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From Stephen C Hayne
on 13-Jun-2018 |
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I dropped off an Angel Flight patient, and was told that I had to PROVE to Signature that I was "really" an AngelFlight flight. First they wanted a copy of the AF manifest, which includes patient medical information - I told them they were not authorized by the patient or AF to view that information. Finally, after some time, they agreed to just need to note the AF number for verification. Made me feel very unwelcome. When I initially refused to provide the document, they essentially accused me of lying... "Because anyone could just say they were Angel Flight in order to avoid the ramp fee". I will avoid Signature in the future.
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From David Schmutzler
on 25-Jan-2018 |
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Stopped to pick up a passenger with a P210. Topped off fuel at self-service, which was handy but does require taxi to terminal. Showed my fuel receipt, no fees at all and received a nice smile
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From Bill Woods
on 21-Oct-2017 |
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The fuel prices are nothing more than gouging and hurts general aviation in the worst way. The time will come when they will bring in competition due to their greediness. If I didn't have to buy from these people I would not do so. That means that they have a monopoly. Which is just not right. Don't buy one gallon more than you have to in order to move over and buy fuel at KAPA at more than $3 per gallon less. Sick people to do this.
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From Ken Maples
on 31-Jul-2017 |
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Standard Signature lobby - nice, big clean, with lots of goodies...(free cookies, cucumber water etc.). They had plenty of fees - $50 handling charge, $5 "infrastructure fee" and a $11 overnight fee. However the handling fee and infrastructure fee were both waived because I used their self serve fuel. So the only fee I paid was an $11 tie down. That's not bad for a big city facility. The self serve pump was priced quite reasonably for the big city. The folks at Signature were very nice and helpful. Lineman was out to marshall my plane as I taxied in and offered to get a luggage cart (which I didn't need). The women at the front desk were very pleasant and helpful. I"ll be back.
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From Allen Mathews
on 20-Jul-2017 |
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Stopped at BJC for a cup of coffee on 7/14/17. We didn't need any service but the line crew greeted us like we were their only and most important customer. On starting our battery was too low to crank, so the line crew brought over the APU. Very professional, friendly, courteous, ... All things that mean I'll be back.
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From John Kozlovsky
on 16-Mar-2017 |
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My first experience at KBJC was excellent from the staff at Signature to Heidi at National to the controllers. Thank you for making my Mooney visit a smooth professional experience.
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From Michael Mcgrath
on 10-Nov-2016 |
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Despite being the little guy on the ramp with my Saratoga, entire staff was attentive and helpful getting me squared away inbound and outbound the next day. Heidi at the National counter provided exceptional service!
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From Steve Guetter
on 24-Oct-2016 |
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Reaffirming everything a piston driver has come to expect with Signature. We flew in an A55 Baron, even with 2 engines we were not given the customer service that should have come along with the price we paid. Upon arrival we were parked a ways away from the door. The line people who greeted us did not offer to help with luggage, did not offer a ride in their golf cart, we were on our own. The lady at the front desk was pleasant. When it came time to leave they had plugged the plane in as requested. I asked at the front desk to have the plane pulled up for us and was told it was out there. It was not, the plane was parked a long way away from the front desk, again no offer for help with our luggage. Not sure why we had to pay over $100 in handling charges if they are unwilling to actually handle the airplane. Very disappointed by the only game in town.
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From Tom Fiola
on 28-Sep-2016 |
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Concerning my experience with the wrong price listing self serve vs. AirNav, received a prompt call and apology from the GM... They've been very busy with software changeover issues as they have transitioned from Landmark to Signature. Thank you Signature for great service and attention to detail!
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From Tom Fiola
on 21-Sep-2016 |
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Signature has been a regular stop for us through the years and the service has been pretty solid. Really disappointed today that the gas prices for self serve listed on AirNav were not honored... $4.35 list turned out to be $4.60 on arrival.
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From Michael Mcgrath
on 10-Aug-2016 |
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Line staff and customer service all provided great support for me and the airplane, as well as getting my wife who flew in commercially set up with our rental car. Nice facilities overall.
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From Mark Maier
on 27-Jun-2016 |
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If you are not flying with kerosene, Signature (as is typical almost everywhere) will treat you like low-life. The Mooney pilot proficiency program was held at KBJC again this year... I hope never again! 40 or so Mooney’s buying fuel and paying for service. Despite open ramps that were closer, they parked us as far away as possible and refused service to us single-engine-piston low life if anything else was happening. No courtesy, no apology, no alternate arrangement... Nothing. Just "No". If you want to host an event in Denver... Do it at KFTG (Front Range)... They are always pleased to see you and go out of their way to help... Always.
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From Pierre Melcher
on 09-Jun-2016 |
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The transition from Landmark to Signature seems to be progressing smoothly. Stopped here overnight and had a great experience.
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From Larry Clawson
on 14-Mar-2016 |
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Was here in an Aerostar for February vacation 2016. Fuel was pricy, but the handling fee was waived. Nice facilities and everybody there was really helpful.
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From Jake Willis
on 23-Jan-2016 |
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Make sure you get fuel before going to the FBO to avoid the extra fee. The line staff met me at the airplane right away and brought a cart to carry my luggage and skis back - excellent. If I have one gripe it's that they left my airplane incredibly far from the FBO despite knowing my departure time. They did, however, allow us to drive out to the airplane to load luggage. Staff was friendly but didn't seem too concerned with my small Arrow and me.
