Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Jacob Rickart
on 02-Jul-2020 |
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Theresa at the front desk went above and beyond my expectations! We had a catering order no show to the FBO and Theresa offered to call me if the catering did or did not show and she followed through! As a former FBO employee I know how busy you can get and how easy it is to forget to call someone back especially about catering not showing up. I was very impressed and very pleased when she called to keep me updated on the catering, which unfortunately did not show for our flight. She was very helpful and I definitely look forward to working with Jet Center LA again in the future!
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From Joerg Geschke, M7 N29GH
on 11-Feb-2020 |
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Again a 5* experience with JET CTR LA @ HHR. Teresa, Chris & Gang... Thank you. See ya Soon.
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From Kevin Fittz
on 23-Nov-2019 |
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Shout out to LST lead Leon, who along with Julio, helped us navigate open hours and an airport blackout to secure our pax luggage in a van inside the secure area, so that I could transfer luggage to the limo after a major event at SpaceX, regardless of FBO hours. Best service anywhere, from the team, including Chris and Theresa (who ran an invoice out to me after I got pulled to the plane by pax arrival and mx). Very attentive and good folks.
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From Millard Earl
on 03-Nov-2019 |
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JCLA is fantastic. They are extremely helpful and welcoming. If you happen to be going to HHR it's the only place to go. Plus it's right next to Leona’s cool Space rocket, so how can it get any cooler than that. Chris and Dion were the greatest. Thanks
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From Ashley Carroll
on 20-May-2018 |
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Be ready for astronomical ramp, overnight, and fuel fees! Insanely busy/crowded and therefore slow, but I can't really blame them for this. The reason for the poor ratings is around ridiculous fees and lack of transparency surrounding them. The staff person I asked didn't know the ramp fee, but said it'd be waived w/ fuel purchase and he didn't know the FS 100LL price. I said to go ahead thinking worst case it would be nearly $6/gal; it was $6.89/gal!!! (SS was $5.89 even! It would be cheaper to fly to KFUL to fuel up.) He also told me the overnight fee was $15, but the next day I was charged $30. I mentioned the discrepancy at checkout, but the staff was unconcerned. :-\
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Theresa at the front desk went above and beyond my expectations! We had a catering order no show to the FBO and Theresa offered to call me if the catering did or did not show and she followed through! As a former FBO employee I know how busy you can get and how easy it is to forget to call someone back especially about catering not showing up. I was very impressed and very pleased when she called to keep me updated on the catering, which unfortunately did not show for our flight. She was very helpful and I definitely look forward to working with Jet Center LA again in the future!
Be ready for astronomical ramp, overnight, and fuel fees! Insanely busy/crowded and therefore slow, but I can't really blame them for this. The reason for the poor ratings is around ridiculous fees and lack of transparency surrounding them. The staff person I asked didn't know the ramp fee, but said it'd be waived w/ fuel purchase and he didn't know the FS 100LL price. I said to go ahead thinking worst case it would be nearly $6/gal; it was $6.89/gal!!! (SS was $5.89 even! It would be cheaper to fly to KFUL to fuel up.) He also told me the overnight fee was $15, but the next day I was charged $30. I mentioned the discrepancy at checkout, but the staff was unconcerned. :-\
