| Comments from AirNav users |
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Comments are submitted by their authors and do not reflect the opinion of AirNav, LLC. All comments must adhere to AirNav's Policy on Comments.
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From Paul McGhee
on 26-Dec-2016 |
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In Connecticut for a Christmas visit, I asked to have my '57 Bonanza pulled into the hangar the night before my departure, fearing the old girl might not start in the forecast icy rain. I was told one night in the hangar would be $250. I called the FBO at Brainard and was quoted $100. So I started up (barely) and moved the plane. Normally I stop here, but I'll probably go Elsewhere in the future.Response from Evan Warren, Operations Manager, Robinson Aviation
Thank you for your comments. Please remember that we offer a morning "thaw" in the hangar, as we offered to you, at a deeply discounted rate, and that we also offer pre-heater services, as we offered to you, for $25.00. Unfortunately our heated, communal hangars are expensive to keep warm in the Winter and we must stand by our quoted rates. Thank you for your four-night stay. We hope to see you again in the future.
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From Josh Moore
on 29-May-2016 |
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We had an unplanned stop at Robinson without a call-ahead and with a quick turnaround desired. We were marshaled in and the fuel truck was on the plane 5 minutes after shutdown. After paying for fuel and asking for a recommended place for lunch, Evan at the desk offered a crew car without me even asking. 10 minute drive to a superb beach restaurant and we were back in the air 30 minutes earlier than expected. Great service for a little GA plane only buying 30 gallons of 100LL. Would definitely go back!Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Mr. Moore, It was our pleasure having you over the weekend. We were thrilled to be able to provide the services you sought and will pass on your praise of the restaurant to the owners. Should your travels bring you to the New Haven area again, we have several restaurants downtown that you would enjoy and we would be happy to loan the crew car again. Thank you for taking the time to write to us and on behalf of the county, thank you for flying into New Haven.
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From Donald Thompson
on 09-Apr-2016 |
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Flew into HVN for business meeting. The Robinson folks did a great job. Rental car arranged by phone call the day before was ready for loading. Superb FBO and services. Response from Evan Warren, Operations Manager, Robinson Aviation
Mr. Thompson, thank you for taking the time to leave feedback for us. It is most appreciated. I am pleased to hear your visit with us was a pleasant and prompt experience. New Haven has a promising business climate and I thank you for doing business locally. On behalf of the entire team at Robinson Aviation, we thank you for your visit and hope to see you again very soon.
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From Hamilton Potter
on 08-Dec-2015 |
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Excellent service, professional staff and linemen, and a nice crew car. I've been coming here for many years and they are very consistent. Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Mr. Potter, It is our sincere pleasure to have you as a customer. On behalf of our entire team I want to thank you for taking the time out of your busy day to leave feedback for us. It certainly brightens the season even more! Happy Holidays to you and your family and we hope to see you again very soon!
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From Bob Case
on 03-Sep-2015 |
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Another great aviation day, made possible by Ken and Evan, and their stellar organization, Robinson Aviation! Smiles and prompt service on arrival, Food, music, and dancing at a German festival in West Haven. As good as it gets! Response from Evan Warren, Operations Manager, Robinson Aviation
Mr. Case, Thank you again for taking the time to leave us feedback! We're so glad you could make it to the festival! New Haven is very lucky to have both unique and fulfilling events, as well as loyal, repeat customers like you. Thank you for using Robinson Aviation and we hope to see you again in the very near future!
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From David Mitchell
on 08-Jul-2015 |
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We've been twice in the last 10 days. They arranged hotels and cars for us both times. Very nice facility complimented by excellent service. Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Mr. Mitchell, thank you for taking the time to leave us feedback. It has been our pleasure having you over the past few weeks and look forward to your upcoming trip! If there is anything we can do to improve your stay, please do not hesitate to let us know. Thank you again for everything!
