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From Pierce Murphy
on 01-May-2012 |
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Pradeep, Angela, Sarah, Josh, the complete staff at Napa Jet. You guys rock it!! When you're sick of Atlantic, Signature, and the rest of the "CC and tail number?" FBO's you'll appreciate Napa Jet... They will deliver when it counts - kudos for getting it!!!
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From Michael Biagini
on 09-Apr-2012 |
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Thank you to Angela, Devlin and the rest of the crew at the Napa Jet Center. Time and time again we receive unparalleled service from a friendly and willing staff. I could not recommend this FBO more highly. Thanks for making my job a little bit easier and my day all the more enjoyable! Looking forward to the next time we meet!
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From Jim Stoneking
on 06-Mar-2012 |
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The ENTIRE Staff at The Jet Center was absolutely the VERY best in assisting our flight in every aspect. The courteousness extended to us was second to none. I HIGHLY recommend this FBO to anyone that appreciates being treated as a valuable customer!
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From Fred Whitten
on 03-Feb-2012 |
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This FBO is a perfect representation of great customer service. Free wine too!
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From Tom Kwiecinski
on 02-Feb-2012 |
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I wanted to bring to your attention the actions of three outstanding individual's that I had the pleasure of meeting during my short visit. After arriving I asked Christen how far the nearest Kohl's or Walmart was to replace my belt that broke. I decided that I didn't have enough time to try and get a replacement in the time I had available before departure. I figured I would just make do. Pradeep and Cameron were also there during our conversation and offered to take me. I declined because of the time constraint. I went about my usual duties getting ready for my trip when Pradeep and Cameron pulled up to my airplane with a new belt for me. To say that I was shocked is an understatement. I was in disbelief that someone would go out of their way like that to help me out. It was totally unexpected. I asked how much it cost so I could repay them and they refused any money. It is rare these days to meet outstanding individuals like this. You should be very proud to have them on your team.
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From Dick Van Vianen
on 25-Dec-2011 |
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I visit my FBO's during my travels and most of them are first class, but Napa Jet Center is at the top of this group. The CSR.S have done so many things for me and my passengers that no FBO has ever been able or willing to do. The line service department is fast, efficient and friendly. Any special requests, problems, or whatever you want done, talk to the line service manager Pradeep Panikar or any of his people and they will take care of it. In my opinion Napa Jet Center should be voted #1 independent FBO in the country.
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From Aron Green
on 25-Oct-2011 |
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Came in for a quick turn, the customer service inside and out was excellent. Thanks
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From Karine Noel
on 30-Sep-2011 |
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Best customer service and line service within the industry. Angela, Javier and Ken are always great and helpful. One of the best FBO in the U.S.
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From Dean Lucas Col USMC Ret
on 15-Sep-2011 |
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I had the opportunity to utilize Bridgeford APC and my experience was nothing less than outstanding. Pradeep Panikar, the Mgr, has done an exceptional job with the FBO and the people. Sara and Jennifer were very professional and helpful. All the line personnel were very professional. Great FBO and great people. Good job to all you guys.
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From Gary Bunn
on 09-Aug-2011 |
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Staged out of Napa and Bridgeford for two days before arriving for the Travis AFB airshow. Although we were just a single engine warbird the OUTSTANDING service in these days of no service was very welcome! Staff was overly helpful from line to office. Rental car was at the front door before we arrived! Manager Pradeep Panikar was the perfect host and sincerely concerned about our stay, thank you Mr. Panikar for that. Office staff helped us with wine tasting coupons and guidance, very refreshing and we will always return to Bridgeford! Vector Warbirds USA
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From Adam Peterson
on 03-Jun-2011 |
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Very nice and helpful staff. Rental cars were waiting on the ramp when we arrived as well as plenty of help. Anything we needed was taken care of or brought to us in a timely manner. I would definitely recommend their services. Thanks for the help!
