Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
|
From Philip Greenspun
on 14-Aug-2023 |
|---|
|
|
As others have noted, it is kind of a misnomer to refer to a $20/hour-ish car a "courtesy car" (I would love to rent out our Honda 5 times per day at $20 per time and say that I was providing the neighbors with a courtesy). On the other hand, it is a nice facility and the line staff are competent. There are no restaurants within walking distance.Response from Brian Echard, FBO Owner, Bent Wing Flight Services
Mr. Greenspun -Thank you for your comments and for visiting. The car should be listed as "crew car." We have a $20 fee to offset the costs of sanitizing, fueling and insuring. Unfortunately, the cost of insurance has increased dramatically since the pandemic, and even with the $20 fee is a huge expense for a small FBO. So far we have elected to keep it as an option in addition to the Hertz or Enterprise cars, which can cost $100/day plus fuel. Uber and Lyft are also available options, but are sometimes hard to find.
|
|
From Kevin Hornbeck
on 07-Jul-2023 |
|---|
|
|
Rude FBO employees! City owns the airport, they need to fire a few people!!!
|
|
From Vincent Mojta
on 06-Jun-2023 |
|---|
|
|
Nice FBO. High fuel minimums to waive facility fee and you have to rent the crew car to go get a sandwich or something to eat.
|
|
From Art Utay
on 20-Apr-2023 |
|---|
|
|
Great experience. Friendly, attentive service. Also had the opportunity to observe line operator fueling training of a new employee. Even though the new line employee had been initially trained (and had previously refueled three planes before mine), he was supervised by one of the senior personnel, who walked him through the procedures as well as explaining the reasons and pointing out different aircraft nuances. Left me with a comfortable feeling. Response from Brian Echard, Owner, Bent Wing Flight Services
Mr. Utay, thank you for your review. We take the training of new personnel very seriously and safety is our number one priority. I am pleased that you had a great experience. We hope to see you again soon!
|
|
From Jim Leatzow (Columbia 400)
on 24-Mar-2023 |
|---|
|
|
I have had another great experience @ the Bent Wing FBO. The line crew could not have been friendlier & helpful, same with the two men who happened to be at the front desk on different days. I have vacationed here a number of times & have never been disappointed once. Also kudos to Bobby K. As the KFHB OPNS Mgr. I have yet to experience a problem he couldn't solve. Thanks to Bobby & the entire Bent Wing crew. Response from Brian Echard, Owner, Bent Wing Flight Services
Mr. Leatzow, thank you for your review. We agree, Bobby K. does a great job for the airport! And I'm happy to hear our flightline technicians and customer service representatives gave you great service. Thank you for visiting, we hope to see you again soon!
|
|
From Bill Farrell Bonanza V35
on 14-Mar-2023 |
|---|
|
|
Used the Bent Wing FBO Facility for 3 Night Tie Down for my SE Piston. Had an EXCELLENT Experience! Kevin on the Flight Line and Kathleen at the Front Desk were Terrific! Response from Brian Echard, Owner, Bent Wing Flight Services
Mr. Farrell, thank you for your kind remarks. We strive to give superior customer service and I'm happy to hear Kevin and Kathleen added to your excellent experience. We look forward to seeing you on your next visit!
|
|
From Gustavo Gutierrez
on 06-Mar-2023 |
|---|
|
|
They hate customers here at this FBO owner knows that the service and respect for customer is horrible but they don't care. Stay away from this FBO I'm never going back!!!!!!! Response from Brian Echard, Owner, Bent Wing Flight Services
Your anger management skills appear to be non-existent. You verbally accosted our front desk employees and created a very uncomfortable situation for other customers and employees. Throwing a temper tantrum and yelling insults is never acceptable behavior, and we will not tolerate it in our FBO. Until you can learn how to control your temper and treat those around you in a civil manner, you are not welcome in our FBO.
|
|
From Graham Tyre
on 21-Aug-2022 |
|---|
|
|
We've flown into KFHB many times and it has always been a pleasant experience. Well, Saturday, August 21st I flew my wife, our two teenagers and two of their friends to KFHB so we could take a quick trip to Tasty's for a late lunch/early dinner. As usual, the line guys were super nice, we went in to check about a courtesy car and the ladies at the desk were very helpful AND very pleasant! When we got back from eating I had a bit of an issue with my Bonanza. The line guy, John, went above and beyond to find a solution. Then, when we were still trying to figure out what to do, Jesse, the manager pulled up and came out to help. He had already left for the day and came back simply to help out. Long story short, we got our Bonanza taken care of and on our way home. This particular day and situation these folks at Bent Wing went way over what they were required to do and helped a single piston feel like a G600 pilot. We'll be coming back more often, thank you Bent Wing! Pure excellence!
|
|
From Jim Leatzow
on 24-Apr-2022 |
|---|
|
|
Just returned from a 2-week stay on Amelia Island. I have used Bent Wing @ KFHB for many years & have never had issues like several described by others. My experience has always been superlative from the line staff to the top. As the manager, Bobby K. is a problem solver & bends over backwards to assist anyone with any reasonable request in my experience. It is a busy airport to be sure given the 3 runways, but I was impressed to see the current construction of more hangar space. If you know you will need something, give them a "heads-up" & they'll work to keep you as a customer, annually or transient. Response from Brian Echard, Owner, Bent Wing Flight Services
Mr. Leatzow, I am gratified to hear of your positive experiences with Bent Wing Flight Services and KFHB. The staff of the FBO and the Airport work hard to provide excellent customer service and strive to make everyone happy. We appreciate your business and hope to see you back soon.
