiting for a part to fix the SS pump. A week later, on my return flight, again stopped at SAF SS still inop. Went to the FBO and got topped via truck. Girl at desk said they were still waiting on the component to repair the SS pump, but she would NOT honor the SS price. She did allow a .25 discount, so the fuel was $3.67. Better than $3.92, but a lot more than the $3.39 that was listed on AirNav. I sent a note to the Mgr of the FBO over a week ago, but so far, no reply. I see where the SS is no longer listed. Maybe they plan to decommission it. The FBO is quite nice, comfortable lounge, a sleep room, nice fireplace for those cold days; coffee, hot chocolate and vending are avail.
- From Martin Baily
on 20-Nov-2006
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The Santa Fe Air Center was a wonderful experience! I was professionally met by the follow me girl, who greatly seemed to have everything well organized upon our arrival. She pulled up our vehicle without a hassle and assured me of quality service. I appreciate the friendly staff at the Air Center, and highly recommend this FBO to visitors in the Santa Fe area. Thank you!
- From Michael Muetzel
on 31-Oct-2006
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The self-serve pump worked like every chevron setup I've used, with one exception. It worked.
- From Steve Cornelius
on 13-Oct-2006
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The SS pump doesn't provide a receipt, but if you go to the FBO counter and ask, they'll provide a written one on request. You have to taxi around to tower to get there, but the price is worth it, and they certainly treat you right. Will definitely stop in again.
- From Marc Coan
on 20-Sep-2006
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Even little planes are treated well here! New name: Santa Fe AIR (not Jet) Center. In a world where a lot of FBO's have changed their names to Jet something, it's refreshing to see a chain of FBO's change it back to something more inclusive of all of General Aviation. Manager Troy Padilla is a straight shooter who values customer service. New policy: To have the lowest self-serve 100LL in the state of NM. You gotta love that. Please support the new Santa Fe Air Center, and its sister FBO's in Scottsdale, Carlsbad CA, and Denver-Centennial.
- From Don W. Hodson
on 03-Aug-2006
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Just came in to Air Center today and have had a great experience. The "follow me" truck lead me up to the SS pumps and then after I fueled was there to lead me to my tie down spot. The girl at the desk drove my rental car out to the plane and did the paperwork in a flash. Only $6 per night tie down fee, which is well worth the service. Highly recommended!!
- From Blane Armstrong
on 11-Jun-2006
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Air Center makes every effort to keep their self service price competitive with the other airports in the vicinity. Self service is really appreciated and the good prices are appreciated.
- From David Kindley
on 01-May-2006
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Nice staff, recommended dinner and breakfast. I highly recommend the Guadalupe Cafe downtown for breakfast! Very expensive fuel, and was charged $6 for tiedown on top of that for my Mooney. Hertz met me at the plane with zero fuss. Except for fuel price, a nice stop.
- From Larry Stein
on 28-Apr-2006
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Great experience. When I went in, to place the fuel order they first informed me that Self Serve was $1.00 less from the truck and gave me the option to be moved to the Self Serve area.
- From Randy Bremmer
on 24-Apr-2006
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First rate customer service. I could not land at Los Alamos and went to Santa Fe to wait out the bad conditions. I had a scheduled meeting in Los Alamos and the helpful attendant at the counter let me use a courtesy car for an extended period so I could get to that meeting. I was delighted with the friendly efficient service from everyone there.
- From Jim Vick
on 04-Apr-2006
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Arrived for a three day stay after dark. Truck was waiting to guide me in, line crew was very nice and patient. Picked up rental for me and drove out to plane. Plane tied down as promised and tie down was cheap. Overall a good experience.
- From Anthony Tasca
on 12-Oct-2005
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Great service. Called ahead for a quick-turn and upon taxiing on in, line guy had us marshalled in and another line guy waiting in the truck.
- From Gordon Feingold
on 28-Sep-2005
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They hosted 50 (count 'em - 50!) Cirri at our Cirrus Owners and Pilots Assn. Southwest fly-in and handled the rampfull of thirsty plastic airplanes with aplomb. Unlike some big city FBO's they appreciate prop GA business.
- From Gary Bunn / Vector Aviation
on 26-Sep-2005
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Flew in going and coming to EAA Oshkosh with four small birds. Called ahead and they got us discounted rooms, shuttle, hangared our birds, rides back and forth from the flight line. Used self serve fuel on Saturday only for additional discount. They were very helpful and professional. Helping with the aircraft and our stuff. Have been there several times now with no problems. Call ahead for hotel discount. Would go back.
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