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From Steve Cohen
on 04-Jan-2012 |
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Just dropped in to drop off a passenger at a nearby car dealer. They loaned me a car and had me fueled by the time I got back. Great service and friendly staff. I would definitely come back here.
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From Wolfgang Weimer
on 17-Dec-2011 |
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Overnighted again yesterday, as always excellent service both on and off ramp.
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From Ken Holston
on 05-Dec-2011 |
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Stayed 2 nights over Thanksgiving and was offered discounted hangar rate. Staff went out of the way to be super-helpful and friendly. I plan to use this FBO for all my future visits!
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From Chris Stelly
on 03-Jul-2011 |
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$18 overnight for single engine, waived if you purchase fuel from full service only - self service not applicable. Visited there this weekend. Personnel were friendly and helpful. I opted for them to fuel me since the difference in price outweighed the overnight charges. I've now officially used both FBOs at this facility and find them both to be about equal.
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From Troy Houghton
on 07-Apr-2011 |
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I visited CAC on my way to and from Sun'N'Fun. Very friendly and gorgeous ladies at the counter. That should keep me coming back. The SS was easy and a good price also.
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From Lawson Adams
on 04-Apr-2011 |
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Very personable people. Know what they are doing.
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From Daniel Slowik
on 20-Feb-2011 |
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Though the line attendant was friendly and waiting as we pulled in and the front staff was overly friendly as I entered the building, there is a company policy of NOT awarding AVTRIP points for 100LL fuel. That one item is a biggie and absolutely ruined the rest of the experience. When you advertise participation in a loyalty program, you need to honor that program rather than weaseling your way out of it. I will sooner use a higher-priced competitor than patronize a company that uses dishonest advertising.
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From John Hey MD
on 31-Jan-2011 |
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Treated very nicely. Had rental car ready. Was planning on using SS to save about $1.80/gal! but was too tired. When ready to leave five days later, was in too big a hurry so decided to stimulate the local economy. They waived the facility fee and cut the daily tie down fee, Nice. Would come back.
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From Dan Montgomery
on 01-Jan-2011 |
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I recently had opportunity to travel to Craig in my single engine prop two days in a row. I used a different FBO each day. Both had good people and good service. Coincidentally both had high FS fuel prices and low SS fuel prices. The self serve fuel pumps are located far from their respective FBO's, confusing for a first time visitor.
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From Jeff Davis
on 04-Dec-2010 |
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Great FBO, they treated my two-place homebuilt the same way they treated the jets, and treated me just like I was a big-dollar customer. All the line and office people were super during the five weeks I flew in on business. They feature Hertz, but also coordinate car rentals with Enterprise, who also provided excellent service. Bobbie at the desk made me feel like a long-time customer right from the beginning. Can't say enough good things about this FBO!
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From Kevin Britton
on 15-Sep-2010 |
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Excellent FBO. Professionally marshaled to parking, greeted by all personnel with a smile and pax were on there way to town. Didn't need fuel this stop but was treated like their best customer. Thanks Bobbi and the rest of the staff...Super visit!
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From Paul Flannery
on 23-Aug-2010 |
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The crew at Craig Air Center is first rate! The entire group is courteous, knowledgeable and friendly. Tim and Bob run a top shelf organization there.
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From Richard Davis
on 17-Jun-2010 |
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What a great group of folks. Bobbie, thanks so much for your manner, and what a smile. Ethan, getting me a gray car rental was 1st class for my work needs. First time on the line that I held up my 5 fingers to signal a need to cool down the turbos, and they got it!!!! You folks make it happen at KCRG....
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From Ed Triest
on 10-Apr-2010 |
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First time to Jacksonville/Craig. Staff was super friendly. Fuel prices were good. Facility was clean and accommodating. Jessica and Bobby front-line staff were fun and terrific .
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From Michael McWhorter
on 07-Jan-2010 |
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I haven't been to Craig Air Center yet, but I will when I need to be in Jacksonville again. I planned on an arrival for the Gator bowl last week. Ethan was great in helping figure out the best way to get 7 of us from the airport to the stadium. Unfortunately, we couldn't make the flight due to weather. Thanks for a GREAT job in a world where manners and courtesy are rare.