|
|
From Terry Caudell
on 24-Feb-2022 |
|---|
|
|
Stopped in on Feb. 14 in a PA-24 largely based on great past comments. Outside- Line service was great, helpful courteous, friendly. But staff inside was none of those. Rental cars are now not avail inside so I needed to go 1.5 miles up the road to pick up a car. Asked to use the "courtesy or crew car" for 10min-3mile rt to get the car and they wanted to charge $20.!I have NEVER been charged to use a "courtesy" car in all my 30plus years of flying. So I walked it! Told they would waive the ramp fee for buying gas- then told because I was using self serve- the fee wasn’t waived. Attitude of the staff inside was anything but helpful or pleasant. I will now go out of my way to avoid this place and go to KCRG. MUCH nicer and better equipped FBO.Response from Brian Echard, Owner, Bent Wing Flight Services
I apologize that we did not meet your expectations with your visit. The NEW CSR on the desk was not aware that Self Serve fuel DOES count towards the fuel minimums based on type of aircraft. Your 14 gallon purchase is close enough to the 15 gallon minimum we request for piston aircraft and the fee should have been waived. I'm sorry you were charged a facility fee. As you know, my GM called you the very next day and spoke to you about the mischarge. The pandemic has changed how we operate our crew cars. We now charge $20.00 for the use of a crew car to help offset the expense of sanitizing after each use. As you are aware, COVID has drastically changed the way businesses need to operate in the face of rising insurance, labor expenses and inflation. A $20 fee for use of a car on a resort island during spring break is much cheaper than Uber or Taxi service.
|
|
From John D. Trolinger
on 15-Feb-2022 |
|---|
|
|
Do not go to this FBO. Go to the self-serve. Go to a different airport. This FBO is stealing from anyone that hands over a credit card to pay for full serve gas. For 3 gallons of fuel my overnight bill was $66. I tied my airplane down and went to the front desk. I was told that there were no cars. I was not offered anything by the staff person behind the desk. I did not sign or approve of anything, the person behind the desk charged my credit card. Stay away. Response from Brian Echard, Owner, Bent Wing Flight Services
I'm sorry we did not meet your expectations for your visit to Amelia Island. I realize your Cessna 150 doesn't hold much fuel, however if you had purchased at least 10 gallons your facility fee would have been waived. I'm also sorry you did not have a rental car reservation before landing. We have Enterprise cars available, but a reservation must be made in advance, so that they can drop off a vehicle. You arrived after 6PM without a reservation. We did not steal from you. When you placed your full- service fuel order of 3.7 gallons, you were explained our fees along with the overnight parking charge. You handed us your credit card and we charged you for the fuel and services that were delivered.
|
|
From Mike S
on 07-Dec-2021 |
|---|
|
|
Nice line personnel. Stopped by for 10 gallons fuel, no services. $21.40 service charge. Next time I'll use self serve and avoid the wait. Happy to pay service fees if we are using the facility.
|
|
From Larry Westbrook
on 20-Nov-2021 |
|---|
|
|
I have always been pleased with the service and facility at Bent Wing and still am. What I'm not pleased with is a $600.00 after hours fee when we taxied in before their closing time, the service was still great and they did not stay late for us, they stayed later for an airplane arriving after us.
|
|
From Robert Simmons
on 24-May-2021 |
|---|
|
|
Ramp fee for a Cheyenne was over $400? They fraudulently double charged the fee, manager was very rude. This is the worse airport/ FBO in America. Recommend you avoid if possible. Response from Brian Echard, Owner, Bent Wing Flight Services
We are not accustomed to charter flights paying cash. Your credit card was charged when you came in on 5/24 during Amelia Island Concours d'Elegance and did not check in at the desk. You were notified of the special event fees when you made your reservations. You paid cash when you checked out, and later saw your cc had already been charged. It was an oversight on our part and we immediately reversed the charge. We apologize for the inconvenience and hope we can meet your expectations on your next visit.
|
|
As others have noted, it is kind of a misnomer to refer to a $20/hour-ish car a "courtesy car" (I would love to rent out our Honda 5 times per day at $20 per time and say that I was providing the neighbors with a courtesy). On the other hand, it is a nice facility and the line staff are competent. There are no restaurants within walking distance.
Rude FBO employees! City owns the airport, they need to fire a few people!!!
Nice FBO. High fuel minimums to waive facility fee and you have to rent the crew car to go get a sandwich or something to eat.
Stopped in on Feb. 14 in a PA-24 largely based on great past comments. Outside- Line service was great, helpful courteous, friendly. But staff inside was none of those. Rental cars are now not avail inside so I needed to go 1.5 miles up the road to pick up a car. Asked to use the "courtesy or crew car" for 10min-3mile rt to get the car and they wanted to charge $20.!I have NEVER been charged to use a "courtesy" car in all my 30plus years of flying. So I walked it! Told they would waive the ramp fee for buying gas- then told because I was using self serve- the fee wasn’t waived. Attitude of the staff inside was anything but helpful or pleasant. I will now go out of my way to avoid this place and go to KCRG. MUCH nicer and better equipped FBO.
I have always been pleased with the service and facility at Bent Wing and still am. What I'm not pleased with is a $600.00 after hours fee when we taxied in before their closing time, the service was still great and they did not stay late for us, they stayed later for an airplane arriving after us.
