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From Mitch Januszewski
on 12-Sep-2022
Landed the CJ at about 17:30 on Saturday. Very quiet at the airport. Waited about 5 min for a line person to show us parking directions. As soon as I shut down all line personnel disappeared. No offer to take luggage to FBO on the idle and empty golf carts. There were no other aircraft on the ramp needing attention. For over $100 a day for parking and $7.00+/gal fuel, it's realistic to expect some basic level of service. It's clear that no one cares at this monopoly FBO.
From Mitch Januszewski
on 29-Jul-2020
Visited ACK last week and have seen improvement from past visits. Fuel prices are now more reasonable. The CSRs and line personnel very helpful. Parking and taxiing on ramp can still be challenging, but airport management has committed to addressing those issues. Overall vast improvement from the past. Keep up the good work!
From Mitch Januszewski
on 06-Jul-2020
Just like anything else run by the government in Nantucket, this is an inefficient, unmotivated, and low value operation. No competition, so no incentive to improve. Incredibly expensive parking and fuel. Shameful.
Response from Preston Harimon, Operations Superintendent, Nantucket Memorial Airport Dear Mr. Januszewski, I'm terribly sorry to hear your recent experience at Nantucket was extremely unpleasant. I would like to offer you my email address in hopes to address this complaint (pharimon@nantucketairport.com) Thank you and I look forward to hearing from you. Respectfully
Landed the CJ at about 17:30 on Saturday. Very quiet at the airport. Waited about 5 min for a line person to show us parking directions. As soon as I shut down all line personnel disappeared. No offer to take luggage to FBO on the idle and empty golf carts. There were no other aircraft on the ramp needing attention. For over $100 a day for parking and $7.00+/gal fuel, it's realistic to expect some basic level of service. It's clear that no one cares at this monopoly FBO.
Visited ACK last week and have seen improvement from past visits. Fuel prices are now more reasonable. The CSRs and line personnel very helpful. Parking and taxiing on ramp can still be challenging, but airport management has committed to addressing those issues. Overall vast improvement from the past. Keep up the good work!
