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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
AirNav's standard comment retention period is 3 years.
Average rating: 
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From John Turner
on 25-Jan-2012 |
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I have been flying into HVN regularly for the last 6 months. Robinson Aviation has been first class all the way. Whether you are a Lear Jet or an Arrow they go out of their way to accommodate.Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Turner, We have been enjoying your frequent visits over the past few months and trust your work in town has been both enjoyable and beneficial. I would like to express my deepest thanks on behalf of all of our employees for your comments. I hope that we can continue to improve your experience at New Haven, and look forward to seeing you again shortly. Warmest Regards, Evan.
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From Peter B. Nichol
on 19-Jul-2011 |
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Excellent FBO and super flight school! It's been just over a year now I've been flying with Robinson, regularly. The facilities are clean, well kept and more importantly the team here is flexible. We all have very tight schedules, likely when we do have time we'll need flexibility here or there. This FBO and Flight School team has always been extremely flexible and helpful. Here are two quick examples of the quality service: During a recent flight the A&P went out of his way to address my questions. He could have been too busy, I'm sure he had other things to do, but he took the time to explain it to me in detail. Second during a recent night flight a member of line crew stayed past 8pm to ensure I had full tanks for my flight. This is a quality shop from the management that runs it to the daily folks who smile when you walk in. As a student, renter and customer of the FBO I'm proud to say this is my home base. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Nichol, It is always such a pleasure to have you around, renting or training. I want to thank you on behalf of all of us at Robinson for your praise. It is our goal to be able to satisfy every customer in the same fashion. I hope you're coming on the Dinner Flight! Thanks again, Peter, truly.
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From Stephen Taylor
on 29-Jun-2011 |
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Nicest team around. They always help me out with courtesy car when I fly up for the best pizza in the country at Modern Pizza or Pepes. Modern was a recommendation from one of the Robinson guys. We owe him a lot. Thanks. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Dear Mr. Taylor, I am so glad to see you return on such a frequent basis. We are truly gifted to have such exquisite restaurants nearby, and I am overjoyed to hear you enjoy our personal favorites as much as we do. It is always a pleasure to have your aircraft here and I look forward to many future return visits. Enjoy your pizza and Holiday Weekend! Best Regards.
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From W. Minnette
on 15-Apr-2011 |
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We fly in at least once per year. Cecilia was very helpful with directions and suggestions when we had to stay over an extra day. They work closely with us to coordinate a car and motel. Thanks for all the help folks!Response from Evan Warren, Customer Service Manager, Robinson Aviation
Dear W. Minnette, Thank you for choosing Robinson Aviation and New Haven for your yearly travels! We certainly enjoy having you! I will make a point to let Cecilia know how much you appreciate her and her help. Thank you for taking the time to leave feedback for us. I look forward to seeing you in the near future!
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From Dan Richard
on 04-Apr-2011 |
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We flew in two weeks ago on short notice to visit my wife's mother who was in Yale/New Haven hospital. The folks at Robinson gave us a crew car to visit her, good directions and they took good care of my plane. They were friendly, flexible and helpful and it was much appreciated during a difficult time. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Richard, I want to thank you for your kind words. It was our pleasure assisting you through what I can only imagine as beyond difficult. I remember that day, and do wish you and your family all the best. If your travels take you back to New Haven, I hope to see you! Thank you again for commenting; we value everyone's feedback, both positive and negative, and it always feels good for the whole staff to know they helped someone. Best Regards, Evan.