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From Scott Selleck
on 16-Apr-2011 |
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One of my favorite FBO's. Great service at all levels from the line guys, Justine at the front desk, and Pradeep, the manager. Some larger FBO's could learn something about excellent customer service from these guys. Even though I fly a C421 air ambulance and can't always take on much fuel, the folks at Bridgeford always treat me with great service and respect - thanks!
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From Mike Fitzsimmons
on 11-Mar-2011 |
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Expensive fuel stop; $5.92 ie: compares to OAK/SFO. Expensive rental car; $60.00/ day for cheapest compact.
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From George McDaniel
on 09-Feb-2011 |
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I flew into Napa last Thursday, Bridgford brought my rental car out to the ramp and helped me tie down the plane and load the car. The girls at the desk were very helpful and gave us coupons for the wine tasting at the wineries. A great weekend will do it again.
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From Bill Melohn
on 23-Jan-2011 |
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Spent last weekend at Napa; the nightly tie down fee is now $8. While I didn't need fuel or services, the nice people from Bridgeford came by before I even shut down and offered to help.
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From Matthew Kaufman
on 13-Oct-2010 |
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Arrived at KAPC right at sunset (runway 24 is hard to see when flying into the setting sun), parked at transient parking, wandered over to Bridgeford where some helpful folks efficiently procured a taxi and provided some cold water. Didn't have much experience with the rest, but appears to be a professional operation there.
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From Ben Arthur
on 01-Oct-2010 |
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Always a great experience at Bridgeford! To the girls at the front desk: I appreciate your help with our little catering crisis! What's most impressive is that you handled it before we got there to pick up our passengers. FBO's like this make my job easier. Thanks again Mr. Panikar for your assistance and generosity. Also, a shout-out to Jo Fejarang! He's always looking out for us, me especially.
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From Eric Selter
on 19-Sep-2010 |
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Made our usual stop for fuel on the way up north from SoCal because service is always outstanding and the personnel very attentive to our needs. When plane would not start, asked to contact their mechanic. He was offsite, but was within 30 minutes. Diagnosed the problem and was willing to work overtime to get it fixed. Truly went out of his way to get us on our way! While waiting for the repairs, all personnel were extremely helpful and friendly, including helping us load and unload our luggage and shuttling us back and forth from FBO to the plane. Once again, excellent service.
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From Kent Magnuson
on 19-Sep-2010 |
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In/out several times recently with our Turbo Commander N900NE and had best of everything provided. Thanks folks. Well done.
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From David Cunha
on 12-Sep-2010 |
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Flew into Napa on 9-11 to take my nieces to Marine World. I called the day before and made a rental car reservation. When we taxied to the ramp our car was brought out to meet us by very friendly line staff. I did not need any fuel so I was expecting a ramp fee when I returned the rental car at the time of our departure. I was informed that there was no ramp fee. This was the 3rd FBO I visited this week and was by far the best experience that I had.
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From Jon Howell
on 28-Aug-2010 |
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After a 9-hour day of adventures-in-VFR, we straggled in after the tower closed and made our way over transient parking. Lineman Logan descended on us with a golf cart, and had us tied down and luggage unloaded before I even had my charts folded. He arranged a hotel and dropped us off. It's the kind of overwhelmingly helpful service that's exactly what you want when you're hungry and tired and the rest of the world is just about to go to bed. Well done!
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From Jeff Fife
on 25-Aug-2010 |
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On every visit this has been an outstanding FBO. On my most recent visit, had the pleasure of dealing with Pradeep, Jennifer, and Marina. All three went out of their way to help me acquire some aircraft stock items I had run out of, prior to my pax arrival. And, all with a smile! One of the best FBO's in the US.
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From Jack Sparke, Madera, CA
on 23-Aug-2010 |
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Called Jennifer at Customer service a few days prior to arrival and made rental car and top off plans. Joe on the line parked us and called for the rental car, which they delivered right to the plane. Very nice. Joe began fueling. Once inside the very clean and modern facility I was greeted by Samantha and Jennifer. Both very helpful courteous and professional. Made plans for a mid morning pick up the next day on Aug 23, 2010. Again a repeat of the day before. I meet Pradeep and what a gentlemen. I expressed my experience and pleasure of the service from the day before and today. I would highly recommend this FBO regardless of what you’re flying in. Wonderful people and great service.
