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From Chris Kirk
on 26-Oct-2011 |
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One word describes my experience with J.A., "WOW". From the moment I taxied in to the moment I taxied out all I received was "service with a smile!!” I thought I was going to have to pay for this through my fuel bill but even that was almost self serve prices!! All I can say is the folks at Signature need to take a lesson from these kind and friendly folks. Thank you J.A. and I hope I have the opportunity to return!!
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From John Navara
on 18-Apr-2011 |
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I visited J.A. Air Center on 3/26/2011 and was very satisfied with the service and courteous employees.
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From Lawrence Peck
on 31-Mar-2011 |
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I attended an event with many fellow Beechcraft owners this past weekend, and JA Air's hospitality was outstanding. This is a first class FBO, and it is also where I have my avionics work done, they are an excellent shop, and a great destination if you are headed to or through Chicago area. It doesn't matter if you are a 172 or G-V, they will treat you right.
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From Warren Levin
on 29-Mar-2011 |
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These folks are the greatest. Yesterday 3/28/11 I flew to KARR on an animal rescue flight using JA as a transfer location. When the other plane arrived with the dogs the entire line crew assisted in moving the mom and her 8 puppies from the plane, helping them to a spot to pee. It had been a long flight from MO and the mom and puppies had made quite a mess in the crates. The line guys took the crates from the plane, put them on a cart to wash and clean them up. And all the time they kept coming back to play with the puppies. They where Newfoundland dogs commonly called newfi's. The experience at JA was better than their claim of red carpet, there approach to service is what all other FBO's should strive for. AirNav needs to add a sixth star for JA.
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From Paul Marsh
on 28-Mar-2011 |
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We stopped in on Saturday 3/26/11 to meet with a group of fellow flyers and were very very impressed by everything about J.A. Air. The place, people, and service are as good as it gets!
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From Lance Fisher
on 26-Mar-2011 |
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Very nice facility.
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From Bruce Nagel
on 30-Dec-2010 |
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A buddy and I stopped in earlier this week and we both could not have been more impressed with this FBO. Unfortunately, we were unable to purchase fuel, but even so, everyone we interacted with at JA, from the line guys to the women at the desk, could not have been friendlier. In 15 years of flying, this is among the best FBOs I have visited and we will definitely choose them next time we go to KARR.
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From Trent Dawson
on 15-Dec-2010 |
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Randy and crew are among the best out there. One of the nicest FBO's in the country. They will take care of everything and even give you a great deal on Headsets. Will use them whenever we go to ARR.
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From Jeremy Heimbach
on 15-Dec-2010 |
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J.A. Air Center has given us the best service I have ever received from an FBO bar none. Shalene set up our limo, crew rental car, and hotel and promptly sent us an email with all the confirmation numbers and contact info for each company. Upon arrival, Randy met us at the airplane (even though it was below zero out) and cheerfully got the bags from the aircraft to the limo. He even pulled up our rental car for us and helped with the crew bags. He washed out our coffee pot, took our trash and made us feel like royalty. Thank you to the awesome staff at Aurora! Extremely convenient airport, excellent facilities, and wonderful, friendly people!
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From Pat Schmitz, N736ZP
on 28-Nov-2010 |
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I routinely fly into Aurora, and JA Air's Service and Support are incredible! Whether you fly a Luscomb or a Lear, they always roll out the red carpet and treat you right! I highly recommend this place!
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From Michael Bailey
on 01-Nov-2010 |
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This place sets the standard! Absolutely incredible service!!!
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From Lance Brower
on 22-Oct-2010 |
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We have been flying into J.A. Air Center for one year. I can safely say that we have had nothing but positive experiences with the people from J.A. Air Center. The line personal know our pilots by name and are always friendly, whether we put fuel on or are just stopping by. Their customer service personal are outstanding, always helpful and patience. Fuel pricing is as good as it can get, I am confident that you will not find fuel less expensive any where nearby. I would recommend any private or corporate pilot to use J.A. Air Center on their next visit and see the difference. Of all the FBO's I have flown into over the past 23 years, J.A. Air Center is as good as it gets from Great People, to Facilities, and to cost of fuel.
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From Martin Pauly
on 14-Oct-2010 |
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I took the family to Chicago for the weekend, and we chose to land in Aurora and take the train from there. While not very fast, this was a fun way to get there. JA has a wonderful facility, and the people there were extremely helpful and friendly.
