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From Theodore Wright
on 25-May-2013 |
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Friendly people. There was a computer glitch that tried to overcharge me, but I left my information and the manager corrected it the following day. She was very helpful and I will definitely make this my stop the next time I am in the SF area.
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From Tom Staggs
on 19-May-2013 |
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I arrived late on a Friday, after the time they were supposed to close. AS previously arranged, my rental car was waiting for me. I realized that I had left my wallet back home (in WA). Meti, one of the customer service representatives was still there in the office waiting for a late bizjet. Even though I was "only" a GA piston, she got me driving directions, ensured that the rental car was all set, and then when she realized that I would need money for the bridge toll, loaned it to me out of her own pocket (don't worry - I paid her back!). She and the rest of the APP staff went above and beyond the call of duty. I will continue to go back there, even if their gas is expensive compared to what I pay back home.
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From Michael Beatty
on 05-Feb-2013 |
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Stopped in with my Cherokee 180 a few weeks back and was really impressed. Line guys were really nice and took care of my every need. Location makes commute to Oakland and San Jose a breeze. Even though I was just a GA aircraft, APP made me feel like I was a Gulfstream :). I will definitely be back.
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From Mark Estrada
on 16-Jan-2013 |
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Flew up to Hayward this past Monday and had a wonderful experience. APP took good care of my friend and I while we were there for a short time. We arrived not knowing where to park and no one to greet us, but I'm a line guy too so I know how busy things can get. Meti was very kind, took care of business and had me fueled immediately after I requested a top off. Adam was a super cool guy, very friendly, he went out of his way to take my friend and I to the BART (call ahead of time to make sure its ok!) and he was at the BART to pick us up when we needed to take off. Facilities were clean, very nice and had what I needed for my stay. If I ever get another chance to go up north again, I'd stay with APP Jet Center. Friendly service, expeditious service, cheap gas and they went out of their way for me.
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From Michael Phillips
on 16-Oct-2012 |
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I have three of my helicopters based with APP and rent office space. The service is excellent and is only getting BETTER. Line staff is attentive and courteous; CSR's are both friendly and efficient! They proactively sought out to meet our every need. Newly renovated building looks AMAZING.
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From Andy Meers
on 26-Jun-2012 |
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I've never seen the FBO, never met the CSRs or Line Crew in person, I've never even been to California, but this FBO is great. Marcia helped me with a jet charter client on an ASAP flight tonight. The client needed to get to SoCal quickly and was delayed but Marcia took care of him and kept him calm during the wait. The flight departed about 45 minutes later and I couldn’t have done it without the great service from APP.
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From Art Friedman
on 23-Jun-2012 |
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I arrived at KHWD with my bladder ready to burst and told Ground that I was "clear of the runway for a peepee, " and they sent me here. OK, not really. I was dropping off my daughter and called ahead she could get a ride to the 'Frisco Area Rapid Transit station. They got the necessary info at that time, so everything was handled efficiently when we arrived. By the time I'd finished in the restroom, the plane was fueled and my daughter was loaded and ready to go after a hug. I returned a week later to collect her, and everything was again handled as quickly and efficiently. The APP shuttle was waiting when she got off the train (she'd called ahead) and she was ready when I arrived. The $6.93/gallon fuel cost ($6.78 plus the unexplained 15-cents/gallon "avgas surcharge) seemed pricey, but when you're based at Santa Paula, all other fuel seems expensive. The extra cost was worthwhile because of the efficient service and quick transportation for my daughter. Too bad the train wasn’t as efficient.
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From C Turner
on 31-Jan-2012 |
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AirNav's published price for 100LL, submitted by the FBO (according to AirNav), excluded a $0.15/gal "avgas surcharge." I have submitted the correct 100LL price to AirNav, and hope others who submit price information to AirNav will also include all taxes and surcharges. Although the published fuel price on AirNav was incorrect, the service here was good on my overnight visit. A Hertz rental car was waiting for me, and the overnight parking fee was waived with fuel purchase.
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From Jerry Kaidor
on 16-Nov-2011 |
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Their 100LL is a bit pricy EXCEPT if you use the "self serve" facility. Then it's one of the lower prices in the Bay Area. It's a rather strange deal: they have no self-serve pump, but if you taxi to where it would be (if they had it) and pretend that they have one, they'll give you sixty cents a gallon off. Kind of like Les Nesmond's office in WKRP. One proviso - you have to have an account to get the discount.
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From Rich Buenrostro
on 17-Oct-2011 |
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Be FOREWARNED... They no longer have a self-service price. Go somewhere else cheaper for your Avgas. The guy behind the desk quoted me a price, then after I gave him my money, he quotes a price almost .75/gallon higher. Then when I questioned him about it he said the price had gone down. All in all, he was confused (I think his head was in his iPhone). When he asked if I wanted a receipt, I said email it to me (I rent a tie down from them). 3 days later I am still waiting for it.