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From Jay Barr
on 28-Dec-2009 |
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Just want to say Craig Air is the best FBO In Jax always great service with friendly people. Want to give a special thanks to Bobbie for helping me get a refund from Hertz for a two day billing on a car I did not even have 24 hrs. Call Enterprise they will come there and pick you up.
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From Erik Adams
on 06-Dec-2009 |
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Stopped by on Thanksgiving. Excellent service with inexpensive fuel and a clean crew car. Very nice folks, thanks for the great attitudes.
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From R.P. Brown
on 21-Nov-2009 |
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Made an overnight stop at CRG and Craig Air Center this week for a new business matter in Jax. Jessica at CAC provided outstanding personal service, adroitly handling ground transportation and aircraft issues. We all remember good service; it's what makes us repeat customers at FBO's. I'll be back to this one.
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From Bryan Hendrix
on 05-Nov-2009 |
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Great service! They normally rent Hertz but I have a corporate account with Enterprise so they made it happen. Car was waiting, people were smiling and rates were great.
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From Bill Kaht
on 03-Nov-2009 |
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The combination of friendliness, professionalism, and expediency that we experienced at Craig Air Center is unmatched. Not only were all of the staff courteous, but they knew what they were doing, and they did it well: they arranged our transportation quickly, got us fueled quickly, and gave us instructions to help us on our after-hours departure. I must also add that this was on a busy night (Dawgs/Gators game). Craig Air Center gets an A+!
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From Richard Shefka
on 23-Oct-2009 |
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Flew into Jacksonville and stopped at Craig. We have never been there, but we will certainly be back. We were met immediately, parked and Bobbie had the rental car ready. She also offered us the crew car to go eat, while the boss went to his meeting. We go to a lot of different FBO's and this one is as professional and courteous as any we have visited. Great experience. Thanks
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From Dustin Rinebold
on 03-Aug-2009 |
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I've come here about a half dozen times, and every time it's been great. The FBO staff is friendly, and I've never had a problem getting anything I need. The gas prices aren't the best, but given the prices in the surrounding area, it doesn't seem to be their fault.
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From Kurt Gross
on 07-Apr-2009 |
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We overflew the Jacksonville area enroute from TN to Miami. I needed to have someone on the ground to make a call for me to the FBO in Miami to let them know I would be late and to not release my rental car. Bobbie looked up the number, made the call, and confirmed the rental car would still be there for my late arrival; all without business from me. I will be using Craig Air when I am in the Jacksonville area.
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From Robert Cochell
on 28-Mar-2009 |
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In JAX on business, Air Center performed all FBO functions flawlessly, rental car, aircraft parking, timely fuel at reasonable price. Bobbie at the front desk was chipper and professional... I don't know what else they could have done to make my trip better. Great place to stop!
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From Trey McKnight
on 25-Feb-2009 |
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Went down for the weekend and experience was great. I had called a day early to arrange a rental car, and Crystal was extremely helpful and polite on the phone. On our arrival, a lineman was there to meet us at parking.He tied down the plane, brought us a luggage cart, took our luggage to our rental which was already waiting at the gate, loaded it, cranked it and had heat running by the time we had the plane buttoned up. Desk staff extremely polite. Experienced the same politeness on our departure the next day. Will definitely use Craig Air for future trips to Jax. Thanks!
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From Kirk Sears
on 19-Feb-2009 |
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Very unfriendly group of people. Two linemen stood by while I needed help on ramp, no other planes in sight, nothing else to do and watched me from inside their room. This happened when I landed and took off the next day. Inside counter person was also not busy but acted like I was bothering her when I paid for my fuel. I will not be back to this FBO. Response from Morgan Miller, General Manager, Craig Air Center
Kirk, I wish to extend my apologies to you for not satisfying your needs here at Craig Air Center. Indeed it is our normal procedure to offer assistance with baggage, rental car, or any other travel related needs. I assure you that our customer service ladies have been positively commented about on many occasions and certainly what you experienced should not have occurred. I do personally extend an invitation for you to return and/or contact me so that we may indeed demonstrate our good intentions in serving you.
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