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From Jim Taylor
on 27-Jan-2012 |
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OUTSTANDING! Cutter COS handled every request I made for them under less than ideal circumstances. On arrival with 25G35 winds they led me straight to the overnight T-hangar for my Husky, rode me back to the terminal, had my hotel reservation made and had already called the hotel shuttle van. Next AM had the airplane pulled out and topped off per my request before my arrival. WAY TO GO and THANKS!
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From Brandon Maso
on 20-Jan-2012 |
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These guys are AWESOME! Flew in on a Monday night in a bonanza for a quick meeting. Had the car ready, waiting, and warmed up for us when we pulled up. When we returned, we found out that they hangared the aircraft since it had started accumulating snow. This was my 2nd time coming here and I'll definitely be back again and again!
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From Jim Perkins
on 20-Oct-2011 |
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Cutter is my new favorite FBO at COS. I am disturbed to see that the other FBO at COS has taken the cowardly approach of blocking comments on AirNav. That position has backfired on this pilot/customer. Cutter was very professional, helpful, and we were fortunate enough to use their crew car on our last visit. That is the nicest crew car I have ever driven. How many FBOs do you know with less than 11, 000 miles on their crew car? Vote with your feet people (or should I say wings?). The other FBO needs to know that we don't like their anti-comment policy.
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From Tom Phelps
on 17-Oct-2011 |
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Received excellent service on 10/15. When I arrived, my rental car was planeside 2 minutes after shutdown. Staff was very helpful and service oriented. I'll be back.
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From Gordon Feingold
on 01-Oct-2011 |
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Excellent line service and friendly desk staff. They called a taxi as requested on their UNICOM freq 15 minutes prior to landing and the cab pulled up to my airplane as I shut down. Overnight fee not waived with (57 gallon) top-off (Cirrus) but it was only $10. They will be my FBO of choice when I visit the 'Springs.
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From Jay Bell
on 26-Sep-2011 |
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Amazing people. We were treated very well and the line guys assisted us with all our bags. We will be back.
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From Matt Meyer
on 26-Aug-2011 |
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Flew into COS in a 421 on 8-24-11. Great service, rental car on the ramp, great fuel price. Loaded passengers to leave the next day and I had a dead starter. I asked Cutter if they could recommend a mechanic on the field and they referred me to Alan Spencer with Pro Av. He rushed right over and confirmed the starter was dead. I was ready to accept that we were stranded until a new one could arrive the next day. Alan called his other shop and they happened to have a starter in stock. One of his guys jumped in a 172 and flew it over while he pulled the old one. We ended up with only a two-hour delay, the bill was more than fair, and my passengers were thrilled. Thanks Alan, you saved the day!!!!
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From Kevin Crozier
on 11-Aug-2011 |
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I have been into Cutter at COS twice in the last week and both times they have been excellent. Very friendly and helpful staff including arranging for return of the rental car I rented from the terminal. They are one of the best FBOs I have visited!
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From Bill York
on 04-Aug-2011 |
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Landed at COS just before a big rainstorm on my way to Oshkosh. The crew at Cutter treated me like royalty, rolling my RV-6 into the hangar to protect it from the rain. When my buddy arrived a couple of hours later in his RV-8 he got treated great too. Paul, and all the Cutter crew, really knows the meaning of customer service. We did not spend a lot of money with Cutter that day, but we sure got treated like we were paying the light bill! Thank you for the help. See you next year.
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From Craig Cameron
on 28-Jul-2011 |
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Flew into KCOS end of June and had a good experience with the folks at Cutter. They were kind enough to drive me to the main terminal to get rental car (should have booked through them, it would have been waiting). They also picked me up on our way out after I dropped off the car at the main rental return area. A little confusion on the refueling day (it was hot so didn't want to refuel on arrival since we would be loosing gas to expansion). But they quickly got it done and were very nice about waiving an extra night of tie-down for the inconvenience. The fresh brownies were a special bonus!
