|
From Tim Fallon
on 08-Oct-2011 |
|---|
|
|
I can only add agreement to all the other well deserved complements paid to Rider Jet. Our recent weather related diversion could not have placed us at a better location where great service made the trip delay as manageable as one could ever hope for. Many thanks!
|
|
From Ray Gephart
on 30-Aug-2011 |
|---|
|
|
Great FBO. Great service. Great facility. Yea just great.
|
|
From Brian Cathell
on 14-Feb-2011 |
|---|
|
|
Great folks at Rider! Excellent red carpet service! I flew in a PA-46TP and I would fly here in a smaller airplane any day to the Rider Jet Center! EXCELLENT service!
|
|
From John Keller
on 05-Feb-2011 |
|---|
|
|
A new year and another flight in the PC-12 to this fantastic FBO! They are always 110% customer oriented and prove it every time we arrive and depart. Great line support, even when we arrive a little later than planned. Vehicle always ready planeside for easy loading. ATC makes easy routing in and out of airport. Wish that all FBO's subscribing to this web site performed as well.
|
|
From John Keller
on 30-Nov-2010 |
|---|
|
|
The PC-12 is back in the area for several visits during the school year. Great service by line and staff personnel at all times. They are well trained and schooled in "customer service" and I expect all are the same whether on the job or not. Yes, performing at 110% is not easy, but doable by every FBO willing to try. These folks are NUMBER ONE and plan to stay that way!
|
|
From Robert Glidewell
on 26-Aug-2010 |
|---|
|
|
Second time to visit, came in small plane but they were still big on service. If you’re hungry go across the field to Nick's--great seafood.
|
|
From Igor Sabaldash
on 20-Aug-2010 |
|---|
|
|
This is hands down the best FBO I have experience in DC area. Landed in Skyhawk and was promptly directed to Rider by tower. Lineman was waiting and set a red carpet. Self-serve is very reasonably priced and the facility is excellent. The Tex-Mex pizza place just a mile north on US-11 is amazing!!! Overall, an excellent trip!!!
|
|
From Stephen Sozio
on 20-Jul-2010 |
|---|
|
|
Landed in a C172, and was promptly directed on where to park. After shutting down the engine, a lineman set a red carpet down near my door, and welcomed me to Hagerstown and asked if there was anything I needed. The facility was absolutely spotless - very modern and efficient. The staff was nothing but professional, I will be back!
|
|
From Michael Kalish
on 17-Jul-2010 |
|---|
|
|
The mark of a good FBO is that they treat all aircraft equally well. I fly a G550 for work, but also fly light aircraft. Today I flew to HGR in a Navajo, and Rider Jets treated me as if I had asked them to top off the Gulfstream, even though I only bought 47 gallons of 100LL.I received the same service a few years ago in another light twin.
|
|
From John Keller
on 07-Jun-2010 |
|---|
|
|
All right, some other PIC's must be using this GREAT FBO and not posting comments? This is one of the few ways they will know how the staff is performing. Another great few hours here with the PC-12 and a hangar for two hours while a severe weather alert was posted for the area. Katie and John go that extra distance to make our time here at KHGR like "one of the family!" We will return in the Fall when school resumes. See you then.
|
|
From John Keller
on 05-Apr-2010 |
|---|
|
|
Short notice overnight stay, but vehicles and hotel reservations made quickly and competently. As always, the Rider Jet Center Line and Staff personnel performed to the 110% level! Spring is here and the snow banks gone till next Winter. Starlings looking for nesting areas, watch wheel wells and inlets. We'll be back in June.
|
|
From Greg Bloch
on 03-Apr-2010 |
|---|
|
|
I've been stopping at Rider for several years now, and the service is *ALWAYS* excellent. Katie is super-friendly, always has a smile, and always takes care of my wife & me. The "red carpet" treatment is a little bit over-the-top for my lowly Comanche, but that's what you get every time you stop at Rider (and it's a nice touch). This FBO is highly recommended.
|
|
From John Keller
on 17-Feb-2010 |
|---|
|
|
All line and staff personnel performed admirably in spite of cold and snow continuing. Our PC-12 was "warmed" adequately after a cold overnight. Vehicle and hotel arrangements were perfect! This First Class facility and personnel are a great tribute to Maryland aviation!
|
|
From John Keller
on 01-Dec-2009 |
|---|
|
|
Another great visit to this wonderful facility! Personnel extremely helpful and knowledgeable. Fueling person may have ID'd a possible microbial growth problem in the tanks when refueling (Sulphur smell). Why does it always rain when we arrive?
|
|
From John Keller
on 24-Oct-2009 |
|---|
|
|
A quick stop for a passenger pickup with a PC-12 and they parked us next to the office since it was starting to rain. The line staff did a great job with a "quick turn" and the counter staff had the necessary billing completed in a short time. A conference call postponed our quick departure into low IMC, but Rider Jet Center personnel had us ready to go in less than 15 minutes. We will return many times over the next several months. Great job from a courteous and efficient staff.
|
|
From Richard Ward
on 06-Oct-2009 |
|---|
|
|
Absolutely great FBO! Very friendly staff, well stocked pilot shop, plenty of food around to snack on, great pilot lounge with huge TV and nice sleep rooms. Definitely a great stop.
|
|
From Steve Eshleman
on 26-Aug-2009 |
|---|
|
|
Phone information that for my C310 the ramp fee is $25 for a turnaround stop. Fee is waived with 25-gallon fuel purchase.
|
|
From Jean Morin
on 11-Apr-2009 |
|---|
|
|
We stopped on our way to Florida to refuel our 182. The service was fast and efficient. The premises were impeccable and the staff most friendly. We will be back. Thank you.
|
|
From K. Speer
on 28-Mar-2009 |
|---|
|
|
We stopped in unannounced for fuel and were impressed by an impeccable facility, great flight planning room, and very pleasant and efficient ramp and counter staff. They offered the use of a crew car to go get lunch, and made us feel very welcome. Great stop.
|
|
From Raymond De Haan
on 26-Jan-2006 |
|---|
|
|
On October 3rd I helped out a buddy drop off his Arrow at HGR. Once his plane was buttoned up and tied down, it was time to start up the Cardinal and fly home. However the Cardinal was very obstinate and did not want to start. Most likely the result of the hot start procedures not executed correctly. The fact was that we were stranded at a facility other than Rider at 11.30 at night with no one to be found. There was a phone number on the door at Rider, which we called and some one showed up in 15 minutes. He came over with a power cart. With external power the plane started easily and we were on our way. Before we left the gentleman had let us know that there was no cost at all. To put it all in a nutshell: excellent service, even in the middle of the night (just call the number), with a smile. It won't get much more professional than that. Thanks guys.
|
