Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
From Imad Moussa
on 02-Aug-2023 |
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WARNING!!!! If you are coming in to clear customs, you will be charged outrageous fees. Our NBAA classified light jet was classified as a MID size jet and charged $700 customs "building" fee. Arbitrary classification and arbitrary charges!!! Response from Katie Hill, Manager, Pensacola Aviation We have had the customs clearing fees on the AOPA and AirNav websites since the beginning of July. The Customs and Border Patrol website also directs an inquirer to navigate to the Flypensacola.com site for the fee schedule. Pensacola Aviation is not enforcing the fees, but merely collecting the fees for the City of Pensacola as they have asked us to do for them. We do collect a minimal percentage from the city of Pensacola because we are not charging your aircraft a facility fee or landing fee for using our ramp and we use our employees to escort, handle international garbage and provide the help with baggage or any other service that you or your customers may need. We also incur credit card processing fees ourselves when we run the transaction. If anyone has any concerns or questions regarding these fees, please feel free to contact the city of Pensacola Airport Deputy Director, Ken Ibold 850-436-5000 or us directly 850-434-0636 or visit any of the above sites mentioned.
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From Steve Schoettle
on 06-Jun-2023 |
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Hadn't been able to come back to PNS in a few years. Still amazing service! Line "young lady" greeted us warmly, even took our dog children to the potty area while we unloaded. Rental car brought out to plane as always! They get personal service at this FBO, and have for the twenty years I have flown into here. Always great service! All great, but special shout out to Rayann, and Kat
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From Bobby Baird
on 07-Oct-2022 |
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Called ahead to check availability, was in Pensacola for a three hour event at local hospital. Line crew was prompt and professional FBO was clean and staff was helpful and courteous. Will use these fine folks on next trip up.
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From Patrick Sniffen
on 12-May-2022 |
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My wife and I flew a Cirrus SR22T from TYS to PNS for a day trip and parked at Pensacola Aviation. Excellent service from the ramp to the waiting rental car. Warm reception, cold bottle of water and we were on our way. When we returned, golf cart ride out to remote parking. Shout out additionally to the PNS controllers - awesome! All around great experience!
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From Jeffrey B. Chipetine
on 20-Apr-2022 |
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Had some last minute business in Pensacola so I arrived unannounced. The folks at Pensacola Aviation did a terrific job of securing both a rental car as well as a Hotel reservation during a very busy seasonal crush time. Everyone was polite, understanding, and went out of their way to ensure that my needs were a priority. While I "Dropped out of the sky", the way my flight was handled would make you think I was expected. I also felt welcomed which is not often the case for those flying a gas burning high-wing single. Exceptional service, backed by a service ethic that is all too rare. My compliments and recommendation.
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From Tommy Files
on 30-Jan-2021 |
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Flew into Pensacola Aviation in our Hawker 800xp. Didn't need fuel but wanted to buy some to help out. Was told by the CSR that they are no longer CAA, but would honor the price if I showed proof of membership. Fuel the day before we left and paid for all services the next say prior to departure. Unfortunately we had just recently changed our N-Number and CAA showed our hawker with the old tail number and that day CSR refused to honor the discount. Unfortunately we were just trying to help out and ended up being misled and ultimately paid full retail. We will use the other FBO on the field on our return. Response from Katie Hill, Manager, Pensacola Aviation Mr. Files, we really appreciate your fuel purchase with us. The CSR you originally spoke with about the CAA pricing was under the impression that your aircraft was a valid CAA registered aircraft. Although we are no longer a CAA FBO, we are offering a temporary transition out of CAA discount to pilots who can prove their aircraft is registered. CAA has a very staunch rule that no CAA FBO is to give out their discount to anyone who's aircraft tail number does not pull up on their website. Otherwise, anyone could claim they are a member and receive this price. While you were unable to prove your aircraft was registered with CAA, we still gave you $.25 per gallon discount so you did not have to pay full retail. If the CAA has not changed your information in their system to recognize this new tail #, this could be rectified by contacting them so you do not run into this problem at any other CAA FBO. Thank you for your business.
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