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From Greg Bloch
on 24-Jul-2011 |
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Wow! This was *WAY* the heck better than the other FBO at COS (the one that requested AirNav not collect or publish user comments; I'm pretty sure there's a reason for that). At Cutter, it was all about me. Eddie and Jesse took care of my plane/fuel/rental car, and they've got a sense of humor. Why didn't I stop here last time?
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From George Georgiades
on 13-Jul-2011 |
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Flew into COS July 11 for fuel, band to wait out weather. The staff of Cutter treated my son and I like family. Great service very friendly staff, even for a guy in a 210. Thanks guys. I will stop in again.
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From John Smith
on 08-Jul-2011 |
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The staff and line guys provided one of the best FBO experiences I've ever had. We had to leave our minivan in COS for a month. I called Cutter who said it'd be no problem leaving it there. On July 1st, we flew in from southern Mississippi to drop my wife off to pick up the van. The line crew was waiting to park our plane (a 4 place homebuilt) and we were handed cold bottled water on the ramp. They were attentive to every need, quick to assist with baggage, etc. The line guy went as far as cleaning the windshield and checking the tire air pressure... on our minivan! To the general manager, let those guys know it "really" does make a difference and to keep up the great service. We'll be back for sure.
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From Steve Bruno
on 07-Jul-2011 |
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Exceptional service! Flew in last week in our Meridian and were greeted on the ramp by an extraordinarily helpful and friendly lineman. Rental car was ready and quickly pulled up to the a/c on the ramp. We have previously visited this FBO and will continue to make Cutter our first choice in COS and elsewhere. Thanks Guys!
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From Anthony Paul Zerafa
on 30-Jun-2011 |
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Hands down one of the best FBOs I've ever landed at. We diverted to COS due to weather. Shortly after landing 3 line technicians surrounded the A/C, unloaded our bags and had the plane tugged into the hangar within minutes. Before we were inside, a hotel reservation was made for us and Stephen was kind enough to give us a ride in the company van. Outstanding job guys! Keep up the good work!
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From Trace Lewis
on 27-Jun-2011 |
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Decent fuel prices for a big airport like this and good service to match. Got us a great rate at the Radisson down the street with "The Airplane Restaurant" attached.
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From Erick McDaniel
on 24-Jun-2011 |
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Eddie and his ramp gang at Cutter are easily some of the best in this industry. We flew a King Air 90 into Cutter full of passengers and bags, and Eddie commanded the ramp getting everything arranged. Major kudos to him and the Cutter Crew.
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From Stephen Shields
on 09-Jun-2011 |
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I was flying into the local area but not into COS and they still helped me out and got me a great rate at a hotel! Thanks guys, wish I could have brought the plane too!
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From Jim Schoon
on 10-May-2011 |
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Fantastic customer service. Moved here from another FBO on field and was pleasantly surprised. Getting things done "yesterday" is no problem here. Very good safety and well trained line personnel. These guys are great!
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From Wendell Holland
on 20-Nov-2010 |
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Cutter at COS is an outstanding FBO. We taxied in to find the rental car on the ramp waiting for us. The lineman then helped us unload luggage and button the plane up. We were hangared 2 nights for a very reasonable fee. Upon departure the plane was on the ramp at the correct time, fueled up and ready to go. The lineman helped us load luggage into the plane, and took the rental car away. All-in-all an outstanding experience. We would recommend Cutter to anyone stopping at COS.
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From Ryan Barker
on 10-Oct-2010 |
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If you're flying into COS, go to Cutter. The best customer service we've seen yet. The folks on the line helped us unpack the airplanes and pack up the rental car. Bill at the desk is a true customer service professional and went above and beyond when we had a snafu with our rental car. He made multiple phone calls to get things situated...And it wasn't even a car rented through Cutter. The whole process was repeated when we departed on Sunday morning--they helped unload the rental car, undid the tiedowns, etc. All the staff at Cutter COS are true professionals and Cutter should be proud of the folks they have at this location--we won't even consider parking anywhere else when we go back. Thanks again guys!
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From G Halley
on 09-Sep-2010 |
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We moved our corporate fleet to Cutter about a year ago from another FBO on the field. We have never regretted the move. The personal service, which is received by our crews, is greatly appreciated and the brownies are good, too!