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From W B Johnson
on 13-Sep-2010 |
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Brad Zeman and crew are tops! I had a major avionics upgrade done on my Comanche, their price was better than three other well known shops, the quality of their work is top notch, and they treated me like a biz jet owner. You can't do any better than JA Air Center!!
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From Andy Bresler
on 31-Jul-2010 |
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I visited JA to pick up my Cirrus, which was there for an avionics upgrade. They went out of their way to be friendly and helpful. The manager even picked me up at my hotel in the morning to drive me to the airport. First-class facility, first class service. It was perfect!
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From Jonathan Sweatman
on 11-Jul-2010 |
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Diverted for weather. BEAUTIFUL facility...VERY helpful staff...VERY good fuel price. Lineman even helped me wash my plane while I was waiting for WX to pass. 1000% recommend this place.
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From Michael K. Hayles
on 05-May-2010 |
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I have been using the service at JA for a week now. After flying for Flight Options for 3 years, I know how to recognize superior service. JA Air Center is definitely top of the line. The service is always prompt, courteous and cheerful. Fuel prices are very competitive. The FBO is spotless and comfortable.
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From Angel Trochez
on 30-Apr-2010 |
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I landed at Aurora in a 172 last night and stopped by JA per the recommendation of my coworker who had been there before. I had nothing but a good experience with them. Some bigger FBOs will not treat you as well as the jet traffic if you're flying a small aircraft. The guys at JA were awesome. I can always appreciate good genuine service from people who care. The line workers did a great job at having my airplane ready in the morning when I arrived today. Also, they were really nice enough to let me borrow the courtesy car overnight. Highly recommended! P.S.-Thank you to the receptionist for offering me cookies before I left this morning. :)
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From Pete Van Helden
on 28-Mar-2010 |
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Beautiful facility and great service equal a terrific FBO. Don't hesitate to make J.A. Air Center your stop in the Chicago area.
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From Stephen Graupner
on 28-Jan-2010 |
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Unreal customer service. I arrived in an ice storm during xmas and departed xmas day. These folks know how to treat you right! I would highly recommend this facility to anyone traveling to the Chicago area! Best I have been to in a very long time!
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From Greg Montgomery
on 01-Dec-2009 |
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This has to be the best FBO that I've been to. The customer service is #1, everyone has a smile. Where else can you go and get gas, a deep dish Chicago pizza to go and 4 New York strip steaks just for buying gas!? If you're flying by JA you just have to stop in!
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From Graham Rhodes
on 01-Dec-2009 |
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I stop into JA any time I come through the Chicago area. Every time has been an enjoyable experiance. Outstanding service from the line guys, the receptionists, and the managers. I highly recommend checking them out.
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From Adam Ruscitti
on 27-Nov-2009 |
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We flew into ARR on November 25, in an Embraer Phenom 100 to JA Air Center with our client. The brand new facility and the exceptional service were truly second to none. Without a doubt, JA Air Center is the best location in Chicago. The ground crew was waiting for the aircraft upon arrival and parked it under the canopy keeping the passengers comfortable from the cold rain. We had a family member waiting for the aircraft, and they where continually given updates as to the arrival time. Furthermore, the rental car was waiting for our passengers upon arrival. Outstanding service and facility!
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From Dom Ruscitti
on 27-Nov-2009 |
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I introduced a client in a VLJ to J.A. because I had dealt with them many years ago. The service was even better than I remembered. They provided him and his family with the type of service the Midwest is know for. Everything was done by professionals, on time and with a service oriented attitude. Everyone was pleasant and dignified. They were there for us on a holiday.
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From Glenn Honea
on 23-Nov-2009 |
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WOW!!! We flew our Lear 31A in to bring the boss' family to visit relatives for the weekend. The service was superb! Randy Frank has an excellent line service team. I haven't seen this much hustle in way too long. The owner, Brad Zeman, personally introduced himself to us and could not do enough for us. He even gave us a crew vehicle (and a portable GPS) for the weekend!!! I felt as if we had arrived in a Gulfstream V!!! Thanks so much everyone!!! You guys are setting the standard which all FBO's should attempt to achieve! We'll definitely be back!
