| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Wayne Phillips
on 23-Mar-2008
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It's going on FIVE YEARS! I've posted comments in 2003, 2004, and 2006! I nominated them for AvWeb's "FBO OF THE WEEK" in 2007 for their "rock star" treatment. STILL the best stop at RFD if not the entire Chicagoland area. But, guys, I miss the Krispy Kreme donuts! The cookies, fresh coffee, courtesy car, fair fuel prices, Johnny-on-the-spot line crew, sexy L-39's in the hangar, and the warm smiles from the ladies up front more than make up for the lost calories! North American-Pride shows the other FBO's how it's done right!
- From Todd Waltrip
on 30-Jun-2007
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Stopped for fuel 6-29. Awesome service. Line people were very professional and friendly. Ladies behind the desk were efficient and quite pleasant. This was my first stop at RFD; I'll be back for sure.
- From Jim O'Day
on 09-May-2007
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Stopped in for fuel. Great service by the line staff had the truck in position and hose in hand before I got off the plane. Called ahead for catering and all was handled perfectly. Interesting shop with warbirds. They proudly display AirNav Top FBO ribbon on their counter. Easy enough in/out with ATC. Highly recommend.
- From Ronald Dio
on 30-Nov-2006
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I am just a late night "Freight Dog" and we always seem to end up and NA in the middle of the night. Even if it is a huge inconvenience for the line guys they are always waiting for us with top service. They go as far as jumping into the aircraft and doing all of the grunt work so we can preflight and get out of there faster. There is never a rush to leave they will stay as late as they have to if we can’t get out right away. On a different note I always seem to run into one line guy I think Trevor was his name, once he threw me in his own truck and took me to the hotel. I don't know how much he get paid but he needs a raise. Always a great experience, thanks North American.
- From Daniel R. Hill
on 22-Nov-2006
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Stopped for a quick turn in my C-303. Great line service with the fuel truck waiting, good fuel prices and excellent counter service. Plus a free coke to boot. Would recommend North American to anyone.
- From Peter Sly
on 20-Nov-2006
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I flew into RFD in my King Air only to find not 1 but 2 choices, let me tell you I guessed right. I went over to North American on a cross-country "pit stop" and they treated me like I was Burt Reynolds. I mean I'm telling you, it was something else. 2 line professionals and I mean PROFESSIONALS greeted me with a huge rug at my stairs and had the truck at my aircraft faster than I could say, "Top off". Not only was the service beyond good but also the prices were very low. Thank you NA, we will be seeing each other again even if I don't really have to stop I will.
- From Wayne Phillips
on 17-Nov-2006
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Scroll down to AUG 2004, and you will see my SECOND comment. The first was in 2003!!! The service is STILL the best at RFD years later! No erosion or cutbacks in CS. I taxied in on November 9 in the Skylane and two "ramp logistics technicians" ran out to great me as if I was a G-IV. I needed to get over to the east side of town so "Super Trevor" (line manager) drove me the twelve miles saving me rental car or cab fees! I did try "Brand X" on the north side two months ago and they still don't know how to flash a welcoming smile and a "Thanks for your business" like Amber and her workmates at the NA front desk. Keep on keepin' on! (P.S. They keep the fuel prices low for us little guys, bless 'em).
- From Paul C. Hollowell
on 26-May-2006
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Stopped due to weather May 11, 2006, stayed several nights. Great FBO. Courteous and capable. I will stop there again. Exceptional group of fine young people manning the store.
- From David M Stephens
on 12-Apr-2006
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Excellent FBO. They met us on the ramp, called National and had them pick us up for our rental car. Cookies, drinks and a comfortable pilots lounge. We returned later in the evening for departure and Heidi took great care of us. Try to call ahead and let them know you are coming.
- From Marc Gibson
on 14-Mar-2006
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This is one of the best FBO's I've encountered flying all accross Illinois, Wisconsin, and Iowa. I've flown in there in everything from a C172 to a Seminole and always been treated extremely well. Linemen are always very pleasant and welcoming, immediately offering whatever they can do to help or provide fuel. Amber and Heidi behind the counter are two of the friendliest you will ever meet, and always offer fantastic service. Fresh coffee, tea, hot chocolate, and cookies are always around, as well as a very comfortable pilot's lounge, clean restroom with shower, and computerized weather and flight planning/briefing room. We were even offered complimentary bottled water or soda when flying in there late one night last week, and were fueled up and ready to go in just a few minutes. They also have a bunch of L-39 jets you can look at in the attached hangar. Overall, I can't recommend North American enough if you're in the area and need fuel or a pit stop...