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From Marilyn Friedman
on 18-Jul-2010 |
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I used this FBO based on the positive comments posted and the fact the competitor had none. The FBO was partially hidden behind some hangars and required jockeying the plane. The staff was indifferent at best. Facilities were minimal. I would use the other FBO if I returned.
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From William Benner
on 14-Jun-2010 |
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Exceptional FBO. Met at the plane with my rental car. Very helpful staff. Inexpensive hangars. I'll be back!
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From Robert White
on 08-Jun-2010 |
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The folks at Cutter are true professionals that understand the word SERVICE. They arranged transportation to our hotel, assisted my son and I to the main terminal area for USAFA summer camp and had the Bonanza fueled and ready to go right on time. We hope to frequent COS in the coming years and will look forward to great service found at Cutter. The Cutter team is TOP SHELF!!
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From Matt Cummins
on 07-Jun-2010 |
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We flew in for Memorial Day weekend and the folks at Cutter were great! They called the resort shuttle for us and Deborah helped my wife with her bags. We gave them a 30-minute notice when we were leaving and they pulled our plane back to the front door. Deborah met us in the parking lot to help with the bags again and provided us some fresh water for the trip. Despite a slow credit card reader that day, the tie-down fees were modest and the service was great. Thanks Jessie, Rita, Deborah and the guys...We definitely plan on returning.
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From Bill Rhodes
on 28-May-2010 |
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Great service with friendly attitude. Cutter goes the extra mile. Thanks.
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From John Manutes
on 26-May-2010 |
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Another great experience with Cutter. They took great care of my little Cherokee, had me fueled right away, and put away in the hangar with no advance notice. The next day they were very accommodating with my passenger and I while we waited out some very strong winds. They have a 1 hour limit on courtesy car time, but since no one was flying in that day, we got to take it to a movie while waiting out the weather. Thanks again, this is why we keep coming back!
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From Chuck Swan, N444WD
on 22-Dec-2009 |
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Showed up there at 10:30pm on a friday night. I got in my rental car and two waters were in the cupholders. They got me put in a heated hangar for 4 days with 1 day notice. I called night before departure and asked for a 6am pull out and a fuel load so I could leave at 6:45am. I show up at 6am, plane is already fueled the night before. Pay for the fuel, get a GPU start and I am on my way. Very nice facility, equipment, and professional staff at a fair price. Very similar experience at Cutter in PHX. Thanks.
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From Sean Reilly
on 14-Dec-2009 |
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Planned to arrive the night of December 11th to pick up two passengers. Called Cutter hours in advance to advise them of our arrival. Told girl on phone to expect food to be delivered for the crew. Girl was very nice on the phone, and said she would handle the food arrangements for me instead, which was great because I didn't have to find and order it myself. However, when I arrived, the next girl on duty had no record left from the previous employee that we were coming, and there was no food waiting. 10 cent discount on fuel offered for the mistake, which saved $15 but made for a long hungry flight home.
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From James Wilhite
on 19-Nov-2009 |
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What an organization! This was my first trip into COS and the folks at Cutter could not have been nice. Steve Mike and Lawanda were first class all the way taking care of my Mooney and also taking care of me. I hope to return to Colorado Springs soon and you can bet Cutter will be my choice of stay.
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From John Manutes
on 21-Oct-2009 |
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Great hospitality. Made a quick trip easy. Even though the courtesy car was gone, one especially nice employee let us borrow her personal car for about a half hour. Thanks!
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From Ed Buchanan
on 18-Oct-2009 |
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Visited Colorado Springs Oct 17 for the Air Force-Wyoming game. Cutter was enjoyable experience and the staff very helpful and friendly. Had rental car waiting steps from the aircraft. If you call them they will make rental car and hotel reservations for you. Nice pilot lounge. Self-serve fuel down so they fueled me up at that price ($4.256).
