| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
- From Chris Davis
on 25-Jun-2009
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Pulled up to get a GraceFlight patient and no linemen were to be seen. They later appeared and complained about where I parked. I wasn't there long enough to get service - just long enough to get a complaint.
- From Kent Magnuson
on 02-Apr-2009
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Our N900NE Turbo Commander stops here on occasion and always get 'best of' service from all staff and line crew. Real nice facilities for crew and passengers.
- From Dick Freeman
on 25-Mar-2008
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Stayed at Forth Worth Alliance airport for 3 days. Fuel was pricey but, even in my "rough around the edges" 63' C182 their service was exceptional. I worked with multiple counter and line people and all gave first class service.
- From Sean Murray
on 09-Dec-2007
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Really nice airport and FBO. They supply pretty much all your needs, but as previously stated, cater mostly to the biz jets. On my last visit, ask for a top off the day I arrived and when I came back the next morning still not topped off. Then took another hour and a half to get my 172 filled. Other than that, awesome FBO with great service.
- From Chuck West
on 23-Jun-2007
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I arrived on a Sunday and was greeted in my M20J. I made arrangements for the rental car and was able to drive out to the plane and asked if I needed assistance. Upon returning to the counter and talking to Jessica about directions, I expressed a fear of the local weather and requested that if a storm came up, please place the aircraft in a hangar. On Monday I was training nearby and noticed my plane not on the ramp. Over the next few days I saw her once on the ramp, but most of time she was in the hangar. This while they were dealing with a stream of Indy and NASCAR teams. I talked to the staff and they ensured any request was taken care of. I returned Friday for a departure to find the plane ready to go amongst the bigger boys' toys. After paying for fuel and "tie-down fees", and was impressed with the first class operation. The Tower even refiled my lost flight plan. Can't say enough about Jesse and the staff. I have not had service like that in years. Great Job!!!
- From Dave Caffey
on 02-Jun-2007
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Stopped in while visiting Ft Worth (not in my plane) and the staff seemed very uninterested in answering any of my questions after the found out I flew a C172. They would prefer the bizjets or military crews. Not rude, just not interested in customers. Maybe if I were an important NASCAR driver they would have given me the time of day.
- From Bryan Bogle
on 12-May-2007
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Very nice FBO. Friendly staff, very nice facilities, and great crew cars. Coming to northern Fort Worth? Come to Alliance.
- From Doug Runyon
on 16-Apr-2007
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Arrived at 0630 Sunday morning of the NASCAR race for a quick turn and 200 gallons of single point fuel. This took approximately 60 minutes in addition to being unable to taxi out on my own power due to being boxed in with parking.
- From Timothy O'Brien
on 13-Apr-2007
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NASCAR Race weekend. Made rental reservations thru the front desk three days prior. Were supposed to call back with confirmation - nada, forgotten. Called twice more prior to day of departure. Each time no one knew anything, couldn't even find any record of it! Again made new reservations called in the morning - nothing. Made AGAIN a pleading reservation before departure to a "no- mind, just doing her job" front counter girl. No reservation number, no callback, completely frustrating. Called 20 minutes out to have van brought to aircraft, acknowledged. Landed, nothing. There was maybe ten planes on the ramp with no activity, one guy to put chalks in and ran off, and nobody else around. Went in for the car, front desk personnel are useless, line crew not much better. Did not tie our King Air down with weather coming in. All due to service without a smile, or a brain, or an ounce of motivation.
- From Ken Bowersox
on 09-Nov-2006
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I really enjoyed visiting Alliance Airport. The tower controllers were friendly and helpful, and so were the folks at the FBO. Fuel prices were pretty reasonable for a big airport with such great service.
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