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From Samuel Ayers
on 24-Jul-2013 |
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I stopped at Rider Jet to drop off a passenger and use the restroom (5 minutes). As I returned to my aircraft for departure, the lineman informed me that I owed a $25 ramp fee for using the facilities. I was less than pleased, since I was not informed of any such fee beforehand. Had I known this in advance, I would have stopped at Frederick instead. I later found out that the ramp fee applies if you don't purchase fuel. This would not have been unreasonable had the receptionist or lineman informed me upon arrival, but as I previously stated no such warning was issued. Although the facilities were top-notch, I could not help but feel swindled by the staff.
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From Bill Heybruck
on 23-Jul-2013 |
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Stopped for fuel on the way to Gettysburg. Great people. Really clean and neat facility. SS fuel is off to right of FBO. Easy in and out.
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From Mike Marra, Keystone Flight
on 20-Jul-2013 |
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Flew in with a 4 ship formation today, 20 July 2013 and received excellent service. We all used the self-serve fuel and it worked great. Very nice lounge and friendly staff even though we did not buy anything from the pilot shop. Very clean bathrooms and pilot planning room. Rider is the place to go on KHGR!
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From Steve Guccini
on 14-Jul-2013 |
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Couldn't agree more with all the comments. Outstanding service and facilities. The self-serve pump is easy to use at a good price. Washington Center was easy to work with on an IFR day. I will most definitely return.
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From John Keller
on 27-May-2013 |
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We have visited this outstanding FBO many times over the past five years. Always the same great service and hospitality from all personnel on the line and at the counter. Sorry to say, this will be our last visit, since a school graduate will be going to college. Now, we will use this FBO as a comparison for the 110% service excellence they have always provided through the years. A very special "thank you" to Katie for always flawlessly completing arrangements for vehicles and hotels.
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From Michael Mercer
on 18-May-2013 |
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Been a resident at KHGR for over a decade. Katie is just special. Always goes out of her way to treat you above and beyond. The fuel prices and "deal" for the residents is the only down side about Rider. Sure you get a discount but you have to take the fuel off the truck to get the discount. Bottom line is transients still pay a lower price than the residents. Better to be a transient to get great fuel prices and exceptional services like those from Katie and the rest of the line guys.
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From Jeff Ayers
on 12-Apr-2013 |
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Every time we stop at Rider, it's always the same. OUTSTANDING service. Katie treats you like family, the fresh cookies are fantastic and the facility beautiful. I highly recommend it.
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From Gerritt Raterink
on 30-Mar-2013 |
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Picked KHGR on the map because it was a meet-halfway point. Landed without knowing where to park, and chose Rider because it was nearest my taxiway exit. I'm so happy I stopped in, the friendliest service, great facilities, and helpful people (I don't even know if they all work for Rider; if not, you attract some quality customers). Good fuel price at self-serve, a charming pilot supply store, and warm chocolate chip cookies. Will definitely be back.
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From John Keller
on 02-Mar-2013 |
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Returned to Rider Jet Center after an absence of almost three years. Same incredible and excellent service from line and counter service since last visit. Katie made the hotel and car reservations with nice hotel discount. Seems like we are one of the family when there. Will return again late May for more excellent service and support.
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From Frank Lunn
on 28-Nov-2012 |
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Greeted immediately with smiles and answers to my requests--any pet friendly hotels? Shuttles? Restaurants? How long a wait--by the time I re-fueled and they helped me to my tie-down spot (they did the tie-down), the Ramada hotel shuttle had arrived and happily loaded all of us. Restaurant recommendations, advice that the hotel shuttle would take us 5 miles to any restaurant, etc--first class service with a smile. Departure morning was friendly with help and conversation, including the head copter rescue pilot. A true first class operation. Look forward to returning.