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From Allen Engle
on 14-Aug-2010 |
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One of the best FBOs. Line crew met me at the plane with offers of help and my rental car including loading luggage. Good suggestions of attractions in the area.
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From Brian Kahan
on 26-Jul-2010 |
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This is a great facility! The staff could not do more. Courteous, professional and accommodating in every way. Highly recommend.
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From Terrence Miles
on 10-May-2010 |
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Bridgeford is a top notch operation. I was in Napa for several days. They were able to help with a rental car and tips for food and lodging. I was very pleased with all the attention I was given.
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From Dudley Young
on 09-Apr-2010 |
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Very efficient and friendly service. Ramp and customer service reps make me feel that they are there especially to serve my passengers and me. Always a good experience. Rental cars are always ready. Fuel is always on time and anything I need is their pleasure to provide. This is a fine group of professionals providing very good service.
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From Ryan Flaherty
on 26-Oct-2009 |
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Bridgeford always provides us great attention and service in our Bonanza. Great FBO and great airport to visit.
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From Michael Christie
on 02-Sep-2009 |
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Bridgeford does a great job. No hassle but helpful and friendly service for my Mooney. Chain tie-downs for parking. Gets breezy so be sure you are tied down with flight controls secured. $5/night overnight fee assessed by Napa County. No discount for fuel purchase. They visibly rubber band a payment envelope to your plane. Cash or check on departure at a drop box in the county building next to Bridgeford or an additional $10 if it is mailed later. Fuel is a bit pricey. Departed south and had a good fueling experience at C83. 29 miles SSE.
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From Jim O'Day
on 05-Aug-2009 |
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This is a well run FBO. I was asked at least 5 times by different folks if I needed anything. I was OK but that left an impression with me. My only negative was the price of fuel, $1+ higher/gallon than other neighboring airports.
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From Dan Kap
on 28-Jul-2009 |
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Considering all the other positive reviews of Bridgeford, it's tough to top any of those considering the great service we also received. Alex Peters, Amelia, and Logan all contributed to the great experience of flying into Napa and parking at Bridgeford. We had a similar experience as in Mike Glass's review, below--our rental car was at the airplane nearly seconds after Alex had chocked it. Concerned we were only going to use the rental car for a short period, they offered a crew car gratis. You'd think we arrived in a G5 jet, considering the attention and service we received. But there were only four of us in our single engine Arrow. Amelia gave us a local breakfast recommendation, along with printed driving instructions. Each Bridgeford person asked multiple times if there was anything more they could do for us. Thanks to everyone at Bridgeford for making our arrival such a fun and wonderful experience!
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From Lisa Powell
on 23-Jun-2009 |
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Bridgeford goes above and beyond in every level of service, from the line crew to desk staff - they anticipate every need and are always polite to the crew!
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From Mike Glass
on 17-Jun-2009 |
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Wow, talk about above and beyond service! We flew in to KAPC with the plan of taking the 3 kids and 3 adults to Six Flags Marine World in Vallejo. Bridgeford promptly met us on the ramp with the car. I quickly realized that the 'full size' car I rented could only seat 4. With the rental car agency now closed, our group started brainstorming creative solutions for shuttling people to the park. Without any request on our part, Bridgeford offered to let us use the company van in lieu of the rental car. They even let us keep it overnight. What can I say??? I'm completely blown away!!! Thanks guys. Fantastic customer service.
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From Jeff Hale
on 29-May-2009 |
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When an FBO offers outstanding service on an everyday basis, it should be recognized, and this is the definition of Bridgeford. Our passengers' cars are always there, the line crew is always helpful and one step ahead, and very thorough. They had our mains and nose wheel chocked with big chocks, and done without asking. The staff behind the counter WANTS to help and very friendly. A lot of FBO's could take a lesson from Bridgeford.
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