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From Scott Lindsly
on 12-Oct-2011 |
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Superb all-around experience! Pre-arrival communications with Stefanie, she's really on top of her game and bent over backwards to help us, though we're small-timers. Borrowed a crew car which still had the new car smell, topped us off, and everything was seamless as well as professional & friendly. Wish we had more time to enjoy the putt-putt and billiards, nice touch and accent to a really top-notch facility staffed by great folks. See y'all again!
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From Michael Mayfield
on 01-Aug-2011 |
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Wonderful stop. Great help on the ramp and great help at the desk. The building is very nice as well. I have been using this place for about 4 years and will not change.
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From Spencer Napor
on 23-Jun-2011 |
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We were greeted as soon as we landed in an M20J and although we had only inquired about the availability of a courtesy car they went ahead and reserved one for us without me asking. Every member of their staff was courteous and considerate, especially when I called a few days later about an item I thought I might have left behind. I stressed that it wasn't important and asked for them to give me a call if it were to turn up, but within 10 minutes of my call they had someone go through the courtesy cars and called me back to let me know they didn't find it, but would keep an eye out for it and call me if it turned up.
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From Michael Gusko
on 29-May-2011 |
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The first time, I came here (5 or 6 years ago), I swore I'd never come back. I'm glad I have. I've come down 8 or 10 times since, and have not been disappointed at all. Louisiana Aircraft has a great staff. Everyone, from the linemen up, is always friendly. I'd recommend LA Aircraft to anyone flying in to BTR. A+ all the way.
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From David Caskey
on 22-Mar-2011 |
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We rolled in to the ramp and were met by three smiling faces. Fuel was brought within 5 minutes, a hotel room with special rates was booked and a ride was given to the hotel when the shuttle did not arrive as expected. Everyone on the staff from the ramp to the front desk to the main office was friendly and helpful. A must stop. When in the area.
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From Andrew Stagg
on 20-Mar-2011 |
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Louisiana Aircraft blew me away with the level of service they offered tonight. I was flying a Mooney M20 from Dallas to Baton Rouge and was arriving after the FBO I am based at closed, so family members who were meeting me were waiting at Louisiana Aircraft. The lineman there kept my family updated on my flight's progress and offered snacks and coffee then drove them over to my aircraft once I landed (at the competing FBO). Definitely the best service I've ever experienced at an FBO and I didn't even give them any business tonight!
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From Gabriel Hollis
on 06-Feb-2011 |
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Louisiana Aircraft is by far the best FBO I have been to yet. Took a short trip down from KMLU to get some seafood at Mike Anderson's (highly recommend) on 2/5/11. Even though I pulled up in an old 172 and only needed 12 gal. of 100LL, they were more than happy to treat me right. I called ahead to see if there would be any crew cars available and they held the keys for me until I arrived. When I returned my plane was fueled up as promised.
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From Tom Hayden
on 06-May-2010 |
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Customer service is great, thank you
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From Rick Duste
on 12-Mar-2010 |
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Strongly recommend this FBO. Treat avgas piston aircraft like a corporate jet. Called Saturday at 8 PM to indicate I was enroute to Dothan, AL and would need avgas. Would arrive at or shortly after they closed at 10PM. Could someone wait to fuel us. They agreed. When we taxied up, met by two ramp personnel, marshaled us in, fueled us right up, gave us some water, and off we went to Dothan. First class treatment. Just sorry my aircraft didn't hold more fuel. Wasn't a huge sale, but treated first class nonetheless.
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From Craig Gregory
on 08-Nov-2009 |
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We fly our Cirrus into BTR Thursday morning for business. I gave the lady at the front desk our fuel order and then asked her to have someone check the battery because it was weak. She assured me they would. I called back after lunch to check on the status of the battery and she took my cell #, again, and said she would let me know. We arrived back at the airport later Thursday night and asked her about the battery being checked. She said "owe, that's a maintenance issue that they will have to look at tomorrow." We had to hand prop the plane in order to get it started (with no help from line). And there was no apology from anyone. I have been using this FBO for 6-7 years and have never been treated this way. Looks like I'll be going across the ramp....
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