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From Warren Levin
on 10-Nov-2009 |
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These folks are great. Stopped on the way to KENW with to English Pointer rescue dogs. Let the tower know about the dogs. They gave me JA's freq, called them and when I taxied in there were 2 line guys out to help me with the dogs. Everyone was friendly, and the fuel service was excellent. Will stop with these folks again, they try to earn your business.
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From Rick Weitekamp
on 06-Nov-2009 |
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I got excellent service at this facility.
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From Ed Rusch
on 02-Nov-2009 |
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Big genuine smiles. Beautiful facility. Just a very nice outfit to do business with. Oh yes, great coffee and cookies, too.
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From Steve Schoettle
on 29-Oct-2009 |
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Not sure what happened to the two gentlemen that came in the day after I did, but I found ALL of the staff to be extremely courteous, and went out of their way to help us.
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From Commander Dan Bitton
on 29-Oct-2009 |
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As Unit Commander for Search and Rescue Helicopter AIR-ONE. I want to share with all pilots the tremendous gift JA is in the process of giving to this unit, free of charge! This helicopter, operating thru a Not-For-Profit group, is the first responder to any flood, earthquake, and tornado—any natural or man-made disaster. It will fly with 12 volunteer firemen/paramedics when needed with emergency medical supplies in support of FEMA in 5 states, however will go anywhere by mutual aid when requested. JA is installing tactical radios, audio-panels, navigation equipment and other avionics, all at a cost of over $100, 000 FREE OF CHARGE! During these hard times for all in aviation, this is a great civic gift. This helicopter will save many lives in the years to come. Thank you JA! AIR-ONE Unit…
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From Charles Mader
on 21-Oct-2009 |
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Flew in on a Tuesday afternoon in a Cessna 172 and nobody was out on the ramp. We parked ourselves and had to find our own chocks to use. When we went inside there was nobody at the desk but a woman came up and asked us who we were. We told her we were with a flight school and we requested a crew car to go to a meeting. Instead of gladly giving a car to us like most FBOs do, she began grilling us as to who we were, where we were going, how long we would be gone, etc. This would not have been an issue if she was courteous, but she was very unfriendly and condescending. It felt more like a police interrogation than a professional FBO interaction like I am accustomed to. The nice, new facility does not make up for the lack of customer service.
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From Brian Daugherty
on 21-Oct-2009 |
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I visited this FBO for the second time in about two months. For the second time, the staff was rude to us. When we requested a crew car so we could go and get something to eat while we waited, the woman behind the desk looked at us and grilled us on where we were going and what we were going to do there. For a second I really thought she was not going to let us use the vehicle. I mean don't get me wrong, the FBO is a very nice and classy establishment but the service is second rate. Next time I go to Aurora I'm going to Lumanair.
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From Steve Schoettle
on 20-Oct-2009 |
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First time at KARR. Great airport for the Chicago area. Have not used Luminair, but JA was superb. Wonderful covered pull up area, and staff was wonderful. Shalene, Vera, and all of the staff went above and beyond, even for a lowly Cherokee Six crew! Would highly recommend.
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From George Yundt
on 14-Oct-2009 |
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Wonderful Crew and gorgeous new facility! Since moving from DPA to ARR last year, they have become a full service FBO, in addition to their fine airframe and a terrific Avionics Shop. The huge taxi-under canopy cover provides First Class transient handling even in bad weather, especially appreciated by my wife. Line Service is always eager to greet and park you immediately, then the ladies at the Front Desk make sure that your needs are immediately accommodated. Fuel prices are the lowest in the Chicago area, even often lower that surrounding other airports' Self Service prices. FAA Control Tower, great instrument approaches, long and wide runways, just far enough from ORD that overhanging airline traffic is not a problem, yet easy access to I-88 means you can rapidly get to wherever in Chicago you want to go quickly. First Class Folks, First Class Service, First Class Facilities at very reasonable prices. It just doesn't get much better anywhere! I just wish I were based here!
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From Fred Strobl Jr
on 20-Sep-2009 |
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J A Air Center (Aurora, Il.-KARR) fixed the GFC-700 autopilot and updated the G-1000 system while we waited. Very good, on-the-ball service! Thank you J.A.
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From Tex Hunter
on 01-Sep-2009 |
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I'm a LR45 pilot who uses JA Air Center on a regular basis. The ease of operations and great service continue to be over the top! Randy Fank and his crew have offered up flawless service for our passengers and us since they’ve opened. Their service, facilities and access to the Chicago area make it "the" choice if you're coming to the Chicago area!