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From Michael Phillips
on 15-Sep-2011 |
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Great fuel prices, great service, friendly staff; accommodating, new operator making positive changes.
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From Ray Hanson
on 24-Aug-2011 |
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Good visit cf. Poor reviews below. Staff fine to good, handling good, ramp fee $10 day, car rental fine, bathrooms poor (broken or less than nice, need attention), lobby and pilot briefing room very good.
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From Ron Lebel
on 29-Jul-2011 |
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I had a previous great experience with APP and wondered how the change to monopoly status would affect them. I emailed to ask about parking rates and did not get a price, so I called and was told my two nights of fees would be waived. When I arrived the desk was friendly but did no have my fuel release, so I ordered fuel and left. I called ahead on the way back to the airport on the morning of 24 July and they said they would check again. When I got there the plane was ready but it still took some time to get the paperwork done, then they told me there would be a $40 (!) parking fee for one night. I complained and the manager waived it, but the overall attitude from both the woman at the desk and the manager was not very friendly. Then after five more minutes of paperwork I was presented with a $50 fee for the GPU, which seemed to be poorly adjusted. Running out of space: bottom line try KOAK.
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From Shari Meyer
on 14-Jul-2011 |
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:( I'm not happy that APP has stopped giving transportation to BART. I hope this is not a sign to come since Atlantic is no longer there and now APP is the only game in town.
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From Ted Chang
on 11-Jul-2011 |
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Great FBO to use. Easy to get to San Francisco.
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From David Miller
on 12-Jun-2011 |
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Nice airport. ATC very helpful with progressives. APP Jet Center marked "Atlantic." Very nice line staff. Helpful with car rental. Brought car right to airplane. Would use Hertz not Enterprise as car condition was a problem and FBO staff recommended Hertz.
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From Joseph Edwards
on 18-Apr-2011 |
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Jessica and Nathan were great in arranging a car, which was there before the plane door opened. Pass card to reenter the airport ramp was included with the car so unloading was right at the plane. Fuel service was immediate. Great personnel. I would return to APP at Hayward ant time.
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From Shari Meyer
on 24-Mar-2011 |
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With very little notice the wonderful staff at APP arranged a car rental and lodging for me. Upon arrival to the ramp the rental car was at my plane before the door was open, carpet rolled out and an entire fleet of guys were unloading the plane for me! The car came with bottled water in the cup holders as well as a gate key for return to the ramp. The service could not have been better, these people know how to do it! I highly recommend APP when in the Bay Area. Oh, they also have the best Jet-A price on the field!
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From Steven Brecher
on 17-Mar-2011 |
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These guys are great! ("Guys, " per contemporary usage, includes Jessica behind the counter, of course.) Helpful in every way -- including, but not limited to, the quick-thinking lineman who saved my (plane's) bacon from an error I made which is too embarrassing to admit here! I couldn't buy fuel after several days on the ramp, due to weight, but that made no difference in the excellent service on departure, including a GPU. (There was a $40/night ramp fee, which I thought reasonable for my aircraft in this area.)
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From Mike Worth
on 23-Feb-2011 |
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Arrived unannounced on 2/21 for a day in the city, great service with delivery and pick up at the Bart station. Upon our return Nate surprised us and had the bugs cleaned off the leading edges, with out being asked. Thumbs up APP!
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From Josh Hinman
on 13-Feb-2011 |
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Due to the excellent service I received at APP this weekend, I am forced to highly recommend them! Arrived yesterday in a little Cherokee but they took care of me the same, as I'm sure they take care of the jets. I bought fuel so the overnight fee was waived. I called ahead today on my way back to the airport and when I got there, my plane had been pulled up front, was fueled and waiting for me. High class.
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From Mitch Greene
on 20-Jan-2011 |
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Took charter pax in a little after 2000 in Jan. FBO was open but Hawker was marshaled to an unlighted spot that was not close to the FBO. Service was slow and inefficient.
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From Inger Fahmi
on 09-Nov-2010 |
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I'm based at HWD. Please note that the self-serve pumps are now CLOSED. However, aircraft can still get the self-serve price by taxiing to the self-serve pumps, where APP will fuel you from one of their trucks. This is available during business hours (6 am -- 9 pm local.)
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From Chris Floyd
on 12-Oct-2010 |
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Flew my Mooney in last Sunday to take my 10 year old son and his friends indoor skydiving at iFly nearby. Had never been to APP at Hayward before. I called ahead to arrange a rental car but when I arrived they loaned me their brand new crew car instead at no cost. The line staff and reception crew were friendly and helpful. I took 15 gallons of fuel in exchange for their crew car and hospitality. Will definitely return to APP again.
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