| Comments from AirNav users |
|---|
Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
Average rating: 
|
From David Cartwright
on 04-Jan-2012 |
|---|
|
|
Flew to KCOI again in our E-55 Baron. Great experience as previously. Got in late and Jeremy at Avis of Merritt Island had driven a car over and left it for us. Space Coast Aviation gave great service as usual-which is amazing because it is in spite of a flurry of training activity chaos around the airport. Turns out Sally who works there used to work at our home base FBO in WI. (KUES). Called them on short notice to refuel for an early departure and found the plane full of gas and well tied down for the high winds that had hit the area the day before. Awesome! If we had more time, I could have saved a couple of bucks by using the self serve but either way, it's a great deal. All in all a great stop near lots of great Florida destinations like Cocoa Beach, Cape Canaveral, Historic Cocoa Village, Brevard County Zoo, 35 minute drive to Orlando attractions, etc.Response from Lisa Brown, Center Manager, Space Coast Aviation
Mr. Cartwright, thank you for your kind comments. Sally is a great asset to us because of her experience. We also thank you for your business and for choosing KCOI and our FBO. We look forward to seeing you again in 2012. Fly safe.
|
|
From Aaron Sims
on 07-Apr-2011 |
|---|
|
|
Stayed for 4 days to take the family on a cruise out of Port Canaveral. Called ahead a few days before for a car recommendation. Was given a recommendation to use Mary at Concierge Professionals (321-960-4304). I called her, and she was very helpful and flexible in scheduling. We arrived near noon and she was there waiting. She even waited for us to grab a quick bite to eat on the way to the cruise terminal. FBO is quite busy, but they handled my fuel purchase very quickly. Even provided some coloring books for my kids while I got my briefing and filed my flight plan.Response from Lisa Brown, Center Manager, Space Coast Aviation
Thank you for the feedback about Mary and our FBO. We are indeed busy as an FBO and a flight school. I will share your kind comments with my Line and Front Desk staff. I hope you get the chance to visit Space Coast Aviation again and I look forward to providing you service that will rate us 5 out of 5 stars.
|
|
From Kurt Gross
on 03-Apr-2011 |
|---|
|
|
We flew our Cessna 310 in to catch a cruise out of Port Canaveral. A 15-minute cab ride between the airport and port made the airport a great stop. The parking fee for the week was very reasonable. Much more economical and convenient than cruising out of Miami or Fort Lauderdale and trying to get between the airport and cruise terminal in those cities. Response from Lisa Brown, Center Manager, Space Coast Aviation
Thank you for taking the time to comment about your experience at Space Coast Aviation. I am glad you found your stay with us convenient, affordable, and pleasant. We look forward to having you back again soon.
|
|
From Brian Ingraham
on 20-Mar-2011 |
|---|
|
|
My father lives on the southern end of Merritt Island and so during my most recent visit I stopped into Space Coast Aviation at COI for fuel and to tie down for the night. I was met at the airplane by the friendly line service technician who was very receptive to my needs. The $15 ramp overnight fee was waived as advertised when I bought fuel, and I was happy to pay for the second night when I decided to stay an extra day. The front desk personnel were very courteous and efficient. I plan to use Space Coast again in the future when my needs dictate, and I won't hesitate to recommend the airport and this FBO to friends and acquaintances. Response from Lisa Brown, Center Manager, Space Coast Aviation
Mr. Ingraham, I enjoy reading feedback such as yours. I'm glad we were able to accommodate your needs. Thank you for the recommendation because word of mouth is the best form of advertisement. We look forward to seeing you again.
|
|
From Eve Cascella
on 10-Nov-2010 |
|---|
|
|
Space Coast Aviation at Merritt Island Airport (KCOI) is the kind of FBO that I want to return to. A friend and I recently flew my Cessna 172 to KCOI the day after their air show had ended, and two days before the shuttle Discovery was scheduled to launch, so it was a busy time. I had an issue with one of my cockpit instruments, and the Space Coast maintenance department bent over backwards to get my problem fixed in a day. Ron and Don were friendly, courteous, and professional, and I was able to relax because I had confidence that they would take care of my plane. Vashti - who worked the front desk - made us feel welcome and at home, and she was very helpful with car rentals and restaurant suggestions. Thank you, Space Coast Aviation! Response from Lisa Brown, Center Manager, Space Coast Aviation
Ms. Cascella, Thank you so much for your kind words. I will pass them on to Ron, Don, and Vashti. Even though we are small in number, we strive to take the best care possible of all our customers. We appreciate your business and hope you have the occasion to come back soon.
