Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Mike Fletcher
on 22-Aug-2025 |
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Great line service. Has the rental car pulled up to the plane right as I arrived.
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From Stefan Teodorescu
on 29-Apr-2024 |
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Horrible service, unexpectedly from the facility managers out of all. We were a charter flight. When I called to check their schedule I found out that they close at 22:00. Not an issue, we can go to a hotel and return when we need to depart. Problem arose when I asked about "after-hours" service. I was told they needed to find out first if "anyone wants to work and come in". REALLY? - THIS IS AN FBO that is supposed to provide CUSTOMER SERVICE! If you DO NOT want to work just say - WE ARE CLOSED, THERE ARE NO SERVICES between 22:00 and 07:00. When we arrived, the manager decided to have a ramp personnel stay with us after 22:00 until 02:00 when we are supposed to depart at a rate of $175 / hour. Receipt was supposed to be issued next day according to actual overtime. 2 days later - no receipt. Called for one only to find out we got overcharged for 10 hours of overtime (we only stayed 4)! Called back to resolve the problem, nothing was done. NOT an honest FBO, hard to deal with - AVOID !
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From Matthew Beckner
on 12-Jan-2024 |
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Have been flying from/BJC for 20 years, Bonanzas to Citations, and Sheltair is absolutely AWESOME! Best thing to happen to BJC.
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Great line service. Has the rental car pulled up to the plane right as I arrived.
Horrible service, unexpectedly from the facility managers out of all. We were a charter flight. When I called to check their schedule I found out that they close at 22:00. Not an issue, we can go to a hotel and return when we need to depart. Problem arose when I asked about "after-hours" service. I was told they needed to find out first if "anyone wants to work and come in". REALLY? - THIS IS AN FBO that is supposed to provide CUSTOMER SERVICE! If you DO NOT want to work just say - WE ARE CLOSED, THERE ARE NO SERVICES between 22:00 and 07:00. When we arrived, the manager decided to have a ramp personnel stay with us after 22:00 until 02:00 when we are supposed to depart at a rate of $175 / hour. Receipt was supposed to be issued next day according to actual overtime. 2 days later - no receipt. Called for one only to find out we got overcharged for 10 hours of overtime (we only stayed 4)! Called back to resolve the problem, nothing was done. NOT an honest FBO, hard to deal with - AVOID !
Have been flying from/BJC for 20 years, Bonanzas to Citations, and Sheltair is absolutely AWESOME! Best thing to happen to BJC.