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From Don Warfield
on 27-Dec-2015 |
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My experiences with Landmark KBJC have generally been different from that of other customers. True, the SS 100LL was once down (a common problem at many FBOs,) but they gave me a discount on the truck price. On one winter stopover, they plugged in the Tanis on my Comanche and removed the snow -- at no charge. The front counter and line personnel were courteous and professional. Yes, a lousy Hertz once infested their facilities, but it is now gone, replaced by GoRental. (Determined to pay high rental prices for a name brand? Try National/Enterprise, also on the field.) Don't blame Landmark for the restaurant situation, over which they have no control. Landmark KBJC might be a work in progress, but they are far from the worst FBO I have ever encountered.
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From Mike Reddix
on 24-Sep-2015 |
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Experience will happen later, but per phone to Landmark, if you fuel at SS and come over to eat at restaurant, the $45 facility fee is waived, but a $5 "security fee" applies...So save the receipt when you go into eat.
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From Jeff Rhodes
on 21-Sep-2015 |
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When I arrived at Landmark, I was hoping to find that all of the comments had been overblown. I was greeted upon landing and my rental was brought right out to the plane. However, when I arrived to depart, I found my plane the furthest possible distance from the door possible without being on the taxiway of the perpendicular runway. Also, the plane had been so overfilled that fuel was running out of all of the tanks leaving blue streaks on the wings and dripping on the ground. When asked they said it was due to sun heating. True, but didn't they know that happens? I would go back, but would set very clear expectations.
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From Tom McIntosh
on 20-Sep-2015 |
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There have been plenty of complaints about this place (including from me), but we took a chance and gave them another try simply because of their price. Today, at last, it went well. The pump worked, the price was as advertised, and no trouble with the card reader. Did they finally get the message? I hope so!
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From Layton Hill
on 18-Aug-2015 |
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BJC is my home base, so I buy a decent amount of their self-serve fuel. Recently after a long cross country home, I landed only to find out the self serve was OTS. Landmark didn't honor the self-serve price from the truck. Said that it was due to an airshow and wasn't their fault. Well, it wasn't their customers' fault, either, and not a good way to do business to stick your loyal home base folks with >$6 gas when it's advertised as $5.
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From Curtis Phillips
on 09-Aug-2015 |
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We went to KBJC to eat at the new restaurant above Landmark. The food was off the charts good, by the way, and I highly recommend this stop for dinner! In any event, we were parked on a remote part of their line, well out of the way of everything and out of courtesy I asked, as we were about to leave if we owed a parking/landing fee. They were prepared to charge me $45 for an hour and a half of parking but fortunately the woman at the desk just waived it. I think I would have been just as upset as many of the recent posters had I been charged $45 to park for less than two hours.
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From Tom McIntosh
on 28-Jun-2015 |
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Flew into BJC today to get fuel, and was stunned to see that the self-serve price was 80 cents more than the "Guaranteed" price on AirNav. I called them and was told that the price changed two days ago. This is the second time in a row that I've been to BJC and encountered issues with their self-serve. No more!! Also, be aware that there is a hefty fee for utilizing the FBO's ramp and any of their facilities (I was quoted $45 for my Cherokee, but if you ONLY use the self-serve, no fee). I don't plan to come back; these folks don't deserve my business.
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I dropped off an Angel Flight patient, and was told that I had to PROVE to Signature that I was "really" an AngelFlight flight. First they wanted a copy of the AF manifest, which includes patient medical information - I told them they were not authorized by the patient or AF to view that information. Finally, after some time, they agreed to just need to note the AF number for verification. Made me feel very unwelcome. When I initially refused to provide the document, they essentially accused me of lying... "Because anyone could just say they were Angel Flight in order to avoid the ramp fee". I will avoid Signature in the future.
Stopped to pick up a passenger with a P210. Topped off fuel at self-service, which was handy but does require taxi to terminal. Showed my fuel receipt, no fees at all and received a nice smile
The fuel prices are nothing more than gouging and hurts general aviation in the worst way. The time will come when they will bring in competition due to their greediness. If I didn't have to buy from these people I would not do so. That means that they have a monopoly. Which is just not right. Don't buy one gallon more than you have to in order to move over and buy fuel at KAPA at more than $3 per gallon less. Sick people to do this.
Standard Signature lobby - nice, big clean, with lots of goodies...(free cookies, cucumber water etc.). They had plenty of fees - $50 handling charge, $5 "infrastructure fee" and a $11 overnight fee. However the handling fee and infrastructure fee were both waived because I used their self serve fuel. So the only fee I paid was an $11 tie down. That's not bad for a big city facility. The self serve pump was priced quite reasonably for the big city. The folks at Signature were very nice and helpful. Lineman was out to marshall my plane as I taxied in and offered to get a luggage cart (which I didn't need). The women at the front desk were very pleasant and helpful. I"ll be back.
Reaffirming everything a piston driver has come to expect with Signature. We flew in an A55 Baron, even with 2 engines we were not given the customer service that should have come along with the price we paid. Upon arrival we were parked a ways away from the door. The line people who greeted us did not offer to help with luggage, did not offer a ride in their golf cart, we were on our own. The lady at the front desk was pleasant. When it came time to leave they had plugged the plane in as requested. I asked at the front desk to have the plane pulled up for us and was told it was out there. It was not, the plane was parked a long way away from the front desk, again no offer for help with our luggage. Not sure why we had to pay over $100 in handling charges if they are unwilling to actually handle the airplane. Very disappointed by the only game in town.