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From Rolf Scholz
on 11-Oct-2009 |
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Stayed at KCOS for several days and used Cutter Aviation: Very friendly line people (Paul!) and office person (Jennifer!). When I arrived, they had my National rental car on the ramp next to my airplane, and they hangared my plane for the price of a tie-down since they were out of tie-downs. They also fueled my plane and charged me the self-serve rate (very reasonable gas prices!) Upon my return I discovered that they do NOT have pre-heat equipment. Morale: Have them put your plane in a HEATED hangar the night before you plan to depart if the weather will be less than 40 deg F.
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From William Gunn
on 28-Sep-2009 |
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Excellent and friendly service. Ramp space is limited but the staff will shuffle aircraft to accommodate. I will return again.
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From Rod McDermott
on 15-Aug-2009 |
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Stopped at Cutter KCOS on Aug 12/13. Spoke with Rita about 2 weeks prior and she was incredibly helpful, making our hotel reservation and car rental. When we arrived early on the 12th to drive to a river rafting destination, Enterprise had not left the car, so LaWanda let us take their crew van at no charge so we wouldn't be late, and had Enterprise replace that. They even hangared my plane and charged my battery for no charge. Rita, LaWanda, Mike, Orlando and the rest of the crew took great care of us, and after 2 weeks of traveling and parking at 8 FBO's, this was the best service we had throughout the country.
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From Bill Rhodes
on 14-Aug-2009 |
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Consistently honest, friendly and reliable folks. Will be back.
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From Randall Perkins
on 11-Aug-2009 |
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10 Aug 2009...Self serve fuel was down, they fueled me at the SS price though that price was only topped by my home airport (KOAK @4.85 gal) for what I averaged on a west to east coast round trip flight stopping at over 11 locations. Nice folks, prompt service. Had rental car waiting for me. If my sons get in to the Air Force academy I will be back.
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From Jeff Pett
on 22-Jul-2009 |
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July 16, 2009 - We flew down from Denver for a meeting before heading back to MI. Though we only fly a Cherokee 235 we were greeted by two people who were very helpful in getting us unloaded, into the terminal, and into our rental car. Their service was very prompt, professional, and helpful. We could not have asked for better and more reasonably priced service.
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From James Patterson
on 12-Jul-2009 |
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When you sign your fuel order, you are signing a liability release form. Read the back of the form. If you decline to sign, you have to be there for towing (not a bad idea anyway). However, after waiting 20 minutes for the tug, I just moved across the ramp. Overnight fee was less over there also. Response from Jessica Scudder, General Manager, Cutter Aviation
Mr. Patterson, Cutter Aviation requests that our customers sign a form when they arrive. This standard "hold harmless" agreement states first and foremost that the brakes are off on the aircraft and that Cutter has permission to tow it. There are other provisions listed on the back, such as that the customer maintains the appropriate insurance, agrees to pay for services provided by Cutter Aviation, releases Cutter from damages sustained in adverse weather conditions, etc. It also states in the indemnification clause that Cutter is held harmless "except to the extent such claims arise from the negligence or willful misconduct of Cutter." Should someone refuse to sign this form, we require that they are present for towing and services that are provided to protect ourselves from any unwarranted claims. We apologize for any misunderstanding or inconvenience that this policy caused.
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From J J Anderson
on 01-Jul-2009 |
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06/29/09 Great prompt service. Will stop again when in KCOS.
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From Kent Magnuson
on 08-Jun-2009 |
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At COS Cutter Aviation today in our Turbo Commander N900NE and had great service and friendly folks caring for our needs. Good fuel price too.
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From Clay Story
on 10-Mar-2009 |
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Excellent service. Flew into COS to pick up some custom semi-truck parts. The staff helped me load them into the Aztec. Cutter should be commended on their COS staff. Highly recommend them. The self-service fuel price was very reasonable. Thanks again CUTTER..
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From Garry Flemings
on 27-Feb-2009 |
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Great people! Mark, Mike, Orlando, and Debra: Each had a role in making my visit to the Springs a wonderful experience. They made a big impression on the folks I visited, too! Nice facilities. This company's investors must be very happy with this group's performance!
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