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From Rose Bult
on 21-Oct-2012 |
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From the moment we were marshaled in by Terry, we knew we had arrived at one of the friendliest, most capable FBO's we had ever frequented. Rider Jet Center at Hagerstown is definitely a class act... But more than this, it is a business that exudes down-home warmth and a true can-do spirit. The exterior and interior are spotless and welcoming with every amenity aircrews, pilots and their passengers could ask for and some that were very welcome but unexpected. You have to imagine the feeling of comfort that begins the moment you are greeted by Kate's welcoming smile at the front desk. After making sure we both had every comfort possible we were able to spend a few minutes relaxing before continuing our 4-hour flight. Kudos to Rider Jet Center. Together Kate and Terry are an unbeatable combo. Stop by and see for yourself!
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From John Hill
on 29-Jul-2012 |
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These people were most helpful and courteous. Easy car rental pickup and return at the hangar. The plane was hangared for most of the week and thunderstorms passed through the area. They pulled the plane inside and kept it hangared overnight to avoid potential damage. I will definitely be stopping here again.
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From Kent Magnuson
on 10-Jul-2012 |
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Everything 'just right' today for our Turbo Commander N900NE. Rental car/hotel waiting for us. Really nice lobby for all pax and crew needs. Friendly and helpful staff throughout. Thanks folks. Well done.
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From Lee Marshall
on 06-Jul-2012 |
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Stopped @ HGR for a "fuel and go" (plane needed fuel and I had to go). Used only the self serve pump and WC. One note on the SS pump: After completing the info and card swiping on the control console, it said to turn on the pump with the lever to the right. I thought it would time out before I found the "lever". Finally I looked down at the fuel nozzle receptacle and noticed a switch and wire. Sure enough when I removed the nozzle from the holder, the pump started up and worked fine.
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From Daniel Noe
on 13-Mar-2012 |
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Stopped here on a cross country from NC to NH in my Cardinal RG. I hadn't done anything to coordinate our arrival ahead of time so when we got to the ramp it took a short while before someone marshaled us to a spot. I requested a top off and went inside to wait. The building is very nice and has a kitchen with honor system snacks and a small pilot shop. A crew car was offered but we wanted to continue on our way. The airplane was fueled perfectly all the way to the top of the filler neck. The price is reasonable for the area and no gotcha fees (bought 20 gallons).
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From Tim Fallon
on 08-Oct-2011 |
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I can only add agreement to all the other well deserved complements paid to Rider Jet. Our recent weather related diversion could not have placed us at a better location where great service made the trip delay as manageable as one could ever hope for. Many thanks!
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From Ray Gephart
on 30-Aug-2011 |
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Great FBO. Great service. Great facility. Yea just great.
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From Brian Cathell
on 14-Feb-2011 |
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Great folks at Rider! Excellent red carpet service! I flew in a PA-46TP and I would fly here in a smaller airplane any day to the Rider Jet Center! EXCELLENT service!
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From John Keller
on 05-Feb-2011 |
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A new year and another flight in the PC-12 to this fantastic FBO! They are always 110% customer oriented and prove it every time we arrive and depart. Great line support, even when we arrive a little later than planned. Vehicle always ready planeside for easy loading. ATC makes easy routing in and out of airport. Wish that all FBO's subscribing to this web site performed as well.
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From John Keller
on 30-Nov-2010 |
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The PC-12 is back in the area for several visits during the school year. Great service by line and staff personnel at all times. They are well trained and schooled in "customer service" and I expect all are the same whether on the job or not. Yes, performing at 110% is not easy, but doable by every FBO willing to try. These folks are NUMBER ONE and plan to stay that way!
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From Robert Glidewell
on 26-Aug-2010 |
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Second time to visit, came in small plane but they were still big on service. If you’re hungry go across the field to Nick's--great seafood.
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From Igor Sabaldash
on 20-Aug-2010 |
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This is hands down the best FBO I have experience in DC area. Landed in Skyhawk and was promptly directed to Rider by tower. Lineman was waiting and set a red carpet. Self-serve is very reasonably priced and the facility is excellent. The Tex-Mex pizza place just a mile north on US-11 is amazing!!! Overall, an excellent trip!!!
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