|
|
From Bob Shuford
on 21-Aug-2010 |
|---|
|
|
Coming in regularly for more than five years and never had a bad experience. Could go on with enough good instances to bore you. Right now they are detailing my plane for me and if it doesn't turn out to be beyond my expectations it will be a surprise. There is possibility you could find a better run airport somewhere but I'm 76 years old and haven't run across it yet. Keep up the good work Lisa and the whole crew.
|
|
From Roy Thompson
on 21-Feb-2010 |
|---|
|
|
Visited Space Coast Aviation to meet some friends for lunch. We were very happy with the service and friendliness. It was a busy airport on a beautiful Florida day. Hope to come back soon.
|
|
From Graham Coombs
on 09-Nov-2009 |
|---|
|
|
While on my solo cross country I stopped by KCOI to take a quick break and let my engine cool down. Being a little bit unfamiliar with this airport I had a bit of trouble finding a parking spot. Line guy Dan immediately picked up upon this fact and stopped fueling the aircraft he was working on and marshaled me into a parking spot close to the FBO. He greeted me in a friendly and professional demeanor. I didn't need any fuel, but I did need some info, so I asked if he knew any local information that would help me on my XC. Dan (who must be a pilot given his knowledge) provided a wealth of information on frequencies and the restricted airspace just north of the airport. His info aided me for the remainder of my flight. I didn't get the chance to stop inside the FBO, but based from my experience with Dan, if the Line Guys are this helpful and willing to go above and beyond their normal duties then I would strongly recommend Space Coast Aviation. Response from Lisa Brown, Marketing Rep, Space Coast Aviation
Mr. Coombs, Thank you for your kind comments regarding Dan and our FBO. We take great pride in our facility and services we provide to all our customers. It is a pleasure to hear you had a short, but great experience at Space Coast Aviation and we look forward to seeing you again in the very near future.
|
|
From Scott Will
on 16-Sep-2009 |
|---|
|
|
Have used Space Coast on two different occasions. One time was great - the other not so great. There is a small overnight fee however it is supposed to be waived if you buy 10 gal of avgas. With that in mind, I asked the ramp guy to put 10 gallons in the aircraft just after we arrived. When I returned the next day to take my friends flying, I noticed my fuel caps clearly unlatched on my low-wing airplane. This was very un-nerving because it had just rained. Sure enough I drained about 1/2 cup of water from the tanks. All the line guy had to do was push down the latch on the fuel cap, a 1 second process. That same day I asked the line guy to have it topped off for our 7AM departure. The next morning we were still waiting for fuel by almost 8AM because the line guy had overslept from the night before. After speaking with the FBO manager, she advised me that the line guy would receive additional training. But I did not receive any consideration or compensation for our experiences. Response from Lisa Brown, Space Coast Aviation
Mr. Will, Thank you for the feedback regarding your experience at SCA. Again, my apologies for your fueling incident. The last time I see you were here was back in July and you were not charged the tie down fee. The remedial training has occurred. Upon further research into your vist to KCOI in July, on that day I made a note in your customer record that you were to receive the special "base customer" price on fuel, even though you are not a local customer, to compensate you for your troubles and I believe we did discuss this as well. We would love to have to come back and visit us again. When you find the occasion to fly back to KCOI, I hope your experience is as good as the first one. Regards, Lisa
|
|
From Mufstra Abdual
on 07-Jul-2009 |
|---|
|
|
Best FBO on the coast. Stopped in over the weekend to fill up and use the facilities. The line guy John was unbelievable. He topped us off, showed us where the lounge was, cleaned my windshield, took my trash, let me borrow his cell phone (mine had a low battery) got my wife a bandaid, found me a newspaper, and did it all with a smile on his face. Professional and friendly. I have to tell you, a good line guy keeps me coming back every time.
|
|
From Jared Roxby
on 18-May-2009 |
|---|
|
|
GREAT service at this FBO. Recently flew in to watch STS 125 also - Both the customer service rep and the fellow on the line went above and beyond in helping us find the keys I dropped out on the ramp, even after the sun went down. (What can I say - it was a long day and once the wheels touched the ground the brain shut off) But the point remains, this airport is true G.A. Gem and if you are coming to for a launch it’s really convenient. The folks at Space Coast are happy to help and are really down to earth. Great FBO. Oh - and the prices on Avgas while we were there were the lowest we saw on the entire eastern seaboard.
