| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
At the request of Million Air Burbank, comments are displayed for 6 months. This differs from AirNav's standard comment retention period of 3 years.
Average rating: 
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From Bill Vrastil
on 31-Jan-2012 |
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These folks could not be any nicer! We flew into Burbank last Sunday night and were treated like we were a large business jet (we were in a Mooney Bravo). They marshaled us into a parking spot right next to the FBO, then shuttled us over the airline terminal in a Mercedes Benz. One lineman chocked all three wheels while we were getting into the car while another lineman was bringing the fuel truck over. Great service! Their staff inside is also very helpful. Honest, this FBO treats all their customers’ great regardless of what they fly. First class operation!
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From Bruce Riter
on 30-Oct-2011 |
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Friendly and competent service, from line crew to desk staff. Clean, modern facilities. We flew in with our Cessna single and had a great experience! Thanks to all for the kind reception.
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From Daren Sorenson
on 30-Sep-2011 |
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Pulled up in my humble little Piper Lance and they treated us like it was a corporate jet. Courtesy car was available for us to take into town for two hours and Ron and the staff couldn't have been more helpful to us during our stay. Great facilities, Internet access, etc. I'll be back in a few weeks for our next trip!
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From Hector Ruiz
on 20-Sep-2011 |
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This is my first review to give something back to the aviation community because it seems important you to know how things work here. To make a long story short, these guys messed up the fueling (which I did not request) and left the airplane overnight with a 150 gal unbalance and an improperly set fuel cap. When I asked what the hell was going on, everybody was covering their back, even the manager. An apology on their part would suffice for me but that never happened. No pilot likes to have his airplane fueled and not knowing about it, nor have the airplane with a 1000 lbs unbalance for 3 nights. No wonder why these guys don't let their feedback on this website more than 6 months old.Response from Priscilla Arrera, Director of Marketing, Million Air Burbank
Mr. Ruiz, the left wing was 5 feet off the ground. If we did not balance the aircraft, the right wing would have settled on the ground. (Lear jets do this sometimes and you have to balance the wings.) The aircraft began leaning again two days later. He is correct that we did not contact him because we did not have his contact info in our computer for whatever reason. We will address that issue. He took an additional 448 gallons on departure and I did apologize. I am not sure what more we could have done. I think they even received complimentary T-Shirts.
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From Gregory Petitalot
on 17-Sep-2011 |
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Stopped there last week with a simple C172 and received good service. They arranged with Hertz to have the car delivered at the plane although it was not booked through them. Front desk staff is very nice and helpful. Although it is a busy airport, controllers are still very friendly with VFR traffic. A very good experience overall.
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