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From Frank Biniewicz
on 27-Aug-2009 |
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Been doing business With JA and specifically Brad Zeman, president for JA, for the last twenty years. They recently installed an Aspen EFD in my general aviation C172 aircraft. They again have demonstrated their ability to get the job done with making the customer happy not only with craftsmanship, but additionally pricing. They have found a balance between general and business aviation.
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From Woody Gray
on 23-Aug-2009 |
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What a first class professional operation at Aurora Airport. I flew in, in a single engine aircraft and was treated just like the bigger corporate jets. Despite the small size of my operation JA gave me big customer service. They even picked me up at the Hampton Suites when I found out that there was no shuttle service. I highly recommend JA Air Center.
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From Robert Sandner
on 25-Jul-2009 |
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Got a flyer in the mail about their new facility and decided to fly-in to check it out. WOW! ... Great facility. One of the nicest facilities in the Midwest. Easy in and out, controllers were great, service was unbelievable...Fast travel into the city via their crew car. For now on, when we head to the Chicago area, Aurora and JA-Air will be our stopping point. Great job.
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From Brian P. Johnson
on 07-Jul-2009 |
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I recently flew into ARR for some Cirrus sim training and was welcomed under a huge canopy at J.A. Air. Very accommodating, hangared my plane (storms), gave me a nice loaner car, very nice lobby area and great people. I will definitely return.
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From Ron Ekstrom
on 02-Jul-2009 |
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Impressive 1st class from being marshaled in to leaving after very efficient & friendly service. Facilities are breath taking!
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From Brian P. Johnson
on 13-Jun-2009 |
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The staff at J.A. Air was everything I had read. They were welcoming, friendly, accommodating, what else can I say? There is a clear reason they are the top FBO at KARR: SERVICE. The FBO is a beautiful space to relax and if you arrive or depart in rainy weather or blazing sun, they have a monster canopy over their main ramp. Major kudos J.A. Air!
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From Mark Lipp
on 26-May-2009 |
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JA has done all maintenance and annual inspections on our Aztec for over seven years. They have always done a great job and kept us informed of the progress of the work being done. They are friendly, helpful, and professional.
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From Charles Pardee
on 07-May-2009 |
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I recently had both significant maintenance and avionics work done at JA Air Center -- completely to my satisfaction. When I had time to be involved the staff spent hours with me going through the specifics of repairs and installation -- and when I had little time due to work demands they kept the process rolling seamlessly, making all of the calls and contacts necessary to the factory and other service/parts providers to keep the project moving. Friendly, knowledgeable, well connected, competitive -- I could not provide a more positive recommendation. Try them out!
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From Joe Dwoskin
on 01-May-2009 |
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JA is a very helpful and friendly FBO. Randy is very experienced in the FBO business and well organized. Thanks especially to Vera who made all of the arrangements on the extra day I stayed in the area because of weather.
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From Charles Roy
on 30-Apr-2009 |
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My Cirrus SR 22 worked on recently at JA Air looks and runs great! It came out of the annual as clean as it ever has been inside and out. Plus seems to be running quieter and with less vibration then ever before and all systems have never been better. I appreciate JA's hard work and attention to detail; attention like this keeps me coming back to JA. I first thought having to get the plane to KARR every time I needed work done was going to be real hassle but its a minor inconvenience as I know me and my cirrus are in good hands. Thanks!
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From David Riley
on 24-Apr-2009 |
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I've been a JA customer for more than 20 years. There service is one of the best in the industry. They are knowledgeable, experienced and provide top quality work. I would recommend them to anyone need avionics or airframe expertise.
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From Rob Adsem
on 23-Apr-2009 |
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I had the opportunity to fly into KARR in my PA28-235. I was to meet aircraft owner to take photos for a listing inspection. At TOD, I realized that I had left my camera in the hangar in Cincinnati. After a call to JA, they had a crew car standing by so that I could run to the electronics store. However, FBO Operations Manager, Randy Fank, offered the use of his personal camera. His desire to help me out of my bind was awesome. I have never experienced the dedication to service from an FBO that each J.A. employee had. They were all professional and very friendly. Plus, the facility has recently been beautifully refurbished, offering ample room and a clean environment. I have been to DuPage a couple of times and did not feel welcome in my little Piper. The people at J.A. treated me no differently than the corporate aircraft parked next to me. Next time my travels take me to Chicago, I would prefer to drive an additional 15 minutes and use J.A. at KARR, than to use the FBOs at KDPA.