|
|
From Bill Leavens
on 14-May-2009 |
|---|
|
|
"The best kept secret on Merritt Island." Flew down to watch the STS 125 launch. These folks could not have been friendlier. They waived the $15.00 landing fee when I topped the tanks for less than that in fuel. Helpful, courteous and a very sweet little airport. Good pick.
|
|
From Jere Gardner
on 30-Apr-2009 |
|---|
|
|
I found Space Coast Aviation to be extremely friendly and helpful. All my requests were handled professionally and promptly. Better yet, the fuel prices are much more reasonable than the previous FBO. Btw, if you listen to the ASOS and monitor the CTAF, I don't see a need for the FBO to answer----they're not controllers. Response from Lisa Brown, Marketing Rep, Space Coast Aviation
Mr. Gardner, Thank you for your kind comments. We do our utmost to take great care of all our customers and your feedback is most appreciated. Stop by and see us again. Respectfully, Lisa
|
|
From James Cunningham
on 26-Apr-2009 |
|---|
|
|
Flew in on Wednesday and out early Friday on way to Sun'N'Fun. FBO Would not answer UNICOM after 6 tries, no lineman to marshall when I arrived (he missed a tip!). After a little effort and buying 23 gals. Lisa waived the second days parking fee 15$ and 15$ ramp fee. This FBO, with a little tweaking could be a premier destination. Don't like a FEE! But will gladly spend some money when not charged a fee. Response from Lisa Brown, Marketing Rep, Space Coast Aviation
Mr. Cunningham Thanks for the feedback regarding the service at SCA. As you now know, we only have one Lineman and one Customer Service Rep and if they are busy with other important customers it is rather difficult for them to be at two places at the same time and/or answer the Unicom. I have addressed the Unicom issue with my CSR's and they will be more attuned to calls. Thanks for understanding that we are very busy for such a small airport and our goal is to provide excellent customer service to everyone. I appreciate your business. Respectfully, Lisa
|
|
From Matt Van Pelt
on 13-Apr-2009 |
|---|
|
|
I learned to fly 21 years ago at Merritt Island when Irv and Alice Bubeck ran it, and my father still lives in Merritt Island so I have occasion to fly in and visit. My last trip on 9 April 2009 was a severe disappointment. This was my first and last experience with Space Coast Aviation. I will not support any FBO that requires a $15 ramp fee in order to promote fuel sales. This becomes the equivalent of a landing fee at a public trust airport and when unexpected leaves a severe distaste for the business operator. I cannot see how the TICO airport authority is allowing this and I intend to voice my concerns there. Congratulations, you have just lost my business. Response from Lisa Brown, Marketing Rep, Space Coast Aviation
Mr. Van Pelt, I was very surprised to read your comments regarding our ramp/tie down fee from someone who is familiar with small FBO's. The $15.00 is not to promote fuel sales, it is to assist with our overhead costs, i.e. Lineman, fuel trucks, insurance, free coffee, pilot's lounge, etc. I'm sorry that you find a business matter such as this distasteful. If you do find yourself in the area again, please feel free to stop by the FBO so that we can discuss this situation further in person and hopefully you'll leave with a better feeling about SCA.
|
|
From Chris Stelly
on 08-Mar-2009 |
|---|
|
|
Thanks for the information on this FBO. This was helpful in my decision to fly into TIX instead of COI for re-fueling on my trip to this area next week! Response from Lisa Brown, Marketing Rep, Space Coast Aviation
Mr. Stelly as the Center Manager for Space Coast Aviation, I would like to extend to you a personal invitation to visit our FBO. As with most comments, there are at least two sides to every story and I would like to show you our side. I read all the comments that are posted on AirNav and it is my best intention to correct any issues that may need my attention. I take all the feedback as ways to make this FBO and Merritt Island Airport the first place you want to fly to. I look forward to seeing you in Merritt Island should you decide to give us a try. My best to you wherever you fly.
|
|
From Linda Spanos
on 27-Feb-2009 |
|---|
|
|
We regularly fly our Diamond down to Merritt Island from Pennsylvania and have had great service every time. The employees are friendly, helpful and prompt. Fuel prices are usually better than we are used to in PA.
|
|
|
