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From David P. Swistak
on 06-Feb-2012 |
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Hey everyone. I am just getting caught up from our holiday trip and want to take the time to express major kudos to Denver Air, particularly Leigh in customer service. She was amazing. I have been thru many FBO's in the nation and have never had a warmer welcome and attention to service. My passenger even commented on how nice and helpful she was. And trust me, he never says anything. Not only was she very service oriented, she was also a great person to share some conversation with. I had many hours to wait for my ride, which are typically boring for all of us pilots to have to deal with, yet she was very pleasant, spoke with me about the upcoming holidays, the weather etc. Made the time go by in a great way. As a whole, the FBO is very clean. Has great line personnel and are always ready to help in any way. You will not go wrong with Denver Air. If you have the opportunity to meet Leigh I am sure you will all agree with my great opinion of her. Fly Safe!!!
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From Fred Whitten
on 24-Jan-2012 |
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Updating to be fair; Management team in AZ called me about the towing fees and they were agreeable in working out an amicable deal within their own hangar space. With their insurance and recent investment/expansion in BJC, they're forced to charge what they do to recoup. Troy was very responsive to the situation.
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From Grant Bledsoe
on 09-Jan-2012 |
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Flew into Metro for the Broncos game as we normally do and always receive a warm, friendly welcome even though we rarely need fuel. We have kept a car at Jeffco for a lot of years previously with a competing FBO that is no longer there. Hadn't really formed an opinion of Denver Air until the last several arrivals. I inform them of our arrival and the crew always meets us with our car on the ramp. They have been willing to help us out previously when we had low pressure in one of our mains. But last night, James who was on late night duty went above and beyond. I arrived back home and noticed I was without my iphone. At 10:30 pm he went out and canvassed our airport car, in it, around it, between it and the FBO and around where our Bonanza was parked. Thank you for the great service and willingness to help out.
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From Chris Hare
on 22-Dec-2011 |
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Arrived at BJC after a long day of flying to a great experience. We were met planeside with a warm smile from Kelly. She took care of us with great professionalism, she even handled our honeypot because the line guys were busy. The only complaint we had was they charged us for a GPU for start after buying over 400 gallons. Oh well, we are looking forward to seeing them again. Thanks guys.
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From Fred Whitten
on 20-Dec-2011 |
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My how times have changed at BJC. Now that there is no competition on the field, $2.50+ more for fuel than anywhere else local and they threw out any base discounts; OK, whatever. $250 just to tow me out of the hangar and back in while I'm already paying the fuel prices. Really!
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From Lee Pokoik
on 19-Dec-2011 |
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Called to ask if they would match TAC Air's fuel price at KAPA. They said no and I said so long after many years. Why pay over $2.50 more per gallon for jet A?
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From Drew Brown
on 18-Dec-2011 |
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Quick turn in Falcon 900. Fuel truck in position, pumping within 2 minutes of shut down, catering switched out for fresh, ice, papers and back in the air in 16 minutes. 1025 gal. W/prist, great job. We all know things are getting expensive but please, Denver Air, easy on the price increases. We come to you because Aspen fuel is $7.90 a gal all in and de icing fluid is $22.60 per gal w/ 13 gal minimum. BJC is very easy for us BUT, fuel at APA is $1.50 less than you. Other than that, this FBO is doing a great job. Conanicut Aviation LLC
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From Chuck Ivester, Mirage 2365S
on 25-Nov-2011 |
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Had a great experience with Denver Air. Picked up an Angel Flight at the facility, they had warm cookies and hot cocoa for the kids, a nice passenger lounge and prompt quick turn service. They even knocked a little off the gas price for the Angel Flight. Thanks.
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From Mark Bateman
on 24-Nov-2011 |
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Great Thanksgiving meal and excellent service from LuAnn.
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From James Williamson
on 01-Nov-2011 |
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$100 hangar fee for a Cirrus?? This FBO just bought out the competition and jacked up their fuel (and other) prices.. A LOT.
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From Drew Brown Dept. MGR. Conanicut Aviation LLC
on 21-Oct-2011 |
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10-21 2011 Arrived in our Falcon 900, great service from Ramp personal Kelly, and front desk Avery. Fuel trucks on time and service response excellent. Fuel prices are good and must be negotiated but they will work with you. Had a bad experience on April 01 2009 with previous management, which posted their argument at which time they wished us "good luck". Well, they are gone now and we are still here buying fuel and doing business, so I wish old management "good luck with the new Career, as we continue to fly. Good job Mr. Ross and Denver AirCenter.