- From Tom Zumm
on 23-Feb-2006
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Stopped in for the first time, after many years of visiting the other side of the airport. Found out the fuel prices were lower here, not to mention the very friendly greeting from the moment I stepped out of my plane. The lineman was prompt and friendly. Once inside, I met Amber who was friendly as ever and let me know that drinks, cookies, and ice cream were also available on a complimentary basis. Amber told me of the services available at North American, and I don't think they're missing anything. I strongly reccommend stopping in to get great fuel prices and meet friendly, professional people.
- From Bob Zook
on 20-Nov-2005
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I arrived at North American Aviation during a cold, November rainstorm. Heidi quickly arranged for a rental car at a reduced rate, while Bobby worked to find hangar space for my plane. In already full hangars, he carefully stored my plane until more suitable flying weather. Thanks for helping me out. You are the best!
- From Bryan Browne, N5264J
on 05-Oct-2005
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Stopped in Oct.1 for a football game against your Rockford College. Great service and was allowed the use of their car to go to the game. My 3rd time in, It only gets better. Thanks again.
- From Nick Fredrich
on 19-Sep-2005
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Flew in from Campbell Airport with a friend in his PA-28. Someone came out to park us. Amber was very welcoming when we came in the FBO. Nice place, will stop here again.
- From Mathew Magera
on 02-Sep-2005
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Since I've heard so many good things about the FBO and about Amber, I had to check it out. This place is great and so is Amber! My friend and I journeyed there in a Piper Warrior to see what NAAG was all about. I was very impressed with everything and everybody. Amber made us feel very welcome, offering us coffee and donuts. And yes, she is quite cute. If you're a young pilot like me, take a trip out here because Amber alone is definitely worth the trip. I will surely be back!
- From Lionel Lavenue
on 28-Jul-2005
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I stopped here last year on my way to Oshkosh, and it was great. Low fuel prices, and nice people. I'm looking forward to stopping again this year on the way to Oshkosh.
- From Keith Bounds
on 26-Jul-2005
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I stopped by on way to Oshkosh. This is a clean, first rate facility, excellent staff.
- From David Norris
on 02-Jul-2005
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There are so many good comments about this FBO, you might think it sounds too good to be true. Nope, it's all true. I flew in at about 7:30 on a Friday evening and was marshaled in. Fresh Krispy Kreme donuts and coffee were waiting. My friend's ride wasn't there, and the lineman helped us track them down (turned out they had driven to the wrong FBO). And the fuel prices are the cheapest around. We were a Piper Warrior and only bought 12 gallons of 100LL, but we sure felt like a business jet crew. Thanks to everyone at North American... I will definitely be back!
- From Allen Ford, Monroe Air Center, Monroe, La
on 10-Jun-2005
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I fly all over the U.S. into all size airports and Amber is one of the friendliest and most professional receptionists I've encountered anywhere. Pretty, too.
- From Tom Constantine, USMC Ret. N78474
on 28-May-2005
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I had to make a precautionary landing at Rockford and was directed to North American. I was given immediate service and professional expertise. The A&P's and AI's dropped what they were doing and went to work on my aircraft. The politeness, friendliness, and generosity of the staff cannot be overstated. I would like to especially thank an unknown mechanic and most especially, Mr. John P. Morgan. I am still in awe of their kindness and generosity. I would without any reservation direct all corporate and private aircraft to North American Aviation Group at Rockford,Ill., or any other airport on this earth that Mr.Morgan is affiliated with. There are really no words to express my thanks and gratitude.
- From Steve Austell
on 27-May-2005
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Amber is the star of the show at North American. She really understands what customer service is all about. She could not do enough for us on our stay. We brought in a corporate jet and even the passengers commented on how helpful she was. The facilities look smaller than the competition from the runway, but everything you need is there. It is clean, crew room is very comfortable, people are friendly, and there are even some nice aircraft to look at. Fuel prices are lowest around too. We will be back here our next trip for sure! Thanks!
- From Alex Perez
on 19-May-2005
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It's all been said already but I'll ditto everyones views. The service was faster and more friendly than almost anywhere I've been in a long time. Nice facilities and outrageous customer service.
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