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From Robert Glidewell
on 10-Jan-2011 |
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Second time @ HVN and Robinson made us feel warm and welcome...Literally, they kept the plane inside and warm during my visit! Good folks, reasonable fuel prices, and great service. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Glidewell, I want to thank you for your repeat business with us here at New Haven. It is always a pleasure serving you and we look forward to future visits. Thank you for taking the time to leave feedback for us! I wish you a very happy, warm, and safe summer. Warmest Regards
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From Shawn Flowers
on 29-Nov-2010 |
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Bad communication from office to line crew, faxed info sheet in day before arrival for a quick turn, line crew parked us at far end of ramp and had no knowledge of fuel order.Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Flowers, I am deeply apologetic for the line crew being unaware of your fuel load. As you know, we pride ourselves on responding to your fax requests and providing first-class, prompt service to all our customers. It has been our experience, however, that using flight-planning websites to fax requests have not been entirely reliable, especially if the receiving fax machine is sending or receiving another transmission. I assure you your last experience is not typical of Robinson Aviation and I very much look forward to your return. As always, please feel free to call me with any questions, or to arrange services for your next visit. I hope you have a very happy, safe holiday season. Warmest Regards, Evan
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From Andrew MacBean
on 13-Nov-2010 |
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Flew family down to New Haven for a 3 hr visit with family. Robinson staff was very friendly and had us on a tie down and in a crew car within 15 minutes of landing. The ability to borrow the crew car was an above and beyond service and made our trip down possible. Many thanks. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. MacBean, I am so pleased to hear your experience at New Haven and Robinson was to the standards you deserve. It was our pleasure having you here and we look forward to your return visit. Any time you need the crew car, consider it yours! Warmest Regards!
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From Robert Glidewell
on 07-Nov-2010 |
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Flew in for Frank's pizza...Friendly staff, and quite reasonable fuel prices considering location. Would definitely recommend stopping in. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Glidewell, I am so glad to hear your experience at New Haven was a pleasurable one. We very much enjoyed having you as a guest and look forward to your next trip! I hope you have a fantastic Holiday Season, and do hope to see you soon!
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From Sreeram Dhurjaty
on 12-Jun-2010 |
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I flew into New Haven last Monday. The services are superb. The lineman, as soon as I got off the plane, informed me that somebody was waiting for me. I flew back on Friday. I found the aircraft neatly tied down and the tanks were filled, as I had requested. It was a pleasure to deal with all the staff at the airport that kept asking me frequently if I needed any assistance, especially with my bags. It is definitely the friendliest airport that I have visited in the last few years and look forward to visiting, again. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Dhurjaty, I want to thank you for your kind words and for your visit to New Haven. It was our pleasure serving you and it brings me great joy to hear our services were up to the level, which you deserve. If your travels take you to New England again, I do hope to see you! Best Regards, Evan.
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From Bob Case
on 18-Apr-2010 |
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Thank you Ken Robinson for making crew van available to us little guys! Flew in today for my $100 pizza at Frank Pepe in little Italy section of New Haven. Forty-five minute wait, but worth it. Linemen perfect! Cones all around my Piper for protection, printed directions to the restaurant, spotless facilities. Fast, competitive fuel service. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Case, it is always a pleasure to see you here in New Haven! I'm very happy to hear you enjoyed the use of our vehicle to get to the famous pizza downtown. I thank you for the kind words and very much look forward to your next visit!
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From John Ruffo
on 14-Apr-2010 |
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Had to make a last minute business trip to the area, the team at Robinson Aviation is first class in my book. Everyone was courteous and friendly. I recommend them highly. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Ruffo, I'm very glad to hear we were able to accommodate you for your trip. If your travels take you back to the New Haven area, I hope we may be able to help you at that point as well. Thank you for visiting Robinson Aviation, fly safe, and we'll see you soon!
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From Tom Riedy
on 31-Mar-2010 |
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What a difference 15 months makes. Robinson Aviation is now a morgue. The hangars are empty; the tie downs are nearly empty. Most of the friendly faces that were there for years are gone. The only thing left is the GREAT radio shop. And gone with the airplanes is the once great attitude of the employees. Robinson Aviation looks like a miserable place to be based out of. Response from Evan Warren, Customer Service Manager, Robinson Aviation
Mr. Reidy, I am deeply saddened to hear your disappointment in Robinson Aviation as of late. It is an unfortunate tell-all of the economic situation in which we all find ourselves that tie-downs have been vacated as owners have relocated to what were once vacation homes, mainly in Florida. As the aviation industry lends itself to high turnover, I am also sorry to hear you have not seen some of your old favorites. I can assure you, however, if you stop in on a regular basis, you will find the current staff are of the highest quality, extremely energetic and friendly. Everyone who works at Robinson Aviation is an aviation buff; a point on which we pride ourselves. While I cannot speak for the T-Hangars, I can assure you our three hangars are full. I wish you all the best and hope to see you at Robinson in the near future! Do stop by soon to see improvements to our flight planning room and pilot's lounge! -
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