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From Doug Frede
on 22-Apr-2009 |
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I have been using JA Air Center since the early 1990's when they were at DPA with complete satisfaction. Now with their new home at ARR, they took the opportunity to expand in order to better serve their customers. JA Air Center is the complete and ultimate FBO/maintenance/avionics facility. The customer service is friendly, courteous and above all professional. You won't be disappointed stopping at JA Air Center on your next flight to ARR. You will be very impressed and confident you made the right decision.
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From Gregory De Jong
on 09-Apr-2009 |
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J.A.'s new FBO facilities at KARR are some of the finest I've experienced. Everything is truly first class, and supported by a friendly, helpful staff.
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From Dan Davenport
on 03-Apr-2009 |
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What a relief that a professional operation like JA Air Center has moved to Aurora Airport the new premier destination for Chicago Corporate business travelers. I currently operate a small corporate Part 91 flight department at Aurora with two King Air 200's and a Lear 35. Despite the small size of my operation JA has given me big customer service. They have easy to understand straight forward fuel pricing that is consistently competitive, a first rate maintenance department with turbine capabilities and with probably the most knowledgeable avionics shop in the Midwest, add to that a new outstanding top notch passenger terminal with convenient road access to the I88 corridor and downtown Chicago. Charter and corporate pilots will be sure to appreciate the private crew rest rooms, TV and game room and easy access to crew cars. If you are planning a trip to the Chicago area for personal or business purposes you should make Aurora Airport and JA Air Center your next stop!
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From Jeff Smith
on 03-Apr-2009 |
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I have had maintenance done all over the country and without a doubt; JA is the most consistent and professional all around FBO. Their new facility at ARR is spectacular!
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From D Bennett
on 25-Mar-2009 |
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The new JA Air Center revives this airport into a real alternate to MDW or DPA. The staff was very helpful on my recent visit. I had made reservations for a car with the other FBO and on arrival sat waiting for some one to park me. Some minutes later I gave up when the lineman from JA signaled for a spot under their new canopy. They went and got my rental car from the competition, parked my plane and had it ready with a preheat on departure. FIRST CLASS SERVICE for a Mirage that other FBO's usually reserve for the big Jets. I will be back with the Pilatus PC12 next time and am sure I will get the same great service.
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From Ed Jamrozik
on 24-Mar-2009 |
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JA has been servicing our aircraft for the past 4 years and Dustin has gone to great lengths to make sure that we are well taken care of. It is a pleasure to do business with a company that is very resourceful and able to answer questions that come up. They now have a 5 star facility that everyone should see and enjoy.
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From Keegan Leahy
on 17-Mar-2009 |
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Great Airport! Great FBO! Cheap Cheap fuel! It is about an hours drive from city center, but when Obama is home, it is your best bet! 9/10 (only due to distance from city)
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From John Bremner
on 23-Feb-2009 |
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The "new" J.A. Air Center is unbelievable! Absolutely incredible, luxurious FBO. You and your passengers will love it. Three line men directed me to taxi under a huge canopy (big enough for the largest corporate jet) right in front of the door, rolled out a red carpet, greeted me with smiles and carried everything in for me. They treated me like I was in a Gulfstream or a Challenger, not a Cirrus. J.A. Really knows how to service a customer. Great fuel prices. Their maintenance and avionics departments are first class too. Plus they have a new Pilot Shop on site. If you're planning a trip to the Chicago area, or need a first class fuel stop, this is the only place to go. They earned my business. I'll be back.
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From Bob Rogers
on 23-Feb-2009 |
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Service with a smile is the norm, not the exception at this fine FBO. It reminds me of the old days when you pulled your car to the pump and a friendly attendant checked your oil and cleaned your windshield. The folks at JA are the BEST and FRIENDLIEST in the country!!! THANK YOU!!!
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From Kenneth Adelman
on 23-Dec-2008 |
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These folks send SPAM (unsolicited commercial email). I have no prior business relationship with them, yet I received an email solicitation telling me how easy they are to get to (no stoplights). I consider SPAM a big red light; please do not do business with them. Their SPAM offered me a $0.50/gallon discount on my first visit.
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