Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Gus Hertz
on 06-Nov-2020 |
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The new facility is open! I did not fly in; I walked in. The good: beautiful physical building with all the high-end amenities. Everything is new and impeccable. If you want to impress your passengers, this is the place. Customer service rep. Shaunna Richards is friendly, professional, polite and seemed to be willing to do whatever necessary to make the customer happy. The Bad: I'm a Mooney guy. I did not see any small single engine recip planes on the ramp while I was here. It appears that Million Air is primarily for the high-dollar jets. The ugly: The little guys are going to pay a share of all the jet amenities. The fees quoted to me by Shaunna for a Mooney were (I hope I got this right!): To stop and drop a passenger: $25 + $5 security fee. For one overnight: $40 ramp fee, or 30 gallons + $25 overnight fee + $5 security fee. Shaunna wanted to make me sure that she might offer a deal on some of these fees if pilots worked with her. Ask for her by name.
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From John M Cutcher
on 08-Aug-2020 |
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Top notch, first class FBO and staff. Parking under cover is GREAT and facilities spectacular! Shaunna ensured all support arrangements were made including a much appreciated fuel discount. Oscar met us with the pax rental car, assist with bags and fuel. Amy came out to plane with cold water bottles after we sent pax on their way. You'd think Josh and Oscar were marshalling the Blues -- true professionals in every sense of the word. Thanks, Million Air crew and thanks for the hat. We'll be back!
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From Scott Alprin
on 03-Apr-2020 |
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The only FBO to visit when coming to KAUS! Melissa and Shaunna at the front were by far the most friendly and accommodating staff I have encountered in my career. This FBO is a 10/10 and right off 35R with easy access in and out.
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From Dan Herr
on 29-Mar-2020 |
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The phenomenal building and facility are accompanied by equally phenomenal employees and service. We received excellent care during our RON. Fees and fuel are surprisingly reasonable.
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From Kenneth Evers
on 20-Oct-2019 |
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Million Air has finished its new premises and it's very flash! Staff are their usual super friendly selves. Cookies are always the best!! Love being here!! Special shout out to Myra for being so helpful...She's always awesome!
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From Jim Ott
on 14-Sep-2019 |
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Flew into KAUS today in our little Bonanza and went to Million Air based on pleasant Million Air experiences elsewhere. They will have a grand opening next month in their beautiful new building, however the temporary facility was fine and Myra and Josh treated us exceptionally well. Had a rental car at the terminal and in a bit of a hurry so Myra had us to take a crew car. Two very pleasant and professional people representing Million Air-Austin. No doubt Million Air is our KAUS FBO of choice. We may fly back for the grand opening next month!
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From Sean Mickler
on 26-Jun-2019 |
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Fantastic operation. Absolutely great staff, beautiful temporary facility, and incredible campus in the making. Ramp is wide and staff is exceptional. So nice to have a fantastic FBO on the field!
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From Jason Andrews
on 26-Jun-2019 |
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Can't wait until you open!!!! WELCOME TO BERGSTROM!
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The new facility is open! I did not fly in; I walked in. The good: beautiful physical building with all the high-end amenities. Everything is new and impeccable. If you want to impress your passengers, this is the place. Customer service rep. Shaunna Richards is friendly, professional, polite and seemed to be willing to do whatever necessary to make the customer happy. The Bad: I'm a Mooney guy. I did not see any small single engine recip planes on the ramp while I was here. It appears that Million Air is primarily for the high-dollar jets. The ugly: The little guys are going to pay a share of all the jet amenities. The fees quoted to me by Shaunna for a Mooney were (I hope I got this right!): To stop and drop a passenger: $25 + $5 security fee. For one overnight: $40 ramp fee, or 30 gallons + $25 overnight fee + $5 security fee. Shaunna wanted to make me sure that she might offer a deal on some of these fees if pilots worked with her. Ask for her by name.