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From David Worthington
on 20-Oct-2011 |
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I just have a Cessna 182 and was treated the same as if I had a jet. Very good service. They even called me a couple of days later as a follow up. Fuel was high!! Would have purchased more fuel if it were cheaper.
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From Bob Hague
on 11-Sep-2011 |
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A typical big city FBO. The services are very good and you pay for them. Hertz has an office in the FBO building so that's convenient also. Shortly before departure I noticed that one of my mains was low on air pressure. I asked for help and it was done within ten minutes. Like I said, its not cheap but they are good.
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From Gene Woods
on 23-Jul-2011 |
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Stopped in for a week long vacation in July. Line service was excellent. I was directed to the GA tiedown area in my 182. I rented a car through the Hertz facility located in the same building as Denver Air Center. The rental car was brought out to my plane and the line guys loaded my luggage into the car. Everything went smoothly.
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From Bob Hague
on 29-Jun-2011 |
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Fuel prices are a bit less than I'd expect at a big city airport. $10/day tie-down fuel even if you buy fuel. Hertz office right down the hall from the FBO. Nice services, rental car met me at the plane, I parked and they later moved the plane and tied it down and did so well. I felt that I got my money's worth.
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From Leon Wiederholt
on 22-Apr-2011 |
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This has been a regular stop for the A36 and us these last 8 months. Weekend discount on fuel is nice, service and personnel are great, and $10 ramp fee per night is now being charged, even with a fill up. Higher fuel prices than outlying airports, but a convenient location for North Denver access.
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From Bellamy Camacho
on 11-Dec-2010 |
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The Line Techs at DAC do an excellent job, both quick and courteous, unfortunately, the fuel prices are among the highest around.
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From Brian Conley
on 31-Oct-2010 |
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On Labor Day weekend we returned from Sioux Falls SD (Y14) and blew a left main tire on landing. The guys at Denver Air Center helped get our Bonanza off of 2 runways that were tied up. A mechanic at DAC designed a very nice dolly for these occasions. The fellows that helped tug the plane and get it into our hangar were top notch and so very careful...My sincere thanks and apologies for not getting this on AirNav sooner.
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From Wm Lundell
on 11-Jul-2010 |
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Ramp fee for Citation V (for a quick turn passenger pick-up) is now $250.
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From Larry Olson
on 08-Mar-2010 |
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Overall, I've had fine service from DAC, while they are a bit pricey. They will often make me a deal on tie down, when I use their hangar for one night. I've also had a good experience with a maintenance issue I had and two mechanics stayed after hours on Fri night to help me solve it. Expensive, but great service. I'd sure like to see some sort of fuel deals, at least to compete with the local airports.
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From Dan MacDonald
on 20-Jan-2010 |
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This outfit charges so much for gas that nearly all the local pilots fill up at nearby Longmont airport.
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From Kent Magnuson
on 21-Aug-2009 |
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In today in our Turbo Commander N900NE and have 'best of' all services. Thanks folks. Well done.
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From John Hubbard
on 07-May-2009 |
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Flew our Cirrus in for a concert May 6 and received outstanding service. Rental car brought to plane. Reasonable overnight fee waived with fuel. No ramp fee. A pleasant experience altogether. Would definitely use again.
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From Drew Brown
on 01-Apr-2009 |
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This FBO was once good. But a lack of knowledge of the business and line staff that just does not care, makes this a sure miss when going to BJC. Our company with large jet aircraft has spent hundreds of thousands and they just do not care. This is a service industry and Denver Air has lost sight of that goal. Not recommended. Response from Laura Turner, General Manager, Denver AirCenter
We are truly disappointed that you feel this way Mr. Brown. It is unfortunate that we had a disconnect in communication regarding the cleaning of your car and the battery dying due to the recent blizzard and extreme cold. We feel we did our best to make the situation right, and get you on your way. Denver AirCenter's management and staff have several years of aviation experience and are highly trained in service and safety. We are dedicated to the highest quality service in the FBO industry as our high rating in the Aviation International News FBO Survey indicates. It is unfortunate that were unable to satisfy you. Good Luck.
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