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From Paul McGhee
on 06-Jan-2015 |
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I boycotted this FBO for a year after I got charged $100 to fill a small portable oxygen tank, but to be fair that gouge came from the maintenance facility, not the FBO. And, you can't beat the convenience if you need to be in the New Haven area. Everyone is generally very nice and helpful, especially the line guys. You need to remember that you're in New England and their idea of "friendly" may be different than yours. Rental car tip: Robinson will happily give you a ride around to the passenger terminal, where you'll pay around $80 and up per day for a rental car. Or, you can call that "we'll pick you up" company in Branford and they'll drop one off, for $31 on my last visit. Last caveat, nothing to do with Robinson: this airport only has approaches to the north, creating the need to circle when winds are out of the south. If you think that's dangerous, nearby BDR has a southwest approach.Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Mr. McGhee, I want to thank you for giving us another chance to earn your business after your previous visit was less than ideal. I am overjoyed to hear that your experience this time around was up to the standards of excellence we constantly strive to meet. With regard to rental cars, we will happily arrange the cars for you as well, if you call ahead, and we can have it ramp-side for you upon your arrival. We do also have crew cars for loan for up to three hours if you are here for a quick trip! I am pleased to report that the FAA has finally granted both a GPS and VOR approach to runway 20, which should greatly improve safety and accessibility to the airport. I do not yet know a finalized implementation date, but it is coming soon! Thank you again for taking the time to leave a comment and we all hope to see you back again soon!
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From Bob Case
on 26-Oct-2014 |
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Robinson does it again! Flew in for lunch at "Louie’s Lunch” downtown. New courtesy car, and printed directions. I try to arrive with tanks a low as I can in order to purchase as much fuel as possible. The Robinson organization has made flying very enjoyable for my co-pilot and myself! When I asked to look at a newspaper behind the operations desk. I was told, They are only for "Jet “people, but an exception was made. I’m now shopping for a Citation. Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Mr. Case, Thank you for taking the time to leave word with us about your experience; I am so glad to hear it was a positive and enjoyable one. We would certainly enjoy having you return, and rest assured, we would have a crew car for you! I hope your return travels bring you to us again, and hope to be able to give you some suggestions on more points of interest. Thank you again for leaving feedback, and we'll see you soon!
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From Ashish Ranpura
on 29-Aug-2014 |
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I am biased because Tweed is where I first took a flight lesson and is once again my home base. But that said, Robinson is one of the nicest FBOs I have been to. Clean, comfortable lounges with refreshments, a well equipped flight planning room, free crew cars available, and a super friendly staff who treat all pilots equally well. I can't recommend them enough (and I see from the comments here that I am not alone!) Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Ash, Thank you for taking the time to comment on our services! We're so fortunate to have such a loyal and professional group of based and club pilots in New Haven. It is our pleasure having you around and we hope you keep flying as often in the Winter as you have in the Summer. Thanks again, and we'll see you soon!
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From Eliot Danner
on 20-Aug-2014 |
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Great FBO. Easy to deal with. They jumped on a minor maintenance issue and had it resolved quicker than I thought possible. Entire staff was friendly and great to deal with. Costs were totally reasonable. Response from Evan Warren, Operations Manager, Robinson Aviation
Dear Mr. Danner, On behalf of the entire FBO and Maintenance staff, it was our pleasure helping you with the repairs. We apologize that it was an inconvenience to you, but are relieved to hear everything went well and you made your trip happen. If your travels take you to Connecticut again, we do hope you will stop in and visit. I want to personally thank you for taking the time to comment and for your business. We'll see you soon!
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In Connecticut for a Christmas visit, I asked to have my '57 Bonanza pulled into the hangar the night before my departure, fearing the old girl might not start in the forecast icy rain. I was told one night in the hangar would be $250. I called the FBO at Brainard and was quoted $100. So I started up (barely) and moved the plane. Normally I stop here, but I'll probably go Elsewhere in the future.
We had an unplanned stop at Robinson without a call-ahead and with a quick turnaround desired. We were marshaled in and the fuel truck was on the plane 5 minutes after shutdown. After paying for fuel and asking for a recommended place for lunch, Evan at the desk offered a crew car without me even asking. 10 minute drive to a superb beach restaurant and we were back in the air 30 minutes earlier than expected. Great service for a little GA plane only buying 30 gallons of 100LL. Would definitely go back!
I boycotted this FBO for a year after I got charged $100 to fill a small portable oxygen tank, but to be fair that gouge came from the maintenance facility, not the FBO. And, you can't beat the convenience if you need to be in the New Haven area. Everyone is generally very nice and helpful, especially the line guys. You need to remember that you're in New England and their idea of "friendly" may be different than yours. Rental car tip: Robinson will happily give you a ride around to the passenger terminal, where you'll pay around $80 and up per day for a rental car. Or, you can call that "we'll pick you up" company in Branford and they'll drop one off, for $31 on my last visit. Last caveat, nothing to do with Robinson: this airport only has approaches to the north, creating the need to circle when winds are out of the south. If you think that's dangerous, nearby BDR has a southwest approach.